The music is way too loud. The staff there should have the capabilities of adjusting the volume, especially in the mornings when there are not many people there. Also, the venue is very dirty. Foam pieces and dirt everywhere. There seems to be multiple complaints regarding this issue, but it appears this has not been addressed. The manager is quite nice, though. I forget her name- Brianna maybe? +2 rating because of her. read more

Where do I even begin? We had a combo party for my son and his friend here. Place needs upkeep and repairs badly,it also is barely even cleaned,we found foam blocks with inappropriate words and make genitalia inscribed onto them for crying out loud. Add to that within the first five minutes RIGHT NEXT TO A SIGN SAYING RESPECT OUR EMPLOYEES no swearing etc. One of them was calling the other f#$_ng Stupid in front of kids! When your own employees behave like neanderthals how dare you have signs demanding people respect them? Irony at its finest. I have pictures of some of this and will be sending the any local news outlet who wishes to share them. For the prices charged this really was a letdown. We won't ever be back,may file a partial chargeback with our credit card company for services rendered and will share this to anyone who will listen. Look at my extensive history of google reviews,I don't write reviews this long or this negative without reason. I give this place an F. read more

Altitude Trampoline Park - Trampoline Parks Near Me - Billerica, Massachusetts

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We attended a birthday party here and it was great! The atmosphere is clean and well kept! The staff were friendly and helpful! It wasn't overcrowded and the kids had plenty of opportunities to use whatever equipment or go to whatever areas they wanted with minimal wait times.... read more

Bad some random girl kicked me for no reason and now I have a big bruise! and the have to make the safety mats softer because I fell on one and now I have a big bruise read more

My friend wanted to go here for her 30th birthday so we did! It was super fun but exhausting! Who knew jumping on a trampoline took so much effort ‍ There is a huge open room of trampolines, a battle beam, rock climbing wall, dodge ball courts, basketball dunk track and a foam pit to jump into. You buy your sessions in hour intervals and the one flies! We were the oldest people jumping without kids by about 20 years but still had an awesome time! There aren't lockers (though unlocked cubbies are available), so be prepared for that. You have to purchase their grippy socks which are cheap - but be prepared for that added expense. I should note there is a military discount (20% off the service persons jump). There is a concession stand for drinks and snacks are available as well. Overall it was a blast - kids are of course crazy and running around but what else would be expected? read more

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Definitely not the best altitudes it was set up wrong it was dirty bathrooms are kinda gross I would go to another if your thinking about this place read more

The kids love it. We ended up getting the kids weekday passes. Totally worth the monthly rate. Planning a birthday party soon. Staff was helpful with questions and very friendly. read more

I took my 2 boys to Altitude today. We bought tickets online yesterday for a 9am start (when they open). We also met 3 other families there. When we arrived at 9, the doors were locked. We waited and waited outside in the cold with 7 boys under 6 until the employee who was supposed to open showed up around 9:40! She was 40 min late. Did not apologize to any of the families waiting nor did she try to compensate for lateness. My kids had an absolute blast otherwise. The park is great. I was just very appalled at the 40 min late opening and no apology. read more

Altitude trampoline park is so much fun for kids of all ages! Good to host a party here as well.

Its okay but not great. " Friday Night Frenzy" just means more kids. Music should be played over the main trampoline spots, not just the back of the place and current music...that kids like.. Im sitting here listening to Metalica or some shit. Have music with bass that the kids can jump to the beat with. No glow in the dark night like Sky Zone in Danvers. Now Launch trampoline park is coming to Woburn and Altitude needs to step up their game IMO or they will close. read more

Worst jump place I've ever been to, thanks mainly to the staff. While there is a large main jump area and a number of other fun areas it is the inattentiveness of the staff that warrants this low rating. We were there for a birthday party and I watched as staff failed to help maintain lines, provide direction to the children in the foam pits failing to exit or just sitting on the side so others couldn't jump. Instead the staff stood around talking with each other about their personal lives and what party they were going to later or simply biting their nails staring off into space and not paying attention or doing their job. If I was management I'd fire them all instead of paying them to just stand around. Would be better off giving discounts to the parents who are left to do all the policing of lines and ensuring safety of others. Be hard pressed to ever get me to go back when Sky Zone isn't far, the staff is incredibly friendly, attentive and safety oriented especially for the smaller kids. Save your money and frustrations... go elsewhere!p read more

Altitude Trampoline Park - Staff is inattentive and does not pay attention. - Trampoline Parks Near Me - Billerica, Massachusetts

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Place is awesome stuff. Great long trampolines for gymnastics. Staff are pretty laid back but when they aren't, they ruin the fun.

