I had to travel to Washington, DC for an in-person (yes, they still exist!) meeting and training session. Well I didn't want to drive and as for Amtrak's Capitol Train, well see my review....As I was staying on the Maryland side of things, Southwest had the best schedule going in and out of BWI. Southwest had gotten a bad rap over the past few years, but they did get me to and from PIT on time. Having boarding group A and TSA Pre-Check was a plus. Oh and I did get my little snacky-snack a nd drink. read more

My wife and I were on Flt 156 from ABQ to PIT on 03/28/2026. When we arrived at ABQ airport, we saw that flight was delayed. We went to customer services to see if this delay would impact the connecting flight from LAS to PIT. The SW Rep told us that the delay was from a flight crew matter (timing out and getting a new crew) for the flight from Phoenix to ABQ, which would be the plane to take us to LAS. Due to the amount of delay, he indicated that it was impossible to make the connection. He tried to re-route us for about 15 minutes. Because SW Air doesn't reciprocate with other airlines, there were limited options. The counter rep (who was very helpful) gave us three options: (1) He could get us to either Columbus OH or Cleveland OH and take a flight the next day and get a rental a car and drive from Cleveland or Columbus to PIT, or (2) Go to LAS, stay overnight (at our expense and fly out in the morning), or (3) Stay in Albuquerque another night (at our expense) and fly out on a 5:50 AM flight ABQ to LAS and then onto PIT. We chose option #3, since it seemed most reasonable and least costly. The delay changed our schedules (as we lost the day that we expected to be at home) and we did have to get an UBER for approximately $45 in the morning for our 5:50 AM Flight (#153, ABQ to LAS). Because it was a SW issue the Customer Service Rep told us that this qualified for a LUV voucher because it was a flight crew delay that caused us to miss this flight; he gave us a voucher form to scan and begin the process. He said it could take up to 30 days to process. I submitted a voucher; I received an email that our case was denied because it was less than a 3 hour delay. I called SW Customer Service; after my long explanation they indicated that they couldn't help me, and to resubmit a LUV voucher. I then saw that my miles from the flight never hit my account so I call Rapid Reward help; this Rep added my miles and told me to send a "Complaint" because this was a SW Air issue and it should qualify for a LUV voucher. She indicated that the response I received was an "automated system" response (a person didn't review it) and I needed to file this complaint in order to have a person (rather than an algorithm) review this situation. She was confident that it would qualify for a voucher. I followed her advice and filed a Compliant. It total, I've now spent several hours working my way through this system. The Result: The next day the Complaint Service Rep told me to file for a LUV Voucher, which I had previously done. I looked for the spot to do this on their website, and it was buried somewhere, but I didn't find it. I simply gave up. So despite two SW Air Reps telling me that I qualified for some type of compensation for this problem, and spending several hours trying to follow up, SW Air's change in policy (taking these voucher reviews away from the Customer Rep staff and allocating them to an 'automated system') prevailed. It's not the 'old SW Air' where customers were treated with industry leading customer service. read more

We had a flight from Pittsburgh to Salt Lake City, that one was alright but on the way home the plane was being thrown around like we were in a washing machine, we were in a storm, pretzels and cheeses were fire! read more

Wow! Things sure have changed at our once favorite airline..and not for the better! I hope the new ownership is happy losing long time customers. Not only did we fly Southwest every time we could.. we used their credit cards and made them thousands in fees. Now they are just like the rest..maybe worse. SW use to make it easy to change flights..not anymore! You now have to upgrade and pay for any changes. Once I use up my remaining miles, I'm dropping those credit cards (sorry Chase) and switching to the highest cash back card I can find. I've recently flown Breeze and Allegiant..,they offer non stop flights to destinations we travel to. Sorry to see all these unfriendly changes. read more

I have a flight on Southwest Airlines this coming Friday. When I gave my it said that the email address was incorrect. I called the 800 number twice and gave them every email address that I have used in the last eight years. I have flown a number of times in the past three years. Somehow my email address was changed and I had to fill out information online by showing my real ID. I did so they gave me a case number but it's going to take 10 days. Needless to say this is the breaking point for me I will never fly read more

Southwest airlines customer service is wonderful. They are celebrating 20 years in Pittsburgh. My designated customer service rep was so friendly today. I really enjoy flying Southwest. read more

