Gotta shout out to this stellar business. They are among the top auto mechanics I have ever had the…read morepleasure to deal with. They are beyond capable and very honorable. I moved from ny to pa, where I loved my mechanic. I searched for one here and found Sutter to my EXTREME pleasure. Brian, who is the manager and his second, Ben are amazing and will go out of their way to accommodate your every need and on top of that, they are stellar human beings. Even their office person, Jen is the sweetest person. I live in a community here and have recommended Sutter to many and NONE have been disappointed. If you are in the area around Gibsonia, use them. YOU WILL NOT BE DISAPPOINTED!

Based on my terrific experience I would recommend them highly…read more On my car body repair work, they had the lowest estimate, their body work was super and they completed the job in only three days. In addition, Bryan Good the General Manager was highly professional and a joy to deal with. Anthony Galise

I can't say enough about how nice, honest, and skilled Rick is. I had a unique brake incident on a…read morerainy Saturday evening and Rick face timed with me so I could show him the problem, then on Sunday morning he picked up parts I had ordered at a nearby parts store, brought them to the parking lot I broke down in and proceeded to spend the next few hours patiently completing a rear brake job that even though he didn't have the exact specialty tool my VW required, he persevered and did just a great job! If you need roadside help and he's available, don't bother calling anyone else.

Got locked out of my car. Called roadside and was told 1 1/2 hrs until someone arrived. The…read moresavior to my day showed up within a half hour and quickly unlocked the car. Super nice...super helpful. Even made sure the car started up before he left. Would recommend this company in a heartbeat.

Local guy who knows his stuff and won't steer you wrong on what your car needs…read more In short, the kind of business everyone always claims they want to support

Don't waste your time or money! These jokers wasted an hour and a half, and charged me forty odd…read moredollars just to look at my car. The quote they put together was even more of a farce. $3000 for tires and a control arm. The best part, they couldn't even find tires that matched my existing Michelins and I'm running 17s." They also wanted $800 for a hose, what a joke! Well even the stealership gives you better service than this and they at least have courtesy vehicles and nice coffee. Stay far, far away from this pack of thieves! Also, and this is very important, they adjusted my seat and steering wheel while in possession of my car. That's like groping a man's wife.... Can I have my money and dignity back?

This dealership installed a faulty oil filter on my car that failed while driving, nearly killed…read moreme, and cost me an engine in $65,000 Shelby. How did they make it right? They lied on paperwork and covered up the oil filter, I had to fight with Ford corporate for 2 months, and thwir service manager Art Harding had to feed me a guilt trip aboit his broken family, a kid being raped, and something about a pedophile ring, because that seems lile an appropriate conversation. While cleaning the oil from my car, which took 3 weeks and me holding their hand by the way, they removed my bumper. They then reinstalled it incorrectly, failed to connect my turn signals, and when I told their VP Tom Cochran another dealer was fixing my engine, but if he didn't fix the bumper I would take him to court he told me "bring it on." Literally, the biggest pieces of garbage to ever work at a car dealership.

