We fly almost always American. The flights are on time and the crews are always friendly. They have good perks if you're a reward member and we use them for savings. Out of all major airlines I feel American has the best service and flight schedules. read more

We recently flew business class from Miami to Rome in lay flat seats. This was our first flight on American in over 25 years. We were impressed with American from check in at the originating airport to getting our luggage in Rome. We loved service before the flight in the Flagship Lounge and on the plane in business class in the lay flat seats. The food was delicious, and the service exemplary in the lounge and on the flight. Eric & Carmen were fantastic flight attendants. We were on time flying into Rome, even though we had a slight delay in Miami. We were kept informed the whole time. This experience with American has motivated me to look at their flights first for upcoming flights in the US and overseas! read more

American Airlines - Husband and I in Business class - Airlines Near Me - Miami, Florida

Travel day from #ell. American accepted no responsibility and blamed it on an airshow in Chicago. We all know airshows are booked years in advance, and American should have known and not booked flights in during that time. Others were irate and unreasonable, which put gate agents in a bad mood. We had a question in general and they told us they were too busy boarding a flight to talk and we didn't even get to ask the question. They were no more boarding a flight than I was taking off. We didn't get home to almost 1130 at night. We were supposed to get home at 4 PM. Pilots didn't keep us informed at all even after promising to. It was total bull. The only thing in our favor was preflight drinks and decent food. But we payed thru the winwang for that. Just say no. read more

The problem with American Airlines is that it has now become a hit or miss, for upper class cabin meals. Coming back from the Caribbean, the first leg had a cold lunch box. For lunch, I chose the chicken, that came with rice, salad and an appetizer. On the last leg, it was dinner time, MIA to LAX and was looking forward to my preordered hot meal of blackened chicken (there really are no good choices). It was not a special meal either, because it was available on the regular menu. When it arrived, it was a lemony chicken (no blackened anywhere). Most disappointing was, that it was tasteless, no flavor, dry, all stringy and tough. I mentioned it to the stewardess, who did not really care. The overall ratings corroborate their overall performance and service. read more

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While we were a bit delayed due to inbound plane being late, the team communicated very well so you weren't left wondering what was going on. We grabbed a first class upgrade a few days before the flight, so were served an excellent meal! We had preordered on the app so everything was in order, yay! Seats were comfortable and the flight was smooth. The flight attendant was friendly and efficient. We were also lucky enough to be on one of the planes that has free WiFi now - as long as you are an advantage member (free to join) so that was awesome. Can't really ask for more than that! read more

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American Airlines is a major airline in the U.S. and is one of the largest in the world for the number of flights and passengers. It also operates the regional airline American Eagle. In March 2026, my husband and I had round-trip flights on American Airlines between Pittsburgh and Miami. Their airfare, of course, cost significantly more than the airfare for a discount airline, but my husband wanted to fly on a non-discount airline in the hopes of having a better experience. For our flight from Miami to Pittsburgh, we checked in and got our boarding passes without any problems. Our flight departed and landed only slightly late. The employees spoke politely with us. Our luggage was not lost. read more

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So upset, American Airlines damaged my suitcase and will not help at all! I was delayed and had to do a layover on my way from Miami to honolulu, Hawaii. Frazzled, jetlagged and worried about not getting to my new employers at the designated time, I did not notice my case had been damaged until a few days later. I had already left the airport where you are supposed to get a ticket for said damage as American Airline policy claims. All this within a few hrs/ days. Having started a new job abroad, my attention was rightly so elsewhere. On discovering the damage, it was impossible for days to get through to "talk" to someone on line and they were rude, unhelpful and suggested I use MY time and expense to go back to the airport to get a number. I offered to send an email to someone and have pictures of said case. Not good enough. No email was given for me to write to. When you want to "claim" online using their forms for damages caused they need a claim number (ie from the airport). So, without this number, you can do nothing. DISGUSTED ALL ROUND. Now I am out of pocket and have to purchase a new case. I have kept the useless chat records on file, and hope that American contact me to do the right thing. read more

