[Start of update] They corrected the issue and sent a new medication. I've updated my review and hope that future medications, for myself and others, are delivered properly. [End of update] I had a terrible experience with Alto Pharmacy and would strongly advise others to stay away. I ordered a medication that explicitly required cold storage, yet it was delivered without an ice pack and was completely warm by the time it arrived. Concerned about the medication's effectiveness and safety, I reached out to Alto for a replacement. Instead of taking responsibility, the pharmacist dismissed my concerns, insisting that it was fine at room temperature--despite the manufacturer's label stating otherwise. If I can't trust a pharmacy to handle medications properly or to acknowledge basic storage guidelines, why would I ever trust them with my health? This level of negligence is unacceptable for a pharmacy. Do yourself a favor and go elsewhere. read more

I was sent to Alto for some specialty meds that I needed. My first time around there were no hiccups. They are quick and have multiple options available to get your meds to you which is super convenient - free delivery, same day delivery (for a fee of $10), or pick up at their location in SF. My second time filling a prescription at Alto is when things went a little haywire. When placing my order I was told there was no charge for my meds, only to be contacted ~2 weeks later that they incorrectly billed my clinic instead of me and I now owed $250+. I was fine with this but instead of giving me an itemized receipt to submit for my FSA, I had to message them for it and was told it would be e-mailed in one business day. Two business days pass and got nothing. I message again only to receive a snarky response that they legally have 30 days to provide me with a receipt. Maybe don't tell me to expect a receipt in one business day then? I'd only return to Alto if, after doing my research, they were the cheapest option for meds. Would otherwise avoid... read more

It's been a rollercoaster ride as an Alto customer. I was an early adopter and fan, but has anyone successfully ordered and received their prescription through Alto online recently? I spent over an hour trying to do so and encountered multiple usability doom loops layered intricately on top of each other. The app allows you to order medicine that "appears" to be in stock, runs your insurance and then fails to deliver said prescription because they don't have the item. There is no flag or error message to the consumer that your item won't be delivered. The order simply disappears. Unbelievable! All this is fine--it's not like we're in a city with ample tech talent or anything, I recognize there's no reason to expect usable software or easy access to a human (average wait times 45 minutes plus.) I guess I can always go back to the Safeway pharmacy and deal with all this stuff I thought Alto was here to streamline. If anyone has any other tips that won't waste half my day, I'm all ears. read more

Killer delivery service for the majority of the prescriptions required by me and the family, and Boy! do I love meds arriving on the doorstep rather than dragging two small children through the grimy Walgreens that is our local. But last night's super-sweet Alto package was less sweet than usual. Alto no longer includes a complimentary caramel. No biggie. Just another augur of the descent into a post-human world. I reached into the lonely envelope with only my foot medication in it-- well that's something! Yet, I couldn't help but feel a gray plastic sadness spreading to my heart. Oh tiny lump of sticky sweetness, sign of some enduring kindness in the universe, you're no more. (As an addendum to this, I want to give Alto customer service props for being extremely helpful recently-- seems like I was able to speak with someone right away. And, probably the lack of caramel is a response to other customers who didn't like getting the candies. Sigh.) read more

Alto Pharmacy - Oh tiny lump of sticky sweetness, sign of some enduring kindness in the universe, you're no more. - Pharmacy Near Me - San Francisco, California

I don't know what happened to you guys, but man have things really gone downhill. I don't even know where to start. I've been on hold for more than 2 and 1/2 hours just trying to get a hold of someone to get a prescription cancelled so another pharmacy can fill it, because Alto still had an active claim, which they said they backed out of the prescription already. Every single time that you call their number, first of all, there's no direct line and second of all, they will tell you to download the AltoMD app for a faster response. Don't get your hopes up, because it really wasn't a faster response at all. I don't know why it takes so long for someone to answer the phone or reply in the app. read more

