It's been a few years since my last review and since I recently came in, it's time for a new…read morereview, especially at their new location within PIT airport. Service is still great! Everyone I encountered was helpful and friendly! The selection of vehicles in the Executive Isle was amazing, more than one BMW to choose from and I snagged a fully loaded X3, which was amazing to drive and was brand new, only a thousand miles on it. Checking back in was easy too! The best part is that with PIT's new main, landside terminal, everything it walkable without taking a silly tram or train... Love this! National Car Rental is still the BEST!

Enterprise Rent-A-Car owns 3 larger brands - their namesake along with Alamo and National, and I've…read morerented from those companies during a few recent visits to Pittsburgh. My flights have arrived later at night when 1 service counter was open for all 3 brands with little or no line, and service was friendly and efficient. The staff out in the garage just pointed to a section or row of cars and told me to choose any vehicle I'd like, which was great and often came with an upgrade. Overall experiences have been positive with National and the other brands, but I did have a situation recently which I had to contact them a few times to resolve: When doing the paperwork at the counter, I specifically declined the "Fuel Service Option" where customers can bring the vehicle back without filling it up and National will take care of that for you, but for that convenience they'll charge the cost of a full tank regardless how many gallons are needed to refill it. Later as I was driving out of the garage, the guy at the gate told me he could top off the tank upon my return, explaining the closest gas station charged more than $4.50/gallon, but National only charges about $4.30/gallon, implying he could save me money. I agreed to that. When returning the car I also verified with the attendant that they'd be topping off the tank for $4 and 30'ish cents per gallon, cheaper than gas station prices and he confirmed. When the final bill was e-mailed to me it showed I'd returned the vehicle with 6 gallons less than a full tank, which was fair, but National had charged me almost $83 for a full tank of gas + a load of extra fees and taxes. That's not what their employee offered to me as I was driving off their lot, and definitely not anything I'd have agreed to. I called and spoke with a customer service rep and she agreed to a partial refund, but still charged me nearly $20 more than a 6 gallon top off would cost per the price the National employee at PIT mentioned. I reached back out to them via the contact form on their website and after some back and forth, they further adjusted the bill to reflect exactly what their staff had offered me, and what I should've been charged from the beginning. I made it clear I wasn't asking for a full refund or to receive anything for free, but I didn't expect to pay more than their employee suggested I'd be charged.

Didn't get the car I thought I was getting and instead got a super uncomfortable Nissan SUV that…read morewas filthy outside. The wait to get out of the garage was horrible. Decent price but not happy with the quality of the car or the cleanliness. And gas tank was not full!

Had an unfortunate run in with "Ellen" at the Hertz counter in Pittsburgh. Had a reservation for a…read morelarge pickup truck. Was told that they did not have any pick up trucks. Was offered a minivan for another 30 dollars a day, I declined. I told them, I would take a car then trade it in for a pickup once one came in. I was told they weren't sure when one would come in, and I might have to exchange it downtown. I was staying near the airport, so I made it clear I would be coming back in to the airport location. Magically Ellen found a truck! (With three others in the parking lot.) After a few more attempts to sell her scam insurance and prepaid tank of full. (She must really want to get a promotion.) Ellen was more of an obstacle to overcome to get a vehicle....heads up this place is awful. Good luck if you show up after they close. ****Not 24 hours****

The biggest difficulty I had was locating the car-rental counters at this airport (just next to the…read moreescalator that brings you out from the 'train' from the main concourse building). The line was fairly short and moved well. Alamo appears to share a counter with Enterprise here. The agent was helpful and efficient. You then proceed down past the baggage carousels to the last door on your left, cross the passenger-drop-off lane, and enter the main garage. All the rental car companies are here. We were met by a pair of roaming agents who checked our paperwork and directed us to the cars we could select from. We were offered 3 Chevy Cruzes (but in varying colors...). I picked grey. The car itself was fine (though I'm not a huge Chevy fan after having driven a Chevette for a few years early on). There were only 2 of us, so despite being on the small side it was roomy enough. We only made it through 3/4 of a tank in our 3 days in the area. The airport actually has one gas station on-premises (presumably for fill-ups prior to returning the car?); there didn't seem to be a lot of other gas choices within 5 miles or so of the airport. No complaints, overall.

It was super easy to rent a car from Alamo at the Pittsburgh airport. We were in our vehicle and…read moreout on the road within five minutes. When we returned the car, I commented about a residual smoke smell, and the employee was kind enough to knock $25 off our bill. I recommend this Alamo location for great customer service.

Jeff Santa must've gotten his MBA at Clelian Heights, because I can't see him being anywhere but…read morethe bottom of any class regarding the administration of business. Highly recommend National as the alternative to this insanely poorly run outfit. Luckily, Jeff blacklisted me from ever potentially using any Avis, despite the status I enjoyed and my positive experiences at every other branch, because I hurt his feelings speaking plainly in response to his poorly timed, automated status check in email as I sat with my two young kids on a curb at 3 am without vehicle. Guy's way too soft to be from Pittsburgh. He's probably from Cleveland. Like the Browns, this Avis location could use a couple years off to try to regroup before returning again to be the worst location in car rentals. Just rented from national for the draft and the process was smooth as could be. Staff was friendly and competent, like they got their degrees at accredited schools. Way smoother process.