American Airlines - Airlines Near Me - Miami, Florida

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On September 16, around 3:30-4:00 p.m., I checked my bags at the American Airlines curbside check-in area at Miami International Airport. I believe it was the second curbside baggage check-in station. The employee assisting me, Rafael, made me feel very uncomfortable. Before even checking my bags, he specifically told me that "tips are voluntary." I understand that tipping may be optional for curbside service, but I do not think an employee should make a comment like this to a passenger or make them feel pressured to leave a tip. All he did was print my bag tag and place my suitcase on the baggage belt, which is part of the regular curbside check-in process. I did not request any additional or special assistance; I was simply checking my bags before entering the airport. I did not have cash with me, but regardless, a voluntary tip should truly feel voluntary and should not have to be mentioned by the employee. The comment made the interaction uncomfortable and left me with a negative impression of the curbside check-in experience. I hope American Airlines can address this so other passengers do not feel pressured or uncomfortable in the future. I'm possitive they are getting paid well, no need to harass the passengers asking for tips. read more

Has Spirit Airlines purchased AA without saying so publicly?...the amount of cost cutting at AA is obscene. 1. In the past, flights in First Class from Miami to LAX automatically gave one complimentary access to the Admirals Lounge regardless of status or type of aircraft. No more. I recently lost Platinum status and because my flight was on a 737 I was not granted access--flight needs to be on a Flagship 777 plane. Why should that matter?? I paid the same airfare. 2. AA long since took away inflight entertainment screens to allegedly cut down on fuel costs (lighter weight). 3. On my return flight from San Diego to Miami in First Class no pillow or blanket was provided as had been on the Miami - LAX portion. Contrast this with Delta--when I fly domestic First Class with them I automatically receive complimentary lounge access (including on a much shorter Miami - JFK route); they still have on board entertainment screens, and fares for identical routes as AA, with more comfortable planes and amenities, are often noticeably less expensive. 4. I had to fight with AA Customer Service for a a month to get a refund / trip credit on a flight I canceled after 8 delays over 3 days (including 3 wasted trips to and back from the airport). No compensation for my airport travel expenses and a trip credit, not cash or credit card refund, for the value of my ticket good for a year. Delta canceled a flight last October and reassigned me to a flight the next morning. They reimbursed me for my hotel overnight stay with cash--not a trip credit--deposited to my bank account within 72 hours--not a month and not fighting with customer service for a month. Unfortunately, AA is the major carrier out of Miami and offers more and/or direct routes to and from California and Brazil....on almost every other route I find myself going with another airline. AA has gone overboard with its cost cutting without increasing service. Hard to tell the difference between AA and Spirit Airlines these days. read more

Not that any of us leaving a review for this horribly run business but what the heck right! I mean maybe someone will at least see one of the 8,000 I intend to leave for them lol. (Not a joke though) Definitely the last time we will ever fly with these yahoos. WORST CUSTOMER SERVICE EVER!! States clearly on the website that you can register your service dog at the check in desk but that's not true. We witnessed multiple managers have no idea what to do and finally settle on "Well I guess you'll just have to buy your pet a ticket!" Ok, fine, I'll pay for your d*mn ticket. Now it's a regular dog, demoted from service dog by American Airlines, apparently they have precedence over the DOT Federal Laws. I guess they can sort it out now that we have filed a suit against them. Hilarious that we walk onto the plane and the first thing Karen does is jump on her phone to see if he is a service dog, not that the best and leash would signify anything, and lo and behold it's not in their system and turns into another fiasco on the plane! Pitiful. read more

If i could give this airline zero stats i would. I am traveling home from Cancun to Seattle and the plane is delayed Close to over 2 hours -- which will get me in to Seattle at around 2:00 am. They do not offer free wifi -- even in first class. You have to sign up for their rewards programs to get it. On the flight from Seattle to Dallas on our way to Cancun -- because of course no airline flys direct from the west coast the wifi did not work. No explanation or apology for the delay or no wifi. I will NEVER fly them again. read more

