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Enterprise Rent-A-Car

3.1 (132 reviews)
Open 5:00 am - 1:00 AM (Next day)
Updated 1 month ago

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Leah L.

Overall, not a great experience. We reserved a van ahead of time and went to the check in desk and all was good. However, as soon as we got outside to the parking garage to get our can, they gave our van to other people and none of their cars were working properly. So we then ended up waiting for about 20 minutes in the blazing heat for them to find a working car that we could take. They were not very accommodating in this experience. Perhaps we just got unlucky with our timing, but based on that experience I would not be very likely to recommend.

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1 month ago

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Customer Service

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6 months ago

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9 months ago

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11 months ago

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1 year ago

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2 years ago

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2 years ago

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11 months ago

Needed to swap a vehicle, manager was ignorant and refused to help in any way... told me I could walk back home if I had to. HORRIBLE!

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6 years ago

Helpful 2
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3 years ago

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Customer Service

Hi Flo! We glad we could help out. Take care, Chad

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2 years ago

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7 years ago

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3 years ago

1 person working and 10 people in line. Customer service is not on their list. Terrible experience

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2 years ago

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5 years ago

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2 years ago

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8 years ago

Helpful 1
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10 years ago

Helpful 5
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6 years ago

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Helpful 1
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5 years ago

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4 years ago

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7 years ago

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Helpful 1
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7 years ago

Helpful 3
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5 years ago

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4 years ago

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4 years ago

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9 years ago

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Enterprise R.

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9 years ago

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Enterprise R.

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7 years ago

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7 years ago

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7 years ago

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3 years ago

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5 years ago

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10 years ago

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Enterprise R.

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14 years ago

Helpful 4
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11 years ago

Helpful 3
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11 years ago

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Enterprise R.

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14 years ago

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4 years ago

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11 years ago

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Ask the Community - Enterprise Rent-A-Car

I lost my license and ordered a replacement driver's license. Can I bring my passport, and a paper copy of my license, and copy of my request for a replacement card and still get my rental car?

Thanks for your question, Rupa. You may find our drivers license requirements at https://www.enterprise.com/en/help/faqs/drivers-license-requirements-us-canada.html. Thank you. - Lisa S

Don’t See Your Question? Ask Away!

Review Highlights - Enterprise Rent-A-Car

Their location in the Pittsburgh airport is convenient, the counter staff is courteous and FAST, and know their vehicles.

Mentioned in 15 reviews

Read more highlights

Thrifty Car Rental

Thrifty Car Rental

2.5(14 reviews)
0.2 mi

I am writing to file a formal complaint regarding my recent rental experience at the Thrifty…read morelocation at Pittsburgh International Airport from March 24-31. I have rented cars many times and take the process seriously, and unfortunately this was one of the most unprofessional experiences I've had with any rental agency. At pickup on March 24th around 10:00 AM, the two older employees working the counter were dismissive and unhelpful. When I declined the additional insurance coverage--after having already confirmed with my insurance company that I was eligible and covered --the woman at the desk laughed at me, and in a snarky tone asked, "What's your insurance?" When I asked about how tolls were handled, she didn't answer me. When I asked whether my card went through for the rental after using the tap card option, she replied, "How should I know? You should be able to see it." Her tone and attitude were embarrassing and unnecessary, especially during a process that should be straightforward and professional. Additionally, I did not receive the Chevy Malibu that I reserved. I was given a smaller Nissan, and no explanation was offered. When returning the vehicle on March 31st, the process was equally unclear. There was no guidance on where to go or what steps to follow. When an employee finally appeared, I asked if everything was good and if I was clear to leave. His only response was, "You're good, bro." Again, this felt unprofessional, especially considering how important it is to ensure no unexpected fees are added after the fact. I returned the car clean and filled with gas, exactly as instructed, but due to the overall poor communication and lack of professionalism from the staff, I am concerned about billing accuracy and would like confirmation that there are no additional charges pending. I am disappointed that this experience has left me unwilling to rent from Thrifty or its associated companies in the future. I hope you will review these concerns seriously and take appropriate action to improve service at this location.

Patently dishonest. I reserved a "special" car that they made available through Hotwire. From past…read moreexperience, "special" car means that there is something "special" about it, such as a convertible, or a new, uncommon featured model like a Nissan Cube. I was promised, "Compact size or larger but priced low like a compact!" Well it made sense that mine was priced like a compact because it was nothing more than a compact (actually, a SUBcompact). It was an ordinary Nissan Versa, a small, somewhat uncomfortable car, with no "special" features and nothing else special at all. When I returned the car, the agent asked me how everything was. I said it was fine except for the deceptive advertising. She explained that it was not deceptive because "special" means that it is whatever they have available and it could've been an SUV! The fact that it was not an SUV, nor anything else "special" seemed to be lost on her. She continued to argue with me and said that a Nissan Versa was a midsize car, so in fact, it was a "special" car. Now, if you go to any website at all that evaluates cars, you will see that a Nissan Versa is listed as a SUBCOMPACT car. The agent said that nevertheless, Thrifty considered it a midsize car. I eventually became tired and increasingly frustrated arguing with her and suggested that perhaps it is not a best practice to argue with customers. At this, the agent argued with me about whether or not she was arguing. This made me think of the Monty Python sketch, "Argument Clinic". So I left, but I will not do business with Thrifty at this or any other location again.

Enterprise Rent-A-Car - carrental - Updated May 2026

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