EXTREMELY RUDE SERVICE & SERIOUS FOOD-HANDLING CONCERNS The Ambrosia Bakery - Stratford 1040 Barnum Avenue, Stratford, CT Public business listings identify John Chaves as the owner/principal. Absolutely unacceptable experience on Monday, September 7, Labor Day. To be clear, I did not interact with the owner; my experience was with a dark-haired female employee behind the counter. Despite spending over $100, I was treated with a shockingly nasty, hostile, rude, and unprofessional attitude. When I complained about her behavior, she actually told me not to return. Even more concerning was what I personally observed around the food: her fingernails appeared dirty, she was not wearing gloves, and her hair appeared loose and insufficiently restrained around the food/service area. Combined with her treatment of customers, this left me seriously questioning the standards being maintained here. I will be submitting a complaint regarding what I observed to the appropriate Connecticut/local health authorities for their review. A bakery should provide courteous service and inspire confidence in how its food is handled. This experience did neither. Ownership needs to address both issues. I will not return or recommend this location and strongly urge others to think twice before spending their money here. read more

Pro: The cakes were AMAZING! Looked amazing and tasted delicious. Several people asked "where did you get this?!". Con: I went there is person to place my order for a special event. Confirmed the date and order 3x while there b/c the woman taking the order kept asking me the same questions repeatedly. Called 2 weeks before, paid for order in full and confirmed the date needed. Called 1 week before, confirmed the date and order. At pick up none of my order was ready and they had the date wrong! The special milestone cake I ordered could not be made for the party! I asked for two other cakes that were there (smaller) to make up the size of what I ordered. Was told "There is a price difference that you owe." I said, "You messed up my order, I think you need to eat the cost." She checked with the manager who agreed with me. In the end we got the only two cakes there so it worked out. But, NOT happy that after repeated confirmations they got the date wrong, nor that they asked me to pay the difference. read more

Ambrosia Bakery - Cake from ambrosio bakery in stratford, ct(flowers and words by me) - Bakeries Near Me - Stratford, Connecticut

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What a nice place! I loved the little experience I had there today, the girl in front and the girl who makes the sandwiches are very friendly, I had no idea what to eat and with the options she gave me I could find my breakfast. I also bought something new to wear and I definitely think I'll be back. The environment looks very clean and fresh, the showcases were clean and full of products. Very good in general. Que lugar tan agradable! Me encantó la pequeña experiencia que tuve allí hoy, la chica en frente y la chica que hace los sándwiches son muy amables, no tenía ni idea de que comer y con la opciones que ella me dio pude encontrar mi desayuno. También compré algo nuevo para desgastar y sin duda creo que volveré. El ambiente se ve muy limpio y fresco, las vitrinas estaban limpias y llenas de productos. Muy bueno en general. read more

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The cannolis were awesome. Other than that, it was a lackluster experience. No pricing for most food, no names on the pastries to know what is what. But short staffed and busy enough that it's not like you can get the personal touch of having a helping hand from staff. The girl did try though. The Italian circle cookie with the jelly, couldn't tell you the name, that was very good too. If I knew the area and could find other bakery's, I don't know if I'd be back. But if you stop by it's worth at least getting a cannoli read more

The quality of the pastries at this place was disappointing. I purchased three pieces--one for myself, one for my girlfriend, and one for my mother. All three of them commented that the pastries were dry and somewhat hard to bite into. Curious to verify, I tried one myself and agreed with their assessment; the pastries were extremely dry and tasted as if they had been sitting out for several days. This experience has convinced me that I will not be returning to this establishment again. read more

The birthday cake we ordered was amazing as always! This is the only place we get all our event cakes from! Never disappointed! read more

I go to this bakery for the cheesecake and birthday cake but lately their cake consists mostly too much whip cream the outside layer of whip cream to thick I wish they don't spread as much usually end up throwing cake out also they're not making the cheesecake as before and the staff they have know not willing to help I ask one of the employees for number 22 candles she said no more and she continues talking to the other employee when I payed I said to the other young lady you sure you don't have more candies she right away pull a box out with number 2 need to find me another bakery this one not worth spending my money because they are pricey and not customers friendly at all read more

