They should really Get the planes ready before passengers get into the plane. Make sure a/c units are ready to go instead of us waiting in a hot plane. Already delayed twice from Mexico to Dallas and another delay in Arizona. Made us weight 3 hours and 2 hour in a hot plane! plane to tell us it's not ready. It's a 45 min flight cmon now. Never again American Airlines. read more

American Airlines, not only have I had to pay 300 additional dollars for my ESA to travel when I was in Nashville traveling to Phoenix. They allowed me to have a checked bag for free. I get here to the Phoenix airport and then they tell me only the active duty, but their website says they allow veterans also free checked bags what happened to American Airlines treating veterans with respect for serving their country they have no wiggle room whatsoever when a veteran is on a fixed income, they can't afford all these fees. I'm at the airport now and I'm so stressed. I had to walk out. I don't even know if anybody will read this. I really don't even know if anybody will care. I will probably never use American Airlines again. read more

Has to be the worst airline running. Delayed into PHX with no rationale and no apologies. This airline rots. 2 flights in a row with missing crew and subsequent delays. Reading reviews on other sites would suggest this is a deliberate and frequent AA behavior to dupe customers to purchase tickets with AA for flights that actually do not fly on schedule. I've filed a complaint about AA with the FAA and BBB on this basis. Here is the FAA complaint link. https://www.transportation.gov/airconsumer/file-consumer-complaint The only saving grace was the AA cart driver who worked to get us to connecting gate - the furthest possible in the concourse. read more

American airlines travel portal refuses to honor the 1000 mile 1st booking bonus. Book elsewhere. Customer service terrible as well. read more

American Airlines - Airlines Near Me - Phoenix, Arizona

Well the plane from Phx to Chicago got delayed right before take off. No big deal happens all the time. However this time it was due to one of the air conditioning units was broken. Now it's over 90 degrees outside and no air. So they decided since one is working they could fly. That's cool but then they gave the bad news. They have to mechanically lockout the unit now working which is at least 40 minutes. I know it's a pain to have us all deboard then rebound us but remember the front door is open and it's hot out. The crew is trying their best but some stupid individual in an air conditioned office is making a very stupid non customer related decision to save money. When people start passing out then maybe it will become an issue to this stupid person in the air conditioned office. I will still fly American but sometimes the Phoenix station makes really stupid decisions read more

My flight was delayed for some issues that should have been fixed I went to RDU from PHX and the lady was just so annoying and NOT helpful at all!!! Love American airlines though but this is just absurd read more

What's funny about the 1st class stewardess saying oh their coach they can wait!! As we board and she is getting drink orders for 1st class. Very unprofessional flight 1953 Phoenix to Sacramento read more

I've been flyingAA for a few years now however, they never fail me with the flight either being delayed or cancelled, OR not getting our luggage to our final destination. On our way to NYC we arrived to the airport @ 2 pm to board at 4:15 pm, instead we were stuck with one delay after another ended up waiting till after 10 pm to board a flight an Agent put us on so we can make it to NY as planned. For our return, we had a flight into Phoenix, AZ w/a connecting flight to ONT, but again we were delayed, delayed and of course, AA blamed the weather...it had snowed earlier in the day and it stopped @ 1:00 pm, so WHY the delay??? AA is notorious for their delays or cancelled flights...ridiculous! AA blamed the weather however, there were direct flights going into LAX soooo WHY was our flight delayed for soooo long that we missed our connection? RIDICULOUS! Needless to say we made it to Phoenix sooo late that they had us spend the night at the airport and we were told they could not put us in a hotel room bcuz the delay was due to the weather, which isn't true. I'm truly disgusted by the way our trip was handled and the last drop was having us spend the night at the airport...they haven't heard the last of me yet! read more

Great airline to fly. Know the rules and follow the rules and you will be a happy traveler. The employees do an excellent job. read more

American Airlines - Flight to CLT - Airlines Near Me - Phoenix, Arizona

Wow more delays with American Airlines ... big surprise! Sitting in Phoenix waiting for AA 6325. "No crew." I guess when they booked the flight, someone forgot to make sure they had a driver!? Substandard airline. read more

American Airlines, please sell to someone bigger and better. American Airlines you just keep getting worse. I am at your hub and all your international flights are delayed. I just boarded the plane to be told we are going to be delayed for an hour on the Runway field. In Arizona! Hot!! It would be laughable but you're charging me every step of the way. You changed my connection flight so I would make it. Thank you, but didn't give me a seat assignment so I had to purchase a seat again!! Double dipping American Airlines you shady thieving Airline. Now none of these delays have been due to Weather. At least change your name . American Airlines gives all the Americas a bad name. Boo booo This is the 4th American flight I have been on in a row that has delayed or cancelled the trip. They had to buy Us United Airlines tickets the last time( 1.5 months Ago) all these incidents have been in a 6month period. I can't imagine how many others have been jacked by American Airlines like my coworkers and myself. Fly Delta it's worth the expense.if you live in the mountain west Alaska is Good as well. read more

