I've been on three cruises now, and this was my first time sailing with Virgin Voyages. I won't name the other cruise line, but Virgin absolutely blew it out of the water. We sailed from Miami to Puerto Plata and Bimini, and I was impressed from start to finish. THE FOOD was the biggest surprise. It was genuinely incredible. We tried most of the signature restaurants, with Extra Virgin being a standout. Even The Galley impressed me...ramen, tacos, burgers, sushi, ice cream, bagels, everything felt fresh and elevated, not like a typical cruise buffet. The ship itself was beautiful, modern, and spotless. They were even doing maintenance while in port. The shops, casino, entertainment, and overall vibe were all excellent and very social. The cabins were also amazing. Everything is controlled through a tablet, lighting, temperature, service requests, dining, maintenance...super convenient and modern. Embarkation and disembarkation were shockingly smooth. Getting on took longer than getting off. Disembarkation was especially impressive--we just walked off the ship with no lines or stress. DRINKS: Virgin uses a Bar Tab instead of drink packages. I bought a $350 tab with bonus credit and it lasted about three days of fairly heavy poolside drinking. Cocktails were $11-$16, which felt fair. It also covered non-alcoholic drinks, and I had great coffee and iced lattes every morning. I basically lived by the pool. The bartenders were fantastic, and the pool deck had a great energy all day. Scarlet Night was a highlight, super fun club night, though the DJ definitely needed to read the room a bit better. I also did three spa services (haircut, facial, massage), all excellent. My only complaint is that spa treatments don't include access to the spa facilities unless you pay extra, which feels like it should be included given the price. In Puerto Plata, we did the waterfall excursion, about a 40-minute drive and 45-minute hike, then sliding and jumping into waterfalls. Lunch was included afterward. Definitely worth it if you don't mind a bit of activity. Bimini was beautiful, and I loved that the wristbands worked at the beach club bars. The only downside was timing...the DJ didn't start until 1:30 PM, so we spent hours waiting in the sun and left before it even began. Starting earlier would improve the experience a lot. Overall, Virgin really nails what they're going for: great food, modern ships, fun entertainment, and a social, energetic vibe. A few small tweaks, but nothing that takes away from how much I enjoyed it. I'll absolutely sail with Virgin again. read more

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I've been on a few cruise lines before and came to the conclusion that cruising just might not be my thing. But after seeing the ads and reviews for Virgin Voyages, I was intrigued, especially by the adults-only concept, so I decided to try a solo trip. I sailed on the Scarlet Lady for a 5-night cruise out of Miami, with stops in Key West and Bimini. Pros: - Virgin really puts thought into the solo traveler experience. I received a welcome note in my cabin with details about a solo meetup on day one, which made it easy to connect with other travelers and dedicated crew members. - Black Friday deals made it possible to book without paying a double occupancy supplement, which is a huge win for solo trips. - The option to bid for a cabin upgrade was a nice perk for securing more space and a better location. - Dining reservations for the more popular restaurants can be secured once you board. If you miss out initially, you can still join a waitlist directly at the restaurant. - Being able to go straight to your cabin upon boarding was super convenient, and my luggage arrived within a hour. - The sail away party, complete with unlimited champagne and high-energy music, really set the tone for the trip. - The food options were a highlight. Between the rotating ice cream shop, late-night pizza spot, Opa Hour tapas, and The Galley (the avocado toast and desserts had a serious hold on me), there was always something good to eat. - The PJ party was a whole vibe. The DJ kept the energy up with a diverse playlist that had everyone engaged. - The balcony hammock in the cabin is elite. It's the perfect spot to unwind, and a nap is almost guaranteed. Cons: - The pools are on the smaller side and not very deep. - The music playlist can feel repetitive at times. I noticed the same songs playing in the same order two nights in a row. - The complimentary Wi-Fi is inconsistent. It worked fine for scrolling, but streaming apps like Spotify were a struggle. - While most of the staff were great, a few interactions felt less than welcoming, which stood out. - The beach club in Bimini was overcrowded. By the time I arrived around noon, finding a lounge chair was a challenge. Overall, there are clearly more pros than cons when it comes to sailing with Virgin. While I'm still not fully sold on cruising as a whole, this experience definitely shifted my perspective. I'm already considering another Virgin trip; it just might be the one that converts me. read more

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This is my SECOND Virgin Voyages cruise as a SOLO and it was the best time. One thing about VV, if you are SOLO, you will never feel alone. They have a Solo meetup so you can meet other solo travelers and you will never feel pressured to hang out with anyone. The food is SO GOOD. There are so many options and you can never go wrong with any. The pizza place closing late is also prime. It is is the hotspot after you go clubbing. The restaurants are incredible Gun Bae is a good time with Asian cuisine. The Virgin is yummy Italian. A little Razzle Dazzle. The galley for 24 hours food. The shows are GREAT and HILARIOUS. The parties are fun. The casino is always a moment. Virgin Voyages will always be the top cruise line. It is just a great moment. I sailed out of Miami both times. i can't wait to go on the European cruise. read more

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Took our first Virgin Voyages cruise in the last month and enjoyed it very much! As this was our first time, we had NO idea what to expect. When we first booked, we didn't realize that the "slightly smaller terrace" was where the lifeboats were positioned. We enjoy sitting out in the terrace, so we ended up going back in and upgrading to a different cabin. If I had known that to begin with, I would've booked the different cabin. As we upgraded about 2.5 months prior to the cruise, the only options left for rooms with a better balcony view was one further down the hall. We didn't think anything of it until the first night we were on board and realized that our room was right next to the red room. Being a VERY light sleeper, I ended up not sleeping the nights there was an event in the red room as it was so loud, and the music shook our bed. If I had known it was next to the red room, I would've tried to find a different cabin ‍ Overall, we enjoyed our 11 day cruise in the brilliant lady. The ship was clean and well maintained. All staff members were great and very friendly and helpful. The terminal for embarkment and deembarkment was very well organized and clean. Made the whole process much less stressful! read more

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Seven amazing days cruising the Caribbean with Virgin Voyages. Upon embarking the ship, you feel the energy from the Happenings Cast. Our balcony room was clean and modern. Food was amazing especially at the Wake and Pink Agave. Service was impressive from the wait staff, to our room attendant. There is plenty to do on board such as pickleball, basketball court, board games, gym, casino, and shows. The WiFi being included was a definite plus. I would definitely go on another cruise with Virgin Voyages! read more

