I reached assistance and decided to call this business at 18556576600. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18663350678. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

Spirit Airlines - Airlines Near Me - Miramar, Florida

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I needed assistance and decided to call this business at 18772430502. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

Spirit Airlines - Airlines Near Me - Miramar, Florida

I called this business at 18445214105 for assistance. The response time was reasonable, and the first representative tried their best to help. I was transferred once, but the second representative handled my issue more effectively and provided the correct information. It wasn't perfect, but overall, it was a workable experience. I'm leaving this review to share my personal experience. read more

needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

Spirit Airlines turns honest mistakes into a profit center I've flown a lot. I understand low-cost carriers, fine print, and trade-offs. What I don't accept is a business model that appears designed to trap customers into accidental purchases and then stonewall them when they immediately try to fix an obvious mistake. On January 26, 2026, I went to Spirit's website to buy a seat and a checked bag. I believed I was purchasing a $69.95 Savers Club seat option. Instead, Spirit quietly charged me for: A seat ($47) A checked bag ($69) A Spirit Savers Club membership ($69.95) This was clearly an error, identified within minutes of purchase. What followed was one of the worst customer service experiences I've ever had. I immediately called Spirit: First call: 17 minutes and 39 seconds on hold, then disconnected. Second call: 18 more minutes, only to be told the agent couldn't help and transferred me again. When I finally reached a representative, I was told I was ineligible for a refund because I had supposedly "used" the Savers Club membership... on the same transaction in which it was mistakenly purchased. Let that sink in. I calmly proposed the most reasonable solution imaginable: Refund the seat, bag, and membership, remove them from my reservation, and I'll immediately repurchase the seat and bag at full price. Spirit refused. Repeatedly. Instead, they tried to push bonus miles and a small credit--completely useless to me, since my employer pays for my travel and does not reimburse memberships. I explained this clearly. More than once. It didn't matter. For over eight minutes, the agent refused to help while I remained polite and cooperative. At one point, I informed them I was recording the call. The behavior didn't improve. This wasn't about policy. This wasn't about fairness. This was about extracting $69.95 from a customer who caught a mistake immediately and tried to resolve it in good faith. Spirit Airlines has mastered the art of hiding behind "policy" to justify behavior that would never fly (pun intended) at a customer-centric company. The experience left me with the clear impression that confusion isn't a bug in their system -- it's a feature. If you value transparency, basic fairness, or customer service that treats you like a human being instead of a revenue opportunity, think very carefully before booking with Spirit Airlines. I certainly will. read more

Stay away from this airline. Was on a flight from aruba to philadelphia. Had a stop over at ft. Lauderdale. Was supposed to leave aruba at 5:00 pm arrive in ft Lauderdale at 8:10 pm . Leave for philadelphia at 9:15 pm get to philadelphia at 11:56 pm. We did not leave aruba till after 9:00 pm got to ft Lauderdale at 12:00 am . Have to be back at airport for a 6:00 am flight. So have to be back by at least 4:00 am. Not much sense getting a hotel room. Called spirit about this and was told all we can do is give you a voucher for a hotel and food. Explained to them the time frame and also there are no places to get food at this time. Their answer is that's all we can do and we gave you a $30.00 credit for future travel. So my time and my girlfriend's time is worth only $60.00 total in future flight. For spending 7 hours waiting at the airport in aruba and 6 hours in ft Lauderdale. I will never use Spirit no matter what. read more

They rescheduled flight, missed connecting flight, took 4 days to get luggage, then missing items from luggage...smdh

Spirit prices are good for what the airline is. Tickets are hardly ever too expensive. Flown Spirit for years and when there is a problem like cancellation or rebooking, it's almost always solved. Their website is AWFUL, but almost 99% do I get compensation and my money back. read more

