My normal stylist wasn't available so they booked me with someone else. I usually wouldn't have had a problem, but to start with my appointment was at 1:10 I walked out of the studio at 4:15. I was really upset that something that typically only takes about an hour took more that 3 hours, not only that but the lashes didn't even last a week. I went ahead and booked with my normal stylist, but because the booking was for a refill, the receptionist told me I had to reschedule for a full set, which I tried to do but apparently my stylist is never available, so I lost the appointment I had already scheduled and wasn't able to reschedule. read more

Amazing Lash Studio - Baybrook Village - The lashes on the left were pretty much completely gone. - Eyelash Service Near Me - Webster, Texas

Love this location. Brandy does an awesome job each time on my lashes! They always look great! The shop is nice and super easy to make appointments :) read more

Jade is AMAZING!i haven't had my lashes done in years until I went here, jade did a great job and always makes sure that I like the finished product! I have now been coming here for a few months and I'm never disappointed read more

I have been coming for about 6 months to this location. Katie is who I use. She is the best. I should have rated 5 stars but they recently changed the eyelash to a different brand. These new ones look like fake lashes verses the one they used before looked much natural. The new ones falls out much quicker. I called 8 days after installing them thinking it had been longer but no. 8 days and already my lashes looked really bad. I don't understand why they changed the lash to something different. Please bring back the other brand this brand is no good. read more

Tracy is the best stylist there. Went to someone else the last two times, and lashes didn't hold up, we're falling out the same day and i had to pay to have them touched up. Just went yesterday for a refill and am not happy with the lashes at all! Looks like i didn't even have them refilled. Called within the 3 day time frame, and was told I'd have to pay $35 AGAIN to have them touched up. I'll be cancelling my membership AGAIN and will not be back ever!! read more

This place is seriously legit. As soon as my my mom and I walked in we were treated very nice, I felt like they actually appreciated our business. The receptionists were also very kind enough to give me and my mom some tips on how to keep our eyelash extensions for a much longer time. I was pretty nervous since this was my first time getting extensions and I'm pretty glad I came to this location. If you ever visit this awesome place I recommend Lydia! I'm officially obsessed now! Thank you for making me feel gorgeous! read more

Love this place! Always on time with service and quality products. A must try for any occasion. read more

Amazing Lash Studio - Baybrook Village - Eyelash Service Near Me - Webster, Texas

RIDICULOUS. I knew I should have supported a small business instead of a corporation. I came in the Thursday before Memorial Day to have a full new set of hybrids done and upon arrival she informed me I had leftover makeup on my eyelashes and gave me a wipe to remove it. She proceeded to install my set, initially they looked great but Almost all of them fell out over the weekend. I called in my 3 day period of issue and asked for a correction. I came in and the same tech told me it was because of the mascara, THAT I REMOVED?? And I followed all the aftercare rules after the weekend. I went in for my correction and the tech stated she did not have enough time to complete the correction so she rescheduled me again for another correction. I come in today for my SECOND correction and they tell me because of all this they cannot correct the hybrids I paid DOUBLE THE PRICE FOR and can only fix some with the individuals. So I paid 140$ for a botched set that they refused to properly fix. WHY Wouldn't you want to reschedule the first full set if my makeup was gonna be a problem, but what else do y'all expect when I removed all my makeup right then and there? No makeup is no makeup? Done with this place cancelled my membership absolutely pathetic and wouldn't waste my time ever again. read more

Christina did my lashes and she did an amazing job! She pays a lot of attention to detail, and took her time to make sure I loved them. I got the lashes three weeks ago and they're still on! Absolutely in love with them! read more

Amazing Lash Studio - Baybrook Village - In the making - Eyelash Service Near Me - Webster, Texas

Love it here! I've always had super tiny, straight lashes. Now, my lashes have length & volume without weighing my eyelids down. Katrina does a great job, and even after 3 weeks, the majority of my lashes are still in place! read more

Amazing Lash Studio - Baybrook Village - Loveeee the way Katrina keeps my lashes looking fabulous! - Eyelash Service Near Me - Webster, Texas

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Michelle is the best when it comes to making my lashes look amazing!! I have been with Michelle for months now and she has gotten it right each time!!! read more

Amazing Lash Studio - Baybrook Village - Michelle Majic!!!! - Eyelash Service Near Me - Webster, Texas

My eyelashes have seriously never looked better!! I have been to 2 other lash places and none of them compare to the quality of Amazing Lash Studio. I loved the fact that they have a menu of what kind of lashes you want to choose from. Patia was super sweet and really caring when it came to my needs of my eyelashes! I got the gorgeous lashes and I have gotten so many complements on them! I'm in love!! Definitely recommend this place to all of my friends!! read more

