Very very dirty car and dog hair in the back. The car had not even been rinsed off. A rude lady at the counter and I could tell she really did not care, I have never seen anything like this before at a rental company! Car much worse than the pictures read more

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Disgusting. So disappointed. So many fees and regulations for a dirty car upon pickup. Trash all throughout the car. Stains, smears, greasy finger prints, engine claiming it's " too warm" upon first hopping in. Would not suggest. read more

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I rented a car for 2 days and got charged for 8 days. The customer service rep hung up on me when I called to rectify the matter.

The need to tell people that IF YOU MAKE A RESERVATION WITH A DEBIT CARD THEY RUN YOUR CREDIT. These jerks left me stranded in PA because I pre-paid for my weeks rental so I didn't have the money on hand to go rent from a much better company like... ANY OTHER CAR RENTAL COMPANY.. Please don't waste your time or money. read more

Reserved an SUV two months prior to our trip. Drove 45 minutes to pick up the vehicle, of course, and they did not have the vehicle. Ladies at the customer service desk were completely rude. They were rude to each customer who approached the desk. I had to call to cancel my rental myself because they wanted to rent me a much smaller rental. The customer service rep at the desk would not cancel and raised her voice to me numerous yikes. Telling me to go rent somewhere else. read more

This location has serious staffing issues. When I picked up the car I had to wait. When I returned the car NO ONE was present. I left the key in the car and had to walk ALL the way to the main desk indoors to give them the mileage and then obtain a copy of my receipt. I let the front desk person know that it was UNSAFE to just leave a pair of keys in an unattended vehicle. I am annoyed by this type of service and do not recommend. read more

Thanks for leaving us stranded at Pittsburgh Airport. Called ahead to ensure someone would be there on a late flight (with a delayed arrival)... and we got ditched and lied to. Way to leave a woman and her 2 children! Appreciated read more

Budget - Stranded!!! Called to let them know we would be late "no problem, someone will be there for you". Lied to... Thanks Budget! - Car Rental Near Me - Pittsburgh, Pennsylvania

The car was nice and the staff was helpful. The issues came when trying to extend my rental... My flight was cancelled and I needed to extend my car. They wanted to charge me $370 to keep the car for one more day!! What a joke, not helpful accommodating people who experience flight delays. read more

I rented from Budget at the PIT airport. The left front tire pressure warning light came on. I added air. The next day the warning light came on again. I added air again. On the 3rd day I called Roadside Assistance. When the driver came out to change the tire, we discovered that the spare was missing! So I had to call Roadside Assistance a 2nd time and finally have the car towed to the airport a half-hour away. The manager at the Budget Counter apologized and offered to deduct 2 days' rental from my bill. The reimbursement never came. Instead Budget sent me a BILL for the $147.39 (towing charge plus "administrative" fee)! What kind of car rental company would allow a car out with low tire pressure and no spare tire, and then CHARGE THE CUSTOMER for the inconvenience of having the car towed 20 miles back to the airport??? That makes absolutely no sense. I called their 800 number to question the charge and explain that I was supposed to RECEIVE money, not PAY it. I was told that I should've bought some kind of roadside assistance package, and I should've ordered the EXTRA-COST SPARE TIRE!!! In other words, if they don't inspect their car properly, the customer should pay for it??? When I told her that the counter manager signed off on the reimbursement, she said that I should call her directly. I called the PIT Budget counter number that the manager had given me (412-472-5471) and ended up at the Budget call center somewhere in India. The call center rep told me to call back and ignore all the automated questions and it would eventually ring through to the PIT counter. It didn't - I ended up at the call center every time. I have to say that Budget must be one of the most customer-unfriendly businesses I've ever dealt with. This is the 2nd time I've had to return a car to PIT because of a warning light (last time was Sept 2017), but at least they didn't charge me the first time. I have notified my credit card company to not pay this charge. I will never rent from Budget again. read more

Worst rental experience. The first car had a dash light warning that the right rear tire was low on air so we turned it back in. The second car was was disgustingly dirty and had a faulty transmission that whined so loud we thought it would explode. It was turned back in. Our third car was even dirtier with bread jammed between the front seat and console. We ended up keeping this one as were jet lagged and spent two hours cleaning this vehicle prior to attending a wedding the next day. Rent from another company is our advice. read more