The road to recovery must begin with treatment. Alto Pharmacy provided effective and prompt communication with welcome SMS messages and numerous emails of delivery confirmation. Alto Pharmacy is an online pharmacy that delivers prescription directly to your home and delivery is free. I have never heard of Alto, but I have always known and used Express Scripts and Aetna CVS Caremark as both my long-term prescriptions due to my health insurance provider's mandated policies. However, the New Year 2022 could be another disappointing sequel to 2021 for a continuation of a horrible year 2020. No other traditional brick and mortar pharmacy carried these medications since it was recently F.D.A. approved on December 22, 2021. However, Alto work and communicate with my primary care doctor and insurance to attain the best price and their inventory is stocked available for same day hand delivery. "Hi Tina, Your Alto Pharmacy delivery has been scheduled: Tuesday, January 04, 2022 (7:00 PM to 10:00 PM)" After receiving a SMS text to provide delivery tracking details notifying their courier is en route and Alto provides the ability to track the delivery driver in real time for seven minutes prior to arrival. Wow! Medication arrival is home delivery in hand and intact, oddly, with one piece of sea salt caramel candy. Cute. However, I believe pocket facial tissue is beneficial to be medically accompanied with medicine as a better choice for empathy message of "feel better" to patients and provide compassion with kindness. When calling Alto Pharmacy 800-874-5881 to setup my medication delivery with my name, address, and phone number the automated phone system tells your place in the queue. My phone placement queuing to speak with customer service was twenty four (24) people in front of me with a fifty two (52) minute waiting time. OMG! However, Alto provides a call back option without loosing your placement which is another benefit that makes Alto a better experience. I cannot wait and decided to enter/ setup my medication delivery via: https://providers.alto.com read more

Alto Pharmacy - My email delivery notification - Pharmacy Near Me - San Francisco, California

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After reading the story of others, alto is on a power trip. That is of course, if they are still in business. At one time, I used Alto when I was on some controversial meds because I wanted privacy. The drivers are not supposed to know what is in the box but, it seems like they did because my mom would always take othe package and open it first. Eventually, they dropped me altogether. Just another power hungry, fly by night pharmacy that is only interested in making money. My advice is Capsule (same concept) will be opening soon. I would leave Alto, if able, and go to capsule. read more

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They have no interest in the patient. Their automated system makes many errors. It is desifned to upsell you. They caramel candy to their diabetic patients. And the customer support doesn't care. Today they my Prescription because they have access to it without telling me. read more

Run away from this pharmacy as soon as you can. Their customer service is horrible - you'll be on hold for 30 minutes (and your doctor won't want to call them) any time you call. I also found out I was being overcharged by HUNDREDS of dollars per month through Alto. I was paying out of pocket and my medicine came out to nearly $600 each month. I'm now with Costco, and my medicine is less than $80 for all of them. HUGE difference in customer service, price, value, and ease of access. Plus, you do not have to be a Costco member to access the Pharmacy! But, if you are a member, they automatically add the Costco Insurance plan to your account, saving you even more money. Run away from Alto, or don't start if you're thinking of switching. You'll be so frustrated. Plus, their delivery system is sketchy as can be. They use Uber Eats drivers to deliver your meds. Imagine having your diabetes meds, or your controlled substances, in the hands of some unknown Uber driver.... horrifying thought. read more

Seriously long hold times. On hold for 25 minutes then they hung up on me, called back and on hold for another 33 minutes. When you do talk to someone its not a pharmacist...they take your information, then transfer you to a pharmacist that asks the same exact questions. Its hard to do MY job when i am on hold missing calls just to call in a prescription. If it were up to me...i would never use this place. read more

My daughter's epipen for her severe MILK allergy arrived today with a CARAMEL in the package. Caramel has milk in it. It was partially melted and there was residue on the epipen, the receipt, the packaging, and my hands after pulling out the epipen. Mind you, my daughter experienced a life-threatening emergency (anaphylaxis) 3 days ago from rubbing her eyes when she was tired because she unknowingly touched dairy and hadn't washed her hands. This package -- with her lifesaving medication could have killed her had I not been the one to open the package. It is incredibly dangerous and unprofessional for a pharmacy to send a food item with an epipen without referencing the allergen listed on the prescription. This is the first time my allergist has used this pharmacy, so I'll of course be letting them know. read more