Our first (and probably only) experience with American Airlines at the Miami Airport is frustrating to say the least. If I could rate this zero or negative stars I would. We arrived 2.5 hours before our flight. There must have been a huge influx of people arriving for their flights - tagging their bags and dropping them - as the American Airlines staff members in those areas seemed overwhelmed and were not communicating. We stood in one of the lines to tag our bags and the line wasn't moving very fast. We realized that at least 3 of the bag tag machines were down. The American Airlines staff member in that area did not even try to help anyone who looked like they were struggling, did not try to fix the machines, or send people to different areas of the terminal where other bag tag machines machines were. After finally getting thru the line to tag our bags, we (along with 3 other groups of people) could not find where the line was to drop our bags. We all ended up standing in the bag tag line that apparently was right next to where you line up to drop your bags. The staff member that was monitoring the drop bags line told us there is a lot of people in this area and we would have better luck going down to the next area. We all moved to the next area to drop our bags and they advised that it was closed. So we ended up going back to where we started and getting now into the back of the line. Another staff member was telling people to go all the way down past checkpoint 3 (I believe that was the number for concourse D) and drop them there. All of our groups headed down there, but there was only a line to tag your bag. It was set up a little different and one group got so frustrated that it had now been almost an hour of trying to drop our bags, the opened up a line to drop bags. A staff member got upset that we were trying to drop our bags and told us to go to the other side of the bag tag machines. We followed his direction, however, once there another staff member was annoyed that we were there looking for the line to drop our bags. It took us over an hour to tag our bags and drop them. I have NEVER experienced that before - the confusion of where to go, what line to stand in, and the fact that most of the American Airlines staff members in that area had absolutely no idea where to send anyone was insane. This is my last time using American Airlines in Miami. read more

I see not much has changed with the American Airlines Envoy service. They have automated wheel chair service which is nice, moregolf carts for transportation but the agents speak not very good English and I'm not sure how the selection is done on whose next for service. One agent almost knocked me over and didn't even acknowledge the incident but i was scolded but the other agent for moving my phone while she was scanning my boarding pass. If i didn't needybe service, i truly wouldn't use it. In addition there were only 5 passengers waiting for chairs just poor delegation of service at MIA Concorse D around gate 25 read more

I am writing to formally commend American Airlines Manager Brent Brown at Miami International Airport (MIA) for the exceptional care and professionalism he showed my wife and me on February 8, 2026. We were ticketed passengers on an American Airlines flight from Miami (MIA) to Puerto Plata (POP). We were arriving into Miami from St. Louis on a separate airline, and our inbound flight was delayed due to a wheel malfunction. After finally landing, the deplaning process took an unusually long time. We ran through the airport but reached the gate just as boarding closed -- we quite literally watched the jet bridge door close within seconds of our arrival. It was incredibly disheartening. While I was trying to process the situation, my wife went searching for assistance and encountered Brent Brown at another counter. From the moment he spoke with us, he treated our problem as if it were his own responsibility. He calmly reassured us, explained our options, and successfully moved us to the next day's flight so we would still reach our destination. Believing that was our only option, we left the airport and checked into a nearby hotel. Shortly afterward, I received a phone call from Brent. He informed us that the aircraft we had missed had returned to Miami due to a mechanical issue and that, if we could get back to the airport in time, we could still travel that same day. Our hotel was about a mile and a half away. We rushed back immediately and arrived within minutes. From the time we returned to the airport until we boarded the aircraft, Brent remained with us, personally coordinating with the ticket counter agents and ensuring we were accommodated and able to board. His involvement went far beyond what we would ever expect from an airport manager. This trip held deep personal significance for me. I honor my late mother's birthday each year by doing something meaningful, and this year my wife and I planned to spend it by the ocean. Because of Brent Brown's compassion, initiative, and persistence, I was able to be there that evening and find peace on a day that carries great emotional weight. Employees like Brent Brown represent the very best of American Airlines. His kindness turned a very stressful experience into a memorable one for all the right reasons. My wife and I are sincerely grateful, and I hope he receives the recognition he truly deserves. read more