I prepaid a car and on the day I returned the car, I was charged an additional $50.16. When I called customer service (Christina) who is NO help, btw, is reading the contract I "signed". My dispute is when I picked up the car, guy NEVER told me about refuel charges. He asked and offered me insurance which I refused BUT "forgot" to mention refueling charges which is roughly $10/ gallon!! In California, fuel is less than $3.50 a gallon. In Pittsburgh, I found gas at $2.74. So guy decided to keep this information from me so he could charge me this much when I return the car?!? I consider that unauthorized charge because he didn't disclose such information and just asked me to sign a bunch of lines on a computer. I would have been okay to purchase the refuel package if I was told about it. Is he getting commission off of the refuel charge? Also, the car was deterioting and dirty. NEVER RENT from this location. I should have read the reviews from other people before i rented from these monkeys. TERRIBLE!! Ridiculous!! read more

BE CAUTIOUS!!! I rented from the counter do to a mix up on the Southwest website, apparently it's a known problem but not addressed to fix. I did not want a pick up truck when a luxury was rented....the counter rep acted as if he was helping to give me a perk, specifically free liability insurance even though I declined because I am sufficiently insured already! I was charged, and apparently he also had me sign for it, so I'm fighting for my money back! This man had a whole story on the walk up competition and perks offered to get the customer and didn't let me refuse the insurance insisting it was feee! I am disgusted and highly upset as they also couldn't figure out how to apply a voucher I had from a prepay cancellation. smh, bad business!! read more

I had made a reservation online thru Priceline back in March for October. A couple of days before getting our car, I happened to look at the Budget ratings for the Pittsburgh Airport location and I got super nervous and worried. Most comments were negative. So I got online and checked prices to see if I could get a better deal last minute somewhere else. There was no one who was going to beat the deal I had with Budget thru Priceline. So with some fear over what others had written, I showed up at the Budget front desk at 10:00 pm in the airport. Cathy greeted me very pleasantly and was very professional and moved quickly thru the rental process. There were no high-pressure sales pitches. (Which I HATE!!!) She asked the obligatory questions about add-ons, as I'm sure is required. There was another agent caring for another passenger at the same time with the same professional courtesy. In short order Cathy handed me the keys, directed me to the door where my van was, and I got out to the parking garage. We rented a 2017 Dodge Grand Caravan that was very clean. I did my walk-around and drove off. No spike strips. No waiting. No nothing. Just headed out for vacation. The van was perfect! 26 miles to the gallon with tons of room for 5 family members. Returning the van was super easy. Just make sure you bypass the "Return rentals" street and loop around the airport to the gas station. Then it's easy to fill up and follow the signs back to rental return. (Gas was the same price as outside the airport too) You drive back into the parking garage, go almost to the end, and simply follow the signs to drop off the car at Budget. Kevin met me there to return the car. He was outstanding as well. Very Simple return. No hassles. The price was exactly what I had reserved it for. I don't know what happened to all these folks who had a bad experience. Wish they'd experienced what I did. It was great! I highly recommend this Budget location and will rent from them again!!! read more

I reserved online and the prices were completely different. Once I arrived at the airport they charged me a higher price. Moreover, the insurance I bought online apparently doesn't cover anything. Their portable gps didn't have signal so I had to use my phone most of the time. Lastly, they charged me an extra day. Luckily, headquarters refunded the money after several days of emailing. Overall, bad customer service at the airport but good customer service when calling into headquarters. read more

I gave budget a one star because they will not let you return the car early when you are done with it....I rented a car online and it gave me a discount to preorder the car(so I thought) because my car was in the garage...I wanted to return the car early and get my account credited for the 4 days I did not need it....they will not refund my money because they said it was a prepay....so what I paid you for it, that is all that should matter...so now I have to either lose the money for the 4 days I don't need it or eat the cost....really.....don't rent from them until you have all the facts...there website does not explain any of this to you when you are ordering the car...I don't want anyone to be in the same boat I was in so here is my review. read more

We rented an immediate suv and drove it to downtown. On our way, we noticed a problem. The car has really back smoke odor. When we picked up the car, it had a little smell. When we turned on the heater, the smell got so bad. We were getting headache and nausea. We called to have it exchanged, they told us to bring it to the location nearest to us. We took it to the downtown location and received a terrible treatment and ended up having to drive back to the airport to exchange the car. Got another immediate suv. Again, after we got on the freeway, we experienced problem again. The car was very noisy and it was coming from the wheel. This will be our last time renting from Budget. read more

I'd give them a negative star I would. What a mess. Counter help was slow and rude, the three stooges in the garage were useless. Pay more to avoid this unorganized clusterf#ck. read more