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A planned nine day cruise aboars Virgin, Scarlet Lady with stops in Puerto Rico, etc, etc,. We traditionally, opened the New Yearnin Las Vegas, NV. However we were recently in Vegas for the the annual Big Smoke. So we decided to do something different and began looking for cruises that visited other than the traditional carribean islands. Additionally, we had never cruised on Virgin before. We struggles with trying to decide on the deinknpackages as well we discussed upgrading our suite to get the rooftop access. After doing the math we stayed with our original suite and purchased deink packages. We made reservations at all of the specialty restaurants as well as shore excursions. If you are going to participate in offshore activities, plan and schedule early. Cons: the indoor cigar lounge (room) not adequately ventilation, horrible chairs and service was completly absent. I have sailed on various vessels with a fully cigar lounge with a humidor and dedicated service staff. read more

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The BEST cruise I've been on in a long time! The staff and guests were all so welcoming. read more

Virgin Voyages - Welcome entrance - Boat Tours Near Me

First time on a Virgin cruise and overall really enjoyed our experience! I did a Norwegian cruise 15 or so years ago as a teenager so I don't have a ton to compare it to as I don't remember much from that first cruise. This trip was on Resilient Lady. We had a group of 9 and two of us were Mega Rockstars in the biggest suite on the ship. Our Rockstar agent Thandi was AMAZING. She went above and beyond and anticipated the needs of our group. We were able to try every restaurant on board and overall enjoyed our experience. I think the Wake was everyone's favorite. Test kitchen was unique and the food was decent. We also frequently got pizza from the Pizza Place. It was quite good! The galley offers a variety of food from sushi to burgers, ramen, sandwiches and more. Overall the food was lacking in flavor but most of us are foodies in the group. Comparing it to food we've all had on other cruises, Virgin does a good job and has great variety. We did a workout class, 80s party, Scarlett Night and Lola's Library. These were all so fun and entertaining. I wish we could have seen more but there's just so much to do you can't possibly do it all. The Casino was fun. Several of us did that at various points and had pretty good luck. We all really enjoyed our excursions too even though or original Jamaica one was cancelled. We were easily able to book a different one that was super fun. My biggest complaint is the lack of pools. There's one "big" pool that only a portion of it is 5ft deep. The other half you can sit in. There is one other small pool on deck 15 too. I wish there was at least one other big pool that was deeper. The pools are insanely crowded and the water gets hazy and gross pretty quickly. The happenings cast we had were amazing. We got to go to a few secret parties on Scarlett Night and one at Lola's Library. read more

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The cabins are decently sized. The food options are much greater then other cruise lines. Staff is very friendly and accommodating. Lots of activities and never a dull moment. read more

Very Disappointing Dining Experience - Virgin Voyages We booked this cruise back in June, and we were extremely excited because this was supposed to be our first adults-only cruise without our daughter. We had been looking forward to this trip for a long time. Unfortunately, the dining experience has been one of the biggest disappointments of our cruise. Since the day we booked, The Wake showed no reservation availability in the app. We understood that reservations might be difficult to get, but the app also indicated that walk-ins might still be accepted. We assumed that if we couldn't make a reservation, we would at least have the opportunity to wait for a table once onboard. That was not our experience. When we arrived on the ship, we went to Sailor Services and asked for help making restaurant reservations. We were still unable to get reservations at most of the restaurants because everything was supposedly full. We were only able to reserve two restaurants, and unfortunately, one of them was not a good experience either. We tried to get into The Wake three different times. Each time, we were told there was no availability. On one occasion, we were told that we would be placed on a waitlist and that someone would call us when a table became available. Nobody ever called us. What made the situation even more frustrating was the inconsistent information we received. At one point, we were told that The Wake had a capacity of 150 people, and later we were told it had a capacity of 200. The staff member at the front also showed very little concern or interest in helping us find a solution. We never felt that there was any real effort to accommodate us. We are only two people, so we were not asking for a large table or anything unreasonable. We also met other couples who were able to dine at The Wake, including people who had cancelled reservations, while we were repeatedly told there was no availability. It is not our fault that there is not enough restaurant capacity for all the guests. We should not have to spend our vacation dealing with the consequences of a reservation system that does not provide enough availability. We booked this cruise months in advance, and from the very beginning, there was never a real opportunity for us to reserve The Wake. The app itself says that walk-ins may still be accepted and that the crew can sometimes accommodate guests and last-minute cancellations. We followed that advice and went to the restaurant multiple times, but we were never given that opportunity. For a cruise at this price point, we expected much better organization, communication, and customer service. Instead, we spent a significant part of our vacation trying to figure out where we could have dinner and being told that restaurants were full. Virgin Voyages needs to seriously reconsider how restaurant reservations, waitlists, and walk-ins are handled. Guests should not pay a premium price and then feel like they cannot access the dining experiences that are advertised as part of the cruise. This was supposed to be a special adults-only vacation for my husband and me. Unfortunately, the dining experience took away from what should have been an exciting and relaxing trip. Very disappointing, especially considering the price we paid and the expectations we had for Virgin Voyages. read more

My 2nd time on Virgin Voyages with my 3rd trip already locked in!! Virgin Voyages is cruising done right. No children, crafted cocktails, Michelin inspired dinning, the cabins, and the entertainment are bar none. Ive cruised on Royal, Margarittaville, Norwegian, and Carnival and nothing compares to VV. read more

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I've cruised a bit in my life time but this was my first Virgin cruise. It did not start off well. The embarkation process was a nightmare! Lines and LINES of people in cattle queues outside. Lines so long they ran out of queue ropes and this was 2 hours before we set sail!!! If I rated just embarkation it would be 1 star. Once on board things improved. Our cabin was ready, our steward explained the Ipad room controls and we felt much better. Pros: Great food options Many healthy options Extremely friendly staff Very eco friendly Galley-buffet area all items served by staff Cons: $10 delivery charge for room service Embarkation process Outside debarkation staff unfriendly Show theaters small and fill up fast. Need to wait in line early to get in. read more