Good news: this pharmacy is back! When I was first introduced to Alto, it was 2019 and I was impressed by their reasonable pricing and impeccable service--a pharmacy that delivers medication to my door (usually same day of when I ordered it) and has the added bonus of delicious caramels added to my order...YES!! This continued into 2020. Then 2021 arrived and something seemed to have changed. I wrote about this in my previous review but basically there were pricing and service issues. They reached out after my Yelp review, and I appreciated it. To me it was a sign that they wanted to try to make the customer experience better. So I gave them another shot, and I am glad I did. The service and pricing were at the level I remembered receiving in 2019. The ordering was easy and pleasant. I will be using them for future orders. ** Before writing this review, I wanted to at least process a couple orders to be confident about my experience with Alto. It appears that they are back, and I am one happy customer read more

10/10 I highly highly recommend. The team at Alto is responsive and caters to specialty prescriptions which helps save the patient a lot of money. Most CVS and Walgreens pharmacies do not cater to speciality prescriptions which can cost you an arm and a leg. Their app is user friendly and someone actually responds if you have any questions. You can also pick up your prescription at their office headquarters in the city. I love that they have delivery service which helps save a lot of time. Alto's app also sends out text message notifications and allows you to track where your prescription is. Thanks Alto! read more

Alto Pharmacy - Inside of their office in San Francisco. - Pharmacy Near Me - San Francisco, California

The service is splendid - logging in to the website is hell. The password is not in the site's memory, and providing whatever you thought the last of a LONG list of forgotten passwords, if wrong, blocks entry. Short of offering my firstborn, getting a quick response from the site is a chore. read more

I've been using alto since the beginning of COVID. They have had absolutely stellar service. In particular I'd like to thank the two women who helped me today. I did not get their names but one had a Santa Cruz sweatshirt on. I was having issues with a particular RX. I got laid off and had some time on my hands. I walked down the physical store and asked for assistance. 20 mins later I got my script. I really appreciate the time these two took out of their day to help me. Thank you so much. read more

Alto Pharmacy - Alto pharmacy outside. They enjoy NSYNC music lol - Pharmacy Near Me - San Francisco, California

The IVF clinic sent the prescription to this place for a surrogacy journey. I'm responsible for the payment, but not able to see any prescription or receipt in the app. That's not the worst thing -- their customer service on the phone seems to either enjoy lying or just be bad at their job. I have called three times to just get a receipt to see what I'm paying for (mind you it's not cheap) and each time they told me a different time frame. One representative (I think Nadia or something) even said she would send an email to me right away -- knowing their behavior, I said I should hold on the line and wait for that email -- of course she urged me to hang up and nothing came through. Talk to your clinic to use a different pharmacy. read more

Alto is ah-maze-ing. I didn't realize a service like this even existed until my doctor recommended it. I've used Alto for probably 10-12 orders. I may be extra spoiled because I live in the Bay Area, but most days they're able to do same-day delivery. You can select a specific time slot and track your delivery as the driver gets closer to your home. I've also been able to sign for my orders that require signature using the app, meaning I don't have to physically greet the delivery person. I've had to call and speak to their general representatives as well as their pharmacists on several occasions. I've also had to use their online chat system. Every single person I've spoken to has been SO friendly and helpful. I'm surprised/bummed to see that some other reviewers haven't had as good of luck. Great pharmacy, highly recommend! read more

Home delivery is great in theory - and Alto even has a tasty caramel they'll throw in - but Alto has dropped a number of key things on the ground very badly, so I cannot recommend them as a mail-in pharmacy. 1. Customer support is pretty terrible - you write in a request and they respond after one business day. There's no phone number or live chat. For timely resolution of things (like exploring same-day pickup options) this is terrible. 2. They run out of drugs in their warehouse and don't share that information proactively, instead just last-minute rescheduling a prescription that you might have counted on arriving timely - after the delivery window has already passed! 3. If they need a signature for a medication, their couriers do not even bother to call your phone when they've arrived. If you're working out back, they will arrive and depart without you knowing. Find a different provider. read more

