I just witness the worst possible customer service ever! This was my daughter's first time coming here and I was considering it but after what I witnessed, no way! I would take a close look at who's the face of your company because they just scared away a potential customer! And this was not an experience I had but one that I witnessed and the associate with black shoulder length hair (pulled back into a ponytail) is either unhappy with her job or just rude...but she certainly took those emotions out on the poor lady who had a MEMBERSHIP with you guys... read more

Amazing Lash Studio - Baybrook Village - Eyelash Service Near Me - Webster, Texas

Ask for Katie! She did amazing and I really like the way they turned out. Only 4 stars cause I wish it was a little more personalized and not confined to the 4 styles they offer BUT they look very good nonetheless. I will continue to come here! read more

Katie is an amazing lash artist! She has been doing my mom's lashes for a long time, and she does an amazing job. The lashes stay in a long time, and my mom says it's the most relaxing hour of her week:) read more

Terrible service! I hope the other offices have better service. I don't recommend this office to anyone

I walked in to speak with someone about pricing, the place I go to although wonderful is a bit far and I wanted something closer to home. The receptionist was on the phone but could've took the time to acknowledge my presence. I walked out with no information, makes no sense to wait around for someone who doesn't want to assist you. read more

I have been getting eyelash extensions for over 5 years and recently moved to the area, so I thought I'd give this place a try. I've had nothing but an awful experience almost every appointment. The stylist do not produce the same level of work, so you come out looking different every single time. The first time I went in for a full set they completely ignored my request for fuller lashes (which was written in the appointment and verbally communicated to the front desk clerk) and gave me a basic classic look. The stylist then said "well this looks better on you anyway" when I pointed out her mistake when all was finished. Most of all, I have been trying my hardest (calling/emailing their studio and corporate office) for over a month to cancel my membership and they refuse to help me. The Bay Area studio refuses to contact me back, the corporate offices keep giving me the run around, and they keep charging me for my membership fee regardless; even during this pandemic when their studio is closed and they cannot even provide the services my membership is entitled to. This place is a joke. Eyelash extensions are not cheap, so spend your money elsewhere for the quality and care you deserve. read more

I had my first extensions added on at this location and I was very happy with them and the lashes have good quality and they last a good amount of time! read more

i love it here! I personally have naturally short and stubby eyelashes so I need to get my lashes done here. The location is great and the employees have always been so nice to me. I tried a different location in Meyerland just because I needed a refill that day and Bay Area was fully booked and I've never regretted it more in my life. They left my eyelashes clumpy and stuck together but when I went back to Bay Area, my stylist Julie fixed them and made them better than ever. She's honestly the best of the best and does a great job. read more

This is the poorest excuse for a business. I have had bad experiences since day one. I was given a tech that spent an hour and still couldn't get the lashes applied correctly. I was then told that I needed to pay for the removal of the spider web looking lashes on only one eye. I have shown up for appointments and they have no record of my appointment and turned away even though I can show it in my call log. I cancelled my membership with them and was told I could use my credits that I paid for even after cancellation. Now I'm being told that I cannot use them, I lost them when I cancelled my membership. Then when I asked for the manager's name or phone number, I am told that they cannot give out their information. What kind of business are they running? I will be filing a complaint with the BBB. Don't waste your money here. read more

Love how these ladies took care of me yesterday , Veronica and Megan..They gave me information that was very useful. Thank you ladies

I'm always getting compliments on my lashes. They look so natural and I love that I don't have to wear mascara! Ask for Brandi she is amazing read more

I've been coming here for a year and a half and the past 3 times I've come my lashes were not completely refilled and I leave with my lashes looking the same as when I got there. I'm so disappointed because I spend 60$ on these ! Trying mrs Ingrid lashes now! read more