Virgin Voyages - Crazy lines - Boat Tours Near Me

Virgin Voyages is a relatively new cruise line, with 4 ships in its fleet, the oldest being 5 years old. It's a partnership between Bain Capital and the Virgin Group (investment company run by Richard Branson), with the experience being heavily influenced by the way Virgin's Travel & Leisure Group operates. Some of the sister companies in this group include Virgin Atlantic Airways, Virgin Hotels (some US locations in Chicago, Las Vegas, New York, and Dallas), and Virgin Holidays. The 4 ships mainly sail out of Miami, with Barcelona and San Juan being some others. One of the ships (the Brilliant Lady) will add some West Coast cities (Los Angeles and Seattle) later in 2026. What's different (from other cruise lines): -- only adults (18+), no kids. -- first food hall at sea, replacing the buffet at most other cruise lines. Haven't tried the one on the newest NCL boats, but the Virgin 'Galley' is far superior to the ones on the Royal Caribbean Icon ships. -- the common areas and restaurants resemble a modern hotel (think Las Vegas) than a cruise ship. -- different levels of internet speeds, but the lowest level is free for every sailor, for one device. -- large selection of current free movies in the room along with a variety of premium TV shows (HBO), all complementary. -- self serve soda machines in the mess hall (Coke products). -- hammocks in balconies, supposed to be the most comfort on a balcony room, and I agree. -- eat where you want to. Moving food around on other ships is intentionally difficult. Here they package the food (similar to room service) for easy pick up. I had fruit multiple times in my room, and it was the best quality and selection I had on a cruise ship. The fruit plate of red grapes, mandarin oranges, pineapple, mango, and kiwi fruit...all had been prepared so there was no scraps/peels/stem remnants at all...some planner had already thought about this and execuited. -- room evacuation is 10am on the last day, similar to a hotel. Most other lines mandate 8 am, to allow crew to clean before next. -- instead of a sea card, you are given a RFID pendant on a bracelet. Began different, but now is the same: -- gratuities used to be included in the prepaid price. Now it is not, added to your room account at the end of the cruise. -- crew members would get their own sleep quarters, a huge selling point. Now, it is shared. -- pricing was quite a bit higher, marketed to a younger and higher income demographic. Looking at current prices, it seems to now match the introductory cruise lines (RC, NCL, Carnival) pricing, when on sale. -- the shows were very different, more original, experimental. It has evolved to more cabaret. Not big broadway productions, but definitely more mainstream. -- eat where and when you want to. trying to minimize reservations, but found that it creates chaos so went back to reservations required for dinner. The most popular restaurants will be fully booked, so important to take care before cruising. -- laundry. No coin operated machines. But they do have same day laundry along with next day. Things that seem to match other lines: -- two beach towels (in Virgin's signatory red and white colors). They are checked out to the room and must be returned ($25 per towel) -- private island. Theirs is on a private beach on Bimini, with complementary barbeque lunch and lounge chairs. -- typical port fees and taxes that must be paid before the cruise. If a port is missed, the fees are refunded back. -- live channels in your room are limited. ESPN along with news channels are available, but there were no live cable channels. I plan to check it out again once they start sailing from LA. read more

Virgin Voyages - Bracelet - Boat Tours Near Me

Horrible 1st time experience with a large of homosexuals that was not advised were going to be on there making it uncomfortable. Sorry, not doing it again without forewarning read more

In late-February 2026, for one of my milestone birthday's my sister took me on a Virgin Voyage Cruise from Miami, FL to Cozumel, MX, and Bimini Island, Bahamas. The entertainment, various restaurants with delicious food selection, numerous bars, and hang out nooks were plentiful. The crew were friendly, catered to you, but were not overbearing. While on board I had a Swedish massage and a pedicure. If you need a pedicure while on board I highly recommend you book with Shenika. read more

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Just got back recently from a quick 4/ 3 nights aboard the Scarlet Lady leaving Miami to Key West/ Bimini / Miami this was our 3rd time cruising with Virgin and I was so disappointed and honestly just felt blah after our trip the first 2 trips on Virgin we experienced great music, pretty good food and decent drinks/ entertainment. I noticed a major decline on the cleanliness on several areas of the ship. Our cabin was tidy but definitely not clean. Many things were dirty, dusty or stained. The ship itself needed more TLC especially in the common eating areas and lounge spots. Many times we were faced with dirty tables filled with leftover food and dirty cups. read more

So far we love it. Mid way thru this is the he most relaxing cruise weve been on. The food is great, the employees are the best read more

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The Wake! So freaking delicious! The restaurant is absolutely beautifully decorated. The food is 1000 out of 10. The staff goes above and beyond. My husband and I ate here last night on the boat. We reserved another spot for our 8th night. Can't wait to come back. read more

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I've only been on one Cruise line my entire life, so I decided to try something new and get away from kids on vacation and try out Virgin Voyages adult only cruise line. It's definetly a different vibe and experience. From the room to the spaces within the ship, everything is so modern, eye catching, and accomodating. The techie in me loved the wrist bracelet that allowed me to enter my room without having to think about carrying a physical key. And don't forget about the Ipad that allows you to not only control the lights in the room, but access the tv, make requests for your room such as towels and ice, and order room service, which is included in your trip price (but a delivery room fee applies). I traveled solo and had plenty of space. Bed was bigger than a twin but not as wide a a queen. In any case I slept like a baby, especially the first night when they were giving away free champagne on Bon Voyage time. You'll find plenty of space to store your luggage and make youself at home no matter how many days you travel. There was plenty to do as far as activities were concerned. Although you can preview them via the room's Ipad and app, a paper copy of the itinerary is left in the room daily. Biggest tip of all: Make sure you book your dining options soon as you can check in on the app. Gumbae is a great choice if you're trying to meet people as they'll seat with other people depending on the number of people in your party. As a solo traveler, I actually met other solo travelers the first night because we were all seated together. Pretty cool idea! If you don't book before the voyage, expect to be on a waiting list for the restautants. Breakfast was probably my least favorite meal to eat on the voyage as it's cafeteria style and was crowded by a certain time of the day but VV offers table service and they have grab and go boxes that include sandwiches and snack boxes. Sushi is also a grab n go option. Therefore, this is not why I gave VV four stars. There are plentiful food options on the ship. It was actually departing that was irritating. I booked my embarkation time of 10:15 am. I had scheduled an Uber to pick me up from the port at 11. However, people were pushed off the ship an hour early. As a result, a sea of people are waiting outside the port at the same time post Thanksgiving. This was tragic because of the holiday and traffic was horrible! I had two Ubers cancel on me and because of the traffic, the 3rd and last one that decided to stick it out and come and get me took him two hours to make it to port. Yall- I was standing outside the port FOUR HOURS!!!!!! Luckily, I had booked my flight back to Houston for close to 5 pm. Otherwise I would have missed my flight. I also did not like the attitude of some of the attendants as people left the ship. Snarky, talking back...the energy when people were coming on the ship was the total opposite leaving- not a have a good day, come back soon, nothing.. The cost to fly, book a hotel for the night and cruise just isn't worth it when you're stressed leaving the vacation. I will certainly not travel to this port during or around the holiday season if I have a say in it. All in all, I would at least encourage anyone to try our VV once- just not around the holiday season when the port will be extremely busy. Once you're on the ship, enjoy all the amenities VV has to offer. Definetly go to Pajama night and dress up for Scarlet Night which asks you to dress on all red. Nevertheless, the music selection on my cruise was sub par. Only House music. Did not cater to diverse population at all. Even the karoake room has a limited selection of songs from certain genres...This made me miss Carnival for real. But still there are a plethora of activities to enjoy on VV. Find what floats your boat or try something new. It's all on VV. read more