I'm not sure why American Airlines out of MIA gets such low ratings. Our recent experience boarding and flying to Saint Lucia was a good one. Our flight arrival and return flight to Tampa also went well. It's our airline of choice. The airline representatives and flight crew were all very pleasant. The business class meals on board even seemed to be better (for airplane food). I was surprised with both the short rib plate and the salmon bowl. I could have done without the hummus. What you don't see in the pictures is the bread rolls that are served warm. The spice cake with cream cheese filling was also pretty good. It made the 3.5 hour flight more bearable. Make sure you bring a tablet with you. In flight entertainment is via the aainflight website through Wi-Fi. I ended up watching The Reluctant Traveler with Eugene Levy. What a hoot! The episode even picked up exactly where it left off on the return flight home. I always discover a new show to watch on these flights. There are 2 Admirals Clubs and 1 Flagship Club (for qualified international flights) in Councourse D. It's a super long terminal, but you have your choice of lounges at the beginning and middle of the terminal. Not bad at all. I just wish that it wasn't such a long walk to passport control. The airline has nothing to do with that. We ended up arriving at D11 because the original gate (closer to passport control) was still occupied. That's another great thing. AA always sends text notifications to keep you on track. We'll stick with AA. read more

American Airlines - Business Class - Dinner - The short rib was actually pretty good - Airlines Near Me - Miami, Florida

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Their ticketing service is horrible!! Missed an international flight because of not having enough people working or running late . In addition to that I miss placed my AirPods and two weeks under their location in the gate in Miami international airport. I call customer support. And they are no help !! They sound like robots . Or artificial intelligence. Horrible 2 weeks my AirPods are sitting in the gate check in . No one wants to help from Supervisor to manager they all say the same thing sorry we can't help you will get email notifications from our lost and found !! American Airlines is a disgrace to the United States of America !! Truly giving American a bad name !! read more

American Airlines thru it' feeder line Envoy is the only direct flight to Tallahassee. It only flys from Miami . Short leg room in coach but it is only an hour flight. Fortunately on the return flight, I was upgraded to 1st class. read more

While traveling from Miami to Phoenix last week, we had a horrific experience with American Airlines. What they needed to do was be honest with passengers. After boarding the plane and sitting on the tarmac for nearly 2 1/2 hours we returned to the gate, we were told the crew timed out. Then two hours later we boarded again, thought we were actually going to leave but no just going back to the tarmac for 2 1/2 hours then back to the gate. The multiple excuses we heard were... waiting for clearance due to storms, this plane doesn't fly high enough to get over storms ( never heard this one before!) we don't have enough gas.., we don't like the flight plan we were given. Wow what a cluster, our 2 o'clock flight finally got officially cancelled at nearly 11 at night where we were then directed to a two mile line through the airport to reschedule a flight, after being told there would be agents at our gate to help us, just more lies. The icing on the cake though, was the fact that they were not going to give us our luggage, it was on the plane and that's where they left it so they stranded everyone for days without clothing and babies without car seats not to mention the elderly without their medical equipment that needed to be checked. This was a huge injustice, the woman at the baggage claim help desk could care less about any of it, and was happy to hand out a phone number that no one would ever answer. Then after all this , trying to find somewhere to stay during spring break in Florida after midnight! Yes American Airlines really needs to improve customer service, I've never experienced anything so bad. read more

this airline is so shady. Yesterday my mom was trying to find a way home because she needed to go to work today and it was mandatory. She got on a flight by herself and me my dad and my sister were left at the airport. We were in Orlando for my sister's volleyball tournament and needed to take a layover to Miami which from there would take us back home in LA. In Orlando our flight got delayed over 2 hours because their mechanical crew was "needed elsewhere" and we could board after. then some bad storms came in and we missed our connecting flight in Mami. we looked what their policy was for making us miss our flight and it was supposedly a free hotel stay but all they gave us was some vouchers for $12. That have to be used at the same time in the same place. we took the next flight to Miami, which was our first layover because then they said that we need to go to Nashville with him. There will take us to LA. Then my mom showed us that they shaded it out the section that told them on the app that the delay was caused by maintenance hiding the fact that it was their fault we are not going to Nashville and are taking a direct flight home because one of the gay agents was really kind to us. Never take this airline ever. read more