What sort of airline strands a solo female passenger and her newborn child in an airport for 20 hours, and does nothing to help rectify the situation? Spirit Airlines, that's who! Spirit screwed up not just my wife's flight from Portland to Salt Lake City (cancelled due to weather, they said...an excuse they frequently use, because it is un-challengeable), and tried to rebook her more than half a day later. We declined, and got her a one-way ticket on another airline that was flying out immediately. We kept the return portion of the trip, as we didn't want any more additional hassle at the time. Oh, woe to us! When it was time to return, my wife's first flight was delayed long enough that her connector in Vegas had already left for Portland. So what did Spirit do to rectify the situation? Nothing. Absolutely nothing. No hotel or food voucher, no support...nothing. They left her alone, with a 5-month old child, to wait it out in the airport for 20...TWENTY...hours, for the next available flight to Portland (which was not true, as a cursory scan of bookings showed one leaving in the early AM, but who am I to do their jobs for them, right?). 20 hours to figure out how to navigate sleep for herself and our son, plus finding baby formula and other absolute necessities. Hell, she had to scream at them to get our stroller and car seat from them, as well as finding her bag practically abandoned, as the airline tried to sort out what to do with the sudden influx of other passengers (and their luggage) that they had just stranded for an entire day, at best. In summary: Spirit Airlines failed to get my wife to her destination, and then abandoned her with an infant for 20 hours, making no effort to mitigate the circumstances they themselves brought into being with their negligence, indifference, incompetence, and gross mismanagement. This company is criminal, and should have their operating license revoked. I will be filing a report with the BBB, the FAA, and any other institution I can, to inflict whatever harm I can upon them. They deserve all of our collective scorn, and none, NONE, of our business, ever. read more

April 17, 2025 Flight 301 Gate 3 MCO-MYR Confirmation # PQ48PXL014. Spirit Airline agents randomly pulled my gray 18 x 15.5 x 7.5 overly stuffed backpack, confiscated it and demanded $99 SPIRIT AI 48704317080870. The bag had gone through MYR/FLL, FLL/BWI and BWI/FLL. Final destination Agents in the MYR Airport said there was nothing they could do about it and for us to contact Spirit online. I called the Spirit Airline phone number and was told same. A fellow passenger walked off the plane with me and was astounded that his carry-on was at least two inches taller than mine. We took photos of overhead baggage undoubtedly oversized on that flight. My wife has booked flights with Spirit airlines since 8/11/2018 for children and grandchildren. Never again. read more

As if I needed to say more, Spirit Airlines has to be the worst airline ever. They lure you in with low prices, but then hit you with outrageous baggage fees. The customer service is terrible--they act like they're the ones paying the customers when you request a refund. Getting any compensation requires jumping through hoops, and they still try to lowball you in the end. I will never use this airline again, but there's no need to say more--the reviews speak for themselves. read more

I'll admit, after hearing the horror stories I was ready for my review of Spirit to be barely 1 star. I mean, they are the ones who unleashed the hell of nickel and diming for air travel (I mean charging for a checked bag??). They take Randian economics to its most extreme, with different prices between their mobile app and the webpage. Oh and of course, it was hard to make payment thru the mobile app so I ended up being stuck with the higher fee! Their app and website are chock full of annoying advertising to buy extra features that for the longest was basic to what is air travel. But especially in these times, when there's must-take business travel, you have to come through for your clients! After my usual airline canceled my puddle jumper (west coast of Florida) business trip at the end of the day, my company and I had to scramble and thus found Spirit. The terminal itself was fairly clean, and my low rating doesn't speak to the personnel. The gate agents, flight attendants and pilots were courteous and professional (I got there and back in one piece :) Heading there on an early morning flight, I was able to get essentially first class with a seat in the second row. Although my seat was really comfortable, the seat in front looked a little ragged with part of the "bones" of the seat showing. My return flight I had a mid cabin (though still window) seat on a mostly empty flight. These seats were firmer and slightly less comfortable. Oh and they didn't recline. The planes did seem a little noisier than the one I took on American last such trip. I did join the $9 Fare Club if for the understanding of getting what I pay for. Still, just 3 stars for unleashing the virus of a la carte flying :) read more