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I had a wonderful time on my first cruise with Virgin Voyages!! I'm glad I got the opportunity to try them for the week of the Halloween Voyage out of Miami. The atmosphere is so inviting and since it's adults only you get to enjoy it more without the kids. They offer plenty of activities and entertainment to keep busy or you can relax and go at your own pace. I was able to meet other solo travelers as well those that were traveling in a group and had some good conversations and meals with the people I met. The food options are also so really good and they have some for everyone's taste buds. Overall before the end of the trip I put down a deposit for a future trip and I know I will have another amazing trip. read more

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I sailed the Virgin Scarlet Lady over Thanksgiving, I've cruised before, this was my first time on Virgin. Dining - 4/5 - Restaurants need to be booked in advance, the wake is excellent and the service was good throughout. The Galley, was very bland compared to the restaurants. Service - 3.5/5 Excellent service from the wait staff, one of the dancers knocked over my drink while on the dance floor and didn't apologize or offer to replace it. Room - 3/5 Sufficient for a single traveler, but on the small side, the bathroom is comparable in size to an airplane bathroom. Water pressure and shower were phenomenal. Entertainment 2/5 Most shows don't have seating and average dancing and choreography. Fitness facilities 3/5 - small weight room, but lots of room cardio machines. The staff also use the weight room which is not ideal considering its size. Value 3/5 - Free soft drinks are a bonus, drinks were pricey, the liquor store on boat and salon were much more expensive than on land. Casino 1/5 - I could not win at all the hardest Black Jack tables I've ever played and forget about winning on slots. I felt like Chevy Chase from Vegas vacation trying to win a single hand. I would cruise with Virgin , but on a newer ship, there's a lot of room for improvement, but they get a lot of things right. read more

My second cruise this year with Virgin and I may never sail on another cruise line again except Virgin. They set a high standard of quality from start to finish. From check in to check out it is a seamless process. Once on board you are met w fun lively music, happy crew, and a luxury high end feel. It's truly an adult playground. The food is a step above other lines I've been on. I also really like that all the specialty restaurants are included. Basic WiFi is available and works great to stay in touch while on the ship. I can't wait for my next cruise already! read more

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From start to finish our first Virgin cruise was amazing. We purchased last minute bar tab. We did $200 and received a $25 bonus. Make sure to do it before you cruise. My husband and I are not drinkers. For the 5 days it was enough for us and we only went $1 over. Bar tab includes alcohol, fresh pressed juices, specialty coffees, smoothies, etc. Room service has a $10+ service charge - however if you order alcohol, you only pay for the alcohol and there is no service charge. Get the chocolate covered pretzels - room service is the only place to get them. We live in broward county so we weren't sure how bad the drive would be so we headed out early. When we go there it was very easy to drop off the luggage, husband and park. There was a little confusion about obtaining wheelchair assist but we figured it out with the help of staff. If you get there early, they offer early check in. It was a very easy process. We got our bracelets and we were told that there was a place to eat nearby and a food truck as well. We opted just to hang out until our check in time. They have it very organized as to not over burden the check in & security. Once it was our time, a porter came to get us and wheeled my husband through security and to the ship. We did our muster drill/safety drill on our phones, found our spot to check in and we headed to the out door dock area for our first drink and some food. It wasn't crazy like the buffets on other cruise lines. The food on the ship is amazing and plentiful. There are no buffets. They have a galley. Really it's a food court. Not all the spots are open 24hrs. There are grab and go fruits. The panini place has the best peanut butter & jelly...ask them to add bananas. There are no main dining rooms. Make sure to make a reservation. Razzle Dazzle (mostly vegetarian with something for the meat eater too) and The Wave are the bigger of the restaurants and you can usually get a table without a reservation. The Italian restaurant (Extra Virgin) absolutely needs a reservation it is a smaller space and is a favorite. If you're a small party, plan to sit with other strangers at the Korean restaurant (Gunbae). This could make it a little hard for strangers who don't eat certain foods. We were lucky that we all agreed and didn't mind the pork belly. Dessert was not tasty. Pink Agave (Mexican) - the apps are amazing. It was better than the actual food to me. We went to the Wave (steak/seafood) 2x. Once for brunch and once for dinner. Both meals were delicious. We didn't have a reservation for brunch but we were able to get a table without issue. The eggs Benedict I had was a lime based holliandise sauce and it was amazing. I had lamb chops at dinner and OMG delish! We had breakfast at Razzle Dazzle - it was okay. The churros were not tasty. We also did Test Kitchen. We went with an open mind and I enjoyed everything. We decided if we didn't like it we would just go to the galley. All the restaurants have vegetarian and/or vegan options. Service was amazing every where. In the galley, they have basic items you can order and someone will bring it to you. We had a sea terrace. The hammock was so comfortable that I somehow managed to take a nap for 3 hours. We purposely went on this cruise to do nothing. We loved that the TV had a nice selection of movies and on the first night we got some adult beverages and snacks and watched some movies. We spent time in the hot tub & whirlpool. The shows are fun and don't forget to bring red for Scarlett night! The cruise is what you make of it. It's nice that it is adult only and every age group from 18-80 was represented. They don't push surveys or shopping on you. Want a tattoo? Go get one. They have a tattoo shop. The app is easy to use and navigate - pre-cruise and during. We can't wait until our next one! read more

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Before I start I would like to say that this review is based solely upon my personal experiences and my personal experiences alone. So without further ado let's begin!. This is the first time my wife and I have cruised with Virgin Voyages, and this is definitely not our first cruise experience. My wife and I have cruised with Carnival at least 8 times prior to this one! So "we're not new to this we're true to this"!!... This was an experience like no other, the food was amazing and the service was top tier! Now I am not saying that other cruise lines are not good but the experience on here was just different in a different way!. The workers went above and beyond in their service! For example, my wife and I were at breakfast in the dining hall called The Wake... We were having breakfast and I ordered a medium cooked steak. They brought out a steak cooked to a medium well temperature. Now keep in mind depending on the type of meat I will fluctuate between medium and medium well temperature cooking. The steak was just fine at medium well but my waiter. Joseph was on his name tag continued to ask me if I wanted another steak and stated that if the meal is not to my liking that it would only take a few minutes to do it over. I told him at least 3 times my steak was just fine at medium well. After a few minutes Joseph my waiter brought out a fresh steak medium cooked for me after I told him the medium well he brought out previously was just fine. I was amazed how he took it upon himself to bring out another steak just to make sure I was satisfied with my meal. I have never experienced that type of service in any restaurant ever!! That's what I consider top tier service! Overall the food quality and service is all around great. On this cruise we sailed from Miami Florida to Cozumel Mexico, then to Bimini Cruise Port which is Virgin Voyages private island that has a casino, beach and pool area that is beautiful.. My wife and I enjoyed this cruise line so much that we booked another one while we were on board for another vacation next year!. For the people who have never cruised before and maybe on the fence: 1. You have no idea what you're missing if you don't cruise, you're missing out on life!!. 2. If you book a cruise while you're on a cruise, you get a great deal towards that cruise. Trust me I know from experience.. you'll thank me later!!.. I had so much fun I didn't get to take many pictures because I was enjoying the different experiences Virgin Voyages has to offer!. I will share the ones I have below.. read more