It was amazing very cheap and many options to pick from the only thing is there aren't many people there but that's what made this trip awesome. read more

Our boys had a great time jumping here! The young girl working behind the counter was kind and personable, you can purchase beverages that are not overly priced, overall it was a great experience for the kids to be active and play on a rainy evening. The only suggestion I would have for improvement is that the no running rule actually be enforced by staff. There were a ton of boys that were running around everywhere (not on the trampolines but on the actual floor) that almost ran into me a few times. I'm only 5'2 so these adolescents are actually my size. The chaotic running around is a lot to handle for the parent who is the spectator. Overall, fun for the kids, just beware that the staff doesn't actively enforce the rules and you might get KO'd by a bratty insubordinate 13 year old. read more

Terrible customer service. Ordered 2 pizzas...only one came and second was 45 minutes later. Asked what happened and not one employee or manager apologized. Asked for another pizza and manager refused and was rude!!! Had to ask for regional managers phone number and he was rude ...no apology and suggested that we were just trying to get a free pizza due to the economy. I run my own business and this was HORRIBLE customer service after spending $250 for 10 kids . Also area of park was not working and no discount was given. read more

What an abysmal establishment. The owners post signs and rules over every space imaginable and yell at you over everything. The place was empty besides a group of older kids on the other side of the park. My 4 year old son took 6 blocks out of the foam pit to knock them back in and the owner immediately came over to tell me there was a sign saying not to do that. When I tried explaining how irrational that is at a kid focused place, he offered me my money back. Keep in mind, there was nobody there, he wasn't making a mess, and we were knocking the blocks into the pit. I said I wanted my money back. They continued to berate me from behind the counter after I commented on the signs everywhere and how mishandled the situation was. I had to tell him he is not allowed to yell at me while I was holding my baby. The owners, who are brothers, are clearly on a huge power trip and could not handle a woman speaking up. While I understand there are rules for safety, I do not see how a 4 year old making a little wall of blocks could have impacted the entire foam pit. The owner also proceeded to tell people that I was swearing at them and became belligerent. (I do not have a need to use profanity. I can express and articulate myself just fine without it.) I was holding my one year old and would never swear in front of my kids. So in addition to speaking horribly to women, they also lie. He also said he has a sign over his office that he does not tolerate any "back talk". When I wanted my money back for the socks, he told the person behind the counter to just reimburse me because I'm not allowed back. Best of luck to anyone who goes there and dares to step out of line! I wonder if this extreme overreaction was in response to CBSs recent segment on the trampoline parks and how horrible they are. read more

Incredible trampoline park in Billerica! Great for kids , adults, grandparents and babies! We've been about 1 dozen times and kids go home incredible beat and they have a blast each and every time! They have; climbing walls! Dodgeball court (x2), foam pots to jump into (x3 lanes), basketball slam dunk lanes (x2), 2 birthday rooms , a jousting beam (in front of climbing wall). Wide open jump pit with about 100 individual floor and wall trampolines. The bathrooms and facility are kept extraordinarily clean and well maintained. Socks are $2 and can be reused every visit. VERY busy on weekends with no call ahead reservations! Make sure you ask if they are heavy with birthdays; if so, they tend to ignore other patrons, if so. Just an FYI. Highly recommended you come before kids eat dinner or on weekdays to have more wide open availability. Great location with a lot of pah'king! Only bad points; !!!!!get a liquor license for the parents!!!! read more

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Very fun! I went here with a friend, no kids. And I personally had a blast!! I felt like my inner child came out. I couldn't get out of the ball pit, however. It was almost frightening. Other than that, very large area and tons of fun. Don't drink before you go, not recommended. read more

Altitude Trampoline Park - Trampoline Parks Near Me - Billerica, Massachusetts

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We miss this place! We highly prefer this place aside from all the other trampoline parks in the area but since it's not open we are forced to relocate until they open. read more

We brought our 2 1/2 y.o, and twin 4 y.o's here and they loved it. An hour is the perfect amount of time to wear them out. Everything was clean and in good condition. As with every trampoline park, there were more employees than kids, hovering around waiting for you to break a rule lol. read more

Altitude Trampoline Park - Trampoline Parks Near Me - Billerica, Massachusetts

Great fun that my 11yr old and I enjoy. Great workout and a bunch of different areas to mix it up. Lots of kids of various ages. While my 14yr old feels a little old, Friday nights is teen time and sure attracts quite a few. Weekends and holidays are very crowded. Hard to jump around with a little oblivious 5yr old jumping in front of you. Very few parents participate. There tend to be 2-3 parents jumping and over a hundred parents sitting down playing on their iPhones. Staff members are nice and tend to do a good job keeping kids safe. There are not too many rules, which is nice. read more