Honestly the worst customer service I've ever had. I have never been treated so poorly by someone that I was trying to patronize. Jenn was rude, disrespectful, and incompetent. The supervisor for a previous night told my mother that she could book a reservation for 12:30am, even though my brother-in-law (the person renting the car) would not be arriving until 1:45am, and that he would put a note in the system and someone would wait for him. They were going to close and let him sit there until 5:30am when they reopened. Jenn also thinks its okay to talk about her customers poorly while they stand on the other side of the counter. I will never rent from Budget, and I am not surprised at all that they only have 1 star for their reviews. read more

My personal vehicle died a few days before I was slated to take a lengthy road trip from Pittsburgh to the Adirondacks in New York. Because of this, I needed to find a rental option that was going to get me from point A to point B. I was 15 days away from my 25th birthday, so a $27 daily fee was to be assessed for underage rental. This was one of the better fees for that purpose I could find, and the rental actually cost less than that fee. I picked up the vehicle as scheduled and set off on my road trip. I was very satisfied with the experience while I had the car, and was happy upon my return that I did not hit any traffic and that the vehicle return would be on time. I returned my vehicle at 8:53 PM on the Saturday designated in my prepaid contract stipulating a return time of 9:00 PM. The gentleman in the garage asked if I would like a receipt, to which I said 'no' because I already had the confirmation from my prepaid reservation and had filled up the gas tank prior to returning the vehicle. After he had driven away in another vehicle, I changed my mind about the receipt and proceeded to the Budget counter inside the airport to talk to a manager about receiving a receipt. The manager reassured me that once the vehicle was scanned into the system, I would receive an email receipt. He was very friendly and reassuring that this was procedure, so I trusted him. BIG MISTAKE. I received a bill for the rental that stated I did not return the vehicle until Thursday! I was charged the fee PLUS the underage fee for five extra days - $437. The Budget staff at the Pittsburgh International Airport did not scan my vehicle as returned until FIVE days later, resulting in a late charge. I tried to call the desk at the Budget location, no answer - it consistently rerouted me to Corporate. Corporate keeps asking me if I have a receipt, and reading cookie cutter prepared lines to me over the phone. The whole issue stems from the fact that I don't have the receipt. I had American Express appeal the charge, and they were able to prove that it was inconsistent with the true events and had the charge refunded. Now Budget is sending invoices to my home for the $437 in fees, suspended my rental privileges, and threatening to send to a collections agency. I will NEVER neglect to get a receipt again. This has been a massive headache as I am still appealing this situation four months later. I have proof that I was at the airport the day of the return getting gas and requesting an Uber. I did not go to the airport for my health. Do NOT rent from this Budget location, and IF YOU DO, WATCH THE STAFF SCAN YOUR CAR WHEN YOU RETURN. If not, they WILL NEGLECT to return your vehicle on time and you will end up frustrated and annoyed like me. I will update this review with the results of my appeal process. read more

AVOID... This location actively engages in fraudulent activity. I rented a car for 36 hours and drive it for roughly 140 miles. I returned the car and they recorded that I drove the car for 731 miles. 35 days later, they sent me a letter saying I smoked in the car. I have never smoked in my life and was the only person in the car. They refused to provide any information on why the huge mileage discrepancy or why it took 35 days to identify a smoke issue. Clearly a case of someone lying, i.e. fraud. read more

One of the worst rental car experiences I have ever had - The attendant had a "I don't give a crap attitude", showed no initiative or care. Also the wait for a car was extremely long even though it was reserved. After getting to the car the garage attendant was no where to be found and no assistance was available in installing a car seat. Also the car seats are the most cheapest styles available - it would be best to just purchase one. I will not be renting from Budget at this location ever again. Truly an example where lazy employees and bad customer service ruin the entire image of a company I used to appreciate. read more

I have never had a worse experience with a company in my life. I made a reservation weeks in advance and called to confirm that my form of payment would work multiple times and they STILL denied my reservation when I arrived. They use bad outsourced call centers that don't communitcate with the ground team. I called up the chain of command and they were extremely rude and REFUSED to fix their mistake, and made me miss a very important family event. Not to mention I was stranded in the airport for three days. Please, for your own good DO NOT use this service. read more

I rented a vehicle for 8 days from July 31 at 5:30 pm until August 8 at 5:30 pm. I reserved a minivan, they didn't have one when I arrived so I had to take a 12 passenger instead. I returned the car on time at 5:30 pm on August 8th, there was no attendant so I had to drop the keys in a drop box. I received a text that the car had been returned at 7:25 pm. They then charged me $114.61 for an extra day. I called customer service when I discovered this and they said there was a 29 minute grace period, refusing to listen that it was their fault that it wasn't checked in by them on time. They only offered a 25% refund. I requested a supervisor, none were available and I will get a call back in one to two days. Bottom line is that Budget will charge you for their laziness. read more

