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Spirit Airlines

1.4 (1.4k reviews)

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Susan Sarandon Susan Sarandon S.

I needed assistance and decided to call this business at 18556576600 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Adèle Exarchopoulos A.

I needed assistance and decided to call this business at 18772430502. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Sergio F.

I'll admit, after hearing the horror stories I was ready for my review of Spirit to be barely 1 star. I mean, they are the ones who unleashed the hell of nickel and diming for air travel (I mean charging for a checked bag??). They take Randian economics to its most extreme, with different prices between their mobile app and the webpage. Oh and of course, it was hard to make payment thru the mobile app so I ended up being stuck with the higher fee! Their app and website are chock full of annoying advertising to buy extra features that for the longest was basic to what is air travel. But especially in these times, when there's must-take business travel, you have to come through for your clients! After my usual airline canceled my puddle jumper (west coast of Florida) business trip at the end of the day, my company and I had to scramble and thus found Spirit. The terminal itself was fairly clean, and my low rating doesn't speak to the personnel. The gate agents, flight attendants and pilots were courteous and professional (I got there and back in one piece :) Heading there on an early morning flight, I was able to get essentially first class with a seat in the second row. Although my seat was really comfortable, the seat in front looked a little ragged with part of the "bones" of the seat showing. My return flight I had a mid cabin (though still window) seat on a mostly empty flight. These seats were firmer and slightly less comfortable. Oh and they didn't recline. The planes did seem a little noisier than the one I took on American last such trip. I did join the $9 Fare Club if for the understanding of getting what I pay for. Still, just 3 stars for unleashing the virus of a la carte flying :)

FTL -- PNS Day 1   2:20 delay (x4 times) until 7:40 Eventually canceled flight.

I've flown spirit for 3+ years. It's the best value and is the only direct flight (PNS--FTL) which is very important to me. Here and there yes there's been delays but how they handled this makes me want to never fly them again. Day 1: They delayed this flight numerous times. Usually in 15 minute intervals. Then we got notified it would be delayed until 7:40 pm when the current time was 3 pm. Claimed maintenance repairs. So I suspected it would be canceled and left the airport. They stood with 7:40 pm so I made my way back to the airport at 5 pm. Got to my gate by 5:30 and waited another hour until the staff said they would make an announcement . At this time (6:30pm) the announcement was there would be ANOTHER announcement in 15 minutes that announcement was the flight would be cancelled. Whatever stay another night in Fort Lauderdale. Day 2: Flight scheduled for 2:20 pm again. Delayed until 3pm update , delayed until 4:15 update, now delayed until 5:41 pm and sitting at the gate writing this review. It's currently 4:30 and the plane is not here, and a completely different flight is boarding . I mean what is going on. It's been 24 hours. Delayed , cancelled , gate changing. The weather is fine, I think it's a complete mess on the management side. The staff at the gates I feel bad for , they're trying they're best but there's so much lack of communication that they don't even know what they're saying. It's 2023, this just shouldn't be happening. It's complete negligence to the people on this flight and horribly handled. 26 hours later and I'm still here with delayed flights

Plastic non-reclining seats with a drink-sized folding tray

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They rescheduled flight, missed connecting flight, took 4 days to get luggage, then missing items from luggage...smdh

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2 years ago

Horrible experience. Flight delays, pilot walked off the plane. Worst flying experience in years.

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2 years ago

good service on time not much leg space but it was a short flight any way i would fly spirit again

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Frontier Airlines - Seriously, they have changed the departure of the flight 4 times!!!  disgusting service.

Frontier Airlines

1.3(221 reviews)
13.2 mi

Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier…read moreAirlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box.

Direct flights to my preferred destinations and NO ridiculous snack cart in middle of the isle are…read moremy favorite things about Frontier. Easy on - Easy off!!

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Frontier Airlines
Frontier Airlines - They do have these Interesting animals on the wing tips. They announce the name at the beginning of the flight

They do have these Interesting animals on the wing tips. They announce the name at the beginning of the flight

Frontier Airlines - Seriously I wouldn't make my dead retarded dog use this fucking airline

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Seriously I wouldn't make my dead retarded dog use this fucking airline

Virgin Atlantic - LATAM LONGE (used by Virgin Atlantic upper class passengers))

Virgin Atlantic

3.5(11 reviews)
13.1 mi

I was excited to fly Virgin Atlantic. I heard really good things about them. The positive is that…read moreeven in coach, there is a very decent amount of leg room. I flew from Miami to London and both ways the flight went pretty fast. That is a positive for me. We had two meals each way. The food was pretty good going to London and not so at all on the way back. As always, some of the flight crew is better than others. I knocked off one star and really it should probably be 2 because of a strange incident flying to London. Without talking your ear off, a passenger in front of us would not "allow" me or others to walk in front of her row to go to the other side of the plane. She actually ended up sitting in the VERY wide walkway in front of her. She yelled at each person somewhat loud. Long story short, the crew let a woman who had no business making the rules dictate to half a plane of people. Not only was it rude and bizarre, but it could be potentially dangerous. I don't understand how the crew could allow this and then tell me my purse needs to be on the floor for safety! I said something to a flight attendant and she told me the woman had the right to do this. She paid extra foe the emergency row. I did not even respond because....well...I did not want things to escalate. I contacted Virgin through the survey after the flight that was sent to my e-mail. They gave me 8,000 miles but really my hope is that passengers are not making the rules. I highly doubt any of the airlines I normally fly with would have allowed this.

My flight was canceled 2 days before we were scheduled to travel to Europe. They rescheduled us…read moreonly after we argued with them at the ticket counter and we ended up having to fly out 24 hours after our original flight was scheduled. This delay caused a domino effect of things that we had to miss and had already paid for in Europe because arriving a day late. This occurred over the Christmas holiday and it was impossible to reschedule anything last minute. We missed our train because of the flight getting in late and there were no more trains available for a few days to get to our final destination, so we had to book a flight with a different airline from London to Zürich or risk missing additional bookings that we already had scheduled. We ended up having to spend an additional $2000 because of this delay and Virgin is not taking any responsibility for it and pretty much brushing us off. I will never fly with them again and I recommend no one does either. They do not take ownership for their failures and do not care about their customers.

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Virgin Atlantic - Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

Virgin Atlantic - Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

Virgin Atlantic upper class MIA (Miami, FL.) to Heathrow London, England

Virgin Atlantic - Afternoon high tea on VS 005 to Miami ...how do I tolerate these long flights lol

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Afternoon high tea on VS 005 to Miami ...how do I tolerate these long flights lol

Spirit Airlines - airlines - Updated May 2026

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