Nice and convenient - counter in main area of baggage claim or if have preferred you can go outside…read moreand across the street to the parking garage and grab your car and exit with a QR code via app from your phone. So easy and quick - no mess no waiting love it! Took me 3 min to get in my car and be on the road!

Usually have a good experience at.Dollar at PIT, but recently, Wendell tried to charge me MORE THAN…read moreDOUBLE for a rental even looking it up using my confirmation number. He was recalcitrant and dismissive of me when I questioned the rate ($700+ for a week's rental that should have been $320), and I had to take nearly 15 mins. and look up the confirmation in email on my laptop. Then miraculously he changed his tune, but he didn't know how to correct the price and had to call a manager. I felt like I was in the middle of a Seinfeld episode. What's the point of a reservation? If you still have to go in and change all the details?

Booked through Southwest Arlines so it was just reserved and it didn't allow me to pay on the spot…read moreso when I got to the actual rental place they told me it would be 500 dollars as a deposit then it went up to 900 because I didn't use my credit card. They didn't disclose that at all and then asked me if I wanted to upgrade my car since there was going to be a winter storm . Why would I want to spend more money with you guys no thank you .

My reservation was booked online with ease. The price was fair and they had a nice selection of…read morevehicles to choose from. Pick up and drop off went smoothly. The staff was friendly and organized. I would definitely rent from this location again.

First and last time renting with Budget!!! Just flew into Pittsburgh, had a reservation for 10…read moredays, we were supposed to pick up the car at 11pm but all flights in are delayed. We called the Budget rental car agency right at the airport before boarding the plane and said our flight was delayed, they told us no worries they don't leave until the last customers flight arrives. They did ask for our flight information when we made arrangements to rent this car. We were there at midnight and found no one around. No answer at any of their offices...just a "we are closed message". Others people started showing up with the same story...called and were told someone would be there. There are people here with small kids wandering around trying to figure where the Budget representative is. One customer was sent the information to get his car...he scanned the barcode to open the gate and leave and it would t open. After all that he has to u er to his hotel. This is the worst rental car experience ever! There are no other cars available no but enterprise was able to help many of the customers, Budget lost a lot of money tonight.

Absolutely abysmal experience. The representative, Christina, was the most condescending person I…read morehave had the displeasure of encountering. Attempted to rent through them for personal use, I can now say they wont get my business personally or on the company card due to Christina.

This location does not exist. They will allow you to book a car but we were told this location has…read morebeen closed two years.

This wasn't a horrid experience, but I have experienced better. I booked this online ahead of time…read moreand chose Thrifty because they have Toyota and Toyota usually has more head room. They prompted me to purchase additional insurance to cover loss-of-use and since it was for only 1 day, I opted to get it. Day of rental: picked up baggage at carousel, proceeded to Thrifty. Thrifty was closed but directed me to Dollar. Stood in line at Dollar and due to lack of more than 1 agent, I waited for 30 minutes. The agent tried to sell me on insurance for loss-of-use, but I told him I had already purchased it. He then told me it was a bad idea because now I'd be dealing with a THIRD PARTY to settle disputes. I should wait and buy it at the airport. I asked why it would be on the website as a recommendation if he was saying the product they recommend is bad. He backed off. I got my Toyota and everything was fine. Return was quick and was exactly what was quoted. HOWEVER ... The additional loss-of-use insurance has two charges on my card. Does Thrifty correct this, or did I get the better advice from Dollar Rental to avoid the dreaded THIRD PARTY.

THRIFTY makes it IMPOSSIBLE to call and work through any issues after you drive away. In my case,…read morethe PGH airport rented me a defective car I had to return 3 hours after driving it. But worse--- trying to call and report/resolve the issue was the NIGHTMARE. From AI voice loophole options that hang up on you, to sending you to an overseas worker you can hardly understand with limited understanding, and limited ways of helping beyond "I'll update the system." Avoid THRIFTY simply for the companies absolute nightmare checked out/ farmed out -- customer service if there's an issue.

Rented a Hyundai Tucson from this Alamo location. The rental process was friendly, fast and…read moreefficient. It was easy to locate the vehicle and I was impressed with the equipment on the vehicle. It had CarPlay so using MapQuest on my phone was really... plug and play. The vehicle was equipped with blind-spot and lane-departure alerts.

Went to rent a luxury automobile, but when the person saw how much trouble I had getting in and…read moreout, they upgraded me for no extra cost to a premium luxury. So for that reason, definitely five stars. The vehicle was very nice and when it was trying to return the vehicle that was about as easy as can be.