Southwest Airlines - Southwest airlines 20 years of service in Pittsburgh - Airlines Near Me - Pittsburgh, Pennsylvania

Every thing went well. On time nice staff. Nothing to complain about especially in these days of horrible travel stories. I especially like that you choose your own seats read more

This review is a generic review of Southwest policies and not specific to the Pittsburgh, PA location. For many years, my brother and I have been taking a yearly trip to Texas to visit another brother and his family. In November 2025 we decided to postpone our trip due to the government shutdown. The Southwest policy is that the funds for this trip goes into a credit bucket - WHICH, if unused, EXPIRES IN SIX MONTHS! We rescheduled this trip for March 20 2026. Unfortunately due to a family situation, we needed to postpone this trip. Again, due to the Southwest policy, we are due to lose these credits by April first. In both cases, we canceled these flights in plenty of time for Southwest to fill these seats. The fact that Southwest decides to, hold hostage these funds, and then CONSUME these funds if unused in six months - despite no expense on their end should be illegal. In fact, the credit card shouldn't even be charged until you actually use the product i.e. fly on their plane. When you cancel a reservation, the funds for the flight should be credited back to the charge card. AND, if Southwest feels it necessary to hold the funds hostage until you have a chance to use them on a future flight, the FUNDS SHOULD NEVER EXPIRE! read more

Do not recommend. We got a message that our flight was delayed and it was not. They left without us. They over booked all flights. Nothing left to go on a later flight and the customer service agents were all rude. We missed our first flight because we were at the wrong gate and no one called or did anything to alert us. We were given a second flight and told to go to the wrong gate A1 and not A7 and missed the second flight after 8 hours in the airport we were not offered anything but a "sorry this is not what you want to hear". read more

I have a flight scheduled for next month and Southwest will not honor my rapid rewards for this flight. This is the one and only reason I use their credit card. The website malfunctioned at the time of checking out. And when I contacted not 1 but 2 customers service representative, they informed me there was nothing that could be done about matter. I filed a formal complaint on the Southwest website 1 week ago and I have not heard anything back from them yet. They are very unprofessional, and don't even offer a great product anymore with their new policies. Very dissatisfied with their response time and level of professionalism. read more

Southwest airlines is starting to improve from their flight delays they were having earlier this year. It actually made me a bit apprehensive flying their aircraft but things worked out for us. You have open seating and your first two bags fly free which is one of their better perks. There is slightly more space in the overhead bins for carry ons but you have to be quick to get one since many people don't like to check luggage. You can either self tag your luggage or go to the counter to do the traditional check in. I prefer the latter since when I'm making a flight connection I want everything to go smoothly. Your boarding group is assigned to you about 24 hours before your flight and you line up accordingly when called. On our way out we had no trouble with our flight from Pittsburgh to Denver but were delayed in Denver due to a crew change. On our return our flight from Orange County was delayed but our flight from Las Vegas was still on time. Called Southwest regarding the delay and learned that our delayed flight originated out of Denver and was currently enroute to Orange County. They said that as long as we have an hour minimum to connect then we should be fine. Turned out that our flight was only 15 minutes late in departing and we barely had enough time to make our connection in Las Vegas to go home. WiFi is available on flights for a fee but from past experience it doesn't seem to work when you purchased it and it can be a bit of a headache getting your money back. You can however, text to anyone with an IOS device on the ground. Still can't figure out why you can't do that with Android but it helps to pass the time. Depending upon flight conditions you will get a small snack and beverage while in flight. The staff goes out of their way to make you feel comfortable as you travel. I will continue to use Southwest as they do have some perks but will allow more time when setting something up that involves a connection. read more

Always a good experience flying south west. Just wish they'd keep their seating as they always have

The ticket agents were very helpful in getting me checked in. It has been a long time since i checked bags in. It was a smooth process made easy through the help of the agents. They explained to me where to go and what to do. thanks !!! read more

i will never give my money to this airline again. the girl at the gate was so rude I couldnt believe the way she was talking to the customers. read more

I found great flights from Pittsburgh to Denver with prices a throwback to pre-pandemic days, a rarity. Usually I could fly nonstop both ways but had to connect via Baltimore on the way to Denver--yeah, not quite in the direction headed. In tthe way home it was a no stop but delayed 2 hours. Fortunately, I had Yripit mobile app to inform me because their alert was several hours ahead if Southwest's alert. And Southwests alert?? An email in Spanish. What the? Not like I just signed up with Southwest so have no idea why they thought an email in Soanish was warranted. The flights themselves went well, Noone sitting in middle seat next to me so happy flier, I was. read more

