Amazing service. I switched from the big box nightmare Walgreens because of billing issue and the worst service ever! I fought with Walgreens for 8 months over getting the secondary billing issues corrected. Shocking, they never did. That's when I found Alto! They had no issues with the billing of my secondary insurance. Well, the first order there has issues, not very very quickly resolved it! The super nice delivery drivers are amazing! Always on time and follow the delivery instructions to the detail. Highly recommend Alto to anyone looking for an alternative to the big box we don't care about you pharmacies! read more

Daughter needed meds post-surgery and Alto delivered on short notice! Shout out to delivery person who had not delivered to this complex before and did so with a smile despite the run-around to find right entrance. Thank you! read more

They are horrible if you need to get a hold of them right away and not wait 24 hours for the message reply. I am now on day 3 of being on hold for over and hour and having to hang up because I am at work! I had Colorado Medicaid during the COVID Shutdown and it's active because per Colorado DHS, we are still in the emergency phase of Covid. I let Alto know this yet they keep everytime I add my medicine and it's ready for delivery, they put it back again into a medicaid pre authorization. 2 Days ago I was able to do a cancellation for medicaid, sent Alto this though messages on their website, since they do not have any email address listed to contact them. I have now been waiting a day and on hold, 22 PEOPLE IN FRONT OF ME! WITHOUT MY MEDICINE FOR OVER A MONTH DUE TO THIS. GO BACK TO YOUR LOCAL PHARMACY! Alex reached out promptly after my review. I will update today or tomorrow if this is rectified as promised below. I hate that it came to an online review to get action, but my health and job have been in jeopardy! UPDATE 30 MINUTES AFTER ALEX RESPONSE THAT THIS MATTER WAS RESOLVED AND ALTO MESSAGE ME SORRY, TAKING OFF MEDICAID, NO JOKE THEY JUST REMOVED MY MEDICATION AGAIN TO DO A PRE AUTHORIZATION, SEE ATTACHED PHOTO, THEY SHOULD GO TO JAIL! read more

Alto Pharmacy - Pharmacy Near Me - Denver, Colorado

This was an amazing experience. My local pharmacy sold to a big company and moved, and it's no longer convenient. I've been going to one of the mega-pharmacies instead (starts with a W) and I thought "wow... this is expensive, and I always wait at least 10 minutes in line - maybe it's time to find another option." I checked out Yelp and found Alto, and I'm glad I did. The process of transferring from my existing pharmacy was effortless - I just gave Alto their information through the app and asked them to transfer everything, and they handled it from there. In their app, you just load in a pic of your insurance card, load in your credit card/debit card/HSA card/etc. and they just charge your scripts to the card on file. You take a pic of your ID and load it in so they don't need to ask for it. Everything is seamless and handled online. They even have a really responsive chat feature through the app, and they respond within a matter of minutes. The best part is their free delivery - you can get your scripts delivered to your home or work, free of charge. Their delivery range is huge - they go all the way to Boulder, Aurora, etc. I stopped in to pick up my Rx and they packaged it up with a chewy caramel. Nice touch. The pharmacist was extremely friendly, too. A medication that cost me $50 with my insurance at the big W pharmacy cost me $6 with my insurance at Alto. Check them out. This place rocks. read more

Just had my first prescription delivered and couldn't be happier. I'll be shifting all of mine over. Mail order is so convenient but the wait times can be rough and I don't love having creams in the heat/cold while shipping. This is the best of both worlds, don't have to go anywhere to pick it up because it's being delivered but it also isn't being shipped. read more

I am very happy with this Pharmacy And Their Service ! Getting all my medications moved to you Guys !! read more

There's a national shortage of one of my medications. That's not Alto's fault. What is Alto's fault is that they keep scheduling deliveries of that medication and cancelling one hour before the window. So not only have I not had my medication for, now two months, I have altered a bunch of plans so that I'm home during their delivery windows only to have them cancel at the last minute. As a service you're basically getting the treatment you get from any faceless tech company. Instead of having a human that you can just call you have 24 hour delays to get useless answers in a text chat from customer service. Having my next script filled elsewhere. read more

Was the greatest pharmacy and now every aspect of this pharmacy is falling down the drain, from leaving you on hold from 5-7pm so that they can just disconnect you. Happens daily. The messaging staff leaves the most confusing messages as if they have no clue what is happening themselves. I am told prescriptions were delivered. No deliveries here, yet THEN the message states, we are out of the medication!! Why did you not tell my physician that when they placed the order... so 48 hours later, where is my prescription with my inhaler and my antibiotic, not here! Okay, so now I have been on hold for another 50 minutes HEARING THEM OVER AND OVER PUT ME ON HOLD...... This is the second time this evening, let's see what happens in 7 minutes when they close!!! Sad day when your business is swirling down the drain, as well sit on HOLD read more