Amazing Lash Studio - Baybrook Village - My eyelashes!! They're the Gorgeous Lashes. - Eyelash Service Near Me - Webster, Texas

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I love my eyelashes!! Patia is awesome!! I have not had any problems with my lashes!! The only real negatives are that never ask for a water .... They cannot give you any, not a glass or sell you a bottle. Also, the front desk staff needs to work professionalism on being friendly with guests. read more

I just got home from getting my lashes done for the very first time at this place, AND ever. I feel like such a karen writing this, but the fact that i even have to is ridiculous. Especially since i'm literally 15 years old. I booked an appointment here, and my hopes were high. I came in and i showed my lash tech what i wanted. she told me that i couldn't get what i had in the picture because she had a client after me. I dealt with what i was told, and made an effort to grin and bear it through the rest of my appointment. My appointment was finished, and I was not given any instructions on how to take care of my lashes going forward. my tech came out with me to receive her tip, and proceeded to leave the building before me, even though she has another "client".... Not only did i pay a ridiculous amount of money for what i didn't even want, but i was lied to. Extremely unprofessional. Not to mention that the lady at the front desk was arguing with her boss on the phone. To anyone looking to try lashes, do NOT waste your money. Please go somewhere cheaper, and more professional. read more

They were great, Christina took her time with my lashes and did exactly what I wanted. read more

Amazing Lash Studio - Baybrook Village - Eyelash Service Near Me - Webster, Texas

I have been going here for a couple of months and it has been well worth it just wasnt completely happy with the lashes until my appointment with Kimber! She is totally amazing and my lashes look so good. Thank you Kimber read more

Don't go. I have been a "member" for 4 1/2 years, had payment auto drafted and kept appointments. This location has no customer loyalty. I arrived at 10:00 for a 9:50 Appt. I was called from across the lobby (where there were other clients waiting) to come sign this form because I was 10 minutes late... that I will only get the remaining 50 minutes and no corrections if I need any. They checked me in at 10:01 It was the Manager Vanessa! I She told me it's "policy". She was rude and customer retention is definitely not a concern at that location. I think an acknowledgment to me that it's important that clients be on time and make me aware of the "policy" for the future. I asked about terminating my membership. She said she would be glad to print one. She did. My daughters and I Cancelled our memberships. I'm sure they won't miss that 4000.00 per year. Get your lashes done somewhere else... lash places on every corner. Rude manager and no customer care or loyalty. read more

For the first time I decided to get lash extensions, my intentions were to sign up for their membership and go ever 2 weeks for a refill. I went in on Sunday October 25th to get the full set. After I was done my technician told me not to get them wet for 24 hours and next time I come I should get some different lashes mixed in to give me the more natural look I asked for. As I'm walking out the door I was told have a great day by the lady at the counter and that was all she wrote. When I got home I googled how to make them last longest and proper care so I even changed my moisturizer with an oil free one etc... The next morning I work up with about 10 lashes on my face from my right eye and the lashes that stayed on that eye were not sitting properly. I called as soon as they opened and I was asked if I purchased any care products or received a care card. I told her no I was never offered any of that, but I would purchase them. So I go in that same day for my correction. During my correction my same technician said she was out of glue that day before and asked the girl at the counter if they had anymore and at the time they didn't so she had to make it stretch to work. She said the glue was watery when she was putting it on. I don't know what exactly she had to do to make it stretch but she was insisting that was the reason so many lashes fell. After leaving they told me all about their products and gave me a care card. I spent about $70 on 3 products including a lash wash. As well as signed up for the membership. Not even a week later I only had 3-5 lashes left on that same right eye and on the other eye less than half. I called and spoke to the store manager and was told the only thing she could do was cancel the membership. I was in awe. I just spent $200 for less than a week of lashes. That to me is insane and a rip off. I understand things happen I think I was very understanding when the technician told me she had to make the glue stretch, I was very understand they didn't offer me the care card or any care products the first day. I am not understanding when people and companies don't stand behind their product and services. I asked for a corporate number and was told there wasn't one. I was told this is a franchise, then I asked if the owners could call me. I was told no. Buyer beware! read more

Would give 0 stars if I could. Avoid this place. The staff stands around and talks. Comments on customers appearance as they walk towards the door- Rude and unprofessional behavior. They spend time on their phones while standing at the counter. Many times nobody is even there. There are many lash studios and lash professionals around the area to go to, that do not require a contract, and are a lot less expensive with much better service. Do not waste your time or money on a poorly run franchise. read more