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Spirit Airlines really needs to improve their customer service. I booked flights for myself and a friend from Memphis to Orlando. We arrived at the counter in Memphis at approximately 7:50 p.m. 9/25/24. The plane take-off time was 8:35pm, there was no one at the counter and the lights were turned off. Why did the counter shut down so early and no agent was available to help? I called the toll free number for help. I was told I had to re-book a later flight. I was charged $212 to rebook to fly from Nashville to Orlando. We arrived at the Spirit Counter at Nashville's airport 9/26/25 at 4:10 a.m., the flight was taking off at 5:46a.m.. We were not allowed to board because the representative said we were too late. The counter representative then gave us tickets free of charge to fly to Fort Lauderdale instead of Orlando. They had no more flights to Orlando for that day that would get us to our cruise on time. Why was I not charged this time since she told us we arrived to the counter too late, and that was the reason we could not board the plane. She blatantly lied!!Therefore, I incurred extra charges to get to Orlando from Fort Lauderdale to make it to my cruise. I then tried to cancel my return home tickets since the round trip tickets were previously Orlando back to Memphis, I now needed to return to Nashville since we flew from there. I had to retrieve my vehicle. I was told I could not cancel and get credits. I had to pay an extra $218 to change the city I was flying back to. This was very unprofessional of Spirit to leave the counter so early. This was highway robbery of Spirit to charge me twice to change the city since it was their fault the counter shut down so early in the first place! I hope I never have to choose Spirit again due to them not knowing how to treat customers! I rate them as 0 on a scale of 1-10. This site made me pick 1 star. read more

I ve flown one time and its an experience in inefficiency in booking with one upsell or delay after another. Then it took 2 hours to simply cancel return flight. Much of this is deliberate to frustrate customers into giving up. Don't expect to speak to human being with this airline. As many have said, everything is nickel and dimming to squeeze more $$ out of customers. Really bad practices which should be investigated read more

Going from L.A. to Las Vegas, the departure time was changed, but the flight departed at the original time without any notice. This caused me & my travelling companions significant inconvenience and I missed my flight as a result. NEVER AGAIN. NEVER AGAIN. read more

Bad customer service. They dont allow my small carry on luggage. So, I emtied my small luggage into a Walmart bag and gave them my small luggage. Not recommended to anyone flying. What a disappointment. Will not fly with Spirit anymore. read more

I've flown spirit for 3+ years. It's the best value and is the only direct flight (PNS--FTL) which is very important to me. Here and there yes there's been delays but how they handled this makes me want to never fly them again. Day 1: They delayed this flight numerous times. Usually in 15 minute intervals. Then we got notified it would be delayed until 7:40 pm when the current time was 3 pm. Claimed maintenance repairs. So I suspected it would be canceled and left the airport. They stood with 7:40 pm so I made my way back to the airport at 5 pm. Got to my gate by 5:30 and waited another hour until the staff said they would make an announcement . At this time (6:30pm) the announcement was there would be ANOTHER announcement in 15 minutes that announcement was the flight would be cancelled. Whatever stay another night in Fort Lauderdale. Day 2: Flight scheduled for 2:20 pm again. Delayed until 3pm update , delayed until 4:15 update, now delayed until 5:41 pm and sitting at the gate writing this review. It's currently 4:30 and the plane is not here, and a completely different flight is boarding . I mean what is going on. It's been 24 hours. Delayed , cancelled , gate changing. The weather is fine, I think it's a complete mess on the management side. The staff at the gates I feel bad for , they're trying they're best but there's so much lack of communication that they don't even know what they're saying. It's 2023, this just shouldn't be happening. It's complete negligence to the people on this flight and horribly handled. 26 hours later and I'm still here with delayed flights read more

Spirit Airlines - FTL -- PNS Day 1 2:20 delay (x4 times) until 7:40 Eventually canceled flight. - Airlines Near Me - Miramar, Florida