The driver did not attempt to deliver medication I need for my heart failure. It took 48-hours to speak with someone who said she was a supervisor, but could do nothing to help me or expedite re-delivery. I run a company with dozens of trucks and routes per day, you can always change a route to make up for a poor customer experience or our errors. When I mentioned this, the supervisor, named Kris, said she'd be happy to send my prescriptions to another pharmacy. I will now have to sit by myself at my office for four hours the day before Thanksgiving because there is nothing they can do to expedite the delivery. Again, this is TWO DAYS after the delivery was supposed to occur. Given that they are dealing with healthcare - there should be more gravity to their customer service and solutions. Horrible experience. Highly recommend Amazon's delivery service! read more

They make it too hard to get a hold of t hem by phone. So once you get a prescription started there and you need to stop it they still send it to you and then still charge you for it and then make it complicated to stop it. They need people to answer the phone quicker than 4 hours. Actually I don't even know how long it would take cuz they never answer the phone read more

Pros: convenient delivery service. App supports messaging Cons: incompetent customer service. No matter if it was my doctors office calling and speaking with their pharmacist, or me emailing them copies of the insurance prior auth approval letter, or clarifying messages, the customer service behaves much like a bot with zero memory of the conversation. After all this, they still claim my insurance doesn't approve my medicine even though my doctors office spoke with their pharmacist and said they finally saw the auth. Going back to Walgreens. read more

This place used to be amazing but I think they grew too fast and now it's awful. You can never get a hold of anyone on the phone. They say there are drug shortages that are "National" and then you call other pharmacies that have the drug in stock. Using the messaging app - responses are unclear and slow and require soooo much back and forth to get a resolution. They offer "free" covid tests if you spend a certain amount of money and then when you add them to your order they are costly! Finally, they rarely have anything but generic drugs. If you need brand name, their prices are considerably more than competitor pharmacies. Used to love this place and tell everyone about them - now it's BUYER BEWARE. read more

I had been warned about Alto's poor communication but I didn't believe it - my BIG mistake. Save yourself from making the same one. When I needed help with a minor issue their app couldn't handle, Alto failed to even pick up the phone. This company cannot be trusted with lifesaving medication. When I recently needed an antibiotic on short notice, the urgent care physician specifically warned me not to order from this Alto because in her experience they couldn't be trusted to deliver it in time. If you ever need something the app cannot facilitate - like, for example, rescheduling, relocating, or canceling a delivery on the same day as the delivery window - you will be directed to call a number where nobody will ever pick up. I am not exaggerating, today I have been sitting on hold with Alto for over 40 minutes with no end in sight. There are no call backs offered and there is no estimate for how long hold will take. In 2023, that is such a minimalist level of phone support it reflects willful incompetence or contempt for the customer. When the courier shows up and calls me, I'll just need to tell them I'm not home. My delivery requires someone present so thank god I have enough prescription to get through the next few days. This pharmacy markets itself like an app-driven, modern tech alternative. Yet there is no chat support and not even a basic level of automated infrastructure for phone support. This company that tells you to rely on them for your medication offers you an infinity hold queue or a web form that they, quote, "aim" to answer in a business day. That's what you get from Alto - not a commitment to your health. An aim to get back to you tomorrow. I cannot imagine putting life-critical medication in Alto's hands. I cannot understand how a pharmacy - a critical business we rely on to live - can treat its customers with such a lack of respect. I see your staff answering other reviews, Alto. You knew about these problems. You know about them right now. I hope you feel ashamed. Ashamed for your poor reputation and the way you have earned it by mistreating the people who believed your pitch and chose to depend on you. Your repeated apologies about the care team being overwhelmed - six weeks ago, last year, further - make it look even more despicable that you are still unable to handle your own business. You actually describe it as "highly unusual" in a review bookended front and back by reviews with the exact same complaint. Do you think we're all morons? I sure feel like one now. If Jamie and Matt are really still there, they should spend a day trying to utilize your support. Lucky them to experience that as an exercise and not because someone ill is counting on them. I've seen packages left by alto for other people in my building just outside the front door, sitting in the sun, unattended and not at all in a "safe place." If they run out of a medication you need or overbooked themselves, they'll just cancel your delivery and demand you reschedule it yourself. There's too many problems: these are not individual small points. These are a pattern and a clear lack of respect for the customer. Incompetence to the point of poor ethics, at a heath provider. Run away. read more