I departed from here to head back to Atlanta for a month. From the Counter Agents (while declaring certain items) to the Gate Agent & Flight Crew, it was a positive experience overall. A special acknowledgment to Ms. Andrea who escorted me to TSA Screening, with her refreshing customer service. Although airborne, Flight Crew # 462 on 9/24 serviced well...a step up from my last couple of flights with AA. AA is located at Terminal 4. read more

So far not digging the AA experience at PHX International. The majority of the seats at gate A5 are super dirty, the gate agents were busy talking about how badly they were being treated regarding the number of departures - I remember not long ago you were complaining because no one was traveling - the agents at the entry point on the first floor were rude. I know you're in a stressful industry and you deal with all types, but not everyone is the person you just dealt with. Added note - please turn up the speakers at gate A5 or ask the gate attendant to speak up. Worse than trying to hear Charlie Brown's teacher read more

American Airlines - Seats at A5 - Airlines Near Me - Phoenix, Arizona

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Everytime we fly American airline three times in less than 8 months - delay delay delay and the customer service is not good ... I'm very dissatisfied with this company read more

I paid over $160 to upgrade to first class I asked if I could be bumped to an earlier flight because bad weather was coming (over 100 flights were cancelled that day) they couldn't give me first class but offered me a refund When I went online to claim it as instructed the refund was $8!!!!!!!! read more

Terrible customer service, awful layovers. Missed my primary destination by 12 hours. As long as it's possible I will not fly American Airlines again. read more

We booked first class seats from PHX to DEN. Both flights they changed our plane type so the seats we picked were not what we got. The trip to DEN we were separated but a nice single traveler changed places so we could be together. What's the point in picking out seats if you're going to do this? Also the planes were downsized to 'little' planes, 3 seats in a row total. Again, not what we paid for. The flight attendants both flights had NO business working with people & both gave off the vibe that they seriously would rather have been anywhere but at their jobs. Flight back we were even given plastic cups vs the glass which isn't a big deal but they were already skimping on everything else. So disappointed in American Airlines ~ they used to be our go to but not after this! read more

American Airlines - This was our flight attendants 'work' 70% of our flight unless she had time to go in the galley, close the curtain and do more of the same. - Airlines Near Me - Phoenix, Arizona

American Airlines is one of my favorite airlines. They have reasonable prices with good service.

Flew AA from CVG to PHX Thursday, June 5. Absolutely wonderful crew! Everyone from AA was warm, kind, helpful & thoughtful. I wish all my flights were like this! read more

Can't believe I'm on a red-eye from Phoenix to Charlotte NC and there are no blankets or pillows on a 4 hr flight! It's time to sleep and I paid for a first class and no warmth or comfort! Airlines are really getting cheap! Glad I don't have to fly much. Will not fly red-eye with American again. Flight attendant just gave me a big water bottle full of hot water. Super happy to be warm! Turned this review around from one to four read more

I'm sorry but I don't wish this airline on my worst enemy. Every-time I fly American there is some sort of problem. If you book a flight expect 6 hour delays every time. There hasn't been one time that there hasn't been, they are cheap for a reason I'd would recommend frontier over American and that says enough if I could give no stars I would. read more

Great airport with good food options. Easy to navigate from gates to gates! FIVE STARS all the way! read more

American Airlines - Airlines Near Me - Phoenix, Arizona

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I have nothing good to say about this airline. The price that you get is only low so they can price gouge every single thing. I did not book this flight but have it to get home. We got off of a flight and had an 3 hour layover. The flight right after ours was the flight that we needed to get home. I politely asked if there were any seats left could we go on this one instead of waiting. The lady was rude and said Yes we have seats but you need to do it through the app. I asked how do I do it through the app and she said through the app. She then said the app won't let you do it since it's within the 45 minute window. They were so unhelpful. Lesson learned we will continue to fly Delta only! American Airlines Do BETTER!!!!!! read more

We were at the terminal two hours before departure and an hour before boarding they announced our flight was delayed 5 hours. We were given a voucher for a hotel and it took us 1.5 hours to shuttle there and check in. We had first class tickets and received nothing but a $12 food voucher which the airport vendor would not accept. read more

Company is trash do not recommend, not comfy at all sitting in the bad chair for a very long time, then got stuck on the tarmac. Would tell us no information even when people starting complaining and getting mad. read more

American Airlines is my preferred airline.... Almost always provide great, professional service and on time (mostly early) flights. The PHX crew is no exception! read more