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We took our first Virgin Cruise in March on the Scarlet Lady and I have mixed feeling about it. There were a lot of amazing things compared to previous cruises. WiFi, soft drinks and gratuities are all included which is great. The check in process was smooth and way better compared to the cruise lines. Not having a "cruise director" and hearing announcements in the mornings is great. No kids allowed is amazing! Food options are good, lots of restaurant options but the negative side of that is you need to book and book in advance. For me it's hard to be on a schedule when I'm on vacation and know far in advance every meal and what time I am going ot feel like eating. The size of the gym is a joke. I've been on Carnival cruises that have amazing gyms, this gym left a lot to be desired. Virgin treats their employees great which is awesome but that means they are also allowed to use the gym. The gym was very small and always full of staff members. By the time we booked our room the suites were gone so we had a normal cabin, the pool is a joke. If you have a suite you are allowed to use a separate pool. The common pool is incredibly small and lacks seating/shade areas. I probably would not go on another Virgin cruise in the future. read more

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Decided to splurge on a trip this year so we booked a cruise with Virgin from NYC to Bermuda expecting a tropical vacation only to be surprised with the worst trip I've been on. Where the actual trip lead us was out of Brooklyn up to St John New Brunswick Canada. They changed EVERYTHING from our port and destination so essentially all the time we took to plan and get everything booked went out the window 72 hours before the cruise departed. We live in south Texas so we decided to go to NYC early and sightsee (Virgin also recommended an early arrival in order to reduce the chances of missing our voyage) and as soon as we landed we got the email of the changes. They offered $50 onboard credit as an apology and I had to use it for sweaters since we were freezing for the entire 5 day voyage. If you're considering booking with Virgin, don't. It's not worth the hassle. read more

Virgin Voyages - St John New Brunswick Canada - Boat Tours Near Me

Another amazing voyage on Virgin Voyages. This tine we had the pleasure of being on board the Valiant Lady. Great food, good entertainment and amazing staff. read more

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I have been on several cruises with different cruise lines, so I am very familiar.  However, this was my first time on Virgin Voyages.  Upon arrival, you can check your luggage, but it is not mandatory.  If you are early enough there is "express check-in".  Your credentials are checked, and you receive your wristband (used for identification and purchases during the cruise).  You are then cued in line according to your pre-scheduled embarkation time.  If you are a Deep Blue Extras Member (after 4 completed voyages) you go on a priority line.  Once your time arrives you are escorted to the 2nd floor for check in.  If you have already done it, you board the ship directly.  We were instructed no to come too far in advance of the embarkation time because you would have to wait until the scheduled time.  I was able to do "express check-in".  I did not care for the line however it did make it orderly and efficient. My Sea View cabin (cabin w/a porthole view and window seat) was spacious enough and clean.  There is free wifi and of course paid for options. The free Wi-Fi worked just fine for me. It seems you had to be on the ship Wi-Fi to use the app. The app provides all the happenings during the cruise, your excursions, and reservations. You can also find a printed copy of the cruise happenings throughout the ship.  I added a $200 (comes with a $25 bonus) bar tab.  It includes alcohol, specialty coffees, fresh pressed juices, and smoothies.  It was sufficient for my 5-day cruise. There are several packages to choose from.  Make sure to do it before your trip. The cruise staff was friendly and attentive.  For example, I received an e-mail asking how my experience was going.  I mentioned that all my trash had not been taken out, I did not receive instruction on using the room controls tablet, and the cabin steward hadn't visited with an introduction.  That was kind of annoying when trying to figure out the muster drill/safety drill. The following morning the cabin steward and cabin attendant were there to apologize and to address my concerns.  Getting on and off the ship for excursions was seamless. They had free transportation from the pier (it was mostly walkable) to land. The food was very good, and the service was top tier.  They provided decent sized portions.  The portion at Taste Kitchen was smaller but that was to be expected.  It's a "Taste" kitchen.  Oh, and go with an open mind! I especially enjoyed eating at The Wave (steak/seafood. Go for brunch and dinner) and Extra Virgin (Italian). Gunbae (Korean BBQ) provides an entertaining dining experience.  If you are a small party, expect to be seated with other diners. The Tamal de Chocolate and Milhojas at Pink Agave is yummy! Razzle Dazzle was okay.  There are plenty of food options (over 20+ eateries), even late-night bites open 24/7.  Although you can get a table without a reservation, I suggest making reservations in advance on the app before your trip.  Dining times fill up fast. When you eat in the Galley, you can walk around and see what food catches your fancy or you can just order at your table and it will be delivered to you. You can eat and order as much as you like from the menus.  If that's not convenient, "ShipEats" room service is available for $10.  The fee is waived if you order items that cost $10 or more, or if you are staying in RockStar or Mega RockStar Quarters. Be prepared for that post-cruise 10 pounds! There's something for everyone. Group fitness classes like Zumba, yoga, outdoor boxing, basketball, a cycling studio and bungee workouts. There is plenty of entertainment.  There's even a casino. Remember to bring you red outfit for Scarlet Night and your cozy/crazy PJ's for PJ Night.  The crew uplifts your experiences! It is an adult only cruise, ages 18-up.  Truly, you will find every age bracket represented.  The passengers were very friendly.  If you're cruising solo, there are solo meet up and dining events.  I always conclude with, "Will I return?" I say, Ahoy sailor!!! read more

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When a passenger informs you that someone has used your ATM card and it wasn't authorized. No solution given just passed the blame onto the passenger. I prepaid for a future cruise and just feel stuck. A victim be victimized not once but twice. read more