I ordered my medication a week ago - they didn't overnight it until Tuesday - and Fed Ex has still failed to deliver it. I've been asking for assistance since Wednesday or other options - but they won't help me get my meds fulfilled any other way. If I don't start taking my meds by tomorrow morning my medical procedure is going to fail and Alto will have cost me over $15,000. Customer service reps will not give me their names as they assist me - which assist doesn't seem like the right word since I've gotten no help to find a solution. read more

The customer svc are so kind patient and understanding. I like that they deliver too; which works for me since I can't walk. I'm new with them so I don't have much to say hence why I only have 4 star. After being some time with them like 3 month at least I'll add more to my review, and hopefully change the star rating to 5 but for now that's all I have read more

Very disappointed in the sudden DRASTIC increase in the cash price of my medication. Last month I paid $54 for a 30 day supply. Today I tried to refill my medication. Same prescription. Same quantity. Even the same manufacturer. The price Alto is now charging me is $325. That is a 650% increase. This is absolutely ridiculous. But hey, at least the delivery is still "free" read more

I am currently undergoing fertility treatments and have needed medicine on a day to day basis. Alto works extremely fast and can get my prescriptions delivered same day. The customer service support is beyond any expectations I had and I cannot thank them enough for helping me out. I highly highly recommend using this pharmacy!! read more

Wow! I placed my order around 1:00 PM and received my medication at my door by 8:00 PM, same day. The app was easy to use and customer service was super friendly when my card didn't go through. Alto also provided me with text updates that were accurate for tracking the driver and it even allowed me to e-sign for my delivery before they got to my door. 100/10 experience! read more

Could improve on following "safe place" directions. Other than that no issues. Easy and reliable as always. Thanks

Alto is very dependable and their delivery carriers are always friendly and professional. I just wish there was a way to add a tip for the driver since most people no longer carry cash read more

This pharmacy is amazing. And trust me, I rarely post reviews for anything other than food, but this place went so above and beyond, I felt compelled to say thanks! They are very friendly, affordable and just wonderful so check them out! read more

Had a great experience. Easy ordering, and it shipped fast! Would definitely use Alto again!

Super responsive, quick and easy delivery, and reasonable pricing. I had a great experience with Alto Pharmacy!

They changed from using FedEx for delivery over to USPS. Their refill software still says it will be delivered by FedEx. I waited ALL DAY for the Rx to arrive, as they require a signature. It never came. Found out they sent it via USPS. USPS will NOT deliver to the house. I had to take off from work and drive 32 miles round trip to go and pickup my medicine the next day. Have transferred all my Rx's to another pharmacy and no longer have this issue. Goodbye Alto. read more

Alto is great if they could get there couriers a accurate Navigators or a map or instructions how to navigate with a mapl And instructions on the map with a red line to follow I find they can't believe the navigators are wrong. If I was given a map and a red line too follow on Tough finds that the navigators goofs up you wouldn't have customers like me that have to get in my car and run them down. This.how can you get my medications when. Sick or after surgery?? read more

Alto is a dream. They are so nice, prompt and helpful, it really does make going through IVF just a tiny bit better. Their courier service incredible too and you can get a hold of reps even at night. Highly recommend. read more

I called the pharmacy this morning, created an account, and got my prescriptions delivered to me this afternoon! I'm really happy with how fast the everything was! A different pharmacy in the area didn't even finish creating my profile yet... overall I'm super happy with my experience so far. The lady on the phone was also super nice! read more

Amazing service! Loved tha extra t8me the took to cut the instructions, so you don't have a bunch of wasted paper. Loved the free candy;)

I love Alto Pharmacy. It's so easy to leave a message, and someone responds very quickly, even when they are supposedly closed. The website is one of the easiest and most user friendly ones I've ever used. And the deliveries are easy to schedule. Highly recommended. read more

Can't imagine using a different pharmacy. Can reach them by phone, text or app. They deliver and have the best caramels. Check my insurance and apply coupons when applicable. Have transferred all my prescriptions to them! read more

The courier was PERFECT, can't imagine how he could possibly improv. I give him 10 stars.