I keep giving this place chance after chance to redeem themselves and I don't know why. I have yet to actually have lashes applied because I can't get past the rude and incompetent front desk staff. I have several friends that get their lashes done here and I had high hope for this location since my wedding is coming up. During my first visit, I did a walk in not knowing how the salon operated. I walked up to one of the male front desk workers staring at himself in the mirror. When he finally stopped looking at himself and addressed me he seemed very annoyed that he had to help me. When telling him about my interest in making an appointment, he demanded my credit card. I had literally been in the place for less than a minute and he had failed to welcome me to salon, explain the process, or explain what I could expect. While he has my credit card in his hand, I ask about the sign and the prices regarding membership. His explanation was VERY UNCLEAR and you was annoyed to have to answer questions and kept rolling his eyes at me. It was at that point i had been in the place for less than 5 minutes and was being talked to rudely and he had my credit card. I told myself that something wasn't right with this situation and I left. I in the meantime went to another lash location and wasn't happy with my results. I was convinced to give this location another try from my friend and I called to make an appointment with Petia who came highly recommended. Her first available appointment was a week out and her only appointment was for a time during my work schedule. I took the appointment and planned to leave work early. I was called on the day to my appointment and was told they could take me early. I showed up and after filling out my papers was introduced to another lash stylist, not petia! They told me that because I was a new client, they bumped my appointment to someone else. So now not only did I not get my lashes done, it messed up all of my appointments for my wedding that were dependent on the lashes let alone me taking time off of work. I went ahead and made another appointment in the future with petia because I am a glutton for punishment. read more

Don't waste your time at this place. I've been a member for over a year now and I've left this place satisfied maybe 4 times. It's sad. First off, customer service is a joke. They will reschedule you minutes before your appointment.. However, if YOU need to reschedule, you get charged. At one point, they started added $5 to everything and when you ask why, they try to mind fuck you like it's what you've been paying this whole time. Oh and if you get a senior stylist (which they don't tell you) it's another $5 dollars. JOKE! I'm not one to complain, hence why I've been a member for so long. Also, when you call them, they ask if they can put you on a brief hold and then never take you off hold. It's a joke. I've been in that waiting room.. there's multiple girls doing nothing. There's no reason I should be on hold for 9 minutes (and it's happened more then once). It's purposely done because they don't want to do their job. You have to call maybe 5 times in a row. I want to cancel but it's an additional $50 or something like that so I figured I'd cut them off at the source. Turns out It's not worth blocking them.. they still make the transaction so just get a new card. Don't believe the good reviews. At one point they were giving away a free refill for a 5 star review. I almost did it. read more

I am a loyal customer of this location. Today I showed up 6 mins late because of road closures plus I called to let them know. Once I got to location I had to reschedule my appt because I was a minute late. I will now be going to the Baybrook location where they are much nicer and do not talk about personal issues up at the front desk. The girls at the front are completely rude! read more

Bonnie was wonderful! This place is very clean and private. I am very happy with my lashes.

I have been a member fi r seceral no the but skipped going since the hurricane. I am thrilled to be back with first class service

I started coming to Amazing Lash Studio a few months back at the League City Location the first 2 times I went I had a great experience, after that the girl who had done my lashes left and since I had issues with them. I started coming to this location, had one bad experience here as well with scheduling and the way one of the lash technicians applied the tape on my eye. After the manager found out of my experiences she called me to offer a complimentary fill and worked with my schedule for it. I came in today for my lashes done with Nora, thinking this was going to be the last time I get them done, but I had a good experience today. She did my lashes they came out great. The only thing I did not like was that before knowing my session was complimentary they were going to charge me for a full set even though she only took 30min to do them. If I were to had to pay for a full set I would probably be very upset since I did not get a full hour otherwise I'm not sure what the difference is from a 30 min fill and a full-set. Either way I am very satisfied today and will continue to come to this location, but will be sure to confirm they schedule me for full-sets. read more

The ladies do a good job of putting on the lashes. My problem is with the billing and the way the computer system works! I have a membership and every time I go I have had membership fee taken out and then pay again, he manager said she will look at why do I pay every time when my membership should cover my refill. I go this week and will see what happens but for now I will NOT RENEW at the end of contract. After I have spoke with the manager she reviewed my account and fixed what was wrong. She took time to type it all out so I could she and understand what was happening with the account. She was nice enough to give me her phone number if I did not understand so she could help me. Thank you for taking time to explain and help me! read more