Virgin Voyages - Virgin Voyage Brilliant Lady - Boat Tours Near Me

I went on a Virgin cruise aboard the Scarlet Lady back in November, and I honestly had the BEST time! The entire experience from stepping on the ship to leaving the final day was completely seamless! This cruise line offers specialty dining as part of the rate when you book the cruise so it was nice to be able to plan out time at each restaurant without having to worry about booking something that would come at an additional cost. The room was pristine and kept that way by our amazing cabin crew, and the food was next level! Particularly I was super impressed with the Mexican restaurant Pink Agave and the Korean bbq restaurant called Gunbae! If I could make a recommendation for anyone cruising virgin I would say book Gunbae for your first night so you have the chance to meet new people and start the trip off on a high note! The cruise I was on was 5 nights so it was just enough time to be able to try everything on board and get acquainted with the ship before it was time to leave. I'm already planning my next one! read more

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The Virgin Cruise line Scarlet Lady. This was my first Virgin cruise and it did not disappoint. We left from the port of Miami and visited Costa Maya, Roatan Honduras and Bimini island Bahamas. Virgin cruise lines is kid free, has no buffets and is restaurant only dining other than their Galley eating location which is made to order fare. The Noodle house was my favorite in the galley. All the dining options were very good, Gunbae, extra Virgin, Pink Agave and the rest kitchen were our favorites. The Wake was highly touted, however other than the dessert, we were not impressed. Best steak on the ship was at Pink Agave. They have made to order pizza onboard which we partook in, however it wasn't great. Tended to be doughy and undercooked even when told to make it crisp. The drinks were strong, The Loose Cannon being our favorite bar to visit as Lucy knows how to make a drink. This is inside the social club which also had boozy milkshakes and a candy counter (too many Swedish fish for me daily). The pool area, while busy, was not overcrowded and the staff was great with drink orders and delivery. There were pool daybeds that were first come first served as well. The staff were great, super friendly everywhere. The other guests were all super friendly as well. A wide diverse populous of cruisers representing all nationalities, genders and sexual preferences. The room was wonderful with plenty of space and a large enough bathroom to be comfortable. The ship was always clean and the staff was always present everywhere you went. We have cruised on several lines and Virgin has by far won us over. I would highly recommend them for your next adults only cruise. read more

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Virgin Voyage is a wonderful and amazingly beautiful cruise line with extraordinary first class restaurants!I enjoyed getting dress to the nines every night to dine and enjoy their delicious cuisines! I enjoyed the fun classy day parties, entertainments, shopping boutiques DJs, Bands... and their very own exclusive resort!! This is "Adults Only" Cruise! So, I slept in peace at night and woke up to no overcrowded pools. The entire staff were all friendly and helpful. This is going to be a yearly fun adventure for me! read more

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I've been on 12 cruises overall and only one was with Virgin. I have some positive takeaways from that seven-night Caribbean cruise, and I think I would give a stronger recommendation if I didn't feel my cruise was so overpriced. It was me solo, round-trip from San Juan, on Valiant Lady. My fare included insurance, gratuities, and $250 in onboard credit via the agency I booked with. I booked a balcony cabin and upgraded to a bigger cabin at the last minute. For all of this I paid $3859.99, which comes out to $551.43/night. It wasn't worth that much. The service was good, especially from the stateroom attendants. No turndown service, which is becoming the norm. There was some very cool, creative entertainment that I regret not finding more of. I saw two separate performances in the main theater of an a cappella group that was really good ("The Magnets"), and everything I saw that had choreography from the company of dancers onboard ("Happenings Cast") was very inventive, playful, and high-energy. On the last night, the multimedia show they did in the main theater was really unique and fun and well done. There's also a slightly smaller cabaret-style venue that had some fun shows, as well as interactive activities during the day. I did NOT like the food situation. Don't get me wrong - I had some good food. But there isn't a buffet or a main dining room, and in particular that means you're going to have a hard time having a casual dinner or a normal American breakfast. Your options are very limited for breakfast. I did wind up really liking the açaí bowl at Razzle Dazzle, but when I wanted eggs for breakfast I had to wait in a long line at one counter. Dinners were a sorry-we-are-fully-booked affair at most of the eateries. The area where there would normally be a buffet has some options, but they have several counters that are shockingly closed after 3pm, such as the taco counter and the noodle counter. There's a pizza restaurant that has pizza that really didn't taste very good. There's an ice cream counter that always has long lines. There are shelves with pre-made food like wraps and salads, like at a gas station, and sometimes you have to resort to that. I just really don't like what they do with food overall, especially considering the higher price of this cruise. There is a fun vibe throughout that works great, and I do think Virgin Voyages has been very successful fostering this unique, collective grown-up spirit. Scarlet Night is a shipwide party like I haven't seen before and it was really fun to be part of. And of course there is the no-kids rule, which affords a certain relaxedness from everyone; I really found that refreshing. There are a lot of pleasant lounges and bars to pass the time, and some unusual swing-chairs and other outdoor seating options that were interesting. The ship was very clean overall, but there isn't a consisent effort to limit handle-touching for doors to food places or public restrooms. A couple of other things I like: 1) Your stateroom is immediately ready when you board, although boarding doesn't start until the afternoon. 2) Instead of a keycard you wear a bracelet with a fob, which is hard to remove so sleeping was annoying, but sometimes when ashore it helped to spot others with the same bracelet. 3) I always like it when there's a promenade deck with a walking path that goes all the way around. One more thing: if there's one thing I'll miss when I sail with other cruise lines it's the hammock on my balcony. I LOVED that. But overall it might be a challenge for Virgin to draw me back at this price point. read more

Meh. I am a frequent cruiser, mainly on NCL, MSC and Celebrity. One of the things I enjoy most about cruising is the ability to just pick a ship, date and itinerary and GO! Virgin does things a little differently - in addition to being adults only, they are really set up more like a land based vacation. There are multiple restaurants included in your cruise fare and several smaller venues for entertainment. Because of this, advance planning is required to have a good time. What I didn't like about Virgin: -ZERO nightlife and I mean NONE! Maybe it was there, but you had to know about it and plan ahead. We saw people waiting in really long lines to get into venues, and since everything is on their nearly non-functioning app, we had no idea what they were waiting in line for, and why would I want to wait in line on vacation? I can do that at home -It was impossible to get restaurant reservations; we ended up eating at 9:30 PM most nights -Bar service was awful, we had a terrible time finding an open bar. I pre-paid $300 for drinks and they gave me an additional $50. I had a hard time spending it (I had $50 leftover) and I am a drinker on vacation -Because the wifi is included, everyone is on their phones / devices constantly and you are basically socializing with the person or people you came with and that's it. No casual conversations with strangers from other parts of the world. -The ship's layout makes no sense and the seating, while attractive to look at, is horribly uncomfortable. What I loved: -ADULTS ONLY!!!!! -Free wifi - as a self employed person, it was helpful for checking in on work. And yes, I realize that I also listed the free wifi as a negative -The food was very good and there were lots of options for GF, vegans, vegetarians and carnivores -The fitness facilities were the best at sea. Two large gyms; one for cardio; one for weights. Plus, additional equipment outside (speed and heavy bags, apparatuses for stretching, etc) AND also a dedicated jogging track. All fitness classes were included, but you do have reserve ahead and they were all full by the time we boarded -Hammock on the balcony cabin. Blissful! Is a Virgin Voyage better than a land based vacation? Absolutely! Is it better than a "traditional" cruise line. Not for me, but YMMV. read more

