First and last time renting with Budget!!! Just flew into Pittsburgh, had a reservation for 10 days, we were supposed to pick up the car at 11pm but all flights in are delayed. We called the Budget rental car agency right at the airport before boarding the plane and said our flight was delayed, they told us no worries they don't leave until the last customers flight arrives. They did ask for our flight information when we made arrangements to rent this car. We were there at midnight and found no one around. No answer at any of their offices...just a "we are closed message". Others people started showing up with the same story...called and were told someone would be there. There are people here with small kids wandering around trying to figure where the Budget representative is. One customer was sent the information to get his car...he scanned the barcode to open the gate and leave and it would t open. After all that he has to u er to his hotel. This is the worst rental car experience ever! There are no other cars available no but enterprise was able to help many of the customers, Budget lost a lot of money tonight. read more

We've been in line for an hour. 1 person working here. Do any humans work for budget. Rent a bicycle instead. You'll get there faster. read more

Budget - Car Rental Near Me - Pittsburgh, Pennsylvania

Budget fraudulently charges us for a rental we cancelled and never picked up. We have been waiting almost 90 days and we still don't have our refund. Their customer service is the worst. I have been calling and emailing them every day for over three weeks and no one will call or reply to email. Customer service says they are processing a refund but it is always "3-5 days to process"! It has been 90 days!!! Do your ya favor and pick one of the many other options. Budget is a fraudulent company. read more

So we have been standing outside waiting for about a half hour. There is one employee running back and forth across the parking lot with what I assume is a customer. No one is communicating what the problem is. The line is getting longer. A dude just walked over and told us where to go, no eye contact, no explanation. Budget means lack of constomer service training and staff. ​ read more

If I could give a zero I would. We were charged for a rental car we never picked up. We have been trying to get our refund for almost 90 days now. They claim to submit our refund but their collections dept won't release the funds. I have been calling their collections dept multiple times every day for over three weeks now and have never received a call back. I email every day to multiple email addresses that I have been provided. No one responds. DO NOT RENT FROM BUDGET! They commit fraud and will not make it right. I have the BBB involved as well as consumer affairs. They are criminals. read more

1. Despite reserving an 'expedition or similar' , we ended up with a Santa Fe. 2. We showed the worker what it says on the website and instead of trying to make it right he charged us more and then told us basically it was our fault for booking it. Even though that's not what we booked. 3. We travel all the time and we have four teenagers and even though we only do carry-ons, we barely fit in this car. We never rent small SUVs. Ever. 4. We were told we could have a seat with all the other poor souls that we're waiting on cars and wait for the car that we needed. 5. Not only did Jon not care about our plight, he didn't do anything to recover service. He called on the radio a few times to check with the garage if there was anything bigger out there and when the garage didn't answer, he said yeah they usually don't answer the radio (awesome customer service budget!!) 6. In the end, we got a tiny clown car for our family of six with six carry-on suitcases and six backpacks for more than we booked online. Shame, Budget, Shame read more

I'd give it a zero star If I could but consolation it did get me from point A to B and back to A. Check in was slow. If you're not preferred check in, you're passed up, and passed up, and passed up. I booked a luxury and was nothing luxury bedsides the name, Acura MDX. It was dirty and tons of cosmetic damage. I used chlorox wipes to Clean the inside before my trip, and tthe js of damage on the outside from wheels to paint to window trims a sore was ok and roof upholstery torn. See my pics. The vehicle ran se nice on the highway but don't hit the brakes hard because definitely needs rotors turned. Upon complianing they offered me to return which was inconvenient or one day comped. I took the comp but far from making it right. Long short short, it got me from points safely, but I will never book from Budget again. So much for a "luxury" reservation. read more

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I was charged $308.41 over the quoted amount. Car was not clean, windshield was so dirty, it smelled from the vents. Will never use Budget again! read more

My pick up time was 11:30pm. My flight was delayed due to weather- along with hundreds of other people who are also arriving now. The counter and the kiosk in the parking garage are all locked up with no notification or way to pick up my PREPAID rental car until 7am. This is unacceptable considering the reservation states that if I am delayed, they will know and be waiting for my arrival. Btw- The enterprise person was still inside and the others were at their garage kiosks waiting. UNACCEPTABLE!!! read more