At first I was really skeptical to do my lashes because of previous places but the stylist I had (Lydia Le) reassured me of all my worries and answered all my questions! The process took an hour and thirty minutes and I took a nice nap! Nothing irritated my eyes during or after the process! It's been 3 weeks now and my eyelashes are still long and looking great! They do not feel heavy on my eyelashes and I don't even need to put mascara on. I would definitely recommend this to anyone looking for eyelash extensions! Overall great experience and loved the service! read more

Super conflicted because the lashes are good but I've consistently been bothered by how rude many of the ladies that work there are. Latest bothersome encounter, came in for my refill, girl walked up from back room, no smile, just a stern "how can I help you". Then I nearly slipped walking in and said, "wow I almost slipped, is the floor wet or is it my sneakers?". To which she responded (again without expression) "the floor is wet how can I help you?" Should also mention they had no wet floor sign....so way to welcome a lawsuit there. So, the dilemma, go somewhere where the product is good and the service sub par or find something better? I think it's worth shopping around at this point. Lash day should be a treat and I don't need it ruined by a bad attitude. read more

I really liked the results at first...until my eyelashes started falling out. Not all their technicians are of equal caliber. You don't always get the same results. I nearly lost all my lashes because one girl put too much glue on. I had to have another technician pull the glue off my eyelids (hurt too). Needless to say, that was my last time at Amazing Lash. After going to other technicians in the area, it's now apparent how undertrained/inexperienced the technicians at Amazing Lash are. They don't even give you a cleaning kit or any aftercare instructions like other places. They just send you on your way with a clean mascara brush. Kinda lame for what you pay for. read more

I love Amazing Lash Studio. The studio is absolutely beautiful with very sleek lines and colors. Heather Rivas has been doing my lashes and is great! She has such a calming demeanor and is very professional. I actually fell asleep yesterday getting my lashes refilled. I highly recommend the studio and Heather! read more

Horrible horrible job!!!!!!! Had to cancel my membership due to such a bad job.. my mom also went there and canceled her membership all her lashes were glued together! Never again will i go there... if you wanna keep your own lashes look elsewhere.. because if you go and get your extensions here you will end up with no lashes.... read more

Don't trust the reviews. Customers are rewarded with upgrades for posting 5-stars. The quality of work is awful as stylists are rushed. I've had to have my lashes from them removed. I have tried for months to cancel my membership only to be told they are looking into it with no real resolution. Avoid them at all costs!!! read more

Amazing Lash Studio - Baybrook Village - Eyelash Service Near Me - Webster, Texas

I always have a great experience with this salon. Brandi is cool and knows what I expect. Thanks to the front desk staff as well.

This place was amazing! The staff was super sweet and knowledgable. They had an issue with the power when I got there that was by no means their fault. I had to reschedule my appointment which was fine because I totally understood. Katrina got me in at the end of the day and stayed after for me! It was great and she took her time to make sure everything was perfect!! It was my first time and I will definitely be going back and getting a membership! I absolutely love my lashes and feel amazingly comfortable going to them! Thank you so much for making my experience wonderful! read more

Brandi always does an amazing job! I love coming here and will continue to! I have been coming here for over a year and have never left disappointed. read more

my boys ended up showing up and the staff even treated them so nicely gave them snacks and water.. I had to come in for a little touch up since I got extra long. they are always so nice and sweet here. read more

Amazing Lash Studio - Baybrook Village - Eyelash Service Near Me - Webster, Texas

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I love amazing lash studio! Jade is wonderful and I love how long my refills last. The convenience of the different studios is what I love about Amazing lash. Yes it's a little pricey but well worth the services!! read more

Stylist is great, never had one complaint about her but the people in the front are extremely rude. They over charged my card without my authorization and manager said she would call me in the morning to fix there mistake and now she doesn't answer my calls. To top it off they make you seem like it's your problem not theirs when they do mistakes. They have also changed my appointments in the past without my authorization. Every time there is a problem they never have a manager onsite to take care of the mess they do. They also renewed at one point my membership without my authorization. read more

I've been getting my lashes done for quite a while now. I use to go to the location in Katy. This location is way better. The girls in the front are always pleasant. They seem to have a clue and have never lost or confused my appointment. I've been to 4 or 5 different stylists at this location. They are all good. However I highly recommend Kimber. She is the best in my opinion. She takes her time and doesn't cut corners. My lashes look better and last longer when I use her. read more

I had a great experience here. My lash techs name was Ariana (I believe). She explained everything in full detail to me, answered every question I had, and did exactly what I asked when it came to my lashes. I left there very happy and with my lashes looking very natural and not fake and over done. I have received so many compliments on how amazing my lashes are. I will keep going back to see her! read more