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    ITA Airways

    1.9 (29 reviews)

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    Wet clothes inside the luggage.
    Paul L.

    My luggage , ITA staff left our luggage out in the rain. When I checked into my hotel I noticed everything in my luggage was wet and ruined from the die from everyone else's luggage. My first day in Rome was ruined. Exhausted from flying all night could not get any rest because I had to get new clothes. ITA takes no responsibility. I left the airport without checking inside my luggage first. My first two days in Rome were horrible because of this Airline @ita.

    Literal tape holding together a toilet
    Shanda W.

    I would never fly again. I flew Chicago to Rome in April 2024. First off, they cancelled our flight to Rome about 36 hours before takeoff. Customer Service was very hit or miss. I had to call 5 different times to make sure we were on the flight at the same time the next day and 3/5 of the people I talked with were rude and not helpful. According to EU law, if this happens, the airline owes you a partial refund. ITA has made it impossible to get that. On their website and in the email they sent to us after the flight was cancelled, they provide an email to send your information. That email bounced back as no longer in service. I could forgive all of this if the flights were good. They were not. While they were on time and we arrived safe with our luggage, the rest of the flight was subpar. The toilet on *both* flights was held together with tape. The seats were difficult to adjust, with one of our footrests on the way home being completely broken. On the flight home, we also were fed shortly after getting on the plane at 9 am and then they turned off the lights and didn't feed us again for almost 8 hours. We got a small snack as we were descending. This was in a plane that was only 1/2 full. At one point, I used my call light because no attendants were to be found and no one ever came.

    Wendy A.

    I like the service of ITA Airways at the Miami international airport. It was fast, even though I didn't do one online check-in since I did directly in the airport. At the terminal they tried to accommodate the large amount of people that were traveling, the best way they could do. I will only suggest to be a little bit more organized with the order that people can go in and maybe have someone to say it out loud because we couldn't hear which zone was next. Other than that everything was wonderful!

    Logo in A350

    Athens to a connection in Rome to SFO was on time, smooth with friendly energetic service on a new A350 with terrific crew. Friend in business class loved the meals and my economy meals were fine. We'd fly them again. Check in was a bit more involved than we're used to in the US.

    Dark haired flight attendant "Laura"

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    The staff was amazing the food and quality for what you're paying for was excellent went straight to Rome. Had a great time.

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    Ask the Community - ITA Airways

    Can I hold a flight ticket without paying the full amount?

    Can I hold a flight ticket without paying the full amount?

    How does your airline handle flights delays and cancellation?

    How do i talk to a ITA flights representative fast?

    What steps is your airline taking to reduce flight disruptions?

    Can you explain your current policies on baggage handling?

    What steps is your airline taking to reduce flight disruptions?

    What are the main process to reach flight?

    How do i talk to a ITA flights representative fast?

    What are the main process to reach flight?

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    American Airlines - Returning views: over Doral

    American Airlines

    1.7(1.1k reviews)
    0.3 mi

    If you are a devotee of the beach, sun, sand and turquoise blue waters, you have to visit the…read moreCaribbean. To get to these numerous exotic islands, American Airlines has a flight for you. They have been dominating this sector for decades. My recent conquest was a trip to Antigua, located in the eastern caribbean and located in the Leeward Islands chain of the Lesser Antilles. I was seated in Business Class on the final leg from Miami to Antigua. The almost 3 hour flight was serving a hot lunch in the premium cabin. I had preordered the Beef Wellington and was skeptical as to how the dish would turn out at a cruising altitude of over 32,000 feet. When the dish arrived at my seat, I was truly surprised at how crisp and fluffy the pastry shell presented, enveloping a generous portion of meat. The entree itself came perfectly cooked with carrots, potatoes and asparagus. There was also a salad with greens, grapes and walnuts. Dessert was a small pecan pie/tart that was moist, not too seeet and tasty. My neighbor and I agreed that it was truly exceptional. On my return flight, from Antigua to Miami, in Business Class, I was again served lunch. Here, I chose the baked chicken with pesto sauce, potatoes, broccolini and tomatoes. The. Salad had spinach, greens and grilled red pepper. Another accompaniment contained an aioli with a grilled vegetable and walnuts. A hot assortment of bread rolls was also served. Dessert was a small slice of carrot cake which was moist, not too sweet, with a silky icing and extremely delicious. Overall, on both legs, my impression of food service in the premium cabin has had a drastic change. Both meals were served at the optimum temperature and were skillfully prepared and served. Easily the best meals I have had on American Airlines. Just so you know, I have traveled the premium cabin numerous times and the food has been unremarkable. Nothing to write home about. So what changed this time, to provide this high class dining experience in the air?