I've been wanting to get these done for a while and my friend recommended this location! Couldn't be more happy with the results! The staff greeted me as I walked in the door and made me feel welcomed! I have long lashes already but I wanted to make them look thicker and Tuyet gave me exactly what I was looking for! She informed me on how to maintain my lashes and keep them clean so they would last as long as possible. The salon was beautiful, modern, and super clean! Tuyet made sure I was comfortable and took her time to make sure I got exactly what I was looking for! I highly recommend booking an appointment if your looking to wake up flawless! read more

Amazing Lash Studio - Baybrook Village - Natural but full! Wake up feeling flawless! - Eyelash Service Near Me - Webster, Texas

If I could give 0 stars I would, horrible planning! Never together. Kimber and Patia are the best but the front desk never has their things together. I've been a member for 1 year now and have been unhappy with the appointment planning process/ lashes stay on if you take GOOD CAREFUL care of them. My mom & I canceled our membership today. read more

Customer service is great and consistent. Scheduling is on time or close to on time. Kimber is the best.

Is zero stars a thing because that's what this place deserves. I have never felt more disappointed or disgusted by the employees and services at this salon. The front desk girls are so rude! My call gets sent to voicemail 9/10, but when someone does finally answer it is not a pleasant experience. Last time I tried to schedule a refill (mind you I have had the membership for about a year now so I know the drill) the girl told me I would have to pay $250 for a full set because it had been too long since my last appointment. I checked the calendar on my phone and it had only been a week and a half since my last visit. Plus I have the membership so I should never be paying over $80. I told her this and she replied with well I'm just going to schedule the full set and you can talk to your stylist about it when you come in. Upon arrival, the front desk girls were huddled together gossiping and laughing about A CUSTOMER that was about to walk in. They were not sly about this and I could hear everything they said. This also seemed to be more important than greeting me and getting me checked in for my appointment. I stood at the desk for a good 5 minutes before being acknowledged. When the other customer was taken to the back for her appointment the girls continued to talk bad about her and the whole waiting room could hear. Now let's discuss my problem with the stylist. I saw Brandi who smelled like garlic food, I could still smell it on my lashes days after as if she didn't wash her hands after lunch to do my appointment. Seems pretty unsanitary. She also proceeded to tell me multiple stories about her pets pooping in her house and her daughter not cleaning it up for days. Not exactly what I want to hear about while my eyes are taped shut for an hour. At one point we talked about a date that I had coming up and what the guy did for a living. She proceeded to comment on how much money he must make and told me to come back and share the wealth with her because she lives off tips since her husband is out of work. So unbelievably unprofessional! When I got up the lashes on one of my eyes were completely crushed and slanted to the side. I'm a college student who works 2 jobs, I shouldn't have to find time in my schedule to fix a mistake a stylist did. Do it right the first time or don't do it at all. When I left the room I confirmed with her that we indeed did a refill. When I went to pay the girl at the desk asked me how everything went today and I said not good I will be contacting the manager. She pressed me on this insisting why and I had to tell her more than once I did not feel comfortable talking about it in front of the other customers waiting. Then came the issue of paying, first we argued about the full set versus refill charge. She kept insisting I was wrong then went in the back I'm guessing to discuss with someone else or the stylist because when she came out she changed the price to a refill finally! I said I wanted to pay half cash and half card. I was told my total and asked if I wanted to add a tip for my stylist. I said no firmly and the girl replied with "wait what?" as if not tipping after a bad experience was the worst thing she had heard all day. The girl checking me out apparently didn't know how to do half cash half card and kept looking towards the other girl at the desk to get off the phone. This took 15 minutes! The girl never apologized to me or told me what was happening or what the hold up was. The other girl finally got off the phone swiped my card for the full amount and handed me back all my cash without saying a word to me why. I voiced again that I did not want to pay that way and the 1st girl that started checking me out said oh we can't go back and fix it now and stared blankly at me as if that was okay. No apology or solution offered. What happened to a refund back on my card? At this point I was livid so I took my card and left without arguing. When I got in my car I immediately called the salon to ask to talk to the manger but was sent to voicemail once again. I left a calm message with all my contact info and 5 days went by without a manger contacting me. I reached out again through voicemail and still have never been contacted. So now I will have to go through corporate since this location obviously places no value of customer service or satisfaction. Y'all really need to get it together. read more

