A heating and AC check up has been on my task list for the better part of 1 year. It quickly moved…read moreto the top when my AC stopped working, because dealing with 90+ degree temperatures is no joke. I decided to call Clarkstown Heating & Air Conditioning based on two things: Seeing their trucks driving around Rockland County all the time, and positive online reviews stressing their professionalism, promptness, and honesty. It was a pleasure scheduling, from the polite office staff, to the confirmation call that my tech was on the way, to the actual appointment with my technician Randolph. Randolph, an energetic and polite young man, greeted me with a firm handshake, and friendly smile. He confirmed the job scope, and price, and got to work and diagnosed the problem, and immediately solved it! He also gave me a tutorial, based on the questions I was asking, on how to use my existing system more efficiently, how best to set each thermometer, and when and how to change air filters if / when I wanted to do it myself. I'm satisfied with my service, and hope my 2nd appointment later this week (for a separate issue) goes as well. I was charged $109.00 + tax for the AC Diagnostic Check.

Buyer Beware: Outrageous Pricing for Basic Repairs I am…read moreincredibly disappointed with Clarkstown Heating & Air Conditioning. My AC capacitor went out on a hot Friday, and I contacted them looking for a prompt repair. While the technician who arrived was professional, the billing was completely predatory. They charged me $685 plus tax to replace a single dual capacitor. This is a basic 30-minute job, and the high-end universal part they used costs under $100 retail. The standard market rate for this repair in Rockland County tops out around $350 to $450. Charging nearly $700 for a simple part swap is an extreme, unconscionable markup. There are plenty of honest, local HVAC professionals in our area who charge fair market rates. I will never use this company again, and I strongly advise other Rockland County homeowners to look elsewhere unless you want to be severely overcharged.

This will be the last time I use Total comfort for any…read moreservice. Over a year ago we had our water tank burst in the middle of the night and at a recommendation of a friend we called Total Comfort. They were able to replace the best day. But, as a result I was duped into entering their preventative maintenance plan. This of course includes a yearly AC maintenance visit. It seems every time they come they find umpteen things wrong with the units and the cost for repairs are unsurprisingly astronomical. I went through this twice already with them. I immediately called a competitor following both visits and had them give a second opinion. Sure enough, I didn't need to do a vast majority of their "recommended" repairs. Never again with this company.

Your technician JON was at our residence and did an excellent job at repairing our faucet, pipe,…read morewater line, etc. Second time we have used your company for service, would not hesitate to call again, hopefully Jon would be our technician again

It was one of those crazy 98 degree days in this summer of 2025...and the A/C decided to stop…read moreworking. One call and they responded within the day. They got it functioning within a few minutes. Here's the crazy part...it stopped again the next day. So another call, another visit. They gave us gave us the real news. Quick repair or full replacement. Since it was not our building, we elected to service the current system. I will definitely keep them on speed dial for the winter months!

Rob (owner) came out himself to investigate a call I made on Monday that our steam boiler was not…read moreworking properly, he accessed we'd need a new one and said it was corrode. Let's face it, spending that $ for the stuff you cannot see is never fun but Rob gave a good fair price. His techs - Mark and Robert -were here all day and did not stop until job was done, checking to make sure it was working properly and explaining the system to us so it can function for years to come. They were cordial in working in masks in this trying time (and with us wearing them in our home as well to protect them). Removing the old furnace was a task in itself as it easily weighed OVER 500 lbs and had to be broken up in two pieces to get out of our basement! I had used DB prior to for our annual AC checks, but this is the first big time job and couldn't be happier. Great service all the way around.

They fixed my air conditioner and two months later it wasn't working again. It broke again in less…read morethan 2 months and they charged me again. Update: friendly on the phone. Explained their side of things and worked with us on the price of the services for something we thought was fair.

I should have known better when the last time they serviced my furnace I smelled gas for months…read more Finally called O and R and they said the bolts on the furnace were not screwed in properly and that the gas smell was coming from the furnace. Regrettable I hired them to install a new furnace this year. They never bothered to tell me that the new huge furnace did not fit into the space. Installed it and blocked my access to my back basement. Said they would take care of it. That was months ago. Still waiting...... new furnace 10,000$ not working. Stay away from this shoddy company!!!!!

Right in the middle of the stress of storing our furniture and getting our floors refinished, our…read moreshower and sink drain pipe became clogged. One quick phone call resulted in a rapid response and the situation was corrected. They are the best!

We live in an old house with lots of tricky plumbing and Hodges and Sons has always been able to…read morefind solutions and quickly fix many problems. They are very responsive and friendly. We've been happily using them for years.

Called for service as Inlost hot water. I have a Crown Boiler that gives a code which said I needed…read morea new Flue sensor. Tech comes, hangs out a while, says I need a new flue sensor AND a barnd new external condensate pump (with tubing) Repairs 1600 dollars. After I picked my jaw up from the floor, I asked the owner if my estimate could delineate parts vs labor. He then proceeds to double talk me about "there is alot more involved than parts and labor" umm wat? He continues on that he has to buy gas, pay for insurance, 401k, workmans comp, a warehouse. Basically giving me the "no man in the house hustle". I call a competitor, independent diagnosis of flue sensor, gets part (that was like 100 bucks) and I have hot water again. Concerned about the condensate pump Smith said I needed, I asked the honest repair man and he laughed because IT WASN'T EVEN A PART OF MY SYSTEM anymore and had been bypassed. So instead of 1600 dollars, I paid 500 dollars. I know that at the end of the day Smith would have restored my hot water, but he was absolutely taking advantage of me. As a single parent, every dollar counts and 1100 dollars is a big deal for us. He was absolutely ready to take food off my table. So in closing, the five star rating is probably because most people dont know their ass from their elbow and blindly trust that a company isnt out to soak you. This is your fair warning. If you do call them, save yourself money and get a second opinion like I did. ​

Stay away from them! Incompetent workers. Matt (owner) showed up 1 time…read moreand 1 more, when we had problems. Never answers phone. Never on time. We had a free 1 time app. for maintenance at beginning of this season after new expensive system was installed. Never showed up. Today, after numerous calls, Jennifer (his sister), promised Matt will stop by to see our concerns. Never happened! Not even a call. While installing the system different workers came each time. Some didn't speak any English. Bad, bad, bad!

Forrest and Ryan were wonderful to work with at my home. thank you for sending them to help me out.read more

Forrest and David did an excellent job installing my electrical panel. They were professional,…read moreworked clean and were very pleasant to work with.

Amazing customer service and quick responsiveness. We had an emergency and our AC went out on a 90…read moredegree day. Frank came and saved the day! He was very honest. He told us how to keep our system up to date and maintained. Saved his number for future use and definitely will recommend to others...

DeMasco is great. Frank accurately diagnosed, explained everything as he did it and was able to fix…read moremy 20+ year old split system unit, saving me a very expensive replacement job. I will definitely call them again if/when need arises!