Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier Airlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box. read more

Direct flights to my preferred destinations and NO ridiculous snack cart in middle of the isle are my favorite things about Frontier. Easy on - Easy off!! read more

This airline is the worst. It was my first time flying Frontier and they lied about everything only to have us on the plane at 2am in the morning and then cancelled the flight while we were on the plane. I will never fly them again. They had babies and elderly people stuck in Atlanta all night. read more

My daughter flew Frontier yesterday from Miami. First flight was delayed an hour. Her connecting flight was delayed 6 hours. Scheduled at 10 PM from Atlanta and finally departed at 4:00 AM. They gave her a $15 voucher. What a joke!! read more

This shitty booty ass airline said we would be delayed 15 minutes for a flat tire and now I'm 4 hours late and will be getting absolutely no ass tonight. Thank a lot!! Dumbasses. Also they have 0 hot flight attendants like do you even want people to fly with you? I'm beyond pissed and ig now beyond pussyless aswell. read more

We 3 times have been let down , their App did not put the Known Traveler Number on the ticket . Pay the extra upfront , they cannot get their shot straight. They cost me 2 tickets each time . They outright suck . read more

Tienen que mejorar TODO. Al hacer tu reservación en cualquier línea aérea, tú pagas viaje y asiento de preferencia. Al llegar al área asignada le pregunto al customer service, por qué los asientos están separados si se pagaron para viajar juntos. Su respuesta fue que cambiaron de avión. No tiene lógica, todos los aviones tienen los mismos números en asientos. No fui la única persona con ese problema, fuimos varios pasajeros. Tienen un desorden en esa linea aérea. Un perro sin el transporte adecuado de animales, estaba como pasajero regular. Le negaron un agua a un niño. No tienen el menú que ofrecen en el avión. Tienen que coger lo que hay. Los altavoces en el avión no se escuchan. Estaban apurando a los pasajeros que salieran del avión. Es la peor línea aérea que he estado en mi vida. O sea fue mi primer viaje y el Último con ellos. Tampoco piden Identificación para abordar. Después de todo esto no importa lo que pase te ofrecen $25 para el próximo viaje en 3 meses. Que descaro. Las azafatas parecen turistas también. read more

Frontier Airlines - Perro sin transporte necesario. Asiento pagado como pasajero regular - Airlines Near Me - Miami, Florida

Cancelled flight going and delayed flight coming back -Total disruption of vacation-now won't pay for cancellation flight at 10 pm.

WORST EXPERIENCE IN MY LIFE I booked a flight from Miami to NY at 9:20am I got notified on the night before my flight that the flight will be delayed till 10:45 am. To which I woke up and checked again and now the time saids 10:25. I started to head to the airport around 9 and I arrived around 9:30. We tried to check in but the lady said check in is already over????? They said we have to check in 1 hour prior but they fucking changed the time on us last second if it was 10:45 we would have made it on time. Now they are giving us attitude not apologetic at all the old dude is ignoring me the lady didn't give a shit said if you want to rebook it's going to be tonight at 9pm and there's a 90 service fee to which we took the offer. WE FUCKING GOT CHARGED 490 and plus an additional $90 service fee. We fucking went back and complained on how much we got charged and she said she told us it's 490 like these fucking scammers. And we went back to also question why we didn't get a refund for the flight that we "missed" she said she can't help us and gave up a QR code to their fucking website not fucking helpful. They are hired to be professional gas lighters fucking scamming you of your money that's how it's so fucking cheap. like if you need to check in 1 hr before the flight it should be in the fucking email I told the front lady that and she couldn't find it and gave me a attitude saying that it's on their website. They are professional gaslighters I tell you, every single one of the employee hates their job it's only when I called their customer service number which THEY DID NOT PROVIDE BY THE WAY I was able to talk to an agent , atleast they were being apologetic and offered a refund to the previous ticket I "missed". no aconidation only sorry . never an I booking again even if their flight is $1 it's not worth your time and mentality read more