Thanks to Tanner and Frank for helping me out on my rental. I had only a few hours to make my show up time for my job in Pottstown and they helped me out on my rental. You guys are the best and I wish nothing but the best for you in the new Year. God bless. I recommend this rental business. read more

I had to make an unexpected trip to Pittsburgh last month and knew I'd find myself needing my own vehicle, but also having to drive in snowy and possibly dangerous conditions. This meant I was going to need something I felt safe in. I priced out several companies and ultimately I was able to get a great deal on an upgraded SUV with my employers discount. Online booking was a breeze and I felt confident paying in full to ensure I had the vehicle I wanted waiting for me when I arrived. Once I got to town, I was a little annoyed at having to wait for 15 mins since the woman working the desk was not there. True to the sign on the desk though, she wasn't gone more than the 15 minutes. Everyone should get their break, but they should prob not leave their counter unmanned (sorry, unWOmanned). I was definitely happy to see I'd be driving a Ford Explorer Limited edition. Apple CarPlay, heated seats and steering wheel, remote start, just what I needed. I was definitely NOT happy that the interior was pretty filthy. No loose trash or anything like that, but spilled drink splatter, crumbs and dirt that should have been cleaned up if they'd actually cleaned the interior. This is gross under any circumstances, but during COVID times, it's really just inexcusable. I didn't have any issues with the vehicle for the week I had it and found the return to be pretty painless. read more

Budget - No agent. - Car Rental Near Me - Pittsburgh, Pennsylvania

I was a employee there, and they gave us a 15 dollar a for any size vehicle, I've been renting all types of trucks there, suburbans Tahoe's expeditions Escalade and navigators, so I get hold of a 2023 Escalade that's beat down and been renting it out from them for about 3 months, the manager had to sign off on it and that's how I got it, well one of managers name Jeff. Acts like he's down and cool but he's not, had a problem with me renting it, its always gotta be that one person, he reported me to the higher up and they took it back , my story is that they treat the workers like shit, all of the cars are lemons, dented cars that other people return and not being reported, now you get the car and they want to charge you for it, I had a 2023 Wagoneer the engine blew up and they tried to charge me for the engine, the managers did not do anything about it. They had my account all messed up for months., do not trust none of the managers there and report every little thing on the car that you see before you drive off with it, they will charge you 10 times the amount, very unprofessional managers up there I would not recommend getting a car there, do not trust them at all,oh I forgot, the manager named tanner go see him he's more understanding and will make sure your good to go, and will do what he can... read more

Rented a car at Pittsburgh airport. I had to wait for a car for an hour since there was only one agent working. The car was filthy and had almost 50,000 miles on it. i booked through Costco travel. I will never use Budget again. read more

This rental car location is in the airport, but even though it has FastBreak, it doesn't have the name board, you still have to go to a counter in the lower level of the airport where the baggage carousels are and go through the manual check-in process there to get a contract and key. So many rental car facilities have gotten away from this antiquated system, not sure why they're still doing this. Service at the desk was great though... the gentleman who helped me was very friendly and the lot attendant in the garage was very friendly too. read more

Budget - Budget Booth in the Garage - Car Rental Near Me - Pittsburgh, Pennsylvania

I prepaid for an SUV for 12:30. I got to the counter and was told all they have are electrics. All they could tell me is to "check back in an hour." This is the 2nd time this happened with Budget at this location. How does Budget make a profit? So much for honoring a pre-paid reservation. read more

I would leave 0 stars if I could. The cost of the car rental increased by 50% when all the taxes and B#!!$!T fees were added in. The out the door cost should be disclosed when they quote you a price on expedia or where ever. Budget is a complete rip off company and I will not rent from them again. read more