Was a delight when I initially found this place when I moved to Stratford four years ago. Quality has gone down substantially. My wife went there this morning and ordered 7 breakfast sandwiches. What we got was the scraps. Bacon was burnt and broken up into little pieces. Scrambled eggs were absolutely atrocious. I was going to slide and just move on but I realized two things. 1. This is Father's Day and it's my day to be a little bit of a diva 2. I actually called to air my grievances and was greeted with the most, " I don't care" employee. I broke down my dissatisfaction and received silence. There was no omg we are sorry or how can we make this better. I asked to speak to a manager or owner to which they said someone would call me back during the week. This employee would not tell me who I could expect a call from or when. I asked who made the sandwiches and whether it was the same person who normally makes the sandwiches and she replied, "it's normally anyone who is free at the moment " in a condescending tone. Prices have gone up and customer service has gone down and I cannot and will not accept patronizing a business who makes mistakes and doesn't take said mistake as an opportunity to right the mistake. read more

Nice little bakery in Stratford that has a broad range of pastry, bread, cakes, cookies, etc... I went for the cannoli's and according to Wikipedia; "Cannoli consist of tube-shaped shells of fried pastry dough, filled with a sweet, creamy filling usually containing ricotta cheese and chopped succade." Anyway the cannoli from Ambrosia are pretty good (maybe because I have no reference point of eating one before). I can't say it is a great bakery, but it's not bad either. Best thing would be to try it out for yourself and let us know about it. I did my part by being the first one to review, so now it's your turn. read more

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Lovely staff and great quality pastries. Every year I choose the Ambrosia in Stratford to get my birthday cakes from and everyone always loves them! read more

It used to be the best deli in town until an Asian woman started working there. 90% of the time when I order sandwiches to go,they give me the wrong thing. I don't know if this woman is the new owner or manager,but her demeanor is very condescending and somewhat rude,and she makes you feel like she's doing you a favor. read more

they give you the sandwiches cold they should ask you if you want it on the grill or cold very bad place

Hands down best bakery in town! The workers up front are always nice. Highly recommend this bakery!!!! New management is amazing

We attempted to get cheesecakes from here for our wedding. At first they were very nice and said to come back once we picked out a cake stand to determine what size we'll need. Once we came back to talk about sizes the staff working there said they couldn't help us. They said the cheesecakes only come in large and medium and there was no way for them to determine what the measurements of those 2 sizes are. The staff refused be even a little bit helpful and were completely dismissive. We used to come here for holiday and birthday desserts but I'll never go back. BUT on the bright side their refusal to help forced us to try a different bakery which was awesome. read more

Got great help here ordering a cake for my nephews birthday. The cake decorator here was very helpful, and made the cake exactly how I wanted, would definitely recommend this place for all their little goodies! read more

The pies and cakes are usually delicious. The younger girls behind the counter are NEVER pleasant and seem like they don't want to be bothered with doing their job. Be prepared to get an attitude if you ask a question. I would give 5 stars but because of them it's 3. read more

Without a doubt the worst possible service I've ever received at a bakery. I ordered 40 cannolis and 40 small cheese cakes over the phone for my wedding. Later that week I called to confirm the order and to make sure I got everything right- they confirmed the order was correct. When I called a third time to ask what time I could pick everything up no one answered the phone. I then went in person, and found that one of the employees was refusing to answer the phone, and then picked it up just long enough to say "Can you hold?" before putting them on hold indefinitely. This same person confirmed my order was correct a second time. While there I asked for a copy of the receipt, since I'd paid over the phone. They refused, stating that they couldn't separate it from the order. The day of my wedding and the bakery only had 20 small cheese cakes to give me and insisted that's what we had ordered. A friend was picking everything up for us, and they ultimately had to leave with the incorrect amount. We then ran out of cheesecakes at our reception. This place really needs to work on training their employees in customer service. read more

Great place! Ordered a and cake for a birthday.. Was made to perfection.. thank you.