American Airlines - I was trying to sleep on the hard cement floor. My dad took this photo. - Airlines Near Me - Miami, Florida

6/5/26 I had a trip to Corpus Christi TX, got on the airplane, then we had to get off for tier repair 1hr. 2 Hrs after we left, arriving late in Dallas Tx. Now the whole time , unknown to me AA took care, They book me hotel, and my Fl the next morning AA took charge. It's good to do business with a company that takes charge of their responsibility's. Now the ladies behind the desk to rebook a flight could do better. Overall I arrive at my job safe. read more

My experience flying with American Airlines was not bad at all. I love that they give you snack and drink during the flight. Also you can have free entertainment or listen to music during the flight. They offer WiFi purchase where you can buy with money or utilize flight miles to pay for it. During one of my flights I had utilized my miles to buy WiFi and the purchase went great along with the WiFi usage. The flight attendants were great. My seat was comfortable. The only downfall I had with American Airlines was that my flight from Mexico to Miami was delayed which almost cost me to miss my connecting flight. I wish the previous flight could've communicated this to the connecting flight so they didn't think I was just take my time to get to the flight. I would definitely fly American Airlines again. read more

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My flight was delayed due to mechanical issues on June 13, 2026 MIA-TPA which I can understand. What is unacceptable was the constant gate changes so far apart (literally from the beginning of one gate to the end of another) in Miami Airport. At one point it was changed from D gate to E gate then back again to D gate. There were a minimum of four gate changes that were extremely far apart. This was so unfair to their passengers who were running back and forth between gates. There were a few wheelchair passengers also frustrated having to go back and forth. No apologies were given or acknowledgement of the constant changes that caused us frustration. I am very disappointed in the way American Airlines treated their passengers. Shame on you! read more

It's complicated, I'm not familiar with types of planes but why would longer trips be onboard of uncomfortable planes vs shorter trips are amazing? I recently travel out of the country and booked first class to relax and sleep during those five hours fly. It was the must uncomfortable flight and seat! It feels I paid first class just for free drinks, which I didn't have. It was so uncomfortable I'm wondering if there were the same seats in coach. No more first class in AA flying from Las Vegas to Miami or any flight in general. Like I mentioned before, shorter flight from Miami to DR was perfect. No needed to spend lots of money for first class when the flight is under 2 hours. read more

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At the top let me say the food in first class is notable; it's delicious. We flew American from Minneapolis to Miami to Liberia, Costa Rica and I actually looked forward to the meals. Everything was seasoned well, presented beautifully, and very filling. I had perused the in-flight movies but did not realize there are no screens in the seatbacks. You have to stream them on your own device. I quit bringing my iPad on flights because it wasn't necessary, however there was no way I would watch Deadpool and Wolverine on my phone. I guess it makes sense for them cost-wise but I was disappointed not to know this ahead of time. read more

American Airlines - Lunch in first class. - Airlines Near Me - Miami, Florida

Trip Summary: Boston to Miami with American Airlines I was scheduled to fly from Boston to Miami on American Airlines with a 1:08 PM departure. I arrived early to the airport, but at 12:30 PM we were informed that both the flight attendant and captain were delayed from another flight. As a result, our departure was pushed back to 5:05 PM. We boarded on time for the rescheduled flight, but once on the plane, we experienced more delays due to overbooking. A passenger had to be removed after it was discovered that two people had been assigned the same seat. After resolving the seating issue, we encountered further delays awaiting takeoff clearance, and ultimately didn't depart until approximately 5:40 PM. The in-flight experience was extremely unpleasant. A family with small children seated directly behind me was loud and disruptive for the entire flight. The children were screaming and hitting seats, and the parents made no effort to manage their behavior, showing little regard for other passengers. We landed in Miami around 8:30 PM, but were forced to wait 20 minutes parked just off the runway as there was no gate available. Once we reached a gate, we were delayed another 20 minutes because there was no staff to operate the jetway, leaving all passengers stuck on the plane and visibly frustrated. To top off the experience, when I retrieved my luggage from baggage claim, I found that one of the wheels on my suitcase had been crushed, making it unusable. Overall, this was the worst travel experience I've had in over 40 years of flying.AA2247 on 7/1/2025 read more