DO NOT RENT FROM BUDGET. I wish I could give -5 Stars. Prior to my reservation, I tried to contact the Pitt rental counter and made over 25 phone calls and kept getting routed to their national call center located in God knows where, as I wanted to confirm my rental would be there when my flight landed at 11:30pm. I reserved a Kia Rio or "something similar." The employee at the counter gave me keys and only mentioned to leave out of door 3 to find the vehicle. What he did NOT mention was that he was providing an electric vehicle with NO CHARGE left nor that it had low tire pressure in 3 tires (see image taken after EV was charged enough to return to airport). Once I left the airport on my way to my final destination, I got a "slow mode activated" and a "recharge" notice on the dashboard. Being that I never operated an EV I was frantic to find not only a gas station, but one that would provide an EV charging station at 12am. With no luck and only 3 miles left until the car would die, I had to reserve a hotel room for my safety. The next morning I spent over an hour on the phone with roadside assistance to find a nearby charging station at a car dealership where I asked an employee inside for assistance since l've never used an EV (for good reason) and he shared he's never worked on one but would try to help. Finally I was able to return the car back to the airport and got a Chevy Malibu that had the driver side mirror panel missing. After this entire experience, I was assured by customer service that I would be refunded. To my surprise I saw a charge from Budget for $1,300 in addition to the initial $550 they charged me after returning my ONE DAY RENTAL. My reservation estimate was $186. I also received a text message 3 days after returning my rental that my rental had still not been returned. This by far has been the WORST car rental experience of my life. NEVER USE BUDGET IN THE PITTSBURGH AIRPORT.. unless you want to spend $2k to be given a crappy EV with no charge or tire pressure and want to nearly breakdown on the highway in the middle of night due to the employee's negligence. read more

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My reservation was booked online with ease. The price was fair and they had a nice selection of vehicles to choose from. Pick up and drop off went smoothly. The staff was friendly and organized. I would definitely rent from this location again. read more

Budget - Car Rental Near Me - Pittsburgh, Pennsylvania

Pros: Speedy service, as an exception to the norm, there was actually more than one exhausted service rep. Cons: -All 3 employees not wearing a mask properly, as mandated by the airport. Manager coming off shift prancing around with shirt untucked as he is leaving. Bizarre, unprofessional. -Car: not huge deal, but you can tell the vehicle I got probably hasn't been thoroughly cleaned in some time. Lots of stains/grease marks on the seats. Filthy cup holder. Dust just everywhere. Makes you wonder about Budget's attention to detail, and how seriously they take the pandemic as an organization. read more

Budget - All employees blowing off wearing their masks. - Car Rental Near Me - Pittsburgh, Pennsylvania

Budget Car Rental is not reliable. I have reserved cars three times with Budget and all three times, despite making reservations months beforehand, I did not receive anything close to the type of car I reserved. Customer service at both the Pittsburgh Airport location and Cranberry Pa. location was poor. Unless you enjoy frustration and dissatisfaction do not rent from Budget. read more

I first wanna start by saying this was the worst experience I've ever had renting a vehicle. So my advice to you is, if you absolutely have to rent from them I mean as a last resort, document everything's because they will try and over charge you and/or keep your refund. I rented I vehicle back Feb. 2024 for 6days I paid for one of the days using a third party (Priceline ), everything was fine as far as the vehicle went, the problem was when I returned the vehicle I was over charged. Not only did they charge me for the day I had already paid for using Priceline ( whom I highly Recommend ) they never released my $250 security deposit either. Now at first when I called I had 2 different reps tell me that my deposit was released and that I received it, so somehow I managed to merged the call with the 2nd rep and my bank (which they refused to speak to at first ) so that they could verify that I have not yet received my security deposit nor is it pending. Now mind you, this is now march 2024. So after countless emails and calls I was then told that my security deposit was being held for the remaining balance that was left, mind you there was no remaining balance everything was paid. So long story shortened, fast forward to august 2024, I still never received my security deposit back! Please save yourself the hassle AND JUST DONT RENT FROM THERE AT ALL, THEY ARE ALL SCAMMERS!!! read more

The customer service here is TRASH! I made a reservation for a mid-size SUV two weeks prior to my travel date. We were traveling for business and often use Budget for our trips. When I arrived at the counter where Dan and Giovanni were working, I spoke...crickets. No one spoke back, no eye contact, nothing. You would think I was not standing in front of two of the employees. There were no other customers at the counter. As someone who is in the service industry and has to deal with people on a daily basis, this lack if customer service was quite an issue for me. When I was finally asked if I had a reservation, I was advised that they could not honor my reservation that was made on 01/19 because they ran out of cars and not so kindly advised we would need to see if another company had availability. I believe had I been properly greeted and even if the inconvenience of no availability had been relayed in a better manner, I would not be writing this review. But the attitude and lack of general respect bothered me greatly so here we are. I will have to come back to this airport but I will NOT consider Budget for our rental needs anymore. read more