This airline should train American Airlines. Best customer service and super easy and efficient. I normally fly southwest and trust me, it's easily the best airline and has excellent employees. read more

i've been flying southwest for the past 3 yrs do to its direct flight .but when i say for a 45 min flight for 400 dollars is just real ridiculous and the point system is a freaking rip off the prices need to be revamped badly im writing this review because people may be able to direct me to a more reasonable flight from pa to maryland i may just start driving and come out cheaper southwest count yall damn days youall are some real scammers these companies are no better than spirit where i may start flying with im over southwest and the perks are not perking they would def get zero stars but in order to post a review i have to give a default star !!! fly with reasonable prices !! read more

A perfectly miserable customer service experience just happened. My boarding pass failed to include my active TSA Precheck designation. I went to the Southwest counter at Pittsburgh International Airport when I arrived for my flight and explained my issue to the associate who verified that the system showed my TSA Precheck status was active. From that point forward I was barked at and told there is guarantee the status will show up on the boarding pass and IF I HAD TAKEN THE TIME TO READ THE FINE PRINT I would know that. When I asked for a new boarding pass it also failed to show the status. I was then barked at again and scolded again for not having read the fine print. The individual I dealt with should not be working with the public. I realize everyone has a bad day, but that shouldn't impact me. I was polite and respectful throughout the encounter. What a miserable experience. Great way to start a trip. Thanks, Southwest. read more

Southwest airlines is my go-to when flying. Not for everyone, but for me, I've pretty much always had good experiences, especially flying to and from PIT. It's always interesting to me when I fly the amount of people who don't know how SWA works: The, "cattle call" as many call it where you line up in your boarding number to get onto the plane. The no seat assignment. My last flight a passenger was looking for seat C11, which isn't actually a seat, but rather, their boarding number. People for some reason don't grasp the concept(s)- or maybe they just don't fly or pay attention the announcements? My flight to and from this airport was a breeze. And while it was delayed, we were constantly updated on the status and made aware of every update and change in flight status. The team here, both at the terminal and in the air were beyond friendly, helpful, and ready to assist with questions. The aircraft was clean, a little dated, but comfortable enough for my 2 and a half hour flight home. Free snacks and sodas help too and the WiFi was working which definitely helps pass the time and for me, always worth the $8 it costs you to connect. Overall a great experience. Always has been and hopefully always will be. read more

Southwest Airlines - Airlines Near Me - Pittsburgh, Pennsylvania

your customer service dept is horrible . i'd avoid Southwest from here on . you changed my flight i can't get what i want now , instead i get an arrogant young girl ... vet your people man or offer better training read more

There is only one domestic airline in America and that is Southwest Airlines. The staff is always friendly and helpful. The planes are COVID ready and they are always worried about your safety. The prices are probably a little higher than those other terrible carriers, but you pay for what you get. I never fly any other airline. You shouldn't either. read more

There's really nothing you can complain about when it comes to Southwest...well, almost nothing. I like Southwest for their cheap fares and being able to make sure you can get where you are going fairly quickly. They seem to keep adding destinations for the Pittsburgh area to travel to which is also a big plus. Planes seem to be some of the cleanest out there, and I think that I have only ever been delayed once when flying this airline. So, like I said, not much you can complain about. But let me try. My biggest gripe about this airline is that if you want to check in early you pay extra and that doesn't even guarantee that you get a stellar seat. And I feel as if you are playing roulette when boarding. You have no idea where you will be seated and when you do find a seat, will it be a good seat? Am I going to have a crying kid behind me, am I going to be seated next to an armrest hog, etc. Unless you are flying with a friend or family, good luck in that area. read more

Where do I start?? Seating is a nightmare, baggage carry on another nightmare.. crew gets to take overhead storage from passengers..... fight attendants took a beating during Covid but prodding us out of air conditioning into a hot jet flying all day is a sauna no thanx! Extra cup of ice and u think they were being robbed... getting all passengers on plane is all that matters after that your on your own... flight attendants standing around while twenty passengers have no where to put their carry on no thanx.... I remember the day that u got a can of water or soda with your ticket forget about it... gave them two stars cause the pilots took a short cut and still got us on time at destination despite waiting 30 minutes to load luggage into plane while being seated on hot plane... read more

