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    American Airlines

    1.7 (1.1k reviews)

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    Business Class - Dinner - The short rib was actually pretty good
    Karen V.

    I'm not sure why American Airlines out of MIA gets such low ratings. Our recent experience boarding and flying to Saint Lucia was a good one. Our flight arrival and return flight to Tampa also went well. It's our airline of choice. The airline representatives and flight crew were all very pleasant. The business class meals on board even seemed to be better (for airplane food). I was surprised with both the short rib plate and the salmon bowl. I could have done without the hummus. What you don't see in the pictures is the bread rolls that are served warm. The spice cake with cream cheese filling was also pretty good. It made the 3.5 hour flight more bearable. Make sure you bring a tablet with you. In flight entertainment is via the aainflight website through Wi-Fi. I ended up watching The Reluctant Traveler with Eugene Levy. What a hoot! The episode even picked up exactly where it left off on the return flight home. I always discover a new show to watch on these flights. There are 2 Admirals Clubs and 1 Flagship Club (for qualified international flights) in Councourse D. It's a super long terminal, but you have your choice of lounges at the beginning and middle of the terminal. Not bad at all. I just wish that it wasn't such a long walk to passport control. The airline has nothing to do with that. We ended up arriving at D11 because the original gate (closer to passport control) was still occupied. That's another great thing. AA always sends text notifications to keep you on track. We'll stick with AA.

    Kiara S.

    My experience flying with American Airlines was not bad at all. I love that they give you snack and drink during the flight. Also you can have free entertainment or listen to music during the flight. They offer WiFi purchase where you can buy with money or utilize flight miles to pay for it. During one of my flights I had utilized my miles to buy WiFi and the purchase went great along with the WiFi usage. The flight attendants were great. My seat was comfortable. The only downfall I had with American Airlines was that my flight from Mexico to Miami was delayed which almost cost me to miss my connecting flight. I wish the previous flight could've communicated this to the connecting flight so they didn't think I was just take my time to get to the flight. I would definitely fly American Airlines again.

    Angela S.

    It's complicated, I'm not familiar with types of planes but why would longer trips be onboard of uncomfortable planes vs shorter trips are amazing? I recently travel out of the country and booked first class to relax and sleep during those five hours fly. It was the must uncomfortable flight and seat! It feels I paid first class just for free drinks, which I didn't have. It was so uncomfortable I'm wondering if there were the same seats in coach. No more first class in AA flying from Las Vegas to Miami or any flight in general. Like I mentioned before, shorter flight from Miami to DR was perfect. No needed to spend lots of money for first class when the flight is under 2 hours.

    Lunch in first class.
    Debra M.

    At the top let me say the food in first class is notable; it's delicious. We flew American from Minneapolis to Miami to Liberia, Costa Rica and I actually looked forward to the meals. Everything was seasoned well, presented beautifully, and very filling. I had perused the in-flight movies but did not realize there are no screens in the seatbacks. You have to stream them on your own device. I quit bringing my iPad on flights because it wasn't necessary, however there was no way I would watch Deadpool and Wolverine on my phone. I guess it makes sense for them cost-wise but I was disappointed not to know this ahead of time.

    Damaged luggage
    Nick M.

    Trip Summary: Boston to Miami with American Airlines I was scheduled to fly from Boston to Miami on American Airlines with a 1:08 PM departure. I arrived early to the airport, but at 12:30 PM we were informed that both the flight attendant and captain were delayed from another flight. As a result, our departure was pushed back to 5:05 PM. We boarded on time for the rescheduled flight, but once on the plane, we experienced more delays due to overbooking. A passenger had to be removed after it was discovered that two people had been assigned the same seat. After resolving the seating issue, we encountered further delays awaiting takeoff clearance, and ultimately didn't depart until approximately 5:40 PM. The in-flight experience was extremely unpleasant. A family with small children seated directly behind me was loud and disruptive for the entire flight. The children were screaming and hitting seats, and the parents made no effort to manage their behavior, showing little regard for other passengers. We landed in Miami around 8:30 PM, but were forced to wait 20 minutes parked just off the runway as there was no gate available. Once we reached a gate, we were delayed another 20 minutes because there was no staff to operate the jetway, leaving all passengers stuck on the plane and visibly frustrated. To top off the experience, when I retrieved my luggage from baggage claim, I found that one of the wheels on my suitcase had been crushed, making it unusable. Overall, this was the worst travel experience I've had in over 40 years of flying.AA2247 on 7/1/2025

    MIA to SVG Business. Trying something different, a Muslim meal. Unimpressive.
    Peter M.