I had a positive experience leasing a vehicle from Ron Lewis, and even had it in for service and…read morerepairs a few times, but when the time came to purchase it at the end of the lease, everything changed. It started months before the lease ended, I tried to get some information from them about my options, but could not get anyone to call me back or answer questions. When the deadline came, I called and asked what I needed to do. Dave, the finance manager said "just come in anytime". So I drove 45 min out to the dealer after work one day, but he could not get the computer to work. This appeared to be a problem with the Ford Website, so I was understanding and agreed to come back another day. Dave said to come back before 5 in case there was another computer problem they could call Ford Support. Nothing else was mentioned, and the same "stop by any time" offer was made. A few days later, I leave work early and drive another 45 minutes out. I call when I am 10 minutes out to make sure that Dave is available. Dave tells me that I should have made an appointment, I need some kind of inspection, and that they can't help me today. I would have to call and make an appointment and drive back again. The inspection is required by PA, but this was never mentioned in any of our conversations before. Additionally, the service department was already closed the previous evening and Dave never mentioned that an inspection would be a problem. With 90 minutes before the service department closed, I asked if they could squeeze me in considering that I drove out there twice. No way. I talked to the general manager, and was given the same attitude. Nothing he could do except make me another appointment. Worst of all, no apologies for my wasted time and money. No apologies for them dropping the ball and lying to me and giving me misinformation. I was traveling for a few weeks, so I asked for Saturday Appointment 3 weeks away. The GM promised he would take care of it. Weeks passed, and the GM never called or e-mailed to confirm an appointment. I had to call the dealers service department, and make my own appointment. I asked, and they confirmed that I was not in the system and no appointment was made for me. The GM promised to do one minor thing, and couldn't even do that. This time, I double-checked my appointment and the availability of someone to assist me and drive back out for a third time. I was half-expecting some sincere apologies, or a personal apology from the GM, but nothing was said. I met with a salesperson, the car was taken to service, and this time Dave got the computer to work. All business, no apologies or offers to help offset my lost time or money. OK, at least I got the car bought. Afterwards, I am standing in the lobby waiting for my car. And waiting. And waiting. I eventually had to steal a chair from someone's desk just to sit down! You'd think that after all of that, they would at least hurry my car through. It took a full two hours to do a end of lease inspection! And I get to sit there listening to the salespeople using all the classic sleazy sales tricks to get an older gentleman into a car he can't afford. Really showed me what kind of dealership they have become. In the end, no one ever apologized or made any offer to compensate me for my time, money or effort. Here's your keys, goodbye. Worst of all, taking the car for state inspection at another Ford Dealership showed that some of the repairs that Ron Lewis claimed to have made in the past were just band-aids. The proper parts were never replaced. Now I have to fight that with my insurance company. If you deal with Ron Lewis Ford, expect high-pressure sales tactics and really poor customer service and horrible attention to detail.

I started saving Celebrating 10 year cards that came in the mail. I called Chris and made an offer…read morewhich was exceped . My service was good and I got in and out in good time... DON'T WORRY ILL BE BACK Larry Wilson

Cox Automotive is a great garage that I can trust. After being taken advantage of at another…read moregarage (to the tune of $500 in unnecessary repairs), I started taking my car to Cox. They do great work and are very trustworthy and honest both in their pricing and in the work that is necessary for each job. I go to them for oil changes, brakes, inspections, and for parts installation; however they also do a lot of custom work and restorations.

Purchased a 2018 Kia Optima demo which was on the showroom floor. Have never bought a dealer demo…read morebefore but thought the price was right, it looked fine and assumed who used it took care of it. A week or 2 later when I had time to detail it myself upon close inspection I found various light scratches. Also the leather interior were dirty with something. But what really annoyed me was finding loads of dog hair down in the rear seat. And when I was waxing it found that the dog loving salesperson who put the 3000 miles on it even felt the need to stick a dog decal, of which you could still see the outline, on the rear of the car.

Scheduled an appointment for tires, brakes, oil change, inspection and parking brake adjustment…read more Appointment was for 8:30am on a Friday but I dropped off the vehicle on Thursday night and did not pick it up until Saturday morning. Spoke with service center a few days before appointment to make sure tires were available and confirm drop off and pick up times. Service department left a message at 5:07pm Friday with no information. Could not get in touch with them until Saturday morning at 8:30. Notified my car was not only not done, but that it had never been started! They wanted to keep it through Monday because they got "behind" and did not have time to start work on my car. I had arranged someone to give me a ride to drop off and pick up my car, arranged to borrow a car on Friday, had an appointment and left the car for a day and a half and they did not even start working on it! I have been loyal to Baierl since buying my Sorento there in 2013 but I will never consider having service done there again or every buying another vehicle from any of their dealerships.

I am very disappointed on the fee that was quoted and the price they charged. they stated it is…read more$95 an hour (also minimum fee). we got our car stuck over the curb in the driveway and it took the driver less than an hour to get it back over the curb (with the use of my jack as well). The bill was $325.00. we called to ask why it was so high, they stated that it was more difficult than expected. NOT sure how difficulty has any to do with $95 an hour price quoted. also the dispatcher hung up on us after stating he had other calls to get without resolving the fee charge. CUSTOMER SERVICE and hidden fees is a reason I would NEVER recommend then to anyone and also advise everyone to call anyone but OAKS

insane prices try to act like you dont know what your talking about an so they think they car…read morecharge outrageous an on top of that it was a quick fix that didnt work, i had my car inspected after paying 3000 an the 3rd time i drove my car, my brakes which they worked on went on me again. very rude an ignorant not a people person, i hope no one goes through what we went through.