Recently completed our maiden Virgin Voyage. We tend to splurge when we vacation, especially this time as we were celebrating our 35th wedding anniversary; therefore, we paid for Mega Rock Star status. The suite was great. For the same amount of money that we've spent for a Penthouse Suite on Oceania (four times), we were in the Gorgeous Suite which is twice as large as an Oceania Penthouse Suite; the balcony was twice as big, as was the bathroom. The shower was three times the size! Mega Rock Stars get a lot of perks: 1) We could (and did on two occasions) walk to the front of a restaurant line and be seated immediately (assuming reservations) rather than stand in a long line waiting our turn 2B seated. 2) Restaurant and shore excursion reservations were opened to us before they opened to everyone else. 3) Any drink that cost less than $25 was free. Any bottle of wine that cost less than $90 was free. Tea, which is $19 pp, was free to us. 4) Laundry was free to us. 5) Rock Stars (not just Mega Rock Stars) have exclusive access to Richard's Place, which is a pool and bar on the 16th deck. 6) All gratuities are included. 7) MRStars get the best Wi-Fi package; it's included. There is a lot to recommend Virgin: No children. Nice robes, good toiletries. Every staff member is well trained and very polite. I appreciate that they are so clearly LGBTQ friendly. But we would never sail Virgin again! One, we are old and mobility-challenged. This ship was too big for us, esp for my husband, a polio survivor with many foot and leg issues. This ship's capacity is over 2800 guests; we usually sail Oceania. Their smaller ships accommodate 650 guests; their larger ones 1200. So if getting around is hard for you, this isn't the cruise line for you. (Every Virgin ship is exactly the same size and layout.) Two, we like "real food." We haven't jumped on the gluten-free bandwagon. We sure as hell aren't vegans. Every menu -- appetizers, small plates, entrees, desserts, breakfast menus -- in their specialty restaurants has five offerings. One will be GF, one will be Vegan, one will be GF VV which leaves only one Vegetarian and one REAL FOOD option. So, if you're like us and don't like food made without gluten; if you want real cheese, real eggs etc. you will only have two dishes per course from which to chose, one of which is vegetarian. So do you want to order the same entree during both of your dinners in Extra Virgin? Do you want your breakfast options limited to two items? Eating is one of the few pleasures we have left. We struggled to find food we enjoyed aboard Brilliant Lady because we want "real food." Am I exaggerating? After being gone 13 nights, two in Miami and 11 on board, I returned home, stepped on the scale and found that I had not gained a single ounce of weight! That's because so much of the food, I tasted, and then left uneaten. Three, many of the events start later in the evening -- the big party event on the next-to-the-last-night started at 11:00 PM. The music was hip hop. Speaking of music, we had three music channels on the TV in our room; not one of them was classic rock! There are no Enrichment Lecturers. There isn't a single shop on board where you can buy those sundries that you forgot to pack. Some people drank until they puked because Virgin clearly encourages PARTY! Party! Four, Virgin has not done a good job of vetting the shore excursion companies they use. For example, the "excursion" we took in Ocho Rios, Jamaica was nothing but one continuous sales pitch right there are the end of the pier. Buy the rum. Then buy the coffee. I was beginning to think they weren't going to let us leave until we bought something. Even lunch at Margaritaville was "buy photographs," and "buy drinks." Five, you'll never meet the Captain. There is no Captain's Cocktail Party where you shake his hand and that of some of the other officers. No Captain's Cocktail Party where you're told how many guests represent how many countries; how many crew represent how many countries. A young man in Sailor Services bragged that the Captain walks around the ship in a t-shirt and "You wouldn't know he was the Captain." I asked him, "And you think that's a good thing?" Personally, I'd like my surgeon, airplane pilot and ship Captain to act and dress the part in order to instill confidence; to show that they understand the gravity of their responsibility; that they don't take their responsibility to the safety of their passengers and crew lightly. But that's just me -- someone so old that I still believe that appearances matter. In summary, I'm glad we gave Virgin a chance. I can see why people like it. It's a good concept; but it's not for us. We want Jacques Pepin-level cuisine, not trendy GF VV "food." We want lecturers from whom we'll learn something new. By 11:00, Hubs is asleep and I prefer to be curled up on the sofa, in my PJs, watching a movie. read more

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It was hard for me to get all the drinks I had coming to me- after having bought a $250 Alcohol Add On. Stops, including Bimini, were beautiful and picture perfect. Virgin Voyages cruiseline does not allow children! read more

I recently went on a Virgin Voyages cruise, and it was by far the worst cruise experience I've ever had. The food was awful, the service throughout the ship was unprofessional and careless, and the events were poorly organized and disappointing. Starting with the Test Kitchen. I'm not sure who may think that an egg yolk with peas is a main course but it's not. The server we had at Pink Agave-server aka "Pink"-was so rude. Extra Virgin was good, and service was wonderful. In The Galley twice I ordered a burger, and the cheese wouldn't even melt on it, it was so cold. To make matters worse, the highly promoted Bimini Beach Club was unbelievably filthy and the service there was even worse--slow, rude, and inattentive. The pool floats that were supposed to be fabulous looked like ones you can purchase at the Dollar Store, again disappointed. The Glam Station was basically gel and glitter stuck on tour face. Nothing "glam" about that and I could have done our make-up better than what was offered. The ship had nothing going on unless you went to The Manor every night where most piled into. The first night someone dedicated on the dance floor, the second night we had to prevent people from falling where someone had dropped their drink. It took 30+ minutes for anyone to come over to clean it. The third night the dance floor was overrun by a twerk fest by guests that should not have been twerking to begin with to where few others could dance the night away. Now Bimini, as I am making sure Virgin Co. knows that this email is becoming a review for every cruise outlet to get. Bimini was filthy. Bathrooms had no toilet paper, no soap (so which bathrooms do the employee's use?) The bar was unsightly, some bartenders saying, "are these clean?" when reaching for glasses that were being rotated out and Porters dropping off clean glasses & setting them next to the dirty ones. The bar had spills all over it, the box that's in the picture they would squeeze for some kind of mix that was in some of the drinks. People were just looking at each other with confused looks. Many of the non-alcoholic options/Aptagen drinks were "out" leaving not too many choices. I book cruises for a living and have guests ask me about it often, you can imagine it is not great feedback. Please know that I experienced a difficult time booking this cruise as well even conferencing in my friend who works for Southwest and couldn't believe the issues we had after we spoon fed the agent everything, they needed to correct mistakes from my original call which took almost two hours! This feedback is not meant to just highlight the bad experiences but to make necessary changes to align with Virgin Co. reputation. read more

