We fly almost always American. The flights are on time and the crews are always friendly…read more They have good perks if you're a reward member and we use them for savings. Out of all major airlines I feel American has the best service and flight schedules.

We recently flew business class from Miami to Rome in lay flat seats. This was our first flight on…read moreAmerican in over 25 years. We were impressed with American from check in at the originating airport to getting our luggage in Rome. We loved service before the flight in the Flagship Lounge and on the plane in business class in the lay flat seats. The food was delicious, and the service exemplary in the lounge and on the flight. Eric & Carmen were fantastic flight attendants. We were on time flying into Rome, even though we had a slight delay in Miami. We were kept informed the whole time. This experience with American has motivated me to look at their flights first for upcoming flights in the US and overseas!

Today we flew Delta, where one of my children flew as a minor escorted by Family and Delta staff,…read moreand he was treated like royalty at every interaction and not only with professional attention, but also making him feel comfortable every step of the way At MIA a few people to know Nicholas at check in kiosk and Ernesto in the counter was exceptional.

Delta's handling of my travel disruption was incredibly disappointing. My original flight from…read moreLaGuardia to Atlanta was cancelled, followed by my rebooked flight to Greenville after I had already spent more than seven hours at the airport. Delta offered no meaningful assistance, and I had to ask an agent to find another option. I was eventually rebooked to Columbia, SC, had to pay for a hotel, modify my rental car reservation, drive 4.5 hours to Atlanta the next morning, and pay additional parking fees. After all of this, Delta's response was to reimburse me $24. That amount doesn't come close to covering the out-of-pocket expenses I incurred, let alone the stress, lost time, and complete lack of customer service. I understand weather can disrupt travel, but how an airline takes care of its customers during those situations is what matters. Delta failed to do that, and their resolution was frankly insulting.

I was excited to fly Virgin Atlantic. I heard really good things about them. The positive is that…read moreeven in coach, there is a very decent amount of leg room. I flew from Miami to London and both ways the flight went pretty fast. That is a positive for me. We had two meals each way. The food was pretty good going to London and not so at all on the way back. As always, some of the flight crew is better than others. I knocked off one star and really it should probably be 2 because of a strange incident flying to London. Without talking your ear off, a passenger in front of us would not "allow" me or others to walk in front of her row to go to the other side of the plane. She actually ended up sitting in the VERY wide walkway in front of her. She yelled at each person somewhat loud. Long story short, the crew let a woman who had no business making the rules dictate to half a plane of people. Not only was it rude and bizarre, but it could be potentially dangerous. I don't understand how the crew could allow this and then tell me my purse needs to be on the floor for safety! I said something to a flight attendant and she told me the woman had the right to do this. She paid extra foe the emergency row. I did not even respond because....well...I did not want things to escalate. I contacted Virgin through the survey after the flight that was sent to my e-mail. They gave me 8,000 miles but really my hope is that passengers are not making the rules. I highly doubt any of the airlines I normally fly with would have allowed this.

My flight was canceled 2 days before we were scheduled to travel to Europe. They rescheduled us…read moreonly after we argued with them at the ticket counter and we ended up having to fly out 24 hours after our original flight was scheduled. This delay caused a domino effect of things that we had to miss and had already paid for in Europe because arriving a day late. This occurred over the Christmas holiday and it was impossible to reschedule anything last minute. We missed our train because of the flight getting in late and there were no more trains available for a few days to get to our final destination, so we had to book a flight with a different airline from London to Zürich or risk missing additional bookings that we already had scheduled. We ended up having to spend an additional $2000 because of this delay and Virgin is not taking any responsibility for it and pretty much brushing us off. I will never fly with them again and I recommend no one does either. They do not take ownership for their failures and do not care about their customers.

Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier…read moreAirlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box.

Bloody crooks. Purchase a seat - purchase a checked bag - purchase a carry on bag - if it is…read moreoutside the specs then another $99 charge will be applied. Will NEVER fly with them again - for all the extra charges, more expensive than the bigger airlines. Hope they go the way of Spirit - greedy bastards.

I'll admit, after hearing the horror stories I was ready for my review of Spirit to be barely 1…read morestar. I mean, they are the ones who unleashed the hell of nickel and diming for air travel (I mean charging for a checked bag??). They take Randian economics to its most extreme, with different prices between their mobile app and the webpage. Oh and of course, it was hard to make payment thru the mobile app so I ended up being stuck with the higher fee! Their app and website are chock full of annoying advertising to buy extra features that for the longest was basic to what is air travel. But especially in these times, when there's must-take business travel, you have to come through for your clients! After my usual airline canceled my puddle jumper (west coast of Florida) business trip at the end of the day, my company and I had to scramble and thus found Spirit. The terminal itself was fairly clean, and my low rating doesn't speak to the personnel. The gate agents, flight attendants and pilots were courteous and professional (I got there and back in one piece :) Heading there on an early morning flight, I was able to get essentially first class with a seat in the second row. Although my seat was really comfortable, the seat in front looked a little ragged with part of the "bones" of the seat showing. My return flight I had a mid cabin (though still window) seat on a mostly empty flight. These seats were firmer and slightly less comfortable. Oh and they didn't recline. The planes did seem a little noisier than the one I took on American last such trip. I did join the $9 Fare Club if for the understanding of getting what I pay for. Still, just 3 stars for unleashing the virus of a la carte flying :)