Yup, I'm pretty loyal to Southwest at this point in my life. They have never disappointed me and when my expectations haven't been met, they have still managed to come through. Unlike other carriers, their baggage claim time is excellent. Usually under 15 minutes. I have never had any delays leaving the Pittsburgh airport with Southwest Airlines. Reliable. Honest. Customer Service-Oriented. read more

How can EVERY flight be inexplicably delayed all morning???!!!! Even the flight changes...delayed. I practice patience as a hobby, but come on! Wow. They could at least be up front about it and cancel some of them now, instead of finally telling us later tonight. Closure in a relationship is important. It helps start the healing process. read more

Ready to board my flight to Las Vegas for the week on Southwest. Thank you Southwest Airlines for a great flight to Las Vegas. Thanks Southwest for a great flight back from Las Vegas read more

Southwest Airlines - Airlines Near Me - Pittsburgh, Pennsylvania

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SouthWest Airlines in Pittsburgh made it easy to fly in and out. They made checking in to get my ticket and seat assignment as easy as cake. There were no lines at the kiosks, the check in for baggage went just as smoothly. At the gate, the operators were friendly and warm, dressed in their Pittsburgh jerseys, since Pittsburgh and Dallas were having a big game that day. All in all it was an awesome experience, from start to finish. It's not often I can say that about an airline, and I'm glad that I can. read more

The worst airline ever. Multiple delays and when you call to speak to someone at customer service they say they can't see the reason for the delay. My first time flying Southwest and the sad part is I've heard outstanding reviews. This is very disheartening to deal with an airline who doesn't tell you the reason for the delay. The person at customer service pretty much sounded like everyone on this flight is screwed and another change is coming soon... Also the automated 1-800 needs to stop calling if there is nothing on the other end. If you need help with a better sms and automated platform then contact my company! read more

They do a nice job. I fly all the airlines, and have since about 1993, mostly domestically, but a with a few international trips, too. Overall, Southwest is quite good. Their associates seem cheerful. And their boarding process just works (are you listening, Delta?). No, you don't get an assigned seat. Pay the $15 for the Early Bird auto-check-in and I promise you'll get an aisle seat. read more

Joanne at check in went above and beyond her job to make sure my wife and I got on our flight. We were delayed by a lot of obstacles but we made it on time. Southwest you have an amazing employee who cares about your guests . Well done Joanne. Thank you read more

My friend and I booked a trip to Clearwater Beach this week and decided to fly with Southwest airlines since they flew direct and they have always seemed to be a decent airline. When we checked in yesterday at 1:15, exactly 24 hours prior to our flight departure, we got B class for boarding. By the time we finally got to board the plane, they had mentioned that the plane held 143 passengers and 140 seats were filled. With that being said, it was a pretty full flight. My friend and I looked at the seats as we walk towards the back of the plane to see if we could find two seats together, and we could not. Every row had at least one if not two seats saved for someone else that the person was saving for. With that being said, it appeared that the other people flying got to sit with their family or friends. When I ask the flight attendant if there was anyway that we could sit together, she said "I guess not, please find a seat." I just think it stinks to pay what you do for a flight and can't even sit near the people they are traveling with. This isn't the first time this has happened, so that's why I decided to write about it this time. The turbulence was also probably the worst I've ever experienced ascending and descending even though the weather was completely clear. Not sure if it had to do with the weather that's coming through but it was nauseating at times. Thank GOD for Dramamine read more

I would have liked my 700th review to be a super special one. However, it's time to review an airline. How boring is that? I have to give Southwest an A-OK rating. Because they did get me and my bag to Hobby airport in one piece. And back, again. So, I gotta give them credit for that. Everyone I know is so in love with this airline. But not me. I still can not get over their idiotic idea of having everyone line up with a bunch of cattle to fight for a seat. Now, the "no fee" airline will give you a chance to line up earlier for a shot at a seat for a mere $10. Hey, isn't that a fee? I only had to push one person out of my way to get the seat I wanted. Good job, Julie D. Their staff is no more charming then anyone else's. For example, both our flight attendants had an attitude. And it was a bad one. Their peanuts are no better. Their ice is not colder. Why is everyone so SW crazy? I am not seeing it. One good thing in this instance, we did pick them in order to get a direct flight. And direct flights are always nice. read more