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I've flown them twice, and think you get exactly what you pay for: the bus service of the skies for a very low price, with extra fees for anything vaguely optional. Give it a shot, at least once. The second flight I was quite pleased. I joined their "$9 Fare Club" for about $60 and immediately saved $50 on the best quoted price on my fare. The $9 reference is that they actually have fares as low as NINE BUCKS on special if you join the club. This is not a First Class Air France flight to Paris: the seats don't even have proper tray tables and don't recline. The staff is friendly but clear about that bottle of water being $2, in advance. There's a charge for anything bigger than a briefcase or purse even for carry-ons, and they check tickets to be sure you've paid. It's surprising the number of tacky loud people who shamelessly abuse the gate agents because they didn't read the clearcut details on extra fees for almost everything (baggage, advance seat selection, beverages of any sort, talking to a human customer service rep, etc etc). The website tallies up the fare with extras you picked at the end, and asks THREE times to confirm if you understand about all the fees. Hey, if you miss THREE reminders, the gate agent is not the "idiot" .... you are. I'm only shocked by the people who think the basic aviation fuel is covered by $75 for a 4-hour flight (much less their 50 pounds of carry-on luggage and 50 pounds in the luggage hold, etc). One odd obese guy even started yelling in-flight because he was hungry and only had cash, but they had only food for sale with a credit card. I whispered to the flight attendant: alert the air marshalls at the destination, who can explain it all to him. The flight attendants were funny even on the PA. The one I whispered to about the yelling fat guy brought me chamomile tea ($2) right after his outburst, and whispered "we all need to calm down huh?" Even the pilot was sweet and funny, aside from being ridiculously sexy. Picture a square jaw like Dudley Do-Right, huge biceps, visible tattoos in his uniform, making his announcements in a fake Southern drawl at times (we were headed to a large Southern city). LOL, unlikely to have entertainment of yelling obese dudes, hot sarcastic pilots or funny flight attendants on Air France, even at ten times the fare! read more

Spirit Airlines - Plastic non-reclining seats with a drink-sized folding tray - Airlines Near Me - Miramar, Florida

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Fold now. This has been the absolutely worse experience flying. I'm only 53 having flown for the last 40 years, so congratulations on the race to the bottom. This was my first and when my now rescheduled flight two days later at a different Southern California airport that will be my family's last with spit. Zero communication zero support when my family arrived at BWI. 30 minutes before we found out our flight was being canceled, they had sent a email saying it would be delayed by 30 minutes. Why did have to take my family to the airport, I'm being responsible showing up checking in, spit employees at the airport were "refund or rebook" and no other flight no other partners and no other reason to ever fly Spit POS. read more

Horrible experience. Flight delays, pilot walked off the plane. Worst flying experience in years.

Note to self and all of my friends ... whatever you do don't fly Spirit Airlines - we ended up getting diverted due to weather (which okay safety first), but then they just said after 3 hours on plane with no water or anything and a broken toilet, we will not be able to get you to your final destination, please deplane. We were lucky to get a rental car and continue to our destination safely (thank you Jesus). When I contacted Spirit for a reimbursement they basically said "too bad" we will give you a voucher for $50. When you sell a service and not deliver it - make good on what your customer paid for.... Rant over! Reminder don't fly Spirit Airlines! Worst experience ever! read more

The time of our return flight from DFW was changed from about 10:30 am to about 10:30pm, which would have gotten us to Newark very late. (My health is not good.) We requested a refund. After many weeks, we found out our reservation was cancelled, with no word of the refund yet. (Incidentally, our return ticket was for the day after the eclipse when ticket demand was very high and prices shot up for that day. Funny how that worked. Right? Someone else paid much more for that seat, which was no longer available.) Eventually, we got new tickets for the same price returning a day later (Wednesday). We also got a credit for that amount with the travel agent that they use that can be used elsewhere. It would not cover the new tickets. Our original flight was direct to Newark. The new flight had a connection in Orlando. Well, due to weather in Dallas, we missed that connection. They put us on a flight 11:00 pm, 7 & 1/2 hours later. (Ironic.) The boy at the desk was no help. We got $7 meal certificates and lived large off of that. The 11:00 flight took off at 11:30, despite no announcements as to the delay. All of the staff seemed nice and diligent. So where is the problem? It is not a well run company. One day that staff will get laid off and bear the brunt of the companies carelessness, as we take our business elsewhere. Do not fall for the low advertised price. Their reputation is deserved. Never again. I flew round trip to Miami and one way to Dallas with no problem on another airline. Each flight arrived early, in fact. read more

I am never flying them again if I can avoid it. I know the drills and have flown them a number of times but the last time was it for me. I didn't buy bags ahead of time (yes, I know it costs more) but they intentionally tried to rip me off. Three people, three bags. They put them all on one person and instead of something like $40x3 it was something like 40+100+120 (example values). I had to argue the point at the ticket counter and she gave me a "discount" from the $260. I'm convinced they still scammed me since too many numbers were thrown around.They knew what they were doing. Thieves Actual baggage fees are different than above. read more