    If you are a devotee of the beach, sun, sand and turquoise blue waters, you have to visit the…read moreCaribbean. To get to these numerous exotic islands, American Airlines has a flight for you. They have been dominating this sector for decades. My recent conquest was a trip to Antigua, located in the eastern caribbean and located in the Leeward Islands chain of the Lesser Antilles. I was seated in Business Class on the final leg from Miami to Antigua. The almost 3 hour flight was serving a hot lunch in the premium cabin. I had preordered the Beef Wellington and was skeptical as to how the dish would turn out at a cruising altitude of over 32,000 feet. When the dish arrived at my seat, I was truly surprised at how crisp and fluffy the pastry shell presented, enveloping a generous portion of meat. The entree itself came perfectly cooked with carrots, potatoes and asparagus. There was also a salad with greens, grapes and walnuts. Dessert was a small pecan pie/tart that was moist, not too seeet and tasty. My neighbor and I agreed that it was truly exceptional. On my return flight, from Antigua to Miami, in Business Class, I was again served lunch. Here, I chose the baked chicken with pesto sauce, potatoes, broccolini and tomatoes. The. Salad had spinach, greens and grilled red pepper. Another accompaniment contained an aioli with a grilled vegetable and walnuts. A hot assortment of bread rolls was also served. Dessert was a small slice of carrot cake which was moist, not too sweet, with a silky icing and extremely delicious. Overall, on both legs, my impression of food service in the premium cabin has had a drastic change. Both meals were served at the optimum temperature and were skillfully prepared and served. Easily the best meals I have had on American Airlines. Just so you know, I have traveled the premium cabin numerous times and the food has been unremarkable. Nothing to write home about. So what do you think changed this time, to provide this high class dining experience in the air?

    Photos
    American Airlines - Finally seated...ready for Punta Cana beaches and fun!

    Finally seated...ready for Punta Cana beaches and fun!

    American Airlines
    American Airlines

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    Delta Airlines - Gate H9 in Concourse H, South Terminal at Miami International Airport (MIA). Delta Air Lines.

    Delta Airlines

    2.2(144 reviews)
    0.2 mi

    We recently flew Delta between Miami and Atlanta and had no issues. Reliable and good service…read more(gate, plane, lounge). Delta continues to be our preferred airline. My wife and I were seated in "Main Classic" on mid-day, non-stop flights both ways. Roundtrip, the total cost was $388.96. We applied eCredits for the full amount. The Sky Club in Miami is nice. It reopened in April 2024. The food and drink that I had was great (e.g., mojo pork, black beans and rice, quinoa wrap, chocolate chip cookies, Bloody Mary cocktails). The Sky Club is located in the H-J Connector in the South Terminal. Delta mainly operates out of Concourse H at MIA.

    I took an international flight last November and paid over $1,000 extra to upgrade my ticket for…read morethe trip. Unfortunately, the upgrade was not honored for the entire journey. The only resolution offered was $30 and an "I'm sorry." That's unacceptable. I've requested to speak with management multiple times, and nothing has been done. This has been, by far, the worst experience I've ever had with an airline. Delta, you need to do better.

    Photos
    Delta Airlines - View from my seat in the rear dining room at the Delta Sky Club at Miami International Airport, South Terminal, next to Concourse H security

    View from my seat in the rear dining room at the Delta Sky Club at Miami International Airport, South Terminal, next to Concourse H security

    Delta Airlines - Chocolate chip cookies and a banana from the Delta Sky Club at Miami International Airport, South Terminal, Concourse H (and J).

    Chocolate chip cookies and a banana from the Delta Sky Club at Miami International Airport, South Terminal, Concourse H (and J).

    Delta Airlines - Self-serve food buffet and bar at Delta Sky Club at Miami International Airport, South Terminal, located next to Concourse H security.