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Recently returned from My second virgin voyage cruise. I've already booked my 3rd cruise for August 2025. What's not to love. No kids. All you can eat, 5 star Michelin chef curated meals. The best pizza, burgers or omelets at 2 am. Party all night or relax. Amazing bars, where the servers and bartenders will remember you. Kai at On the Rocks, was our favorite person on the ship. It's not cheap, but I believe I got my monies worth and more. read more

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It's review time for Virgin Voyages!!! Just finished my first Virgin Voyage! *Check in/check out process 10/10. They make it very simple and easy and quick! *Food 10/10. No buffets was a plus for me and they have sooo many places you can eat at. If you want to fine dine, make reservations early!! Each resturant has its own special menu and characteristics. Unlimited ice cream!!! *Aesthics 10/10. Not as big as Royal Carribean but it still gives luxury vibes. Soon as you drop a crumb or piece of paper..someone is coming to pick it up. They clean clean! *Entertainment 9/10 They had pretty good games and shows, line dance classes, workout classes, basketball, pickleball, etc!! Something was going on at all times *Staff/customer service 10/10. They are amazing! *Music 6/10 I understand they have to cater to the masses, but they have to mix it up some more. The people were ready for the turn up at all times and the DJ wasn't reading the room. I'm not asking for Carnival Cruise Turn up from start to finish...but they have to do Better. I will say they are a level above Royal with the turn up music :) . I do have to shout out DJ Tash... she had us lit at the Pj party and Scarlet after party! She need to Dj 100% of the time. *Bimini Private island 10/10. Gorgeous! A whole vibe! *No kids 100/10 (my favorite part)! *** The biggest let down-- 85% of the people on the boat had a fan and they didn't play Boots on the Ground not one time.... why did they think they had fans So far this is my favorite Cruise line. I loved Royal too but the no kids won me over! To be fair I haven't sailed Carnival in over 20 years so I might have to give it a whirl for true comparisons!! Just remember, when you ready to book--- BOOK WITH ME! read more

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I GAVE VIRGIN 14 DAYS TO REPLY TO THIS COMPLAINT-THEY DID NOT. SO MAYBE I'LL GET THEIR ATTENTION ON HERE... This was my first experience with Virgin Voyages, and I sailed with high expectations given your brand's promise of a premium, luxury cruise experience. I have previously sailed with Princess Cruises and Carnival -- both of which, despite being positioned at a lower price point, significantly outperformed Virgin Voyages in nearly every measurable category: customer service, entertainment, food quality, and overall guest experience. What follows is a documented account of the numerous failures I experienced during my seven-night voyage: 1. BASIC STATEROOM COMFORT -- Upon arrival, I requested a fan for our cabin. Guest Services was unable to provide one. This is a basic comfort accommodation that any hospitality brand should be prepared to fulfill. 2. UNSERVICED EVENTS -- The ship hosted a trivia event at the Social Club with no bar service and no staff assigned to serve guests. I was told to walk 5-10 minutes to another bar to retrieve my own drink. Hosting an event without service staff is not a luxury experience -- it is a failure of basic hospitality. 3. MULTIPLE BAR CLOSURES -- Throughout the voyage, multiple bars were closed simultaneously. The ship felt understaffed and operating well below capacity, which is unacceptable on a sailing that was marketed and sold as a premium experience. 4. OPA HOUR -- OVER 2-HOUR WAIT FOR FOOD -- We arrived at Opa Hour at 3:00 PMand did not receive our food until 5:15 PM -- a wait of over two hours. When I raised this with Guest Services, I was offered a single complimentary beverage. That response was wholly inadequate given the severity of the service failure. 5. BARTENDER MISCONDUCT -- While at the On the Rocks bar, I witnessed a bartender treat a group of guests with striking coldness and rudeness. When a guest requested a decaf espresso martini and was told decaf was unavailable, she graciously accepted a regular espresso martini instead -- only to be told she needed to go to the coffee bar across the ship. The bartender offered no apology, no assistance, and no warmth. Redirecting guests across the ship for one of the most popular cocktails in existence reflects a serious operational and training deficiency. 6. SPA FRAUD -- I booked a 70 minute deep tissue massage at 9:15 AM. I was not taken back until 9:30 AM and was checked out at 10:26 AM -- not even a full 60 minutes from the time I entered. The actual massage time, accounting for changing and consultation, was approximately 40 minutes. I was never informed at the time of booking that the "70-minute" service included a 20-minute consultation, leaving only 50 minutes of actual treatment. This material omission in the service description constitutes deceptive advertising. A 20% refund is not an acceptable remedy for what amounts to a fraudulent misrepresentation of services rendered. 7. EXCURSION SAFETY CONCERNS IGNORED -- Prior to my St. Lucia ocean kayaking excursion, I raised serious safety concerns with Guest Services regarding wind speeds exceeding 22 mph. I was told a message would be sent to the excursions team -- I never received a response. When I followed up at the excursion check-in, the staff member's immediate response was "it's non-refundable" -- before I had even requested a refund. She made no attempt to address my safety concerns, offer an alternative excursion, or connect me with anyone who could. I was left with no option but to forfeit the excursion entirely. Dismissing a guest's genuine safety concerns in this manner is not only unacceptable -- it is irresponsible. 8. UNHELPFUL GUEST SERVICES -- When I visited Sailor Services to express my overall dissatisfaction, the representative's only suggestion was to continue filling out surveys. This response was dismissive and did nothing to address my concerns in real time. 9. FORMAL COMPLAINT REQUEST IGNORED -- I submitted a message through the ship's app specifically asking how to lodge a formal complaint and expressing my deep disappointment with the voyage. That message was never acknowledged or replied to. 10. DINING RESERVATION MISMANAGEMENT -- As a late-booking guest, I had difficulty securing dinner reservations. When I sought assistance from a restaurant supervisor at sailor service, she was pushy and dismissive. When I declined her suggestion of Test Kitchen based on feedback I had heard, she continued to insist despite my clear preference. Furthermore, she informed me I could not secure a reservation at the Italian restaurant -- despite your own policy entitling every sailor to dine at each venue once. I was denied a dining experience I was promised. 11. CONSISTENTLY POOR SERVICE THROUGHOUT -- Across multiple venues and interactions, servers were rude, unhelpful, and unapologetic. Wait times for drink read more