    Sorry, but I have to write another quick review, except this is in reverse fashion. Let me explain. Yelp is not in St. Vincent and American Airlines dominates the Caribbean Sector. So while my earlier review was on the Miami - St. Vincent flight, it is important to document the reverse, St. Vincent to Miami. Yes, let's talk about food and services at the other end too. What I found astonishing is how un informed and un empathetic the American Airlines staff was at Argyle Airport in St. Vincent. Since I was traveling Business Class (there is no First Class on this route), I asked for the location of the lounge. They laughed at me, because it is non-existent. There is a VIP lounge, but it is ONLY for diplomats. Go figure. If there are no perks, maybe I should have traveled coach and suffered anyway. After I got on the aircraft, I knew my pre ordered meal would be served. Just some background. American Airlines boasts about their Premier Dining in the Air. The pre ordering menu is a joke. Hardly a descent choice. And when the food comes in front of you (chicken Parmesan) it is bad. McDonald's would have been so much better. Pictures may look descent, but it tasted horrible. It was a 5-hour night flight back from Miami to LAX. Here it is a first class flight. They serve you small bags of popcorn, chips or nuts. Really? Blanket was flimsy and good for a puppy, the pillow was very small and good for a cat. Disappointing, to say the least. Now you know why American carriers will never be able to compete, or even get any of those prestigious annual international travel awards. American Airlines will never come close to the high in flight standards and awesome on board service, that is a hallmark of their International airline counterparts.

    Ready to board
    Mary E.

    Our original flight to our vacation was cancelled few hrs before departure and rescheduled to the next day changing our entire itinerary. That was a bummer. Thankfully we stood our ground and asked for a rebooking that they were able to find and take us to destination. On our way back the flight was delayed and again changed everything, we had an our to go through customs, immigration, get our luggage and get to a connecting flight, literally running from one end to the airport ( Miami international) to the other we made it with 10 minutes to spear just to sit in the plane for an hour because we couldn't take off. Not even to mention how tight it is, you can't move without bumping someone . For being claustrophobic to tight places I think I handled it better than expected, spent hours on the plane just to get 1 can of soda and a small pack of Biscoff . Lots if issues American Airlines used to be good.

    Sy L.

    American Airlines Miami was a smooth operation. Boarded plane with no hassle. There were a few stores close to the gate and was able to buy snacks before boarding. American Airline area was clean.

    Getting checked in
    Astrida M.

    We are on our flight from Miami to Punta Cana, DR, for a week. We were told it was a 3 hour flight, but the pilot just announced that we would be there in 1 hour and 47 minutes!! Yay! That's great news. The flight went smoothly without any problems. Nowadays you don't know what you are going to get on a flight. It was a quiet flight, even with babies and spring breakers on board. The flight attendants were friendly and helpful. This was a 737, and there were no TV screens. It was a good time to close my eyes and relax. The only hiccup was at the end of the flight when we found out that the connector (don't know the name) from the building to the plane was not working. We had to wait for the portable stairs to be rolled out to our plane for departing. I am not able to do stairs anymore due to bad knees, so 2 strong men helped me down one step at a time. That was very nice of them! I appreciated that! We will be flying AA back to Miami next week. Hope we get a good crew and passengers again :)

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    8 months ago

    Everything they are rude and never ever on time. Do what ever you have to do to avoid this airline.

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    Review Highlights - American Airlines

    I've only been to this lounge once before when I flew a transcontinental flight In First Class.

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    Delta Airlines - Gate H9 in Concourse H, South Terminal at Miami International Airport (MIA). Delta Air Lines.

    Delta Airlines

    2.2(142 reviews)
    0.2 mi

    We recently flew Delta between Miami and Atlanta and had no issues. Reliable and good service…read more(gate, plane, lounge). Delta continues to be our preferred airline. My wife and I were seated in "Main Classic" on mid-day, non-stop flights both ways. Roundtrip, the total cost was $388.96. We applied eCredits for the full amount. The Sky Club in Miami is nice. It reopened in April 2024. The food and drink that I had was great (e.g., mojo pork, black beans and rice, quinoa wrap, chocolate chip cookies, Bloody Mary cocktails). The Sky Club is located in the H-J Connector in the South Terminal. Delta mainly operates out of Concourse H at MIA.