Alto Pharmacy is a hot mess. I used them at the start of the pandemic and was impressed with their delivery. At some point in the past two years, however, they grew beyond their capacity to properly service their customers/patients. Do not use Alto for anything you need in a timely manner -- for example, antibiotics. They've canceled my deliveries at the last minute and not offered any resolution when I was in pain and in desperate need of the meds. Once they left my meds on the sidewalk and said they'd been delivered. I live in the heart of the Mission. This made no sense. Another time, they delivered my meds to a nearby apartment building and when I called to ask where my delivery was, they told me to try checking neighboring buildings. Unbelievable. After over 90 minutes on the phone, they Re delivered the meds -- but they couldn't do the redelivery until the next day. Another time, I was forced to go to their extremely out of the way location in Portrero to pick up meds because they didn't have a courier available and I needed them the same day. Have an issue? Customer service is often a 45-60+ minute wait to talk with someone. Want to talk with a manager? They will call you back one to two weeks later. read more

I used to love Alto. I mean LOVE. Not so anymore. I have a few reviews here of Alto and their problems. It is worth your time to read them. My issue today is the 45% price increase on a prescription I pay cash for. No reason given. Alto now are charging me $48.05 for a monthly prescription for a medication that has been generic for decades. I have done some research. There have been no price increases on this medication. The pharmacy by my home offered me the same prescription for $12.03. Literally one-fourth of Alto's cost. Three other pharmacies in my town all offer this same Rx for under $20. I am disabled and can't get out of the house or bed much. But I can't afford Alto's price gouging, especially because all of my multiple prescriptions add up. I now 'have to' pay a tip in addition to their 'free' delivery. Whenever I've attempted to have a discussion with their customer service or pharmacist, they are extremely rude. It's time for letters to the Department of Public Health, State Insurance Commissioner and Better Business Bureau. read more

Alex, I sent in my frustration yesterday to feedback@alto.com regarding a script that was sent in to Alto from Stanford Emeryville. I received 3 three text messages from Alto yet could not request delivery through that channel, 'I needed to open an account' with Alto first. Guess our 5/6 year relationship doesn't count. The script was no where in my on line Alto account. No one replied. Today I woke up to be notified I can make a request to receive the meds between the two windows, I picked 12-4:00. Got the meds, sent in a 3.00 tip for the delivery. (the delivery instruction's were not followed) I then opened my email from Alto, I was charged 9.95 for same day delivery. I sorry Alex, you Alto used to rock, I was always so excited to get my delivery and my Carmel. Can you credit me the 9.95 I was not informed of in advance? Messages are at feedback@alto.com for follow up on who I am read more

I do security there staff is extremely nice and helpful do delivery services as well

BEST PHARMACY EVER . Couldn't find a single flaw - intuitive , user friendly and beautifully designed app - multiple ways of communicating ( in app chat , text , call ) - response time is less than 1 hour - tracking services in app that tells you exactly where your meds are and what time they are arriving - savings on meds with coupons - delivery packaging is A+ - transparent pricing read more

Alto Pharmacy - Pharmacy Near Me - San Francisco, California

We couldn't be happier with Alto. Most of the time they have same day or next day delivery. Staff are very responsive in replying to our inquiries. There was one time when we left a message on the app asking about directions for a specific injection. One of the pharmacists called us right away and gave us detailed instructions! App is super easy to use! Fast, efficient, and professional. read more

I am currently in Las Vegas. I am on Medicaid with no income right now. My Nurse Practitioner changed my pharmacy to ALTO about a year ago without my consent. Deliveries were fine for most of the past year. Then, my auto refills kept getting screwed up. Some canceled and some not refilled. Last week I went to the ER and tested for COVID. The ER Docs sent an RX to ALTO. I went home and waited for ALTO to text me when the RX would be delivered. ALTO texted me saying I had to have a credit card on file for the "$10.00 SAME DAY DELIVERY CHARGE" fee. This was something new and never disclosed. I now HATE ALTO and am switching back to my locally owned pharmacy, VESPER PHARMACY on Eastern at Flamingo. I can talk to a real person and they have fast, free delivery. read more