Very disappointed in my visit here.... I paid 120 and my lashes lasted 6 days I called to speak to the manager and she is never available I will NOT be going there again read more

As someone with virtually no eyelashes I was amazed at actually being able to see them. I was concerned they would hit my glasses and they didn't. The technician that helped me was very patient as I moved a lot! I am excited about new ways to try wearing my makeup!!! read more

Patia at Amazing Lash is the best! She has been my stylist for over a year now and always does a great job and is also so sweet! Would highly recommend! read more

I initially started out at the league city bay colony location which is total trash. The front desk personnel needs to be wiped out and the new crew needs to have an inservice in customer service taught by the baybrook location staff. They are always delightful and engaging. Yulie is one of the best stylists there, taking the time to perfect her craft. Love her work. read more

do not sign with amazing lash! they took 120$ during the pandemic and is refusing to give back even though i do not need any service from them! they have mediocre stylist. i had to go and find my new eyelash lady who i love! i will never ever refer anybody to amazing lash they are thieves! read more

The automatic billing for the monthly membership has been a nightmare for me! My lashes were beautiful for 1 day only. They fell out very rapidly and were very thin before I was eligible for my next refill. I never went back after the first time when I joined. I was told I could gift my monthly refills. I called in October to cancel, told I didn't need to come in but it would be cancelled after my November payment. Billing NEVER stopped!! I have called and stopped by several times over the last 2 months and the manager is NEVER there. I left my phone # several times with an explanation of my situation and she has yet to call. I may have to cancel my credit card and have to reset up a ton of auto bills just because they won't handle their business! 3 months and no resolve and meanwhile I'm paying for a service I never received!! If you ever plan to stop using them for whatever reason, do not use autobill!! read more

I went in after my sister purchased a gift card for Christmas. The front desk girls were very informative and helpful in picking a style. My stylist was Yulie (spelling may be off) and she was very nice and made me feel comfortable during the whole procedure. I think I may have even fallen asleep lol needless to say I will be back for my refills and to sign up for the membership! Great job amazing lash baybrook, you've got a loyal customer now. read more

I normally go to another location. They were booked, so I decided to try out the Baybrook location. The first thing I noticed when I was booking my appt, was how sweet and friendly the receptionist was. I'm very picky about my lashes, and she said she booked me with the girl that does her lashes. When I arrived for my appt, my stylist Lydia, told me that she would have to remove my lashes bc the previous stylist at the other location did such a bad job. I was not happy. But Lydia was so sweet and explained to me that that was what was going to be best for my lashes. The manager Alex came in and told me that they would comp my lash removal fee, which was amazing, seeing as to how it wasn't her location that was responsible for my messed up lashes. I got a brand new set of lashes and they look AMAZING. Lydia is a phenomenal stylist. She took the time to really do what was best for me. I was very impressed by Alex, Lydia, and the whole staff there at the Baybrook location. Their customer service is incredible!!! I will continue to use this location from now on. Everyone there is super helpful! Keep up the good work:) read more

This place doesn't know what customer service is. They have re scheduled my appointment multiple times, due to who knows , and then after doing so my appointment gets pushed out. So therefore causing my re fill to turn into a full set. Even though it's their fault , they don't care. They charge more and ignore the fact that they re scheduled you. No courtesy and no customer service. The front girls are nice nasty and have no power to make a decision when problems arise. They say they have to contact their manager but that manager is never around. I even have a contract for a certain price and I schedule ahead and because their workers gets a promotion they expect me to all of a sudden pay more. Another time they rescheduled my appointment and didn't even call me. The girl at the front sat up and argued with me about it. Do yourself a favor and don't go to this location. Im cancelling my membership. I can spend my money somewhere else where they show their customers respect. read more

An affordable place with great quality lashes. Get the membership, its well worth it!