No matter which Car Rental Company you use, renting a vehicle at the Pittsburgh Airport is expensive. The combined taxes and fees were 24.8% of the total bill. However, the Customer Service and Vehicle (Hyundai Elantra Sedan) were VERY GOOD! read more

UPDATE: They, after very little persuasion, upgraded us. I am giving them more stars! Paid for a certain car, they lied (again) and gave me a far inferior vehicle. Be certain...even though they state you are to have a certain vehicle, even though you pay for that vehicle, it is not going to happen. read more

Budget - Counter - Car Rental Near Me - Pittsburgh, Pennsylvania

Thanksgiving plans ruined. No cars. Made a reservation on October 6 for Thanksgiving 2023. I planned November around a 24-hour visit with my family. When I showed up at the counter at 5:00PM--at the time of my reservation pickup--I was told there were no cars. I was offered to put my name on a list of 8 people who were also waiting for Budget cars. One person on the list had been waiting for 2 hours with no guarantees of a car. Total Thanksgiving bust as my family members are too old to drive to pick me up 100 miles away from the airport. I will fly back to Seattle tomorrow without seeing them. Do not use Budget rental car out of PIT read more

Rented a car 6/10 to be picked up 7/17 in Pittsburg airport. After such a long day traveling imagine the disappointment to get in a car that reeks of smoke. Choice was to go back in from garage to Budgets counter a bit of a hike with a cane, or get in the car and drive our 2 miles to destination and hope maybe another Budget can switch out. Such a hassle. read more

Can I give them negative stars. Incompetence at its finest. One guy at the counter at Pittsburgh Int. With 40 people in line. Slow, rude and unapologetic. Never use Budget! read more

We flew into Pittsburgh airport and had a reservation with Budget. The flight was 2 hours late and Budget assured us the agent would wait (we called twice). They did not wait. The counter was empty. They refused to come back and honor the rental which we had paid in advance for. We ended up renting from Dollar across the aisle. The agent at Dollar said Budget employees always leave early and leave reservations high and dry. We did not get a refund either. Do not rent with Budget Pittsburg! read more

Terrible service, over-booking cars so that if you have a late flight you may not get the type of car you had reserved months ahead of time is such a bad way to run a rental car business. People at the desk were absolutely unhelpful bordering on rude and incompetent. Luckily budget is partnered with Avis who was able to get the type of car I reserved in minutes. If I never do business with Budget again it would be too soon. read more

I made a reservation 1 month in advance for $120 for a 2 day rental. After arriving at PIT airport at my scheduled pickup time, the Budget counter had 10 people in line all with prior reservations. We were told by the attendant that they had no cars available at the time due to being "short-staffed." We were given at least a 1 hour wait at 7:45pm with no guarantee of vehicle. At that time I cancelled my pre-pay reservation and had to walk up to another company paying over $270. I then received an email stating I would not be refunded due to cancelling my reservation after time of pick up. I spent an hour on the phone getting this refunded. DO NOT RECOMMEND. read more

Only have 1 worker when they have a flight full of people coming to get cars. All other rental places have enough workers and even if they don't, they employee is working at a speed that shows they care to get said person checked out and on their way. Been in line for an hour. It's the middle of the weekend while hosting an NFL game. Get it together. I'd give a 0 if I could. read more

Budget - Car Rental Near Me - Pittsburgh, Pennsylvania

Booked a car 2 weeks in advance at Pittsburgh airport. When I arrived there were no cars. I checked their area in garage and there were over 15 cars. They just didn't have staff. Luckily Enterprise agent was nice and efficient. Got a car in 20 minutes and for the same price. read more

If I could give a zero I would. We rented a 12 passenger van in May for July trip from PIT airport since they were the only ones with them. We waited an hour in line, spent $8 for parking and prepaid over $1600 for the rental to be told we don't have them and we can't guarantee any vehicle. No notice - no email to say we are out of the vehicle you reserved- nothing but you have to call to get a refund - no alternatives nothing offered. The worst - We will never use them and please don't also. read more