American Airlines - Damaged luggage - Airlines Near Me - Miami, Florida

Delayed flight due to a/c. Okay, that's fine, we board another plane. Over 3 hours delay, had transport and evening excursions booked, but due to delay becomes a chain reaction. Seeked some compensation just to be referred to their website again. Not pleased with the customer service at all. read more

Our original flight to our vacation was cancelled few hrs before departure and rescheduled to the next day changing our entire itinerary. That was a bummer. Thankfully we stood our ground and asked for a rebooking that they were able to find and take us to destination. On our way back the flight was delayed and again changed everything, we had an our to go through customs, immigration, get our luggage and get to a connecting flight, literally running from one end to the airport ( Miami international) to the other we made it with 10 minutes to spear just to sit in the plane for an hour because we couldn't take off. Not even to mention how tight it is, you can't move without bumping someone . For being claustrophobic to tight places I think I handled it better than expected, spent hours on the plane just to get 1 can of soda and a small pack of Biscoff . Lots if issues American Airlines used to be good. read more

American Airlines - Ready to board - Airlines Near Me - Miami, Florida

We are on our flight from Miami to Punta Cana, DR, for a week. We were told it was a 3 hour flight, but the pilot just announced that we would be there in 1 hour and 47 minutes!! Yay! That's great news. The flight went smoothly without any problems. Nowadays you don't know what you are going to get on a flight. It was a quiet flight, even with babies and spring breakers on board. The flight attendants were friendly and helpful. This was a 737, and there were no TV screens. It was a good time to close my eyes and relax. The only hiccup was at the end of the flight when we found out that the connector (don't know the name) from the building to the plane was not working. We had to wait for the portable stairs to be rolled out to our plane for departing. I am not able to do stairs anymore due to bad knees, so 2 strong men helped me down one step at a time. That was very nice of them! I appreciated that! We will be flying AA back to Miami next week. Hope we get a good crew and passengers again :) read more

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Awful experience on a 9 hr flight from Miami-London Tiny economy seats!!! My wife who suffers serious back problems and under medication was refused assistance in requesting to move to either premium or possibly 1st class , which was available during flight, only to be told by rude crew members that they could not awake sleeping passengers who were occupying 2 and even 3 vacant seats She spent 2/3 of the time standing by the door leading to the restroom, stretching in pain Cruel treatment by assigned crew. Flight left Miami on Oct 5 You can check how much availability of seating was throughout the flight in your records Shame on you AA!!! Do not recommend!!!! We have always flown AA and are curvature Members and will never board on your flights ever again! read more

I had a quick transfer through here from the Turks & Caicos last week. I am not certain how to differentiate the American Airlines business on here from the airport, so I'll focus on the gate and boarding. In short, it was very nice. I was flying a CRJ to Baltimore, so I was in gate 60P, which is the ground level flights to the small trains. I was impressed how they had the ramp to the plane, rather than having to climb the air stair. This is worth a start for me. Friendly and clean, guidance along the way to tell us where to go. I was very happy. read more

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I like American Airlines actually. But I have noticed through the years the staff on the airplanes are not as friendly. I mean when you enter the plane I always greet them with a good morning/ afternoon. They look at me bewildered. Some times they don't say a thing. Although the pilots of the plane have always been appreciative on thanking them for a safe flight. Also delays are more common than not. You can't take a flight and depend on the time the airlines say you are arriving. It seems like there is always something that is delaying the flight. I have ran into 5 flights in a row for delays. I hope this can improve over time. read more