I simply love this location. I have transferred my membership to this location due to miscommunication of my appointments at Bay colony location. The ladies at Baybrook are amazing and my stylist Tracy is amazing. I told her I want no one else but her to do my lashes. read more

Addicted to the lashes and now that there is all new front desk staff seems to be a ton better. Have recommended them to several friends now. read more

This place is horrible. The customer service is the worst. You must refill your lashes about every 3 weeks if not sooner to maintain the look, however your monthly payment/ membership is only good for every 4 weeks. It's a scam. The young receptionist was rude several times and defensive. On one occasion.. someone called and canceled their appointment with a name similar to mine. When I showed up for my appointment, the lady told me that I was not on the schedule because I canceled. I tried to explain it must be a mistake because I never called to cancel. She called me a liar and said that she heard it with her own ears. After 20 min of arguing.... the receptionist realized it was the lady who was booked after us. Still no apology.... just attitude!! Unacceptable customer service!!! I'm canceling my membership and will not return!!!! read more

LMFAO this location is a joke. Worst group of people I've ever met. terrible customer service. super unfriendly and genuine. i had lashes done by Kimber my apt was for a refill and she said I needed a full set. I said okay I'm sorry that's fine I'll pay the $250 and she said it is what it is and she's gonna be losing money and it isn't worth it for her. and I was new to the whole thing and I just got disrespected like crazy. lmao found another place to get mine done read more

Very disappointed pretty much every time I make an appointment. I've been three times now and have had a bad experience every single time. The first time I went I had a lady that got a ton of glue in my eyes, she also kept pulling my lashes really hard to the point that I was flinching because it hurt so bad. After like the 5th time of my flinching she was like "I'm sorry your lashes keep getting stuck together." They didn't look very good after. So the second time I went I asked for a better stylist the lady at the front desk told me to go to a certain girl that she goes to. The second girl didn't do horrible, but she did get a lot of glue in my eyes which burned super bad. They only lasted for 2 weeks. Then I asked for one of the more experienced stylists that's an extra $10 but SHE STILL GOT GLUE IN MY EYES. What is the point of paying an extra $10 when they obviously aren't amazing lash stylists. I'm beginning to think that all of the stylist at this location suck. Also front desk ladies are very rude. read more

I booked an appointment only to show up after driving 1 1/2hrs in traffic for them to tell me my appointment was cancelled for no reason. The young lady did not try to make any accommodations for me and could not even reach a manager. Very disappointed with the customer service. read more

This location has the worst customer service , I have called for a week now to speak with Vanessa , the manager about charging my account for 4 months after I canceled back in May! You can imagine how surprised I was when I saw a charge for $199.96 on 8/30/17. I will be reporting this location to the BBB . Very sad that she didn't find enough time in her schedule to call me. read more

There are multiple complaints I have had but never wrote a review. I have always been super happy with my lashes and loved my stylist Katrina. But I think it is time to write a review. Some complaints I have through my 1 1/2 years with this location.... -Always calling me to reschedule -Staff at the desk was not knowledgeable with business practices -Very rude -Manager never onsite I am a very reasonable person and saw past all this. My last visit in the store I was told that there would now be a UPCHARGE of an additional $10 per visit b/c I am being seen by a "Senior" stylist. I asked the lady at the desk well how long has this been going on and she said well actually a long time we just never charged you. Excuse me? Really?A long time? Why do I hear of this now? Anyways she said she wouldn't charge me the extra fee b/c I didnt know about this policy but it would be applied from now on. I was ok with that and just drove away thinking about how much I already spend every month for lashes and now they want to charge me an extra $10. Anyways... I'm ok with most things but when they say they won't charge me and end up doing so ( checked my statement ^10)? One thing I can't deal with is liars and going behind my back and making charges I didnt authorize. This was my tipping point.... I decided today to go with a private lady with no contract and no charging per month. When I called to cancel my membership they said I needed to go in and and sign a paper then there would be a fee applied. Excuse me? I dont have time nor want to step foot in there again. This is just beyond wrong and just bad business. I feel trapped. They should never make their customers feel so taken advantage of. So I had no choice but to cancel my credit cards because heaven knows how many times they will keep charging me. I wanted to speak to a manager but the receptionist was clueless on how I could get a hold with one. ALL I WANT TO DO IS CANCEL MY MEMBERSHIP AND PLEASE STOP USING MY CARD! I WANT NO AFFILIATION WITH THIS BUSINESS ANYMORE!! read more