Rebuild the planes? Tiniest seats, no tv screens, I'm guessing American Airlines is the next Jet Blue? Staff not nearly as attentive as Delta...I'm 5'6 & 140lbs...this seat is tight for me... no idea how anyone else bigger can sit comfortably. It's been 27years flying American Airlines, after being injured when the plane hit turbulence & I was thrown into the laps oh people. AA said it never happened... when I filed a complaint. I will drive bf flying this tiny can. read more

I used to love American but the last 3 flights have been delayed or cancelled. I was flying from Chicago to Phoenix and received a text it was delayed 10 minutes later it was on time. 3 hours before flight it was cancelled due to weather. Funny, I was sitting outside and flights were taking off huh. After being on hold for two hours I spoke with a supervisor and it was cancelled due to staffing. I wrote a letter and was offered an apology. I missed work . It's laughable on how they treat their customers read more

I had a layover here with American. I can only speak to the employees at this terminal. The gate attendant was worn a bit thin, but had a rapport with the customers that was amazing and was able to diffuse some spats that were starting. I have no idea what her name was, but whoever was working the gate on February 25, 2021 for the flight from Phoenix, AZ to Portland, OR should be promoted. Anywho. The layover went smoothly. The disembarking from one flight and boarding of the other went well. This is a great example of how things should flow. Well and with communication. This terminal is something else and needs a lot of work, but that is on the airport, not the airline. read more

American Airlines - Airlines Near Me - Phoenix, Arizona

Travelled in AA for the first time ever for our trip from phoenix to Hawaii. They are on terminal 4 of phoenix which is old one and hence not very appealing airport as such. Service was bad for the checkin and baggage. I was supposed to get free checked bag since i have their citi mastercard but for some reason system gave me free but not for my companion wife. This is not as per terms of the credit card membership. Attendee had to call manager too but he couldn't fix it even after acknowledging that bags should have been free. Instead he asked me to pay for now and contact credit card company. Manager should atleast have some access to override mistakes in system or probably manager didn't tried it properly. Even their flights didn't had seat screen for 6+ hour of long journey. Would not prefer this airline in future for sure. I guess we are addicted to delta now. read more

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None given, but like the army wait wait wait now hurry up. I am beyond disappointed with the way they handled this. I am signed up to receive text message updates and they were all misleading and then when I thought I had another hour to kill, started walking around and I was not even in the same terminal they announce final boarding. Now I hear from the flight crew that they are waiting for a passenger? And the batteries for the on board PA system is dead. This is no way to run an airline. Zero stars. read more

I am very unimpressed with American Airlines. My daughter in law was stranded for hours due to a delayed American Airlines flight and then missing her connecting flight due to the delay. She asked American Airlines for help, and they told her that she still had time to make the connecting flight, so they did not rebook her. However, she only had about 30 minutes from the time she landed till the time the connecting flight took off. She is a young girl who is inexperienced with flying and was alone in Dallas-Fort Worth airport by herself at midnight as a result of missing the flight due to the delayed, initial flight . We had to book a hotel reservation for her and American Airlines did not offer to pay for it. Her luggage was sent ahead of her, and when I went to the Phoenix airport baggage department, the young lady behind the desk was rude, callous, and very disinterested in our situation. She told me she could not give me any information about my daughter-in-law's luggage. That's fine, I completely understand, it was her attitude that bothered me. Very uncaring and discourteous and disrespectful. Hey things do happen. I understand that . it's just that the true character of a company is what they do to make things right. American Airlines has done nothing to rectify what their delayed light caused. A lot of unnecessary expense, not to mention a lack of support for their customers. My daughter-in-law was in tears at the airport and did not know what to do. I will never ever fly American Airlines again. Hopefully they will get better customer service representatives and will learn makes things right with their customers when things go wrong. This is not the airlines of old, which would put people up in hotels if they caused travel issues. read more

I'm not sure what the beef is against this airline because our flights have been awesome. The terminals are busy but hold that against Sky Harbor and not the airlines. The boarding process went smoothly, and all of the flight crew were smiling, polite and helpful. The plane was clean and the cost wasn't bad. Sure it wasn't Southwest low, but we were flying to Hawaii, not Tucson. The only complaint is they now charge for in flight meals, which are pretty basic. I get the need to increase profits, but at the cost of the tickets it does seem a bit like excessive to charge ten bucks for a salad on a six hour flight. Aside from that small nitpick, I would definitely fly them again. read more