Alto used to be great but they really have hit the skids. I used them for 2+ years, mostly good. 6 months ago they spent 3 weeks promising me a prescription would be delivered the next day, and when it didn't show... the next day. For three weeks. Awful customer service and huge wait times to talk to a person. problem was that they switched who they sourced the meds from and screwed that up so it never got filled. This week they delivered a bottle meant to contain 60 pills for a 30 day supply but it only had 17 pills - 43 pills short. That's 75% missing product. The only reply was - "Well, not our fault. You can call your insurance and get them to approve replacement or do without for 3 weeks." For a heart medication. So charge me once and don't deliver and charge again a second time to fill it properly? I think not. Reporting to www.pharmacy.ca.gov and then moving to another pharmacy. It may not be better but could hardly be worse. There's a shocking number of recent bad reviews and it's clear how bad they treat customers. Alto, you had your chance to do right and messed it up. Ciao! read more

Initially, I chose Alto based on a recommendation from my doctor's office when Pharmaca closed. My first experiences with Alto were good. Delivery was scheduled within 1-2 days. This morning, my doctor's office sent them a prescription and the earliest delivery time they offered was 9 days from now. Since the only slot offered was from 7-10 pm and I'll be out that evening, I had to schedule it for 7/6. TEN days! Since it's a drug that will require my signature, I'd understand there being *some* delay, but this is ridiculous. If I'd used a local pharmacy, I'd have been able to pick it up this afternoon. read more

We've had so many bad experiences with this pharmacy over the years. If you want someone to over-charge you, pretend to deliver your prescription and take a photo of your address saying they "attempted delivery" but never actually ring your doorbell, then say your rx is back-ordered, try Alto! But if you actually count on a pharmacy to accept your insurance, not rip you off, and fill your medication, I suggest you go elsewhere. Shame on them for misleading and ripping off customers on meds they depend on! Thanks to their BS "missed delivery" while we were sitting here waiting and their delivery guy never rang the doorbell, my husbands meds are now back-ordered and we can't get them. I hope Amazon puts them out of business! read more

Alto Pharmacy you truly are heaven sent. I was in dire need of a prescription and the my normal pharmacy is closed on Sundays. Waiting for Monday to roll around and hoping that someone would get back to me in a timely manner was definitely not a risk I was willing to take. This is when Alto comes into the picture... Located in San Francisco's Mission District, Alto prides themselves on customer satisfaction, care for the patients, and pure convenience. They don't play when they say "FAST PRESCRIPTIONS AND FRIENDLY CARE FOR ALL". My doctor sent in the prescription @ 9am this morning and 10:12am I received a call. The rep on the line was friendly, courteous, and was an absolute delight to chat with. She informed me of my cost and let me know that delivery will be made today with a window of 3-6pm. Processing payment was a breeze and I sat back and relaxed after ending the call. I appreciate the prompt service and loved the fact that this company will send out texts or emails to update you on the status of your medications. Just as the rep had said, I received a text message giving me the heads up that my delivery was next on the list- no need to sit around and wait around in boredom, you can do errands, squeeze it a little catch up with the ladies if you wanted, whatever your heart desires!! Fast forward: my meds arrived in the window that was provided to me. Gal who delivered gave me an acknowledgment wave as she was heading back into her car. Packaging was neat and my instructions and receipt was printed clearly. As an added bonus, I found two salted caramels- totally unexpected and absolutely delicious. 5/5 stars all around. I will not hesitate to recommend this pharmacy and I look forward to using there services again. You guys are all amazing, TY!!! read more