Spirit Airlines turns honest mistakes into a profit center…read more I've flown a lot. I understand low-cost carriers, fine print, and trade-offs. What I don't accept is a business model that appears designed to trap customers into accidental purchases and then stonewall them when they immediately try to fix an obvious mistake. On January 26, 2026, I went to Spirit's website to buy a seat and a checked bag. I believed I was purchasing a $69.95 Savers Club seat option. Instead, Spirit quietly charged me for: A seat ($47) A checked bag ($69) A Spirit Savers Club membership ($69.95) This was clearly an error, identified within minutes of purchase. What followed was one of the worst customer service experiences I've ever had. I immediately called Spirit: First call: 17 minutes and 39 seconds on hold, then disconnected. Second call: 18 more minutes, only to be told the agent couldn't help and transferred me again. When I finally reached a representative, I was told I was ineligible for a refund because I had supposedly "used" the Savers Club membership... on the same transaction in which it was mistakenly purchased. Let that sink in. I calmly proposed the most reasonable solution imaginable: Refund the seat, bag, and membership, remove them from my reservation, and I'll immediately repurchase the seat and bag at full price. Spirit refused. Repeatedly. Instead, they tried to push bonus miles and a small credit--completely useless to me, since my employer pays for my travel and does not reimburse memberships. I explained this clearly. More than once. It didn't matter. For over eight minutes, the agent refused to help while I remained polite and cooperative. At one point, I informed them I was recording the call. The behavior didn't improve. This wasn't about policy. This wasn't about fairness. This was about extracting $69.95 from a customer who caught a mistake immediately and tried to resolve it in good faith. Spirit Airlines has mastered the art of hiding behind "policy" to justify behavior that would never fly (pun intended) at a customer-centric company. The experience left me with the clear impression that confusion isn't a bug in their system -- it's a feature. If you value transparency, basic fairness, or customer service that treats you like a human being instead of a revenue opportunity, think very carefully before booking with Spirit Airlines. I certainly will.

I flew Miami to Houston on flight 1913. I know airlines usually have low scores but credit where…read morecredit is due. The flight left on time and arrived early. My compliments to the captain and crew. Take-off and landing was smooth even though they prepared us by saying there may be some turbulence. And a special thank you to Johana, the flight attendant, who brought me pretzels after they had passed without me noticing because I was sleeping. I also asked her for earbuds cause I forgot mine and she brought them over super quickly and with a smile.

United Airlines saved my vacation when another airline cancelled my flight. I can't say I am in…read morelove with any airline. But United did right by us, and we are extremely grateful for that. We had a very positive experience on this occasion and will certainly fly with them again.

Another review for Delta Airlines, this time flying into/from the Fort Lauderdale Airport (FLL) at…read morethe end of August/beginning of September in 2026. There is one daily flight from/to Los Angeles on Delta, and the times worked a bit better than flying to Miami. Ended up working well as the flight to enjoy the week-long cruise from Miami on the Icon of the Seas. It's about a 5 hour in-air flight between the the two cities, so Delta uses one A321(N) with Miami/FLL flight attendants. I'm guessing it's primary a flight for cruisers, and we followed the standard path. My wife, her mom, and I were traveling from Los Angeles, meeting my brother (who was flying same day from Houston) in Miami. So the three of us planned to come one day early on the 08:20 - 16:17 LAX to FLL direct. The same plane is then used to go back to LAX (17:30 - 19:56), which is what we decided to take for our return on the last day/night (this did mean a 8+ hour wait at the airport, since the cruise ship rooms need to be vacated in the early morning). I ended up booking the 3 round-trip tickets about 4 months early, spending about 34,000 miles per each Classic Main roundtrip ticket (Basic would have been cheaper, but would have meant no chance for upgrade and no entry into the Sky Club). I check regularly to see if the price goes down, and this time it was worth the effort. Two months before the flight, the price went down about $50 each, so was able to redeposit about 5,000 miles each back into my account, all doable via the Delta website. The flight from LAX to FLL was uneventful, with automatic upgrade for the ladies to Comfort+. Free wifi worked well, and got my free Dots pretzels for being a Amex Delta Reserve cardholder. The flight back was not full, so ended up getting upgraded to First Class for my wife and her mom a couple days before the flight (what's nice is then you are able to choose a meal beforehand). My wife upgraded her seat (which I ended up using) from Main to Comfort+ for $49 the day before. I ended up having the row (3 seats) all to myself. The flight left almost 3 hours late, because of lightning storms in the area. There were people on the flight who missed or were about to miss their connection in LA. One person was trying to get to Sydney and would probably miss it (since even if they got there on time, their checked bags would probably not). Later learnt that international flights do not allow checked bags to be flown if the owner is not on that flight. The opposite is allowed however, with the passengers flying without their luggage (a special exception is made for that same luggage to be flown on a later flight to join their owner).

