AC was on the fritz as the warmer months were approaching. Robert was quick to contact me and came…read moreout the next morning to check out the issue. It was a bit of a puzzle figuring out what was going on. We thought it was fixed the first time but the issue persisted and Robert was easily reachable through text and call when I contacted him about it. He came out the next day to check it out again and was able to identify the source of the issue and complete the fix with no issue. Friendly, quick service, fair priced.

Worst experience ever. After a short diagnostics from Absolute Zero LLC it was determined both our…read moredampers were not functioning properly. When we asked for a receipt to the $60 cash paid he had no appropriate paperwork with him and wrote it with a signature on a piece of my mail. After having to follow up daily to see if parts were ordered, and kept getting the response "called but haven't heard yet" or "Oh I forgot" I finally gave up and called Honest AC.

Upon recommendations from three friends, we called Dave at Extreme Air when our air conditioner…read morequit working. Dave came out and spent lots of time taking all the components out, inspecting them, and cleaning them. He found the root of the problem and got us going again. We were prepared for a hard sell on a new a/c unit, but Dave didn't do that. He simply fixed the problem--and for a fair price. In the past, our experiences with a/c repair consisted of someone coming out and taking a quick look around, then either not fixing the problem or charging a lot of money for what turned out to be a band-aid and a hard sell. It was refreshing to have someone come into our home and treat us right.

Dave is fantastic! We had a AC repairman for many years we had gotten his name from my MIL. She has…read moreused him since her AC repairman husband passed away in 96'. I called my regular guy to come and just inspect the AC unit and tell me if there was a leak. My family was going thru a tough time and I explained we were not doing well. Instead of being nice and charging a nominal fee to check he said our unit was rather old and that he could do a service call, how about that? I said no explained again the terrible hardship our family had been thru and said we just wanted him to inspect the AC unit and tell me if there was a leak. Once again and a third time he said that he could do a service call for over 100 dollars, how about that? I told him no thanks and I might get back to him. He seemed like a greedy unfeeling person. Between us and my MIL we had given that man a lot of money and he would not just check this small thing for us-dang what a creep! I never trusted the guy, my gut always thought something shady was going on with him. So I had heard of a rec for Dave and called him. He was so kind and just checked what we needed checked! He listened! I told my husband next time we need an AC repair-we are calling him, goodbye to the last guy. Dave came out last month and was very sympathetic to our family still going through a hell for 6 months. He did a great job with the repair. he came out the end of one week to diagnose, I never saw a harder worker with him going in and out.of the house to check the unit, get things from the truck, etc. He had to come back to install the part the next week. He gave us a good fair deal. He is a good person and that counts for so much! He is the bestest!

Victor has work on my air conditioning and heating unit on several occasions. They have always been…read morevery professional provided me with reliable and outstanding service. They are very upfront about costs and services needed. On this occasion I had them install an Ecobee4 thermostat to replace my old unit. Not only did they do a good job on the install getting it done quickly they also pointed out some things that I would've missed if I would've tried the install on my own. Hint the elusive C wire. I would highly recommend you contacting them for any HVAC services

Service was done but once i noticed an issue 2 months later they would not take responsibility…read more Owner is rude when I tried to explain what the issue was. He will not come out and even look at it saying they dont make mistakes. I now have mold growing in my vents do to a water line that will not drain. I also have to pay someone else now to fix the issue and to get my vents cleaned. The owner says he dors the work but actually has another person who isnt certified do the work. He also told me his buisness has an A+ rating at the BBB but they are not even on their website, I looked them up to report them and they dont come up.

I want to warn everyone to stay far away from this company. When I was visiting my grandmother in…read moreButler TX, I had a terrible experience with them. The workers were incredibly rude and immediately started talking about charging me just for coming out to look at the issue. When I explained what I thought the problem was, they gave me an outrageous estimate that was double what other local heating and air companies were charging. On top of that, they quoted me a price for a part that can be bought on Amazon for one third of what they wanted to charge. This is nothing but price gouging. It's clear that they deliberately try to take advantage of people who don't know any better. I'm a smart shopper and I always compare prices, so I caught it. But if my grandmother had been alone, they would have robbed her blind without hesitation. That's their business model, preying on the innocent and unknowledgeable. You've been warned: do not trust this company. They are out to scam people.