If I could give a zero star I would. Our experience with Frontier Airlines was beyond frustrating, it was completely unacceptable. Our flight boarded early with no warning. We had 30 minutes until scheduled departure, and my children needed to use the restroom. We walked just two gates down, still very close, and returned to the gate a full 20 minutes before departure. Despite being well within the boarding window, the gate agent refused to let us on the plane, saying they had already closed boarding. Unable to give us any reason why we boarded early. While continuing to argue with this gate attendant we heard the aircraft door shut roughly five minutes late, clearly we had plenty of time to get on. To make matters worse, a second gate agent (who happened to be at the baggage counter where we were sent to rebook) acknowledged that we were treated unfairly and that the boarding process should not have been closed that early. Even with her admission, we were forced to pay to reschedule our flights. No voucher, no assistance -- just a bill. On top of that; No compensation was offered for a hotel or car rental despite the inconvenience Frontier caused. Our luggage was flown without us and we were casually told we could retrieve it whenever we landed -- extremely inconvenient when traveling with kids. This was not just poor service -- it was a complete failure in customer care, accountability, and basic decency. We followed all rules and were punished for trusting the airline to follow theirs. I'll never fly Frontier again, and I strongly urge others to reconsider before booking. Cheap fares are not worth this level of chaos and disregard for passengers. read more

Frontier gets such bad rep but it is a budget airlines, so, they charge for every small thing. That's their business model and that's how they make money. I rarely take a carry on nor purchase add-ons. It works great for me. My total comes out really really low and I get to travel often. I am a Discount Den member and I get additional discounted tickets. Frontier made it much easier for me to travel all over the US and frequently on a budget and I thank them for their service. read more

Frontier Airlines - Airlines Near Me - Miami, Florida

One of the worst airlines!!!! I paid extra for seats together and we were not!!! AND you were seven hours late!!!! I deserve compensation for your inadequacies!!! If you can't run a company then don't have one in the US!!!!!! read more

Booked a flight with Frontier, needed to cancel and rebook, called 801-401-9000 advertised on their site for 2 days August 19 and 20, call would not go through and if it did it would get dropped when selecting options. Attempted to text advertised on their site was AI and not helpful, tired to use their whatsapp as directed on their site but wouldn't allow, even went on Facebook to attempt to message...nope. Absolutely terrible service. Will not use Frontier again. read more

If I could give this negative stars, I would. To start off, the staff hate themselves and also their job. Whole staff should be fired. Boarding pass clearly says gate closes at 5:45AM, even tho I get there TWO hours before, the old hag with the glasses with dry orange hair (didn't even catch her name) was completely unprofessional and rude as hell. I guess granny woke up on the wrong side of the bed and already had an attitude. Just told me I had to rebook, no suggestions, no follow up questions or answers? Took her almost a decade to even type the confirmation number I had. And she proceeds to take a pen and paper to write down a 4 letter word. Watching her type on the keyboard was soul crushing. Horrible Service, unprofessional staff. Everyone should be fired. Better off spending your money on a better airline read more

No stars is what I wanted to leave the plane flight f9 2483 Had bowel movement all around the toilet seat and the flight attendant reply when told was 20 other people then used the toilet but yet we just got on the plane I found used snot tissue in my seat not to mention the restroom smelled of urine with very little tissue read more

I wish I can give negative stars because I so despise these airlines. The baggage drop off was way too slow, the staff at the airport are rude. On top of everything, they lost my bags and the only way to reach them is through mail and haven't heard from them. Would never take these airlines again and wouldn't recommend them. read more

unorganized , delayed flight, rude; and mean stewardess. don't fly this airline. This is the reason people hate flying. Spend the extra money and fly Alaska or Southwest. read more

Well the plans are new. Similar to the Sprit planes. The airbus a320 but without wifi. It's basically the same plan as the spirit lines. At least for no luggage or minimal carry on size. It's not great or bad. read more

Frontier Airlines - They do have these Interesting animals on the wing tips. They announce the name at the beginning of the flight - Airlines Near Me - Miami, Florida

Wow what a horrendous airline. If you ever want tot change you flight, even 30 minutes after booking, that's $50. To have a back pack, $50. I brought a backpack on my flight and had to pay $100 for a backpack, for a 1 hour flight. This company will literally charge you for everything they can, highway robbery at its finest. read more