Southwest Airlines - Cattle Call at Southwest. - Airlines Near Me - Pittsburgh, Pennsylvania

5 stars for the pilots who landed the plane tonight. Never been so happy to land in my life. There was thunderstorms going on nearby and I was watching lightning go by outside my window. They had us in a holding pattern forever, but we finally landed safely. Everyone cheered when we touched down. I'm grateful to the staff who got us here safely. But...it's been an hour and half and we still don't have our bags...everyone's flight got delayed. And now there shuttling all the bags through one carousel! It's ridiculous. I'm not sure when this night will end... read more

Southwest is consistent - great staff who love their jobs (and their customers), solid systems, and a "surprise free" experience. The Pittsburgh team is present & friendly. Planes are clean (ours was a very new aircraft - fun). Yup, I'm a fan. read more

We flew round trip Pittsburgh International airport to Nashville and back on Southwest Airlines. The flight to Nashville was nonstop, comfortable, and arrived 10 minutes earlier than scheduled. This was an evening flight arriving in Nashville at 7 pm. The staff from check in to the plane were all friendly, helpful, and treated us with respect. The flight back from Nashville to Pittsburgh was also nonstop. This was a morning flight arriving at noon. Even though both flights were short, the service on board was quick and very good. The return flight was full and the service was personable. One flight attendant, Jeff, talked to people and was very helpful. He was always smiling and seemed to like his job a lot. That made us feel good and because of that we enjoyed our flight home. Thanks to Jeff and the other flight attendants. You do a great job! read more

Free bags, short wait, and the lady saw me waiting on someone and said: "I had a little extra time so I looked up your frequent flyer number and put it in for you." Who else does that? Plus, they have way more room than United. read more

Southwest Airlines - Airlines Near Me - Pittsburgh, Pennsylvania

Okay Southwest. . .you are slowly winning me back. I was very upset after a bad flight experience where they really hassled me in Phoenix. I have flown multiple times since them and they are beginning to win me over again. The staff is always friendly and funny---I especially like when they rap the rules or make the rules funny. . .much appreciated southwest---can't stand the normal blah blah blah routine. Flights are usually clean and pretty close to on time. Their reward program is amazing. I have the southwest visa and rack up points pretty quickly. I just book two flight (one to Vegas and one to Pittsburgh) with points alone. Love that bags fly free and that you can pick your own seat! Keep up the good work Southwest and I'll update my review again! read more

I've flown quite a few airlines where I could reserve my seat; I didn't know that you can't do that with Southwest Air. I bought my ticket months for my sister and myself in advance, and checked-in within 24 hours online. When we got to the airport 2 hours before the flight the boarding pass they gave me had what I thought was my group and assigned seat for my sister and myself. All other airlines board the back of the plane first , then the center, then the front last. All other airlines I've flown do it this way. Not Southwest; its first check-in, first board. So when my sister and I boarded, we couldn't sit together and no seats were available except center seats. We both are big breasted and felt very cramped for the 3 hours. Next to my sister, a lady stored her baby's pumped breast milk in the above luggage compartment and during the flight the breastmilk leaked out on the lady next to her. And the girl I sat next to decided to pick her toenails. I asked another woman about Southwest's boarding procedures and she said 23 and a half hours before the flight, she sits poised over the computer waiting to check-in (as if she's buying a fought over concert ticket) so she can board first. I felt treated like cattle. I will NEVER fly southwest again! I would rather board and ride a camel! I wish I could post a zero star. read more

Problems at this Pgh Southwest are rare. Usually delays are due to stormy weather, which is reasonable. I enjoy the speed and service of the outdoor bag check also; that is very convenient for us! Everyone is friendly and efficient here! I fly a few times a year and I always check for southwest options before any other commercial airline read more

I flew to Vegas via southwest,one stop ..then vegas..stewardess were great,I like the way the pilots handed the turbulence, made for a comfy ride..but both times landing sucked,like plane went on to fast..coming home same thing landing sucked..so three times they landed that.pmane very fast ,over braked and very very raggedy..which means they are not vei g probably trained how to bring it In..work on that read more