I love Abbey. I just found out she relocated. Called to schedule and she fit me in same day…read more Got everything I needed done and now that I know where she is, I will be back more frequently. Please call and schedule your appointments she has availability! The new place is more private so mainly one on one service.

Very quick response and saved my eyebrows! The set up was very clean and welcoming. Abby was very…read moresweet

Always on point It was nice to see Blanca back at the Rancho location. Was lucky enough to get her…read morewithout an appointment. It's hard to come by consistency, but Bella's always is a 10/10.

I've been coming to this eyebrow place for a while, but unfortunately this visit left me extremely…read moredisappointed. Every time I come in, even when the salon is completely empty, the first thing I'm asked is, "Do you have an appointment?" I genuinely don't understand when walk-ins are actually accepted if an empty salon still requires an appointment. More importantly, I specifically asked for a cleanup. To me, that means removing the excess hair above and below my brows while keeping my existing shape. Instead, my entire shape was changed, including my arch and tails. That is absolutely not what I asked for, and I'm extremely annoyed because eyebrows take time to grow back. There also seemed to be a communication barrier. I had difficulty feeling confident that what I was requesting was fully understood, and unfortunately the end result confirmed that concern. If a client asks for a cleanup, please clarify exactly what they want before significantly changing the shape of their eyebrows. I've been a regular customer, which makes this even more disappointing. I came in expecting my usual cleanup and walked out with brows I did not ask for. Where is the lady that was here previously I seen all new people

I can't believe I tipped her. ‍ Went to get my purposely…read moreovergrown eyebrows shaped here and o man, what a disappointment! First off, this place smelled like cr*#! As the woman got closer to obviously thread my brows, she reeked of onion and who knows what else! It was an awful smell. Then, because my eyes have been sucking ever since pre-menopause, I get home to look at my brows with my magnifying mirror and see this crazy sh*#! What the heck?!?! THIS is their specialty?!?! I will NEVER go back there again. It's as if they are blinder than I am! Thanks for ruining my outgrow!

They will slay your eyebrows and under 10 minutes. Absolutely love, the ladies who work there…read morealways very clean and tidy.

Wax Pros: inexpensive/fast/friendly…read more Cons: painful af/left with wax on you after/skin irritation I will not return. I'd honestly rather pay more. Place is clean.

So I used to come here bacckkk in the day and my gf comes here still and always have so today I…read morecame back with her and got our eyebrows threaded and th service and quality here is still a 10/10 the ladies here are lovely make sure you stop by and pay a visit !

I'll start with saying that I called for a last minute eyebrow threading and they accommodated me…read morewith an appt time same day! Thank you. It was my first time ever doing threading and allowing someone other than myself touch my eyebrows. I went in just for a clean up look, keeping my shape, no reshaping or anything of that sort. Eyebrow appearance is everything to me. I was honestly so happy with the outcome. BIMI, was so kind and listened to what I wanted and even made suggestions without just doing what she wanted and that means so much to be. Takes a lot of trust especially with eyebrows! Will definitely come back for my eyebrow needs!

The girls are funny and friendly. They always play good music and the shop looks and smells clean…read morealways! They do great work. We love coming here, we've been clients for over 10 years!

super clean quick easy service doesn't hurt at all. makes you feel very comfortable and such a cute…read moreenvironment

I came to Pretty Kitty for my first-ever Brazilian and honestly... ouch. They used soft wax, which…read moreis absolutely not ideal for such a sensitive service. Please do your research -- reputable salons typically use hard wax because it's gentler and much less painful. I forgot the name of the girl who did my service, but she didn't make me feel comfortable at all. She was very quiet, didn't explain anything, and just pulled the wax without any warning or reassurance. For a first-timer, that made the experience worse. I really wanted to like this place, but based on my experience, I wouldn't come back for waxing services. Hoping they improve their techniques and customer care.

Bad customer service. The building moved and I went to the old place by mistake , which happens to…read morebe a brow place with the same exact girl who worked at Ziba before. Not even noticing, I got my brows done and then was told that this place was no longer Ziba. I called Ziba and let them know the story , and rather than being understanding about the rather funny situation, Kristen gave complete attitude and reiterated several times that there is a 24 hr cancellation policy and she couldn't cancel my appt with no charge. Of course I asked for manager to call me back , and what a shock, no call. Hope the $19 dollars was worth losing many customers. In response to your comment, I can see where your employees get their customer service skills. Any decent business would've laughed at the mistake I made, said thank you for being a valued customer for over five years after numerous shop location changes, and gave me my $19 back. And any decent manager would have called the customer back , rather than responding on yelp to save face . Glad I found Sarah.

As much as I like Manisha I have to give Ziba zero stars for lying about Sarah being on vacation …read more It's sad how they treat their employees and customers .

I booked a brow lamination appointment and told the technician before the service started that I…read moredid not want the underside of my brows waxed because I was trying to preserve new growth. The underside was waxed anyway. When I followed up, the owner explained that shaping is required with brow lamination and that avoiding the underside is not something they do because it does not meet their standards. My issue is that this was not explained to me before the service began. If my request could not be accommodated, I should have been told so I could decide whether to continue. I requested a refund, but it was denied because the service was completed and their policy says services are non-refundable. Overall, this was disappointing. For me, the issue was communication and feeling like a clear boundary I stated before the appointment was not honored.

Came here and got my brows done for my birthday. Super friendly and the process was so quick. My…read morebrows also came out so good as well!

Nancy is the best eyebrow artist! She does my brows and my two teenage daughters', and we couldn't…read morebe happier. I especially appreciate how she shapes my daughters' brows in an age-appropriate way--never overdone or too thin--enhancing their natural brows without taking too much off. She is also reasonably priced. My brows always look clean, natural, and beautifully shaped. Nancy is professional, welcoming, and a pleasure to see every time. The salon has a beautiful, relaxing atmosphere that makes each visit enjoyable. I highly recommend Nancy to anyone looking for a skilled and trustworthy eyebrow artist!

Nancy is AMAZING! she is the only one I trust to do my eyebrows, and I have been following her for…read moreyears! She is always so kind, sweet, and makes the experience comfortable. I will continue to go to Nancy for as long as I can!

I was serviced by Priscilla, (she is blonde and said she has been doing hair for 13 years) I…read morebelieve was her name. What an amiable person! I am very satisfied with the job she did on my hair, and the hair wash. She was kind and fun to talk to, but most of all I am well satisfied with the service, and I will be recommending this salon to others as well.

Excellent CUSTOMER SERVICE! Now a days its difficult to find places that truly listen to you as a…read morecustomer and have true customer service. First time there, I walked in last minute and they did everything possible to squeeze me in. Never made me feel rushed or like a burden. Everyone there from the receptionist to the stylists were just great. Color was exactly what i wanted and they suggested products for my hair without being pushy or salesy. I found my new spot!