The worst airline and airport I've ever flown from just an unorganized mess!! Go extra early & If you're not Latin be expected to be treated differently. Yeah I pulled the card. The airport employees are rude af that I spoke with except my gate agent. So my nephew was holding my water flask with about 1/2 an inch of water in it. Yes, 1/2 an inch and not half a bottle and didn't drink or dump it before going through security. Rude ass Security agent told us to get out of security check in to dump it outside of security checkpoint because he "can't" empty it there. Funny thing is that he just dumped an entire water bottle for some Hispanic lady right before us. But best part he was able to throw my water flask away but he couldn't open it to toss the water out If I didn't just see him toss water out for the little Hispanic lady in front of us, this review would be a little different. This airport is unorganized and all over the place No wonder flights are always delayed from here! lmfao a JOKE and frontier is a joke idk if I'll fly to Miami again or maybe I need a redo trip.& tbh the water around this time of the year is ugly. Save your money and your time and google the best times to come to Miami *& obviously we are supposed to dump it or drink it before we go through security but forgot. read more

Frontier Airlines - Check in at the airport to avoid these taxes & carrier imposed fees or pay extra 200 online - Airlines Near Me - Miami, Florida

This airline is ridiculous with their bag charges....fly aligent they are much more reasonable....

These Mfs canceled a 2 hr flight and sent us to an airport to wait 7 hrs.When we got on the plane they flew 3 1/2 of the 4hr flight and then they made us turn around. Frontier can go fuck they're selves. I wouldve put 0 if possible read more

Worst company. Will never travel with them again. You don't safe money with them. They charge extra for everything.

I would give them a zero, but that's not possible. Worst airline ever, I would never buy a flight from them again if I can avoid it. Bought tickets for my whole family from MIA to Maryland, and both flights had issues. First flight out was "Changed" to a flight time 4 hours later than originally ticketed, which caused a ripple of issues... arriving at my destination much later in the day than I needed to. My return flight was just straight up cancelled, with a credit on Frontier that offered no return flight?! Humm.. That's truly messed up. I requested a full refund, which they later did, but now I'm in Maryland with no return flight, forced to buy new tickets on short-notice (when flights are the most expensive). Frontier has no phone customer support, you can only chat which takes at least an hour, or email - which they tell you could take 7 days. NEVER AGAIN! read more

no me parece justo que me hayan cobrado un pasaje y me digan que puedo llevar equipaje de mano y me cobraron dos veces el equipaje de mano 79$ y luego 99$ me parece una falta total por parte de los miembros de dicha aerolínea! no creo volver a usar esta aerolinea más nunca en mi vida. read more

This is so fucking stupid we had to switch gates 4 times and planes 3 plus the 14 hour delay and now we can't even get our bags and no refund so fucking unbelievable read more

The plane was filthy, the service was good, but the seats do t recline, there was food around the floor from earlier flights. They changed gates 3 times. Not using again. read more

It's crap, they stole my $300 glasses and very bad service, I'll never go back to this again

I bought tickets for my wife and I 6 months ago, and they won't give you two seats together. They want you to pay an additional 100 dollars for that luxury. It's a very sketchy way to make more money. I recommend you not fly Frontier!!! read more

After this trip I am completely done with Frontier Airline. I'll spare the long drawn out details. But just know i purchased 2 round trip tickets ATL to MIA for March 23rd. With a departure time of 3:57pm. After many delays and lack of communication between the airline, the crew, the airports anddddd us the travelers. Getting on and off the plane twice. We took off at 12:20am. March 24th. Me and my flight companion spent 11hours in the airport not able to leave or reschedule our flights. What was offered to us as compensation was a meal flight voucher and thats about it. Never flying with them again. If i could get a full refund for my return trip i would. They nickel and dime you like crazy. Also for a 3.3 billion dollar company its crazy convenient that all of their phone lines are down and youre only able to talk to people thru dms on social platforms. So they dont have to directly talk to people. Not worth the money. Do NOT fly with them its NOOOOOOT worth it. read more