Another sh***y flight directed by American Airlines, shocker! To start, I leave from XNA to Tucson, with a connection at sky harbor PHX. Of course as usual, I get a free carryon, but alas, the plane doesn't have room for this carryon. Despite advertising a free CARRY ON, not a free checked bag, a free CARRY ON. Why offer us the opportunity to bring a carry on when you never have room? Don't they know how much space they have? Don't they know how many passengers per flight? Clearly not. Same old thing every time i fly AA. So of course, I forced to check my bag (which given the unreliability of this company, I really don't feel comfortable trusting them or their employees with my luggage). But, "free of charge" of course! What a kind gesture. So anyways I make it to my connection in sky harbor and again, shocker, the flights delayed. Was meant to board at 4:20 and now I'm writing this at 6:40, still no ETA. The "employees" at this gate let us know after waiting for 2 hours, that the plane is missing a whole part (not concerning at all right?!) so we have to wait for them to order it, deliver, and then install which they are allegedly installing it as I write this, but again, who knows with them. The updates are sparse at best. About 20 minutes ago they announce they have another flight to Tucson that departs at 6:50 and if we want a spot to get in line. So I do just that. After standing in this for 15 minutes i get up there, try to get rebooked on this new flight, and the employees inform me that if u have a checked bag, u cannot get rebooked. So basically, AA offered me a free carryon (carryon means ON THE PLANE btw), then forced me to check it, then after waiting hours for this broken plane, I'm not allowed to rebook because I have a checked bag. That they forced me to check. After lying that I get a free CARRYON. Make it make sense. Do better. Still no updates on ETA, an absolute mess of an airline. read more

American Airlines stole my money. During Covid they gave me a "flight credit" instead of giving me my money back. Now the "flight credit" has expired and they never notified me. I paid for service and they "expired" my credit even though they canceled the flight. I have reached out many times for assistance and get the same reply... they don't care. Do not fly American- the worst. read more

I was heading to Quito, Ecuador from Southern California and had an unfortunate 8hr layover that ended up turning to almost 24hrs in Phoenix. I was notified that my flight to Miami will be delayed which means i will miss my connecting flight to Ecuador The first lady i talked to on 6/16 around 6pm said my only option was to fly out the next day since all the other flights were booked, and that she'll "look out for me". I followed her advice and stayed overnight even though i was not offered any accomodation whatsover. Next day comes flight at 10pm was suddenly cancelled due to "weather issues" even though there is another flight, same destination and only 2hr difference that is still on schedule which didn't make sense to me. I came to the American Airlines customer service to figure out my other options. The lady working at the time could care less about my problem. She kept on talking to her co-workers rather than help me out. It seems like she was just pretending searching for things. She said my only option was to fly to Dallas then to Jacksonville then to Miami (all in all wasting my PTO flying to different cities I can care less about). I noticed that other customers of a certain skin color were treated better than I was so I decided to take matters into my own hands and searched for the next available flight on my own. I then showed it to her and suddenly she was able to print out my tickets which led me to believe she barely made any effort in helping me out. read more

American Airlines employees seem to hate their job. They go out of their way to be unhelpful. My plane from Phoenix to San Diego was delayed 6 hours. I went to the customer service desk to get a food coupon--something that is my right with the federal government airlines bill of rights. First, the service desk denied this was a right. I showed them the place on the dot-gov sight where it is spelled out. Then she said they couldn't give them out until 4 hours had passed from when the plane was delayed. In other words they couldn't give out the coupon at 11:00am for lunch. I had to wait until 3pm-- even though she admitted the plane would be delayed over 4 hours. I asked, why. The monitor showed that the plane would be delayed over six hours. She said that it was the airlines policy. I asked if it was also the airline's policy to deny the customer the coupon to begin with, as she had. She said "Have a good day! Next customer." I find it perverse that the coupon could be a goodwill gesture to sooth the traveler who is delayed in an airport due to maintenance problems with their plane. Instead it becomes a document miserly dispersed to further frustrate and anger the customer. Nice job, American. read more

American Airlines... more like Mexican Airlines Chale Vato! Bing Bong... this is your capitan speaking. If you want a late flight where you have to deboard and reboard.. no snacks and drinks while you wait 2 hours, and service with a frown! Choose this Airliner! ​ read more

Crappy A321 outdated airbus flying ACROSS the country with the worst service EVER!! Do NOT fly this flight. The AA gate attendants are rude and don't give a flying you know what about service. Horrible customer service with a FROWN!! My Bf bought me a "first class" ticket so I would come back to NY and this is what I got... Old A 321 out dated crappy plane that smells like farts and bad breath with a side of really nasty perfume that the flight attendant was wearing. No outlets for charging your devices No drinks before the long wait to take off No food No snacks You have to pay for WiFi @ $16 per device No screens so bring your iPad or computer or Benadryl so you can sleep through this nightmare of a flight RUDE flight attendants who don't want to assist and reprimand passengers for using the bathroom before take off. Unbelievably horrible experience!! read more

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After booking through Expedia I was forced to cancel.or change my plans... American Basic won't let you cancel or chamfer plans even when you are more.than 30 day from you travel. At this time this frequent flyer will never book with America. Airlines again as noe I lost over 300 dollars... 30.days should be more than enough time for them to resale the seat. read more