These crooks came by my house today while I was at work. I had to get the AC fixed and could not…read morewait to be off of work when they came by. My roommate who has a little bit of Autism was the one who was home when they came by. Unfortunately that decision would haunt me later as these guys take advantage of people who don't ask questions or speak up for themselves. These crooks charged me 325 for a run capacitor when it is never more than 100 at ace hardware store. These pathetic excuses of humans will take advantage of you if you are not careful. I will never contact them again and will spread the word of the crappy overpriced service.

When someone says "I have a guy for that", they mean Josh. He's the best guy to call when things…read morestop working and you don't have a clue how to fix it. He genuinely cares about getting things done right and is always willing to go the extra mile to help folks out. He's saved our family in the summers when the AC died and our house was 1000 degrees. Then when we were prepping for a new baby and needed to track down a leak that was causing mold in the attic, he was on it repairing, insulating, fixing drywall, and more. I'm always so blown away at how many skills this guy has to tackle any job.

I highly recommend Josh for any HVAC service work other handyman work. I am a realtor and I have…read morebeen using his services for over 6 years now and I can say that he is 100% reliable and does an excellent job, I have recommended him to so many of my clients who have also been very pleased with the level of service and the quality of work he provides. Josh is also a very honest and trustworthy person.

Texas Quality Services unfortunately was the HVAC sub-contractor on a major renovation of a West…read moreCampus fraternity house I oversaw. They did some mediocre work and their help with problems after the fact definitely leaves something to be desired. During the actual remodel, we failed to pass their part of the inspection multiple times. We had problems such as parts of the duct work not being glued. When you remodel student housing during the summer, you have a very, very tight time table to get things done and get your certificate of occupancy. We barely made it! A few months after the remodel (during winter) we had a problem with one of the new condenser units they installed. It was not cycling properly. To their credit they got out and fixed the problem Monday morning. The low ambient temperature was simply set wrong. (plus 1 star) December of next year it actually snowed in Austin (didn't stick, of course), the students started complained that the heat was not working in the remodeled part of the house which includes multiple furnaces. It is incredibly unlikely multiple new units would fail at the exact same time. Obviously something was probably just set up incorrectly, like before, and this is the first time it was cold enough outside to notice the units weren't running properly. I called Texas Quality Services. They had been very responsive to the initial AC problem from their installation. Sadly I was told they do not provide service and because the installation was over 1 year ago we would have to call someone else and talk to the manufacturer for any warranty claim. Since TQS wouldn't help with the problem, I reached out to a handyman friend who went out and inspected the units. He discovered the gas had never been turned on to the units since the remodel. He turned the lever and we had a good laugh. NOW FOR THE REASONS I'M UPSET AND TAKING THE TIME TO WRITE A POOR REVIEW: The main reason is because TQS failed to tighten the fittings that provide gas to one of the furnaces!!! If one of the students had figured out the gas was off instead of someone who knows what he is doing, they might not have noticed the gas smell before closing the closet and leaving. He could have accidentally blown up the $#*$%@ house!! #1 - They used clear mastic on the ducts and missed places which caused the city inspector to fail us and jeopardized our remodel timeline. #2 - They set up a condenser unit incorrectly. #3 - They obviously failed to test both furnaces. #4 - They carelessly jeopardized the safety of the tenants by failing to tighten gas fittings. #5 - They hide behind the excuse they don't do service work. This was not service work. This was your original job. If you look at other reviews for TQS, you see a common theme--complaints about their installations and crappy assistance after the fact. If you are a GC, find a better sub. If you are the property owner, demand a different sub from your general contractor. And for the owners of TQS, hire better employees and fix your boo-boos.