Meds delivered with care, ease and great service even during bad weather in time! Wow! This makes other pharmacy drive through or pick up counter that require an hour or more wait ridiculous and obsolete! What a great experience! read more

I highly recommend Alto! From the time they got my prescription to the time I received it was incredible. When they got the prescription they texted me right away to tell me what was going on and then when to expect my prescription. No more waiting inline to only find out that my prescription wasn't ready. Plus they found and use the coupon that save me hundreds of dollars! read more

Amazing job dealing with a horrible fed ex blunder. Alto came through, delivering my package when Fed Ex's incompetence almost prevented my urgent package from being delivered today. FFF for Fed Ex, but AAA for Alto, bravo!! read more

Wow, I was so impressed with how easy it was to fill a prescription at Alto and more excited to have them deliver to my home in Boulder so I didn't have to drive to Denver. The app was easy to use and updates were clear over text. Will definitely use Alto in the future! read more

Very friendly, on time and really appreciate the communication/updates. Highly recommend!

Terrible. Twice in a row, a set of medications (each costing over $2k and very time sensitive) were delivered to the wrong place. After the first mistake, I contacted Alto and let them know it was incorrect but I had tracked it down -- and please make sure the courier knows the difference in street names. One week later it happened again... I even reminded them before the second delivery to be cautious of the right address. read more

Normally I wouldn't white a review on a pharmacy, but Alto is honestly amazing and goes above and beyond. Working with them on my initial order was so easy.. they are responsive- even got replies at 10pm and by far best prices (compared over a dozen pharmacies due to the price of fertility medication). Found out today at 4:30pm that I was one dose short of my medication I needed first thing tomorrow morning- they made it happen same day, even delivered. They made things too easy, and everyone I talked to is such a pleasure. read more

Alto Pharmacy is amazing! Try them and you won't be disappointed. Their prices are affordable and delivery is fast and free. I love not having to go to the pharmacy. The delivery drivers are also nice and friendly. Don't get me started on the caramels included in the package! :) read more

There was a gross long hair wrapped in my box. Service extremely convenient... sanitation is definitely a hard pass.

THE WORST. Alto waited 5 days to fill travel prescriptions only to then tell me an hour before they were supposed to arrive that they didn't have enough of the medication on hand. This is after they assured me the day before that there would not be issues and not to fill at another pharmacy. This left me calling every pharmacy in town trying to scrape together anti-malarial pills to protect my children as we were leaving for Kenya the next day. Anywhere is better than here. read more

I have been using Alto Pharmacy for a few months now, and they have been extremely easy to work with to get my prescriptions. They are very communicative, timely with their service, and friendly. I've had endless problems with the Walgreens pharmacy in the last two years, so I switched to Alto, and I'm glad I did. After the fourth time that I went to Walgreens to pick up a prescription during their pharmacy hours only to find that their pharmacy was actually closed (including the last time in which I called first and was assured that they were open), I decided to switch. Alto Pharmacy delivers prescriptions right after they're called in...very simple and easy in comparison. read more

This all happened in the span of a half of a day. The process was seamless, the communication was outstanding and the service absolutely fantastic. A great process well executed. Thanks so very much. read more

I was extremely impressed with the ease of using the app, how quickly they processed my order, and the wonderful customer service. The caramel with my order was definitely an added bonus. With the current state of other pharmacies being less than ideal, I was blown away with Alto. read more

I am completely BAFFLED with how much Alto has gone downhill in the last year and a half. I've been using Alto since 2017, and for the majority of that time they were fantastic. But the last year and a half something has happened. Let me explain. I recently ordered a refill of the medication I take daily, but when my order was delivered it included someone else's medication along with mine. Normally I wouldn't be worried, but this persons medication was very sensitive and included needles. Not only did I receive their medication, I also received multiple pieces of PHI. I reached out to Alto about this, and after 72 hours I got some generic response that they were looking into it (while also calling me the wrong name). I messaged them 6 times over the course of a week asking they pick it up as I did not want to be in possession of someone's medication and PHI. Each time they sent a generic response saying it was "being escalated to the appropriate department". Then one day, without notice, I get a random knock on my door from someone saying they were from Alto and were here to pick "something" up, but did not have any name tag or anything to prove it. I reluctantly gave them the other persons medication and immediately messaged in to verify I didn't give it to someone who shouldn't have it. Needless to say I have yet to get any sort of response, not even their normal generic message. Alto used to be a fantastic service that really cared about their customers, but as they've grown it's become abundantly clear they prioritize profits over anything else. I absolutely will not be using Alto again, I'm not willing to have my personal health information compromised. Be wary! read more