This is the most convenient bakery in town, for me, so I do regularly go there. They have the best hotdog rolls around, I think. Close to how I remember the French bakery ones. Hard rolls are pretty good, as well. Other than that, I find their pastries to be less than worth eating the extra calories. Fillings are scant and some lacking enough flavor, icing a bit light, dough not very rich, always just not quite there. Oh, this place runs out of hotdog rolls about a third of the time I go there for them. Anyways, over the past year or two, started getting sandwiches there; wow, what a find. Simple, but hearty sandwiches on a fresh roll at a great price. I started going most every day. Either for breakfast or lunch and some days for both. Well, recently a sign went up announcing that there was new management. Well, the counterhelp was changed, but everything looked the same. But when I paid for my sandwich and picked up the bag, I noticed something big had changed! The bag felt like there was barely a roll in there, let alone a full sandwich! LOL. My hearty sandwich was turned into a poor little girl's school lunch... I go less and less each week since. I'm being generous with the stars... read more

Get rid of the staff - specifically the young girls. They're consistently rude & full of attitude and that's about the only thing they're consistent with. They also like to whisper and give looks to each other while customers are in front of them, not a professional or good look AT ALL. Also, if you're going to have signature sandwiches you should probably know what to put in them. There really shouldn't be any mistakes if it's a SIGNATURE sandwich you guys have on YOUR menu. read more

Saturday I ordered my son's 1st Communion cake from Ambrosia and it was a HUGE hit!! Thank you so much for making his day extra special. This was the 1st time I had ordered a cake; usually I just stop in for a quick takeout pastry order. My son has fallen in love with the lemon cake and now everyone in my extended family won't stop talking about it!! read more

I've been going there for years because of convience only. While their selection is good, their staff is unpleasant and unhelpful ( never s smile or a greeting). Now that they've opened the deli section it's takes twice as long for regular bakery customers to be taken care of. read more

I grew up in Stratford and never really appreciated what a great bakery Ambrosia's was. When I bought my own place within walking distance I frequented the bakery much more often. Every time I was invited to someone's home for dinner I stopped by for delicious desserts to gift to the host. I have never been let down...the éclairs and cream puffs (half whipped cream half custard) are my favorites. I have had many éclairs from many places and I can honestly say none of them hold a candle to these. They are made just the way I like them. The blueberry crumb cake is to die for. The fruit tarts are on point! Some of the favorites of those I buy for are: marble cheesecake brownie, brownie with nuts, lemon squares, and cannoli. Their apple pie is also great. I would definitely recommend Ambrosias to anyone looking for a quality bakery with reasonable pricing. read more

I use to come hear every morning for coffee and a breakfast sandwich at 6am it was my to go place after working all night. But for some reason it has changed. There's a young girl their that always has and attitude nothing is ever ready she says she can't make me my sandwich cause she just open she has to walk to the back for every thing any one else ask for. Service is awful. WHY DO YOU OPEN AT 6am IF YOU CANT ACCOMMODATED YOUR CUSTOMER. read more

I have never posted a review on a place but something just happened to me and I felt the need to. I have favored this bakery since I moved to Stratford particularly for there cheesecake which is my favorite pastry. I just dug into a piece that I bought yesterday and halfway I found a piece of hair in deep in the cheesecake. Shame on ambrosia bakery. You have officially lost a customer. Needless to say I have the dry heaves right now read more

Ambrosia Bakery - Hair in the cheesecake - Bakeries Near Me - Stratford, Connecticut