My husband and I were scheduled to take a trip to Las Vegas in November 2024. The trip was scheduled and confirmed in August 27, 2024. We receive an email today (September 27, 2024) at 5 a.m. stating flight scheduled had been changed. I contacted Spirit and was informed that the original flight that was suppose to leave out on November 17th at 1:59 p.m. (non-stop) had been changed to 10:59pm with a lay over in Philadelphia and the flight would arrive in Las Vegas at 12:32 a.m., the next day. This is ridiculous, it messed up the entire trip. The representative trying to state that it's just another day. I will never honor or booked a trip with Spirit again. Lousy service!!!! read more

If I could leave ZERO stars I would. I flew spirit years ago and had a death defying landing. I swore I would never fly their airline again and decided to try again because the rates to a small airport were so tempting. They delayed my flight 3 hours to my destination, on the flight back I was checked-in before hand with my boarding pass. TSA said my ID wouldn't scan and sent me to the boarding desk. they were on the phone for 40 minutes while I could have been going through security again and boarding. finally when I asked what was going on they told me to try security again who got a supervisor to let me through and the gate told me I wasn't even checked in, that I was considered a missing passenger and booked me on the next flight while not offering me anything for this whole ordeal. read more

Terrible airline; I closed my Spirit Mastercard because they raised the annual fee and Spirit Airlines took ALL of my OVER 100,000 accumulated points earned. This is very dishonest and vindictive to say the least... read more

I booked a trip to New Orleans less than 48 hours ago, and I now see it is flooded and when I checked the weather forecast it showed it'd be raining the entire time my trip lasts. Apparently, the cancellation time is 24 hours, but I didn't exceed it by more than a few hours so charging me $200 ($100 per traveler) is frankly outrageous. I paid a total of $389.16 and I'm only going to get back $125 in airline credit? As if I'd fly again with this airline after this terrible experience with your customer care agents? Absolutely terrible honestly, they don't assist you at all, don't try to meet you halfway. I wish I read the reviews before coming here because honestly the most garbage experience of my life. read more

Spirit Airlines - Airlines Near Me - Miramar, Florida

Worse airplane, uncomfortable seats. They charge you for everything. So it looks like you found a cheaper rate but they force you to pay for every extra oz, suitcases, carryons, water. Plans are super old. Takes forever to get your luggage... first and last time flying spirit!!! read more

Everyone has heard the horror stories. This isn't one of those things to ignore. This company is a scam & WILL CHARGE EXTRA at check-in. IT WILL NOT BE CHEAPER TO BOOK WITH THEM. Upon already PAYING FOR A BAG online when I purchased my flight at check-in it stated I had no bag so I had to pay $80 for a check-in bag I already paid. Apart from the 50 lb bag limit average airlines give, spirit is 40 lbs so if you go over even by ONE pound, the check-in representatives are trained to CHARGE YOU. You will be charged $100 on top of your $80 bag. Again, ONE HUNDRED DOLLARS for a pound over the weight limit. BOOK elsewhere. It will not be cheaper with Spirit ! Not to mention Spirit has the oldest, most outdated, and inconvenient Concourses ! Very very sad experience, but a well learned one read more

