The employees were pleasant and personable. The car had a few scratches but was clean and really…read morenice. Everything went smooth and quick. Thank you guys!!!

We had paid extra for a SUV anticipating bad weather. We were given a Chevy Malibu and told it was…read morean upgrade. The service at the front desk was downright mean about it. I can see why this company is going out of business. If I cared more I would sue you for bait and switch, straight up lie about what we paid for. I hope your doors shut permanently. We weren't the only ones experiencing this as there was a family with children who they did the same to. They had rented a 7 seat suv and were given a small Hyundai sedan and told it's the same category. And if they wanted a 4Runner it was going to be 30 dollars extra for something they had already paid for. Felt horrible for them but had just spent 5 hours in a flight and needed to get to our own destination. Do no rent from them.

These folks are great. I had to rent a vehicle while my car was being repaired, they were so…read morehelpful and the prices are cheaper than other car rental agencies. I had to rent a vehicle for two weeks, and they were able to accomodate me without a problem. I will definitely use them again if I should ever need a rental vehicle. Thanks!

UPDATE: One Bad…read moreApple doesn't completely spoil the barrel, however, it almost does. I have rented from We Rent Cars and Trucks on multiple occasions because they have well-maintained vehicles at highly competitive prices. On multiple occasions I have encountered a man who works there who simply doesn't understand customer service and basic professional conduct. He has been extremely unfriendly and very unhelpful to me, and I have observed other customers experiencing similar interactions with him. When I was there the last time, I explained to him that I would like to change the card on which the charges were placed and he responded in a very negative and angry way. He said to me at 7:53 a.m., "Well you're going to have to wait until 8am when Lisa gets here." I replied to him by saying that there was no need for rudeness and poor treatment of a customer who simply wants to pay a different way, and that waiting 7 minutes would be no problem at all. My comment was met with anger and a great deal of eye-rolling. This business may rent cars and trucks but they must also provide customer service in the process of doing so. Except for Lisa, who is very friendly unprofessional, most the other employees with whom I have interacted here have been less than accommodating and conduct themselves seemingly without any manners, most of all the Male employee references earlier. I wish I could understand what goes through the mind of a rude employee in 2020 when anyone can post reviews about their experiences, thus mirroring the truth and asserting accountability into the equation. I will figure out the name of this employee and post an update soon. Ironically, one of the male employees helped me retrieve my box cutter which I had dropped in a crevice of the cargo van I had rented. He tried with several tools, but in the end the 12" vice grip pliers I provided did the trick. Strange how one or two of employees will go the extra mile for you here, and the rest of them seem to be total grouches, one much more so than the rest. FROM 2 YEARS AGO: My experience involved an interaction on the phone. The rep said that no amount of money was sufficient for renting a car without a credit card. Debit cards are not accepted regardless of how much balance you have in your account. The rep even refused to consider a cash payment in excess of the total value of the car for a 48 hour rental. He wouldn't rent a $7K vehicle for $10K in cash or debit card hold. This defies logic. There is no reason to refuse an offer like this unless you just don't understand basic business. Additionally, the rep was far from courteous on the phone.

They authorize payments without approval and tack on a million fees when you return the vehicle…read more Unprofessional staff that cannot return a call and you wait on hold for 25 minutes. Choose another car rental.

Very friendly and helpful staff. This is by far the best Enterprise location I've usedread more

Guy was absolutely amazing to work with! Super friendly and very nice clean vehicle…read more I've rented from just about every company I can imagine and he was definitely the easiest and least expensive. He ives that personal touch to things that you don't really get from other companies. I was in town and originally rented from him for one week but ended up extended it to all three weeks I was in because of the price and how simple he made it. Will definitely use the service again!

Awesome customer service! I had to swap rental vehicles a couple of times and they were super easy…read moreto work with, even drove to my house to swap them out. Would definitely recommend this location to anyone looking for a rental!

This wasn't the service experience I expected!…read more My husband picked up a rental car three months ago while one of our vehicles was being repaired at a nearby autobody shop, where the insurance company was expected to pay for the car rental. Three months later I received a threatening call from this location demanding payment of an outstanding balance by the close of business day that day! Keep in mind, we never knew there was a balance due, being that we rented the car THREE months ago and received NO form of communication from this location during the three month timeframe. Not the best way to handle a customer, EVER! I give them a one (1) star rating because clearly there is a lack of customer service training at this Enterprise location. VERY DISAPPOINTED IN THIS EXPERIENCE!

I've been a loyal Hertz Gold member, but this has been the worst rental experience of my life. My…read moreinvoices showed weekly charges around $500-$600, but Hertz consistently withdrew $700-$1,400+ from my bank account -- sometimes double the invoice amount. When I asked for clarification, they gave me excuses about 'Tesla Rebill' without providing any clear breakdown or explanation. All charges were deducted under Hertz's name, yet they tried to shift the blame onto Tesla instead of taking responsibility. This is unacceptable and feels like deliberate overcharging. I've already provided my invoices and bank statements multiple times, but Hertz refuses to reconcile the difference or refund the excess. Uber drivers and customers should be warned: check your bank statements carefully. Hertz is not transparent, and their customer service hides behind wordplay instead of fixing real issues. I will be disputing the charges with my bank and escalating legally if necessary.