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Honestly I have a love/hate relationship with Alto. They started out amazing and lived up to all their promises. They were everything they claimed: efficient, responsive, a new kind of pharmacy. Then things changed and they've been doing down, way down, down, down. To the point that I'm done with Alto. I've never dealt with a pharmacy that repeatedly implements company wide policies that violate state law. A few years ago I wrote about their policy on no longer dispensing requested generic medications (even if prescribed by the MD). I reported this to the Board of Pharmacy and they were sanctioned for violating the law. And still they continue but the newest policy is even more egregious... I got an email in July saying they will NO LONGER (not temporarily) dispense a certain brand name medication. They cite supply chain issues as the reason and offer to provide the generic. Ironically, there are supply chain issues with the generic version of this medication, not with the brand. This is for a commonly prescribed anti-seizure medication. IT IS AGAINST CALIFORNIA STATE LAW to do this...They refuse to order the medication. They refuse to fill a valid prescription. There are no supply shortages for this medication. They are arbitrarily choosing not to fill a prescription. This is a blatant violation of so many laws. They can get sued for this. They can lose their license. They should lose their license. And then what's up with placing an order, scheduling delivery and finding out the morning of delivery that your medication is out of stock, needs to be ordered, etc. They system is flawed. If my medication is ordered and scheduled for delivery, I am expecting it to arrive that day. Perhaps they need to revamp their system to work like most pharmacies where you "refill" your rx and then schedule it for delivery when it's ready. And it doesn't work when the delivery windows are 6-10pm or 6-11pm and the rx arrives after midnight and requires a signature. No delivery should be arriving after midnight. One more thing...I don't want to chat with an AI chatbot...I want to chat with a person. It used to be that you could send a message and get a reply within an hour or two. Now it takes a day or more... Sorry for the rant...at the end of the day, DON'T use a pharmacy that continues to violate state laws even after being sanctioned. I know a lot of pharmacies are challenging but at least choose one that's ethical. Alto is not. read more

Ordering from Alto is only becoming more and more frustrating. I was told an internal investigation would be launched in regards to my driver experience and I have heard nothing since. They are constantly confusing prescriptions. They are lying about what is and is not out of stock. Today I was told my medication was out of stock and somehow it was magically delivered with no explanation. They have confused my medications before. They have told me X meds are out of stock and then when I question them about which meds are actually out of stock they apologize for the "miscommunication". Confusing two completely medications is not a miscommunication. There is a complete lack of accountability. Looking at the comments the owners are just copy and pasting the same response over and over again. It doesn't look like anything will be done. I am going to start transferring my meds to amazon pharmacy. Maybe they will listen once they lose enough customers. read more

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I was prescribed a med w 3 refills I transferred it to Alto I filled it and it cost $42, no issues Then when I went to order a refill, surprise! There were no refills on file but my Dr had prescribed three refills So I wrote customer service and I will say they replied fast so I did appreciate that They eventually were able to straighten it out and offer the refill two days later... but Surprise! It was $120 instead of $42 They could not offer help for the price discrepancy and they did the passive aggressive thing customer service people do where they pretend they don't understand what you're asking... That's really the reason for the poor review. It was frustrating all in all but I will add a star for the fast replies on their end I will get the refill transferred from Alto to an in-person pharmacy and pay only $16 with a coupon I found online Just hope it doesn't take another two days read more

If you can avoid this pharmacy at all, do so! They are obnoxious and rude. They care very little about sick patients and will do nothing to help you with prior authorizations, medication shortages, or any issues you may have related to sickness. They make it almost impossible to call a real person - referring instead to their app, however they rarely answer app messages. I have had them deliver meds to a random corner of the lobby - which is a hippa violation and not allowed in my building. I have had them charge me $10 because I had a migraine and was started, pained, and confused when they knocked. Far from providing customer service, this pharmacy gives me a headache - every time! I believe they behave this way because there are so few other pharmacies that will deliver scheduled meds. But guess what, people who require scheduled meds, such as trans people or chronic pain patients, are people! We deserve quality care, rather than rudeness and incompetency read more

Alto changed my delivery date twice and made me wait over a week without medication before finally telling me they were out of stock and canceling my order outright. Alto didn't even tell me the second time it was delayed: I waited until 9pm for it to be delivered before logging in to find out it simply hadn't been sent. I rescheduled for the next day and then finally, twelve hours later, they told me they were out of stock. A disorganized and unreliable experience; now I still don't have my prescription and have to start over somewhere else. read more

I have experienced a great deal of stress from this provider - They seem undependable and apathetic