DO NOT USE UNDER ANY CIRCUMSTANCES. Absolutely worst experience I've ever had with a rental car company. Horrible customer service, from the airport through budget's 800 number. Rude, incompetent, read off the page excuses and ridiculous fees. They leave you on hold for as long as possible as to deter you from requesting help or explanation of charges. I will never use budget ever again and I wouldn't recommend it to anyone. read more

Have been using Budget for a long time..but this is one of a kind Car was filthy, filthiest I ever drove. Service not so great. The agents are rude and be aware of the overcharge when they offer upgrades. Never ever Budget at this location again read more

DO NOT RENT FROM BUDGET PITTSBURG AIRPORT! Last October we rented a vehicle from Budget for a trip we took, they gave us a small jeep suv and we headed to Dubois. On the way we noticed the tires were quite noisy and we attributed it to the fact it is a small SUV and a jeep brand. When we arrived at our hotel I head the distinct noise of a nail in the tire but when I checked it was a large bolt embedded in one of the rear tires. We called to see if they could exchange the vehicle and they said we'd have to drive to the nearest location which was at another airport about 3 hours away. The next day we drove there and exchanged the vehicle asking them to put a note on the exchange paperwork that we received the vehicle with the bolt in the tire. The fellow said he would not to worry. A couple of days after we returned home from vacation my wife noticed a charge on our credit card from a company we did not recognize called BARBUSH RENTALS INC. so we called the charge into our Chase credit card and they cancelled our credit card and re-issued another one. A couple of weeks later we received a letter from Barbush Rentals inc for a tire repair fee. It turns out Barbush Rentals Inc is the franchisee for Budget Rental Cars in the Pittsburgh aiport area. We looked up the company and found a large amount of bad reviews for fraudulent charges. DO YOURSELF A FAVOR AND CHECK BEFORE YOU BOOK IN THE PITTSBURGH AREA, they may also own Avis rental car franchises. Your chances of getting stung for extra bogus charges by Barbush Rentals Inc is very high. read more

Word to the wise.....don't prepay for a car rental at Budget at Pittsburg International Airport. I prepaid and ended up having to turn the car in early. I called to them I needed to turn it in early and asked for a refund for the 2 days I was not going to need the car. They said NO since I had prepaid. I WON'T be using Budget again anytime soon. Poor customer service to say the least. read more

There is a $19.75 "convenience fee" for using the EZ toll on the turnpike!! They don't tell you that-other than in the tiny print on the contract that simply says "convenience fee". Other than that nasty surprise, the staff was friendly and the car was great. read more

Friendly staff from manager to rental desk to check-in. I rent there every week for work. Everything may not be perfect but if there are issues, they go out of their way to fix them. Great customer service read more

The line to the counter stretched 2/3 of the way across the terminal. After waiting an hour I finally reached the counter and the agent offerred" we've run out of cars". Everyone in the line had confirmed reservations but evidently that concept is very lightly held by Budget. It is inconceivable in this age of information technology that a business would leave 30 customers stranded on a holiday weekend. Shame on you, Budget. I will never rent from this company again. read more

-10 stars. What an awful company! My 70 year old mother had a reservation for $202. At the Pittsburgh airport counter they told her it would be $534. She couldn't figure out why the price changed. She didn't want any additional insurance or a upgrade. She simply wanted her original reservation. At 10:30pm she was stuck at the airport wondering how she will get to her destination. I called and spoke to 5 different representatives and each said the same thing. "have you contacted ______?". After dealing with phone trees and inept reps I gave up and told her to NEVER rent from Budget again. This is why my husband and I use Enterprise. read more

FIRST CAR THEY GAVE ME WAS DIRTY AND TRANSMISSION WOULDNT SHIFT THEN THEY GAVE ME A MAZDA 3 WHICH WAS GREAT BUT WHEN I DROPPED CAR OFF THEY CHARGED ME $240 AND I ALREADY HAD PAID THRU EXPEDIA THE INSURANCE SHOULD HAVE BEEN $140. NOT $240---WHAT A RIP OFF.--------THE ONLY GOOD THING THE BUDGET AT PITTSBURGH INTL AIRPORT STAYS OPEN LATER THAN THE OTHER ---STAYS OPEN UNTIL 12:30 am----- i didnt get the GPS---But which i did-----but a MAP at KMART only cost $4.95----go to Kmart they have the huge map off ALLEGHENY COUNTY with Ambridge/Aliquippa in BEAVER COUNTY ON THE TOP CORNER read more