American Airlines Miami was a smooth operation. Boarded plane with no hassle. There were a few stores close to the gate and was able to buy snacks before boarding. American Airline area was clean. read more

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I had one of the worst experiences with American Airlines during my recent flight from Miami (MIA) to Guayaquil (GYE), flight AA0643. At the check-in counter, the two agents I dealt with were extremely rude, unprofessional, and disrespectful. When I politely expressed my concern about being forced to check in my carry-on bag (as I wanted to keep my belongings safe due to a past theft experience in Ecuador), the response I received was shocking and completely unacceptable. One of the agents told me in a harsh tone: "I'm not asking you what happened to you. If you don't like it, you don't have to fly today." This is NOT the way passengers should be treated. Instead of offering understanding or assistance, I was humiliated and disrespected. The employees involved were the woman checking passports and a male agent with long hair tied back. As a paying customer, I expect at least basic courtesy, and what I received was far from it. This type of behavior destroys customer trust and leaves a very negative impression of American Airlines. I hope the airline takes action so no other passenger has to go through such an unpleasant and degrading experience. read more

American Airlines - Airlines Near Me - Miami, Florida

The most awful red eye/flight in the history of mankind. Seats didn't recline. Didn't sleep. The meanest flight attendant known to man. Kept bumping into our seats all night long. I asked the guy pictured (politely) for hot water. I politely said "Sir, hot water" a 2nd time. He mouthed to me "You MFer" when he tried to serve me cold water like he was Joe Pesci in Goodfellas. He then served me scalding hot water that would've easily been a MicDonald's Cofree lawsuit but thankfully didn't spill. What a sick man. Smh This was the most turbulent flight of my lifetime. I'm thankful we landed. We were both scared. Horrific customer service from AA when I reported what happened. YOU ARE THE WORST!!!!! read more

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this airline inside the miami airport is a JOKE!!! i wanted to change my seat for a 6 hour flight and tried over ten times via the american airlines app and it refuses to work. When i arrived to the airport i went to the gate desk and found NOBODY there and as i wait to board the plane there hasn't been an attendant for around an hour to help or assist anyone. it's incredibly frustrating and annoying. i understand american airlines will never be the best airline company but they could atleast try to give a rat ass about their customers and the money they've spent to fly. i will NEVER be flying american again. read more

American Airlines - the empty gate desk at american airlines - Airlines Near Me - Miami, Florida

This airline, especially out of Miami is a joke. The past two years they've delayed our flights wouldn't give us any answers besides they don't have a crew just our airplane and the pilot, this year the delay was 15 hours but it shouldn't have been. They gave our flight to another group whose flight was delayed due to weather. They kept assuring us our flight was only delayed and not canceled at 1 in the morning they canceled our flights making it almost impossible to find a hotel. With no other flights home for 3 days. They could have let everyone know they didn't think a crew would be available before midnight at the very least so we could book rooms for the night somewhere. People who had luggage stowed and needed a "free" room and "free" meal voucher were told to wait in a line that took almost 4 hours to reach the front. It's a very unprofessional airline and I highly suggest if you're traveling you don't fly with them. Spirit and Frontier are way better than this airline and cheaper even if you have to pay for your luggage. read more

We are on our second day delayed from Miami to Puerto Rico. We were all boarded and ready to take off for 1:20 flight then told computer trouble and had to get off. Every hour or so we got a new departure time. Told waiting for crew. Then at 10:00 flight cancelled until 9:00 am today. We were told we will be reimbursed for hotel expenses. With all the delayed flights from the storm we had trouble finding a room. Took a cab for $50 to downtown Miami and paid $400. Slept a few hours and Ubered back by 6:30am. No updates from American. Now we get an announcement that they are waiting for a crew. I will pay more to avoid this airline in the future. I will not hold my breath to see any reimbursement, the way they do business. Update: We did finally take off at 3:00pm. Some flight attendants volunteered to work but unable to get management approval. Now I understand where the problem lies. I realize the circumstances were challenging but more communication would be helpful. I was impressed with how cooperative and patient the passengers were. Faith in humanity is restored! read more