I've been coming to this location for two years. Joann is a wonderful stylist. She creates a relaxing atmosphere while she makes your lashes look amazing. They stay on for at least 3 weeks. The staff is patient and flexible with scheduling. Certainly worth a visit. read more

Terrible terrible terrible lashes fell out in 3 days due to didn't call in 3 days didn't want to correct and advised was on vacation. Then membership even though was only signed up for 3 days wanted to try and charge additional 2 months hello no. read more

I've gotten my lashes done twice here and overtime i fall more in love with them! My sister had a terrible experience with lashes so i went in worried but my stylist did everything to calm me and assure me nothing would go wrong and she was right! Love not having to wear make up! It's been almost three weeks and they still look fabulous! Highly recommend! read more

I don't have words to describe how mad and upset that with the results I got today! My eyelashes look horrible they are nothing that I wanted. This is the 3rd time and the 3rd location I have been too. Everytime, every single time I leave very disappointed!!!!! I have been trying to give them a chance but I will not be back! A huge amount of money wasted! Today I was repeatedly poked, stabbed in the eye and left very uncomfortable with my eyelashes. I was on the edge of tears !!! I wanted to complain but they wouldn't have done anything. I should've not even paid with these results. The girl who did my lashes didn't seem to care , she pushed me off to another employee and she did try to help but whatever the first girl did made my eyes hurt and every time I close my eyes it's nothing but pain!!! I cannot believe they still charged me after me being very very unsatisfied!!!!!!!!!!!! read more

If I could give less than one star I would. This location has the worst customer service. I was a member since June of 2015. I frequented this establishment every three weeks. The young women who run the front desk are not customer service driven or friendly. The most recent insult and the final one occurred Monday, August 22 2016. I was contacted by Shaniqua(sp?) who informed me that my appointment for Tuesday the 23rd would have to be rescheduled as my stylist Brandi would not be at work. I asked to be rescheduled with a stylist with equal experience and was told all that they had were new stylists and that they were very busy (so basically too bad for me) the conversation between Shaniqua and I further deteriorated due to her lack of help. I asked to speak to a manager, she informed me that she WAS the manager. So I asked to speak to her manager- she said there was no one. Knowing that Amazing Lash is a franchise and that the owner was frequently at the store I asked to speak to her or have her call me and I was told that "she doesn't take calls" really, wow!? That is shocking and disappointing. I then asked Shaniqua how to spell her name only to be told "I can't give that information over the phone" really, you cannot tell someone how to spell your name. Finally Shaniqua said I can try and get you an appointment at another salon and I said that is fine. She said which one? I said where can I go, I can go to Victory Lakes and she said we don't have a location there... Okay, so you are the manager and don't even know what locations you have? I told her there definitely was a Victory Lakes location and that the owners daughter had gone there to train folks when it opened. She then said we have Bay Colony. Great, Victory Lakes is the same as Bay Colony. I asked her to please leave a message with the owner to contact me. I've heard nothing. I assume she didn't relay the message or that the owner does not care. I've since canceled my membership and have been informed that I will be charged once more on my card for a month that I cannot use. So be aware and avoid this location. They are the worst. read more