Its requested that you arrive 2 hrs prior. My flight was due to leave at 12:30 pm. I arrived at 11:10 am or so. The check in for Frontier lines was long with no sense of direction for customers flying in mutiple locations. Just some angry customer service guy yelling from behind the counter. My ticket stated I should walk up to station 233 to checkin, but no one was there. Out of fear of missing my flight, I moved over to the visible Frontier employee next to me, in which he was the guy yelling and arguing with 2 irate customers. He called for Balitmore in which was my flight, the two ppl in front of me needed to be checked in. I stepped away to the kisok to see if I would be able to print my boarding pass. Looking back attentive to when he would complete the last transition, and the kisok not working. I rushed back over immedately, he refused to take me. Froniter employee stated that HE CUTS THE LINE OFF 1 HR PRIOR, AND HE WAS NOT OPENING THE LINE BACK UP. IMAGINE BEING STRANDED IN A UNKNOWN PLACE UNWILLINGY BECAUSE SOMEONE REFUSES TO DO THEIR JOB. Word of advice don't fly Frontier Airlines Miami if so arrive 3 hours prior and request a manager if you have issues. Always call the Airline direct prior for any confirmation codes or changes. read more

So, I know cheap typically leads to poor customer and reliable service. However, I thought I'd give Frontier a try again, shame on me. Flight delayed 8 hours, the information has all passengers wondering how and when we get accurate information as it has changed several times. No text message, you have to make sure you check your email. Again, shame on me never again read more

Worst experience ever. Nickel and dimed for every bag, and convenience that is free on almost every other airline. I paid more than a flight from American Airlines when all the hidden fees were revealed. $25 to ask a question? Ridiculous. The flight was over 3 hours late. They didn't tell me my travel insurance was rejected for some reason, so I'm out $500 when I needed to change my flight. Nothing went right, and because they didn't seem upset by it or apologize for it, you can tell it happens with almost all of their customers. Everyone in line was complaining also. The amount of people saying they would never fly again resulted in TSA police coming to view the commotion. If you fly frontier, enjoy the waiting, confusion, frustration, surprise added fees and poor attitudes of the staff. read more

Flight took off an hour past schedule, and now I've been waiting a half hour for the bags to even start rolling out. Steer clear of frontier!!!!!!!! read more

Frontier Airlines - Airlines Near Me - Miami, Florida

The worse Very irresponsible n of course NO PHONE NUMBER TO REACH THEN FOR HELP!!!! Plain n simple horrible Prices are to get you to buy in to garbage read more

What a joke of an airline. We arrived 2 hours before departure. Understaffed in Miami. Bag drop took 45 minutes after waiting 15 minutes at kiosk for the paper tags. Then we get to wait in line at term F TSA check point for another 55 minutes. Terminal was third world atmosphere, indoor 80-84 degrees. TSA area was at least 90, couple portable A/C units that were designed for a smaller space. They didn't hold aircraft even though most of the passengers waiting were going to Baltimore. Gate agent was yelling at us even though we were running to gate. We were last to get on, they left 50 or more behind. They have to know that 50 people were still stuck in TSA. The planes are bare min, no seat recline, nice hard plastic seat with pretend leather with 1/8inch of padding. Hope you have your own cushion, looks like most of the other passengers had plenty. I would rather connect through ATL than deal with this low rent garbage. I realize the airline can't control TSA and they probably have to beg MIA to fix the A/C units. However they need collaborate with then to make this less miserable. Never again for me. read more

This is the worst airline I have ever dealt with. Ticket was cheap but They charge for everything else. Frontier in Miami is the worst of the worst. No customer service at all. Beware! Do not take! read more

the nightmare of traveling with this airline, canceled flights, exaggerated baggage payments, weight to the super rude airline. From 5 minus 0. read more

Horrible airline. They canceled my flight as it was supposed to be boarding and they had no representative there to guide or help us. Then the offered me a $400 spirit flight?? Girl please. We got a $100 voucher for frontier... which is useless because I will not be booking with them again due to their terrible customer service and complete lack of care for their customers. read more

Frontier bills themselves as a discount airline. They are anything but. Everything is billed ala-carte. The checked baggage fees is above the industry norm as is the overweight baggage fee. The overweight fee is particularly deceptive because their weight maximum is 10lb lower than most other airlines. None of this is my main point of contention. The customer service or lack there of is the worst part of an overall problematic airline. From the front counter to the flight attendants, rude appears to be the company's culture. Book elsewhere. read more