Extremely horribly service by the two guys at the main desk and the manager .... Even though reservations are made within five minutes of approaching the desk , the Budget trip number can still be found just by the desk representative actually moving his fingers to type it in .... I had a reservation for 9:30 PM pick up and was told ' the reservation hasn't shown up in our system ' even though the budget reservation clearly gave their trip ID number ... No extra step make by either desk representative or their manager .... Don't pick Budget Pittsburgh Airport .... Say No ! Not to mention the heavyset guy was bullying me .... Should have called the cops ! read more

If possible, I would leave a zero star review. The vehicle I had received had the floors all torn up and had a smell that they had left something rotting inside. I was required to take this vehicle. Upon my delivery, there was inclement weather in the mountains that caused me to be delayed. I had called the customer service (an automated nightmare that takes forever to reach a real person to discuss any issues) to explain my issue. They had mentioned they would notate the issue and as long as the vehicle was returned before noon on the day of delivery, that I would not be charged the additional day. The delivery shows on the rental agreement for 11:45am. I was still charged for the additional day for the rental, the insurance, the tolls, and the concession fee; an additional $300. When attempting to resolve this issue with the customer service to talk over the billing I was told there is nothing they will do. A horrendous experience and I would hope that everyone stays away from this company. Please try any other rental company first. read more

The website is horrendously poor. It's frequently, almost continually, down oralfunctioning. The site refers you to the live customers service reps. After calling the live Representatives I was left frustrated, angry, and ready to find another provider. Unfortunately my trip was for the next morning and starting again was almost impossible. I decided to go to the budget counter at the airport when my flight arrived and take it from there. The airport customer service person was unpleasant, but after a discussion about the car I reserved I was able to get away from the counter with only having an additional $60 charge! Wow what a train wreck. But again, nothing could be done without even additional stress and time consuming wasted energy. So I took the car, which to add insult to injury had not been cleaned and still had garbage and dirt in it from the previous renter. All I can say is never again! read more

Molasses in December, paint drying on a humid day, and reading War and Peace...what do these things have in common with the Budget Rental Car located in the PIT airport? They are all painfully slow! With no line in front of me at the check-in desk, I thought I'd breeze through the paperwork process of my pre-reserved vehicle pick up. Oh no- that part took at least twenty minutes. Once I received my pick-up ticket from the grumpy clerk, I waited over 40 minutes at the pickup booth. No one was there to greet me- I just waited for signs of a Budget employee. Eventually, an employee brought the car on my paper ticket. There was no walk around to note damage...although the light in the pickup area was very dim. The car I received had not been cleaned on the inside nor outside, but I was so far behind schedule, I just didn't have time to deal with it. Very disappointed with my experience at this branch. No more Budget rentals in my future. Corporate really needs to do serious workflow analysis on the pickup procedure because it is utterly dysfunctional. read more

Came to town in the middle of a blizzard. I had a car rented through budget but I paid double to get the insurance. Headed out on the snowy roads and realize there was absolutely no windshield fluid in the car. A half hour slow drive on bad roads later I get back and they don't even have any. I've been sitting for the last half hour waiting for them to find some. Never again. read more

Horrible experience. Reserved a mid size truck. Went to the counter to a less than enthusiastic employee who handed me the post paying paperwork. Get to where you pick op the vehicle and have to wait 45 minutes because they had 2 people going to get the vehicles. Finally the get to what's supposed to be our rental and it's a full size truck. I said I didn't want a full size truck and his response was well that's what they gave you. You can go back and change it at the rental counter. Yea right and wait another hour. Never ever will I rent from Budget read more

I rented a gray Ford Ranger pickup truck to help my mother move a few boxes. Initially, it was for 24 hours. I ended up extending it for two days, and promptly returned the truck at 7pm with a full tank of gas on July 2. Over a week later, they charged me over $1000. Apparently they never checked the truck in. I was billed for someone else's rental. I tried to fight this, with documentation, but they said since I did not have a boarding pass (I did not fly out that day) they denied my claim. This was even after they showed another persons name under my booking number. I am in town to take care of my mom, who was just diagnosed with cancer. This, on top of those challenges, has been more than I can handle. read more