Awful. I brought two kids on a Saturday, and the place was so over run with birthday parties that they spent 90%+ of the time waiting in lines. They were repeatedly kicked out of the dodgeball courts (plural) so that parties could have exclusive use. Waiting 20 minutes then getting two minutes to play is a crappy ratio. I complained to the manager and he was only mildly sympathetic, telling me they had 30 birthday parties scheduled, as if that was a reasonable excuse for our lousy experience. He suggested we try a weekday instead because the place is empty. I suggested that if they can't support walk-ins then they shouldn't sell walk-in tickets. Our (whopping) $42 was a complete waste. read more

Kids enjoyed it here for an event. If you have been to Skyzone in Danvers, it's pretty much the same place, except a little smaller and slightly less supervision (there is supervision, but it seems a little less supervised than Skyzone). One hour of jumping was $15 and special jumping socks are $2 if you don't have them. One of my kids got slightly injured in the first 5m, which is kind of expected with a place like this (which is why you sign a waiver before you go in), but even with his small injury, he still enjoyed his hour here. Highly recommend visiting Max Noodles in the same shopping complex for some food after you (or the kids) are done jumping. The visit to Max Noodles made my night since the food was absolutely delicious. read more

I've been now twice, both times with my fiancé during the week. It's not very busy on weekdays but for some reason there's still 20 teen employees manning the trampolines. 2 stars gone for staffing issues. Quite often I've observed those teens aggressively flirting in a corner somewhere. That kind of behavior is bothersome when you witness young children looking up to those teens. The next star knocked off was because it's always impossible to use the basketball hoops - again a staffing issue because the whole time there are about 5 employees using it which just makes it awkward to go over there. As for the place itself, I love the dodgeball arenas & the foam pits - though very hard to climb out of ! The rock climbing wall is really cool but keep in mind if your feet aren't itty bitty (like my fiancé's) your feet might hurt after a few pegs up. The prices are a bit high but if it's a slow day, you may not even need a full hour to wear your little ones out! read more

This place is awesome! it's such a good idea and it's a great way to bring kids out and burn all their excess energy. my son goes home exhausted every time he comes here! we had his birthday party here on what seemed to be the busiest Friday before school returns and it was a great experience even with the large crowds. everyone at the party had a great time and the lines didn't seem to take too long for any of the attractions inside. The cost of the party itself is not too bad it includes water for all the kids and pizza from hungry Tiger next-door as well as an hour of jump time. The cost is also not too bad for regular jump time, especially if your a tired parent who needs a fun activity for the kiddos. In addition to the trampolines there is trampoline dodgeball, basketball dunking (with trampoline assistance) and a foam pit to jump into. The newest (and most fun additions) are rock climbing walls with foam pits under them, and an American gladiator style beam battle that looks like epic fun. (It's hard to describe, it's a beam you balance on while using a padded stick to battle with. I know my description stinks! just go check it out for yourselves! ) read more

Altitude Trampoline Park - Rock wall - Trampoline Parks Near Me - Billerica, Massachusetts

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Best Trampoline Park! My favorite trampoline park in NE. I have been to many trampoline parks. Others are good but this one is by far, my favorite. The staff are enthusiastic towards all patrons both young and older. Events offered: Toddler time, Teen night, Saturday Sensory hour for kids that are impaired and of course birthday parties. Very impressed with the cleanliness and fact that they do not have video games to make me get nagged by my kids for more money. read more

Great for the kids! It is charged by the hour, the hour lasts forever for the non participating parent. Lol. You will get a good workout chasing after the kids. read more

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My nephews love these kinds of places. I wasn't sure if this one would be any good, but it was awesome! It's big and new and it has everything and more; a giant trampoline area, 2 big dodge-ball areas, a jousting pit, a big rock-climbing wall, 2 basketball nets and 3 foam pits. Perfect. They loved it. If you have energetic kids, this is the place to go. Nice restrooms too, by the way - two separate family rooms - nice! read more

Fun fun fun, took the kids here, they loved it.. Log on to the website before arriving to fill out the liability waver, it will save you some time. The activity area is we'll organized, clean, and we'll staffed. This is a better and less expensive fun time trip then chuck e cheese. I even jumped too... ;-) read more