    I took an international flight last November and paid over $1,000 extra to upgrade my ticket for…read morethe trip. Unfortunately, the upgrade was not honored for the entire journey. The only resolution offered was $30 and an "I'm sorry." That's unacceptable. I've requested to speak with management multiple times, and nothing has been done. This has been, by far, the worst experience I've ever had with an airline. Delta, you need to do better.

    Photos
    Delta Airlines - View from my seat in the rear dining room at the Delta Sky Club at Miami International Airport, South Terminal, next to Concourse H security

    View from my seat in the rear dining room at the Delta Sky Club at Miami International Airport, South Terminal, next to Concourse H security

    Delta Airlines - Chocolate chip cookies and a banana from the Delta Sky Club at Miami International Airport, South Terminal, Concourse H (and J).

    Chocolate chip cookies and a banana from the Delta Sky Club at Miami International Airport, South Terminal, Concourse H (and J).

    Delta Airlines - Self-serve food buffet and bar at Delta Sky Club at Miami International Airport, South Terminal, located next to Concourse H security.

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    Self-serve food buffet and bar at Delta Sky Club at Miami International Airport, South Terminal, located next to Concourse H security.

    Virgin Atlantic - LATAM LONGE (used by Virgin Atlantic upper class passengers))

    Virgin Atlantic

    3.5(11 reviews)
    0.7 mi

    I was excited to fly Virgin Atlantic. I heard really good things about them. The positive is that…read moreeven in coach, there is a very decent amount of leg room. I flew from Miami to London and both ways the flight went pretty fast. That is a positive for me. We had two meals each way. The food was pretty good going to London and not so at all on the way back. As always, some of the flight crew is better than others. I knocked off one star and really it should probably be 2 because of a strange incident flying to London. Without talking your ear off, a passenger in front of us would not "allow" me or others to walk in front of her row to go to the other side of the plane. She actually ended up sitting in the VERY wide walkway in front of her. She yelled at each person somewhat loud. Long story short, the crew let a woman who had no business making the rules dictate to half a plane of people. Not only was it rude and bizarre, but it could be potentially dangerous. I don't understand how the crew could allow this and then tell me my purse needs to be on the floor for safety! I said something to a flight attendant and she told me the woman had the right to do this. She paid extra foe the emergency row. I did not even respond because....well...I did not want things to escalate. I contacted Virgin through the survey after the flight that was sent to my e-mail. They gave me 8,000 miles but really my hope is that passengers are not making the rules. I highly doubt any of the airlines I normally fly with would have allowed this.

    My flight was canceled 2 days before we were scheduled to travel to Europe. They rescheduled us…read moreonly after we argued with them at the ticket counter and we ended up having to fly out 24 hours after our original flight was scheduled. This delay caused a domino effect of things that we had to miss and had already paid for in Europe because arriving a day late. This occurred over the Christmas holiday and it was impossible to reschedule anything last minute. We missed our train because of the flight getting in late and there were no more trains available for a few days to get to our final destination, so we had to book a flight with a different airline from London to Zürich or risk missing additional bookings that we already had scheduled. We ended up having to spend an additional $2000 because of this delay and Virgin is not taking any responsibility for it and pretty much brushing us off. I will never fly with them again and I recommend no one does either. They do not take ownership for their failures and do not care about their customers.

    Photos
    Virgin Atlantic - Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

    Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

    Virgin Atlantic - Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

    Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

    Virgin Atlantic - Afternoon high tea on VS 005 to Miami ...how do I tolerate these long flights lol

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    Afternoon high tea on VS 005 to Miami ...how do I tolerate these long flights lol

    Frontier Airlines - Seriously, they have changed the departure of the flight 4 times!!!  disgusting service.

    Frontier Airlines

    1.3(221 reviews)
    0.5 mi

    Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier…read moreAirlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box.

    Direct flights to my preferred destinations and NO ridiculous snack cart in middle of the isle are…read moremy favorite things about Frontier. Easy on - Easy off!!

    Photos
    Frontier Airlines
    Frontier Airlines - They do have these Interesting animals on the wing tips. They announce the name at the beginning of the flight

    They do have these Interesting animals on the wing tips. They announce the name at the beginning of the flight

    Frontier Airlines - Seriously I wouldn't make my dead retarded dog use this fucking airline

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    Seriously I wouldn't make my dead retarded dog use this fucking airline

    Spirit Airlines

    Spirit Airlines

    1.4(1.4k reviews)
    12.9 mi

    **Call $ +1 (877) 982-2011 US ** to directly contact the primary Spirit Airlines customer service…read morerepresentatives anytime throughout the day or night. This 24/7 toll-free number is used for reservation management, flight updates, cancellations, baggage concerns, and customer assistance. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgAiN.