Ambrosia is a pretty cool place. It's situated on the busy Boston Post Road, so it's hard to miss. I've never had a horrible experience there except for that one time a rock-hard cookie latched onto my molars. I have no idea what that was about, but I recovered. Never had a bad tart. It's all pretty good. The service is okay as well. They explain everything in detail and know what they're doing. The cheesecake is really really good. It's more moist than others, but I would definitely want that over a crumbly one. Can you even imagine? Powdered cheesecake. Don't ever invent that. read more

Amazing pastries! I highly recommend the cheesecake, its delicious. The staff is really friendly and the bakery is very clean. I go there atleast once a week. read more

LOVE this bakery! I take my son there every chance we get. The pastries are delicious, the prices are great and the staff is friendly & helpful. Had the Fruit Tarts today and they are amazingly decadent! I live here in town I highly recommend you take the time and get a treat at Ambrosia Bakery! read more

Consistent is how I would describe Ambrosia. Best bakery in town. Great breads, rolls & cakes. Our family has enjoyed many bday & holiday cakes over the years. You'll also get what you ordered. Many of the employees have long term. So they get to know you. Try their Chocolate Chip sour cream coffee cake - yum yum! read more

Being objective....Pies/cakes/cookies are great. ! Although I agree the employees are not that nice. They are not mean, but they don't know my h, unwilling to help and seem to not know much. I don't put the blame on them, I put the blame on management. All around I can it lie the deserts are amazing and of you are looking for that then I def recommend this place !! read more

Never dissappoints for a delicious sweet treats. Whenever we have people over or are visiting friends, we bring a box of cannolis from Ambrosia! read more

My boyfriend and i stopped at the bakery ordered different pastry's to try! I definitely recommend this place everything we ordered tasted fresh! Definitely hit the spot! read more

Really cold, uncaring services. I've only gone in a handful of times and the young ladies at the counter don't seem to like their jobs. I went in today and again the young lady doesn't seem to know how to crack a smile. Her answers to my questions were short and I felt like my business was irritating to her. I purchased a cake, which she left in the middle of the counter and needed to reach for it. She walked away with not even a thank you. Really odd place. I've learned my lesson and will find another bakery. read more

Ambrosia Bakery on Stratford, CT... Worst employee ever... No Good Morning, no smile... They look really miserable... I hope management read the reviews... read more

Stuffed breads used to be very good, especially for the price. Now there is absolutely no stuffing in them. Ordered a pepperoni and cheese and they forgot the cheese. Would be ok if there was some pepperoni in it but it was paper thin. Also ordered the eggplant and same thing you could barely see the eggplant. Basically paid $9.50 for a sub without any meat. Will be going to Gaetaneos on Barnum from now on. read more

Somehow, I didn't know this bakery was here. I'm glad I found it. The people are nice and the baked goods are fresh and delicious. Enjoy!

The goods are good, even very good, but the counter help in the morning seem annoyed to be there. I have been there early twice on the way to the office and the woman both times made me feel like an unwanted inlaw. I just go to Dunkin Donuts down the street for a box of munckins when I want goodies for the office now. read more

Disappointing. The last time my husband and I came here all I wanted was a nice homeade oatmeal chocolate chip and chocolate chip cookie. What I got? Hard cold cookies. How does a bakery not offer warm soft cookies, if they're homeade? Just now I decided to try their chocolate brownie, which tasted like a cold/frozen store bought brownie! How do you call yourself a bakery?! read more

This bakery is the worst. Their cupcakes are disgusting. It's like eating those grocery store cupcakes in the packages. I've never had buttercream icing that tasted like medicine. Elck I have such a bad taste in my mouth from it. Also I have tried their cookies black and white was really dry and crumbly. The chocolate chip cookies also tasted store bought and dry. I will not be a returning customer. read more

I love this bakery. They have the best cheese cakes and birthday cakes. The carrot cake is amazing and the cannoli cakes are even better! I always order my special occasion cakes from here. The rolls are always fresh and the variety of cookies is amazing. If you can try the bread with pork baked into it. The service is quick and friendly. Highly recommend! read more