Terrible customer service. The representatives look like they're either stoned or hate their lives so much they wish they were. The line was long and incredibly slow, with the representatives constantly on and off their phones (worked related) Reservation got bumped...a downgrade because the type of car we reserved "was still out". Why not an upgrade? "I'm sorry, that's not what we do." Terrible. Never again. If you want my money you need to earn it honey. read more

I prepaid for a sedan for two days. When we arrived in Pittsburgh we upgraded to a BMW X5 (which btw was an older model) for what they said was $65 extra per day. So we're like great, lets do it. Well even though they quoted my time for having the vehicle two days, they charged me for three. We had the car for about 50 hours total, which was originally noted in the original prepaid agreement (when they charge me for two days). read more

We've reserved a small suv on line two months in advance to take a few boxes from Pittsburgh to Boston. Have been standing at the Budget counter here, at Pitts airport, for over 40 min. They cannot find a car for us!!! What kind of service is this? What are we going to do? Never again! read more

I came late on a Thursday night and only one person was working (Cyndy - who was amazing and deserves a raise). She was so patient and nice. My only complaint is that there should have been more than one person. By the time I left there was a all line behind me. Don't make Cyndy or anyone have to run the store alone. read more

HORRIBLE!!! Only ONE person working the desk, waited in line almost an hour to get the car. We all had reservations, they know what time people will be showing up to pick up cars, no excuse for only one person working. After finally getting my car I walked out and noticed the car had "Smoke..." written on the window, and you can imagine why. I guess it was still fine to rent it out??? I opened the door and the smell was overpowering. I walked all the way back inside (no one to help outside of course), waited AGAIN and got another car. Guess what...it reeked of smoke too!! That one I just gave up because now it was getting dark and I needed to get to my hotel. Also there was TRASH in the back of the car, so I am sure their sanitizing efforts were great if they aren't even cleaning out the trash. Not only is this place poorly managed, they are DANGEROUS during a pandemic. My daughter and I rented this piece of junk for 5 days and had headaches every time I drove it, absolutely infuriating. And if you are a smoker that is smoking in rental cars that you know are NON-SMOKING, and you are ruining a car that isn't even yours, you are trash, too. Still no excuse for Budget to rent these cars out, you need to CHARGE those people to clean the smell out of the cars! Never ever again! read more

Dangerous car, no help, no conscience. Here it was slush, sleet, rain and snow and the wiper blades did not work. Could not drive anywhere, had to pull in and pay to change the wiper blades. Called customer service and the clown I talked to said i should have brought the car back or called them so they could not reimburse me for the wiper blades. What a buffoon!! I did THEM a favor, took care of their issue, they got off cheap because any other solution would have cost them more but I did not follow his script. In the future, I will do everything in my power to avoid Budget and tell all of my friends to avoid them. The car should not have been on the road to begin with but I did not follow his script. read more

If you get to the counter and the person helping you is named Becca, I suggest turning around and running away as fast as you can drag your luggage unless you feel like arguing with a rude, inappropriate, lair. I pre-paid for a rental for someone and when he showed up to pick it up Becca refused to give it to him. According to Becca she can't accept a debit card as the "incidental" card (Alamo does and did, more on that later). I offered to give her my credit card instead, she refused. I explained to her that this "policy" was not stated anywhere when renting the car, she swears that it is. Since I knew she was lying and just didn't want to be bothered helping, I went back onto Budget's site and pretended to rent another car. There is only potential issue listed if you want to PAY for the entire rental with a debit card, then there are complications but as stated earlier, that was not our situation. Budget corporate gave me a full refund and I was able to rent another car through Alamo, significantly cheaper with my employee literally standing at the counter waiting. It worked out but I feel that it's beyond inappropriate to be treated so rudely (I was told Becca was 100x more rude in person) and I'm salty for having to spend my incredibly valuable time fighting with someone like her and then having to call corporate. Save yourself time, DON'T RENT FROM BUDGET PITTSBURGH INTERNATIONAL AIRPORT, go to Alamo...better rates, nicer staff and clearer policy. Thanks Alamo for saving the day, you're my new go to! read more

Just wanted to let everyone know that I would highly recommend NOT using Budget Car Rental. I am disgusted by the quality of the cars, the waiting, etc. But the worst part was, there was something wrong with my car, and I ended up driving it for 15 minutes. It had to be towed and they still charged me $98 and refused to give me any adjustment. They disgust me. read more