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    Self-serve food buffet and bar at Delta Sky Club at Miami International Airport, South Terminal, located next to Concourse H security.

    Virgin Atlantic - LATAM LONGE (used by Virgin Atlantic upper class passengers))

    Virgin Atlantic

    3.5(11 reviews)
    0.9 mi

    I was excited to fly Virgin Atlantic. I heard really good things about them. The positive is that…read moreeven in coach, there is a very decent amount of leg room. I flew from Miami to London and both ways the flight went pretty fast. That is a positive for me. We had two meals each way. The food was pretty good going to London and not so at all on the way back. As always, some of the flight crew is better than others. I knocked off one star and really it should probably be 2 because of a strange incident flying to London. Without talking your ear off, a passenger in front of us would not "allow" me or others to walk in front of her row to go to the other side of the plane. She actually ended up sitting in the VERY wide walkway in front of her. She yelled at each person somewhat loud. Long story short, the crew let a woman who had no business making the rules dictate to half a plane of people. Not only was it rude and bizarre, but it could be potentially dangerous. I don't understand how the crew could allow this and then tell me my purse needs to be on the floor for safety! I said something to a flight attendant and she told me the woman had the right to do this. She paid extra foe the emergency row. I did not even respond because....well...I did not want things to escalate. I contacted Virgin through the survey after the flight that was sent to my e-mail. They gave me 8,000 miles but really my hope is that passengers are not making the rules. I highly doubt any of the airlines I normally fly with would have allowed this.

    My flight was canceled 2 days before we were scheduled to travel to Europe. They rescheduled us…read moreonly after we argued with them at the ticket counter and we ended up having to fly out 24 hours after our original flight was scheduled. This delay caused a domino effect of things that we had to miss and had already paid for in Europe because arriving a day late. This occurred over the Christmas holiday and it was impossible to reschedule anything last minute. We missed our train because of the flight getting in late and there were no more trains available for a few days to get to our final destination, so we had to book a flight with a different airline from London to Zürich or risk missing additional bookings that we already had scheduled. We ended up having to spend an additional $2000 because of this delay and Virgin is not taking any responsibility for it and pretty much brushing us off. I will never fly with them again and I recommend no one does either. They do not take ownership for their failures and do not care about their customers.

    Photos
    Virgin Atlantic - Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

    Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

    Virgin Atlantic - Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

    Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

    Virgin Atlantic - Afternoon high tea on VS 005 to Miami ...how do I tolerate these long flights lol

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    Afternoon high tea on VS 005 to Miami ...how do I tolerate these long flights lol

    Frontier Airlines - Seriously, they have changed the departure of the flight 4 times!!!  disgusting service.

    Frontier Airlines

    1.3(221 reviews)
    0.2 mi

    Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier…read moreAirlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box.

    Direct flights to my preferred destinations and NO ridiculous snack cart in middle of the isle are…read moremy favorite things about Frontier. Easy on - Easy off!!

    Photos
    Frontier Airlines
    Frontier Airlines - They do have these Interesting animals on the wing tips. They announce the name at the beginning of the flight

    They do have these Interesting animals on the wing tips. They announce the name at the beginning of the flight

    Frontier Airlines - Seriously I wouldn't make my dead retarded dog use this fucking airline

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    Seriously I wouldn't make my dead retarded dog use this fucking airline

    Spirit Airlines

    Spirit Airlines

    1.4(1.4k reviews)
    13.0 mi

    I'll admit, after hearing the horror stories I was ready for my review of Spirit to be barely 1…read morestar. I mean, they are the ones who unleashed the hell of nickel and diming for air travel (I mean charging for a checked bag??). They take Randian economics to its most extreme, with different prices between their mobile app and the webpage. Oh and of course, it was hard to make payment thru the mobile app so I ended up being stuck with the higher fee! Their app and website are chock full of annoying advertising to buy extra features that for the longest was basic to what is air travel. But especially in these times, when there's must-take business travel, you have to come through for your clients! After my usual airline canceled my puddle jumper (west coast of Florida) business trip at the end of the day, my company and I had to scramble and thus found Spirit. The terminal itself was fairly clean, and my low rating doesn't speak to the personnel. The gate agents, flight attendants and pilots were courteous and professional (I got there and back in one piece :) Heading there on an early morning flight, I was able to get essentially first class with a seat in the second row. Although my seat was really comfortable, the seat in front looked a little ragged with part of the "bones" of the seat showing. My return flight I had a mid cabin (though still window) seat on a mostly empty flight. These seats were firmer and slightly less comfortable. Oh and they didn't recline. The planes did seem a little noisier than the one I took on American last such trip. I did join the $9 Fare Club if for the understanding of getting what I pay for. Still, just 3 stars for unleashing the virus of a la carte flying :)