    **Call $ +1 (877) 982-2011 US ** to directly contact the primary Southwest Airlines customer…read moreservice representatives anytime throughout the day or night. This 24/7 toll-free number is used for reservation management, flight updates, cancellations, baggage concerns, and customer assistance.   As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgAiN.

    Photos
    Spirit Airlines
    Spirit Airlines - Bus-style billboard advertising in the plane!??

    Bus-style billboard advertising in the plane!??

    Spirit Airlines - New plane!!

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    New plane!!

    United Airlines

    United Airlines

    1.7(67 reviews)
    0.3 mi

    $*Call 24/7  support* +1 (855) 65.7~66~0o  ** They can help with booking management, flight…read morechanges, and other travel-related needs...  + As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    United Airlines saved my vacation when another airline cancelled my flight. I can't say I am in…read morelove with any airline. But United did right by us, and we are extremely grateful for that. We had a very positive experience on this occasion and will certainly fly with them again.

    Photos
    United Airlines - Inbound to Miami

    Inbound to Miami

    United Airlines
    United Airlines

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    ITA Airways - Business Class Meal. Fish

    ITA Airways

    1.8(28 reviews)
    0.3 mi

    The pilots were exceptional going to Rome and returning. We hardly felt the landing in Rome, it was…read moreso smooth. We returned to Miami in a bad storm and they did a great job landing as well. It is not their fault that we couldn't taxi to the gate for another 45 minutes. Honestly, I was just happy to be on the ground. The seats were horribly uncomfortable. I would never pick the same ones again. The middle seats were roomier. I found a way to sleep anyway. The flight out of Miami at 7:00 pm was best because within an hour, they fed us dinner and then I rested. The food is not the best. The ravioli was just okay. I had the meat on the way back and it was somewhat better. I would bring some fresh fruit or some snacks next time. The wine that they provide is very good. I was happy to have a glass of red wine before calling it a night. The return trip seemed so much longer because we were flying for 11 hours in the middle of the day. The flight attendants did their best to take care of us with beverages and snacks. A few movies later and we were on the ground. My only real complaint is that they know it's a long flight. Why not upgrade the seats to have more cushioning. I've been on busses with seats that are more comfortable than the one I sat in.

    Would give it a zero if I could. Paid for an upgrade, my card got charged, and when I showed up at…read morethe airport, they changed to a smaller plane and downgraded me to my original class (economy premium). A month later, still no refund. Additionally, I had paid for preferred seating, and did not get the seats I paid for. When calling customer service, they are clueless. The website used for refunds keeps on giving errors. I need to speak with somebody competent from corporate. Thank you

    Photos
    ITA Airways
    ITA Airways
    ITA Airways

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    Spirit Airlines

    Spirit Airlines

    1.4(1.3k reviews)
    20.6 mi

    Everyone hates Spirit. I have no problem flying with them. Seats may be a little tight, i'm only…read more5'3" so it doesn't bother me. It was a quick trip to Chicago today and we boarded on time, left a few minutes early and the plane was new and very clean. Staff was friendly. My only concern is, we fly home tomorrow night and I did see something that they were considering shutting down all operations this week. Fingers crossed I get home and my future flights are still ok.

    Spirit Airlines was founded in 1980 and is considered a budget airline. It's low cost because you…read morehave to spend extra on food, seats, and checked bags. The planes are yellow, has smaller seats, and leg room. I've read mixed reviews. My experience was a good one. We took a direct flight from Bradley Airport to South Florida. From beginning to end, the experience was great. The flights were comfortable. Why 5 stars? We had a lovely flight attendant, wish I got her name. My toddler was freaking out on a very early flight back home. He was tired and couldn't get comfortable so he was crying. She picked him up an rocked him to sleep for me, wow, talk about 5 star service. As a parent, we know how stressful it can be to fly with young kids. The flight going to Florida he was amazing but the flight back, it was too early and he was cranky. Thank you to this flight attendant for saving the day.

    Photos
    Spirit Airlines - Ugh. Spirit terminal at FLL.

    Ugh. Spirit terminal at FLL.

    Spirit Airlines
    Spirit Airlines - How badly must one handle luggage to make this happen?

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    How badly must one handle luggage to make this happen?

    American Airlines - airlines - Updated May 2026

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