It was a very fun place for my daughter and her friend to practice some of her gymnastics tricks before upcoming state meets. There was a not so nice employee that yelled at us when we were going to eat some fruit that we brought in from the outside. There were signs that said no outside food or drinks but he could have said it politely. In addition, we saw tons of coffee cup and other beverages and those were not turned aside. They should make a toddler section that grown ups can watch their kids and another section for older kids/adults. Almost every time someone was going to tumble a toddler ran right in front of that person so that person couldn't tumble without potentially hurting the younger person. Compared to Skyzone I think the overall environment is better here however they don't have lockers to rent and we did see a pregnant lady who couldn't find her jacket when she was getting ready to leave. Also, check the Internet for coupons and pay inside the place as they don't honor coupons for online reservations. Do however complete the waiver online as it will save you time when you arrive. read more

Fun for kids and adults. I hosted a party there for my son and it was perfect! Kids had a great time and staff kept everything organized and fun. Extremely friendly staff. So much to do from the rock wall, jousting, dodgeball, foam pit to of course jumping on the gigantic trampolines. Very clean read more

Not very accommodating for party's. We had a allergy and it was like pulling teeth to let food it this person could eat. When booking an event they should let you know the age limits. It expensive and I didn't know my active 15 month old couldn't go on anything. And when talking to the women Manager (long brown hair in a pink shirt) was rude and inconsiderate. I even asked when booking is there anything else I should know. They said no. read more

Kids will always have a good time. Pretty expensive per child ($15 for an hour plus $2 socks). Super busy on the weekends especially when there are birthdays. They have rules, but workers seem pretty chill most of the times. Expect a slight wait for obstacles, but a great place to try. read more

Altitude Trampoline Park - Trampoline Parks Near Me - Billerica, Massachusetts

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Great place for adults and kids I have come with just the guys to play dodgeball...good, fun cardio workout. Have taken my kids here many times - they can last for hours. Rock wall, jousting, basketball, free for all trampolines Staff is friendly Way way better than sky zone read more

This was our last time having a party at altitude. The kids have a blast while they're jumping - the facility itself is great. But. You can't bring in your own ice cream to eat with your birthday cake be they have a "strict policy" on outside food - translation so they can sell their dots ice cream cups. And the kids don't get to jump a single additional minute once the pizza comes out. My birthday girl was yanked off the trampolines "times up". Hypothetically our party was 4-5:45. pizza and cake (without the ice cream I'd brought) was over by 5:30. The party just ended then since the kids weren't allowed to jump any longer. Maybe that policy makes sense if it's busy, but there were 6 other people there. Unimpressed. read more

Great place for my 2 boys 12 and 8 to burn off some energy during a school vacation . Prices are reasonable and my boys love this place. Overall good value for he money read more

Terrible customer service and way overpriced. $17 for an hour of jump time. Stood in line for about 15 minutes with 3 restless kids to check in only to be told that we had no waiver on file despite the fact that we've been there multiple times, once of which was only a month ago. Asked to pay first and sign waiver immediately thereafter since we didn't want to go have to go back to the end of the line. Was told "no." When asked if we could at least cut the line when we come back we were again simply told "no" by some nitwit who was allegedly the manager. When I explained the situation to another employee, I was told "I don't make the rules." If it's a "rule" to refuse to accommodate or at least be friendly toward a customer who regularly gives you business and is about to spend $51 for an hour of fun for her kids, then the owner should change the rules. They should be glad they survived COVID. I was a loyal customer during it. Makes me regret it. read more

This is a good place for snow days with my kids and I. My kids love coming here on the weekend and snow days in the winter. Many activities are here with trampolines, dodge ball, and foam pit to jump in. The prices are reasonable with prices and time to jump!! read more

We had planned a group outing to go to Altitude on a Sunday Night in Early June. Several people have to work until 6 so we decided we would jump from 7-8pm. Our group arrived at Altitude at 6:45Pm ready to jump but when we walked in the front door a joyful worker told us they had decided to close an hour early tonight. They decided to close an hour early? How professional! I asked why they hadn't posted anything on there website and she said oh we just decided to close a few hours ago there is a sign on the door though. So you have to drive all the way to Billerica to find the sign on the door that says they are closing an hour early! It was just a really unprofessional and unpleasant experience. I was really excited to try out a trampoline park but after this experience I will not being going to Altitude park in Billerica. read more

Tried to go here today for lunch just for fun. Forgot my wallet at work and was told I cannot go in without an ID because you must be 18+. When I asked if they would call my parents who would grant them permission I was told no because they thought I was over the age of 18. Absolutely terrible logic. read more