Do not go here! My husband went in for his reservations and then texted me 10 minutes later saying…read more"they are so unorganized here". I went in to find out what was up and there was no one at the counter. He explained that he called several times in the morning to the attendant and he said "we dont really answer the phones, that's what happens when only 3 people work here." HOW UNPROFESSIONAL! After many times of saying their system wasn't working, another guy comes over and says "this usually does the trick(WHILE KICKING THE MACHINE OVER & OVER). I told him we are cancelling the reservation and walked out. He followed us and said "we have a car if you still need it." I replied "no thank you, we will head over to enterprise." Terrible customer service skills, pathetic establishment, lowest of all professionalism.

Enterprise Rent-A-Car is the largest vehicle-rental business in the United States. This particular…read morelocation is in Ross Township. My husband and I needed to rent a vehicle because our vehicle needed repairs. This Enterprise Rent-A-Car was a fairly short Uber/Lyft drive away for us. The hours could have been better but worked for us: 8 AM to 6 PM on Monday through Friday, 9 AM to noon on Saturday, and closed on Sunday. On the website, my husband made a reservation for a mid-sized SUV for three days over the weekend. The total cost was roughly $250. The vehicle was ready for pickup on time. It was a Nissan Rogue, and it was clean and in good condition. After we used the vehicle, my husband chose to refill the gasoline in the vehicle himself rather than pay the business to do so. After my husband dropped off the vehicle, Enterprise Rent-A-Car did not send him a receipt, although he requested one multiple times online and over the phone. He wanted proof that he had dropped off the vehicle with no damages, so he drove back to pick up a paper receipt.

My wife and I needed to rent a car while our car was being fixed at Caliber collision…read more The auto body place recommended Enterprise as they had deal with them and made it easier for drop off . The car itself was fine and we had no issues at all with it. The staff at Enterprise where very nice and professional and helpful as well. We had no issues at all for the entire time we had the car and no problems dropping off. everything was quick and easy. If you need a rental car I do recommend Enterprise. I would use them again in the future.

they put me on the road with expired vehicle inspection and require me to pay ticket. Their staff…read morewere aware of this but then have you take it up with the "back office" which is just a voice memo telling you Hertz does not pay for expired vehicle registration.

I called Hertz for rental information. I called th Baum Blvd location in Pittsburgh. The rep…read moreanswered with "Hey, what's up? " I asked about information and he said to go to the web site in a kurt manner. When I pointed out his customer relations needed worked on he hung up on me. Very ignorant and a poor experience with Hertz. Paul O

Happy to post the first review, I've rented supercars from many companies and they are the BEST…read more The 488 was beautiful, price was reasonable, and I had the time of my life. I just wish I lived in Pittsburgh, I'd do this all the time. Caden was great getting the insurance and scheduling locked down. Car was very clean. I was worried it wouldn't sound good, but it had Ferrari's sport exhaust which did the job! (I've rented a McLaren MP4-12C and 720s Spyder which both were turbocharged and fell FLAT in the sound category). Out of the 12 exotic/supercars I've rented in the past, this is my absolute favorite. I also appreciated the option to just buy additional miles at a discount in advance. The standard 100 is fair but getting additional miles in advance makes the experience better. I can't WAIT to return this spring for some more fun! I've rented exotic/super cars from many other companies in the past and LW Exotics are the BEST.

As soon as I walked in the service was fantastic, couldn't be happier.read more

TOTAL SCAM!!! Rented…read morea car in Buffalo to return to Pittsburgh the next day. Returned at Airport with full tank. Attendant said it was fine and he'd email our receipt in 15 minutes. My radar was up that he didn't offer a written receipt but we were in a hurry and figured it'd be ok. Got the receipt 30 minutes later and a $50.00 fee for "windshield repair" was added. Called the Dollar 800 number and he "reviewed" it and said there was NO damage. We'll, why were we scammed $50 then??? He said we'll be getting a refund within 5-7 days but based on prior reviews I'm not counting on it yet. Looks like they're hoping people won't notice the up charges and are randomly charging fees that are not legitimate. Definitely will dispute this with my CC company and I am considering contacting local police to report fraud. STAY AWAY from these scammers! ***********

Beware of renting here. They offered me another vehicle with no explanation of additional charges…read more Even when I asked on the paperwork about the charge, they said it's he leftover balance from the down payment I paid through orbitz. They also fail to explain the plate pass item and on the car. I am from out of state and unaware of what plate pass is. I never had it explained or an option to opt out. I went to a toll and it said open me for tolls, little did I know a nice little $129 fee would show up. Absolutely worst car rental location I've been through.