    Spirit Airlines turns honest mistakes into a profit center…read more I've flown a lot. I understand low-cost carriers, fine print, and trade-offs. What I don't accept is a business model that appears designed to trap customers into accidental purchases and then stonewall them when they immediately try to fix an obvious mistake. On January 26, 2026, I went to Spirit's website to buy a seat and a checked bag. I believed I was purchasing a $69.95 Savers Club seat option. Instead, Spirit quietly charged me for: A seat ($47) A checked bag ($69) A Spirit Savers Club membership ($69.95) This was clearly an error, identified within minutes of purchase. What followed was one of the worst customer service experiences I've ever had. I immediately called Spirit: First call: 17 minutes and 39 seconds on hold, then disconnected. Second call: 18 more minutes, only to be told the agent couldn't help and transferred me again. When I finally reached a representative, I was told I was ineligible for a refund because I had supposedly "used" the Savers Club membership... on the same transaction in which it was mistakenly purchased. Let that sink in. I calmly proposed the most reasonable solution imaginable: Refund the seat, bag, and membership, remove them from my reservation, and I'll immediately repurchase the seat and bag at full price. Spirit refused. Repeatedly. Instead, they tried to push bonus miles and a small credit--completely useless to me, since my employer pays for my travel and does not reimburse memberships. I explained this clearly. More than once. It didn't matter. For over eight minutes, the agent refused to help while I remained polite and cooperative. At one point, I informed them I was recording the call. The behavior didn't improve. This wasn't about policy. This wasn't about fairness. This was about extracting $69.95 from a customer who caught a mistake immediately and tried to resolve it in good faith. Spirit Airlines has mastered the art of hiding behind "policy" to justify behavior that would never fly (pun intended) at a customer-centric company. The experience left me with the clear impression that confusion isn't a bug in their system -- it's a feature. If you value transparency, basic fairness, or customer service that treats you like a human being instead of a revenue opportunity, think very carefully before booking with Spirit Airlines. I certainly will.

    Photos
    Spirit Airlines
    Spirit Airlines - Bus-style billboard advertising in the plane!??

    Bus-style billboard advertising in the plane!??

    Spirit Airlines - New plane!!

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    New plane!!

    Spirit Airlines

    Spirit Airlines

    1.4(1.3k reviews)
    20.8 mi

    Everyone hates Spirit. I have no problem flying with them. Seats may be a little tight, i'm only…read more5'3" so it doesn't bother me. It was a quick trip to Chicago today and we boarded on time, left a few minutes early and the plane was new and very clean. Staff was friendly. My only concern is, we fly home tomorrow night and I did see something that they were considering shutting down all operations this week. Fingers crossed I get home and my future flights are still ok.

    Spirit Airlines was founded in 1980 and is considered a budget airline. It's low cost because you…read morehave to spend extra on food, seats, and checked bags. The planes are yellow, has smaller seats, and leg room. I've read mixed reviews. My experience was a good one. We took a direct flight from Bradley Airport to South Florida. From beginning to end, the experience was great. The flights were comfortable. Why 5 stars? We had a lovely flight attendant, wish I got her name. My toddler was freaking out on a very early flight back home. He was tired and couldn't get comfortable so he was crying. She picked him up an rocked him to sleep for me, wow, talk about 5 star service. As a parent, we know how stressful it can be to fly with young kids. The flight going to Florida he was amazing but the flight back, it was too early and he was cranky. Thank you to this flight attendant for saving the day.

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    Spirit Airlines - Ugh. Spirit terminal at FLL.

    Ugh. Spirit terminal at FLL.

    Spirit Airlines
    Spirit Airlines - How badly must one handle luggage to make this happen?

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    How badly must one handle luggage to make this happen?

    ITA Airways - airlines - Updated May 2026

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