I purchased this flight experience through Groupon and booked this for my best friend's bachelorette party tomorrow. I even called a few days prior to re-confirm my reservation. Tonight at 9:00pm (the night before my reservation), I received a phone call from the company. They wanted me to reschedule my reservation for a later day/time due to scheduled maintenance on the plane.
When I asked if there was any way for them to schedule the maintenance before my reservation, they said that there was not. I then asked the person to reiterate what he meant by "scheduled maintenance", to which I learned that he was already aware that the plane would need this maintenance on that day, but still let me make the initial reservation regardless. When I asked him how he would remedy the situation, all that he told me was to contact Groupon and that I would be guaranteed a refund. (This is something he cannot even guarantee because he does not work for Groupon, and I am in contact with their support team now).
Overall, I felt like this experience was unpleasant and entirely unprofessional on their behalf. Not only that, but it has now ruined the main event for my friend's bachelorette party, and I have to scramble to try to fix it. Not only should this have never happened in the first place, but at the very least, the staff should have tried harder to remedy the situation and try to accommodate us. read more