Prior to our trip, I purchased carryon bags and chose seats for me and my gf. Carryon bags were more expensive than checked bags by $7...$60 v $53, if I remember correctly. LAX-PHI-SJU: no problems whatsoever to report, other than I could not check in online and had to see an agent at LAX to do so. But everything went smoothly. This morning, SJU-PHI-LAX, I again could not check in online and had to see an agent. There, I was told that the same carryon bags I spent an additional $120 on we're now, suddenly, too large to fit on the aircraft. When I protested that they were the same bags we brought on our arriving Spirit flight without issue, I was told by the agent that "Puerto Rican planes are smaller." When I said I didn't understand...that the same planes that fly from Puerto Rico eventually come back with new passengers to Puerto Rico and that their carryon bags fit just fine, as mine did coming in from PHI, I was told by the same agent that "Puerto Rican planes will drop off the passengers and then turn around and come back." Obviously, this is ridiculous. He then told me that there would be no charge to switch our bags from carryon to checked, since we already purchased carryon bags and they were the same price as checked baggage, even though I had paid more for my carryon bags than the price was for checked baggage at the time of purchase by $14. Upon then choosing my choice of seats so that I and my gf would be able to sit together, $23/each=$46 total, the agent asked me for $76. When I asked why that much, I was told that checked baggage was $5 MORE than carryon (EVEN THOUGH HE HAD JUST TOLD ME THERE WOULD BE NO CHARGE) and that since we were making our purchase with an agent, it was an ADDITIONAL $10 each. When I pointed out that I could not check in online and was instructed to see an agent, he told me what that REALLY meant was to use the check in kiosks. Again, this is obviously ridiculous. Eventually, a much nicer agent took over and we were able to complete our checkin, still for 56 ADDITIONAL dollars. It should be noted that as I was being helped by the new agent, Michael (who should get a promotion, btw...as he was the ONLY person who appeared to give a shit about customer service), the other agent was pulling the same crap with an elderly Vietnam veteran, who overheard me and my gf talking about the baggage bait and switch. All of us marveled at the incredible shrinking Spirit planes and saw through the facade to what this truly was...a dishonest fleecing. How can a carryon bag fit coming in and then be too big going out? I asked Michael to speak to a supervisor, but was told after he went to talk to her that she was backing up the other agent and was "too busy to speak to me." Coward. So, now I have paid over $1600 total for two tickets to San Juan on a budget airline that doesn't even serve water and whose seats (which I even had to pay extra for the luxury of choosing) barely have cushions and don't recline...at all. What an absolute joke. I fly a lot...all over the world. I've flown on the biggest and best of global carriers and the smallest of southeast Asian propeller planes. I will walk or swim before I ever step foot on one of Spirit's planes again. Also, this flight attendant took her mask off every time she spoke to someone or used the PA. read more

Spirit Airlines - Airlines Near Me - Miramar, Florida

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I made a mistake and did not check reviews. I also booked through edreams...don't use them! I purchased the guaranteed cancellation through edreams for $26.00 Not once were Spirit Airline's ridiculous conditions mentioned on the edreams website about how I would not receive even 80% of my flight cost back (not to mention the cost of the seats that I purchased). I was provided a voucher for 119.00, which will not be used. They tried to tell me that if I did not use the voucher, it would not be applied anywhere, which is ridiculous, since it will go back into Spirit Airline's pockets. Book with a real airline. Because of all of the charges that are applied for seating and baggage, you will probably find a less expense option for flying. Thanks for nothing Spirit. The $350.00 that I spent was nothing to you and you get to charge someone else for the seats I purchased. I'm sure you are proud of how you make you treat your customers and make them want to return to receive more of the same poor quality service. read more

good service on time not much leg space but it was a short flight any way i would fly spirit again

Yesterday I traveled from Guayaquil, Ecuador to Ft. Lauderdale, FL. I arrived to the airport at 10:45 a.m. since my flight was scheduled to take off at 12:15 p.m. arriving to my destination at 5:00 p.m. After everyone was onboard we waited inside the airplane for 3 hours. First we were told "we can't leave because there is a paper that's missing" what's that supposed to mean? Then captain apologized for the delay and informed us that we have to go back to a "gate" for maintenance and the last excuse we were given was that a maintenance control was required. I understand incidents happen but don't keep us in an airplane for more than 3 hours without moving. At 3:15pm the captain decided to let us out to the boarding gate again, and 15 minutes later we were called back in to the airplane. At the gate I asked for a change in my flight since I didn't want to leave in that airplane and at that time (the. 3:45pm). However the spirit employee said to me that unfortunately I didn't have that option since my flight was leaving at that time. I guess I realized my frustration got worst when inside the airplane I asked for a drink and spirit charged me for it. Being in an airplane for 8 hours without expecting it can be very aggravating. Passengers (myself), including kids, did not plan on having an empty stomach from the time I got to the airport In Guayaquil until I arrived to Ft. Lauderdale, that's resumed to 10 hours with an empty stomach in my case. I hope you understand my frustration, specially since it did not have anything to do with COViD neither the volcano that erupted the day before, reason why my fly flight was originally rescheduled from Sunday to yesterday. My flight number was6140 on Monday 9/21/2020 read more