I try to fly Delta as much as possible. When given the opportunity, it is my airline of choice…read more years ago I was medallion level and that's always a nice perk. Now I have the Delta SkyMiles, American Express, which gets you a free checked bag for not only myself, but one other person flying with me. In the day and age of flight travel that's a great perk. Delta is one of the very few airlines that allows all passengers to take a 22" carry-on, and a personal item. Definitely makes traveling a little more comfortable. The flight from flight from Fort Lauderdale to Raleigh was delayed 3 hours. They did notify me via email and text way in advance. Communication from Delta was excellent. The gate agents were nice, they emailed all passengers $12 food vouchers for the delay. I lost my day in Raleigh and the baby behind me cried the whole 2 hours. Some things are out of your control and I'm thankful Apple makes noise cancelling headphones.

The pilots were exceptional going to Rome and returning. We hardly felt the landing in Rome, it was…read moreso smooth. We returned to Miami in a bad storm and they did a great job landing as well. It is not their fault that we couldn't taxi to the gate for another 45 minutes. Honestly, I was just happy to be on the ground. The seats were horribly uncomfortable. I would never pick the same ones again. The middle seats were roomier. I found a way to sleep anyway. The flight out of Miami at 7:00 pm was best because within an hour, they fed us dinner and then I rested. The food is not the best. The ravioli was just okay. I had the meat on the way back and it was somewhat better. I would bring some fresh fruit or some snacks next time. The wine that they provide is very good. I was happy to have a glass of red wine before calling it a night. The return trip seemed so much longer because we were flying for 11 hours in the middle of the day. The flight attendants did their best to take care of us with beverages and snacks. A few movies later and we were on the ground. My only real complaint is that they know it's a long flight. Why not upgrade the seats to have more cushioning. I've been on busses with seats that are more comfortable than the one I sat in.

Would give it a zero if I could. Paid for an upgrade, my card got charged, and when I showed up at…read morethe airport, they changed to a smaller plane and downgraded me to my original class (economy premium). A month later, still no refund. Additionally, I had paid for preferred seating, and did not get the seats I paid for. When calling customer service, they are clueless. The website used for refunds keeps on giving errors. I need to speak with somebody competent from corporate. Thank you

Viva Aerobus did an excellent job on their flight from Miami, FL to Merida, Mexico. My luggage was…read morehandled with care. The crew, both cockpit and cabin showed up together in a proud procession on time. The service reminded me of the elegance that was traveling by air prior to 9-11. I would definitely use Viva Aerobus again going to Latin America.

Considering the low cost carrier and my first time flying to Mexico, I had low expectations. But…read morefortunately, I had a pretty decent experience. The flight started late But apart from that, everything was smooth. The seats not only were comfortable, but they also reclined to my astonishment unlike Spirit or Frontier. I flew from Miami and the gates are pretty far from the terminal Which is usual low-cost airlines. The overhead compartment was full of advertisements Which is totally ok for me, whatever could bring the price down. I need to fly a few more times to really Get an idea of how well the service is but For my round-trip to Merida, it was quite decent

Everyone hates Spirit. I have no problem flying with them. Seats may be a little tight, i'm only…read more5'3" so it doesn't bother me. It was a quick trip to Chicago today and we boarded on time, left a few minutes early and the plane was new and very clean. Staff was friendly. My only concern is, we fly home tomorrow night and I did see something that they were considering shutting down all operations this week. Fingers crossed I get home and my future flights are still ok.

Spirit Airlines was founded in 1980 and is considered a budget airline. It's low cost because you…read morehave to spend extra on food, seats, and checked bags. The planes are yellow, has smaller seats, and leg room. I've read mixed reviews. My experience was a good one. We took a direct flight from Bradley Airport to South Florida. From beginning to end, the experience was great. The flights were comfortable. Why 5 stars? We had a lovely flight attendant, wish I got her name. My toddler was freaking out on a very early flight back home. He was tired and couldn't get comfortable so he was crying. She picked him up an rocked him to sleep for me, wow, talk about 5 star service. As a parent, we know how stressful it can be to fly with young kids. The flight going to Florida he was amazing but the flight back, it was too early and he was cranky. Thank you to this flight attendant for saving the day.