Terrible customer service. No flight attendant dare tell the customers who sit in the back to put the luggage in the back, they have the nerve to put their luggage in the front while sitting in the back, while I had to pay extra $$ to sit in the front row 6 but forced to put my bag in row 24. This is absolutely insane. Next time I will not travel American Airlines. What happened to smart caring customer service reps? Idiocracy is here! Wow!! read more

TL;DR: American Airlines cancelled our outbound flight twice with no viable rebooking options, forcing us to buy $400-more-expensive last-minute Delta flights and lose a day of our vacation. On the return, our flight was delayed, boarded, deplaned for a mechanical issue, then postponed overnight with no customer service available, unusable hotel vouchers, and a freezing terminal. We spent the night in the airport and will miss work and school. Poor communication, repeated operational failures, and zero accountability. Would not fly AA again. ____________ This was, without exaggeration, one of the worst travel experiences I have ever had, and it spanned both legs of our trip with American Airlines. On January 26, our flight from Portland, OR to Miami, the first leg of our trip to Curaçao, was moved to a later time and then cancelled altogether. We were told it would be impossible to move us to other connecting flights that day, despite the fact that viable alternatives existed, including routing us through Charlotte. Instead, we were rebooked for 24 hours later, on the evening of January 27. Both my husband and I had already taken the day off work, so we spent the entire day in Portland anxiously checking our phones. Just as we started to relax and prepare to go to the airport, we saw that this rebooked flight had been cancelled as well. This time, we were not even given rebooking options and were instead told to call and figure it out ourselves, after already spending more than 24 hours calling American Airlines to try to find alternatives. At that point, with no workable solution from AA and having planned this trip six months in advance, we had no choice but to book last minute Delta flights that cost $400 more than our original American Airlines tickets. We simply could not afford to lose even more time on what was supposed to be a short, much needed break. The Delta flights were smooth, but we arrived in Curaçao a full day late and lost a night of our stay. Unfortunately, the return trip with American Airlines was just as chaotic. We made it back to Miami on our first return flight, only to find that our final flight to Portland was delayed by two hours. That delay grew longer, then boarding finally began. Once everyone was seated and we were supposedly about to depart, the pilot announced there were mechanical issues with the tires and asked all passengers to leave the plane. He reassured us this would only take 45 minutes to an hour and a half and that the flight was not cancelled. We waited for over an hour, then were told the delay would be extended again. Eventually, close to midnight, we were told the flight was postponed until the following morning. We were vaguely told about hotel and food vouchers, but no customer service counters were open, all airport stores were closed, and the Miami airport was freezing. The hotel vouchers, which we had to struggle to access ourselves through the app, were for hotels far from the airport and not realistically usable at that hour. We are now spending the night in the E terminal, waiting for six more hours. My husband, who is a teacher, will miss his classes, and I will miss both work and graduate school classes. This trip was supposed to be a brief moment of relief after a very challenging year. Instead, it was completely sabotaged by repeated cancellations, mechanical failures, poor communication, and a total lack of support or accountability. We spent significantly more money on flights, food, lodging, and lost wages, with no acknowledgement or meaningful help from American Airlines. If American Airlines does not have the infrastructure to reliably operate its flight schedule, flights should be cancelled well in advance, not after passengers have rearranged their lives and absorbed the consequences. This experience has left us deeply dissatisfied and unwilling to trust this airline again. read more

Trying to head from miami to Washington dc via tampa. First flight delayed for few hours only for it to get cancelled due to "maintenance." Was moved to a 2nd flight where they allowed us to board and sit on plane for a while before they cancelled for "maintenance." They finally scheduled us to be on a third flight but that would fly us to Tampa where we would be stuck sitting in airport overnight to then go to Philly to sit in that airport for hours then to fly to dc. That flight out of miami is also listed as delayed due to maintenance. We opted to drive and get told that our bags and car seats are already on a mysterious plane. Please for the love of everything you cherish, DO NOT FLY AMERICAN AIRLINES!!! at least out of miami. read more