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Worst airline on the planet - don't be fooled by prices. My husband and I needed to make a quick 2 day trip to Dallas to take care of my dad who is in a nursing home. We were coming from Los Angeles. The flight was dirt cheap - $135 round trip. I really didn't know much about it. I wasn't expecting anything special whatsoever. I learned, and expected, to pay extra for baggage and carry on. By the time I paid for that and seats closer to the front, I was looking at close to $300, equivalent of American and United. I proceeded. Here's why it is terrible - the seats are so tiny, they can't even fit a full size tray behind the seats. You get a quarter size tray that is seriously useless. None of the seats recline AT ALL. They can't, it's that packed. That's bad enough, but for a short flight, we can live with that. What is intolerable are the people that bring children on the flight and allow them to scream bloody murder. Both ways, multiple children screening for 6 hours. The second intolerable thing are the flight attendants. They are clearly just as miserable as the passengers. Not happy, rude, do not smile....an overall miserable, miserable time. I will NEVER FLY SPIRIT AGAIN and urge everyone to ban the airline. Except those with screaming children. This is a good airline for you. read more

Since I wrote my review two years ago Spirit has actually gotten worse. This year they decreased the size of a 'personal item'. The rule used to be it had to fit under the seat. Now, it can't be larger than a laptop bag (18x14x8). Spirit has also increased the fee for a carry on bag to $47 and that's one way! The size dimensions are 22 x 18 x 10" / 56 x 46 x 25 cm. You could pay $42 to check your bag instead. That might be an option if you have a larger or heavier bag (40 lbs. max) But it's not worth the chance that they might lose it and I don't like waiting around in baggage claim if I can avoid it. You might be tempted to dish out $59 and join the '$9 Fare Club' to save $9 on bag fees. There is a two month trial period for $19.95 which could potentially be worth it if you're taking a lot of bags on your trip or travelling with a family. But the Fare Club is really a bait and switch. If you check two bags on one flight roundtrip, you've added $160 to the price of your ticket. You will pay so much in fees flying Spirit that there's no real savings. Not to mention the cramped legroom, non-reclining seats, poor customer service and the risk of a tardy flight. Spirit is the airline with the most extreme delays and the fewest number of on-time arrivals. Only American Airlines fared worse. So for budget folks who want to throw caution to the wind and fly Spirit anyway: 1. Measure your bag and pay the carry on/checked bag fees when you buy your ticket. 2. Don't select seats (to save $13). 3. Don't pay to board early (to save $6). 4. Bring an empty water bottle to fill at the airport to carry on the flight (saves $3). 5. Check in online and print your boarding pass and bring it to the airport (or pay $10 and wait in a really long line). As an aside: Wear loose clothes and/or compression stockings and get up and walk around frequently if you have poor circulation (or long legs). Vitamin C and E and water also help. The legroom struggle is real! But after my experience, I'd opt for just paying a few bucks more and flying Southwest which allows two free checked bags up to 50 lbs. They also have three inches more legroom and drinks and snacks :). Safe travels! read more

The number -100 on top of the best airlines, bad service, bad comunication, i was suposed to fly on saturday from Fourt Lauderdale to Baltimore at 4:45pm, they sent an email by 1:30pm saying this flight was on time, when i arrived to the airport by 2:30pm the flight was delayed to 6:00pm, after that, by 5:00pm they delayed for 7:16pm and after that by 6:30pm they delayed for 8:45pm and by 7:00pm they just Cancelled the flight! Why? No reasons to us, and what happened? A mess for everyone, i loose my trip, i loose my hotel reservation, i loose my car rental and i loose my money and my time because i had an event for the next day at 9:00am and they just can give me a ticket to the next day at the afternoon! Now how am I going to recover my time? my money? Having lost the event that I could not attend because of the irresponsibility of this airline? if I could not put any stars in this review, I would not have put it.! read more