Isn't is strange how one mean person can ruin a 4 (potentially 5) star experience?…read more Austin Texas in August is like being wrapped in plastic with the sun pointed about 3 inches from your skin. It is unpleasant to say the least. With that in mind, imagine living without air conditioning for over 3 days. That brings you to my life. My home warranty company sent out Texas Quality Services. Jordan at their office was pleasant and helpful. When another client was a no show, Jordan sent Sammy the tech to me asap. Sammy was also pleasant and helpful. The poor guy was working in the heat, sweating like crazy but remained nice. I don't know many people that could do that. On the day the work was to be completed, a part on the brand new unit was leaking. Its 5pm on a Friday and of course there is no way for poor Sammy to do anything to help. One more night in hell was my future. He promised to be back Saturday morning. Saturday morning comes and Sammy is 45 minutes away at 9:20am. At 11am he is still no where to be found so I called and called. No answer. HERE is where the great experience falls apart. I am convinced the poor guy is lost or in an accident or stuck somewhere so I call the GM wondering if he can help find poor Sammy. THANKS TO JUSTIN STEVENS, GENERAL MANAGER 4 (potentially 5) stars is a 2 (and only a 2 because of Jordan and Sammy). His incredible unprofessionalism, rudeness and hanging up on a customer after threatening to withhold services until MONDAY (Remember it is Saturday and 104 degrees) made me realize that customer services sucks. His exact words were "you are a home insurance claim and I make no money off of you so I went above and beyond by calling Sammy for you and I could tell him to go home until Monday"...click (phone hanging up). Shocker that he didn't answer when I called back and his voicemail said he is out of the office until July 15 so do not leave a message (it's August Justin, get your act together). I thought about calling the owner, who I see has the same last name but I figure whats the point. Brothers stick together. Instead, I filed a complaint with my insurance company. They were so happy to hear that their vendor claims to make no money so I guess no longer referring clients to them means 0-0 is, well, 0. That shouldn't bother the Stevens brothers since they "make no money" anyway. Texas among other hot states are in "emergency" status right now. It seems criminal to me that a company there to help with situations like this would jeopardize myself and two children because the GM didn't want to be bothered on a Saturday morning. UPDATE - SPOKE TO GINA FROM QUALITY (MARRIED TO THE GM, JUSTIN) TODAY 7/15/15 AND SHE ADMITTED TO SEEING THIS BAD REVIEW WHEN I WROTE IT AND ADMITTED TO IGNORING IT. CLEARLY SHE IS MEANT TO BE MARRIED TO THAT BULLY.

Got quotes from all the recommended Austin area chains for a full HVAC replacement and Mike was…read more$2-4k below all the other quotes. Very happy with the quality of the work and professionalism of the staff. My new system runs great and I always prefer to support small businesses

Mike is awesome. I called around and placed a post on Facebook asking my world of friends, "Who's…read morethe best to replace 3 AC units? Who's not going to rip me off." Interestingly, got a lot of answers but two people had the same recommendation, and the two people with the same idea are hard-asses who wouldn't tolerate less than perfect service. I called their guy, and that's how I met Mike at MJ2 Mechanical. Great guy, knows his stuff, and gave me a price that was very competitive and walked me through the City of Austin rebate program. He fixed some duct issues in the upstairs that had been vexing us for 10 years and that our old AC folks couldn't navigate. And he explained some airflow issues that are helping us stay cooler and cut costs. Love this guy and appreciate the honest competent way he does his work. Try them.

Last summer we had an issue where build up in our AC drip line caused the safety switch to turn off…read morethe AC unit. Ed helped us out that day and I felt his price was incredibly reasonable. He was kind and walked me through this issues so I could take care of it if it ever happened again. Fast forward to today, same issue occurred. I thought I remembered how to do fix it, but called Ed for confirmation. Sure enough he called me right back, confirmed the process, and I was back up and running right away. I appreciate Ed helping me out over the phone instead of making up some reason to have to come out and charge me. I HIGHLY recommend Ed with AirWerks!

I contacted AirWerks this morning due to our AC unit not running. I received a response within…read moreminutes. The service call was performed an hour or two later. The service was great. The price for the repair was fantastic. I highly recommend AirWerks for HVAC repairs. I hope that I don't need them again soon, but if so, they will be who I use.