We ( Jason R and I) have had zero issues with Alterra, they were referred to is by a neighbor. When we call in between their quarterly visits they make sure they get to us. ( I have never come across so many spiders!!! No other state I have lived in has this many) Today Josh and Dylan or maybe it was Darryl came by to spray our house. He was polite, asked if we wanted the inside sprayed as well. I told him yes, the upstairs has had a few bugs. He also killed a spider that was on my front door before I had a chance to stomp it with my flip flop!!!!! And it was with his hand! Go Josh! No issues at all and we would refer them to others. I can understand people complaining about the door to door service but that is how these places make money-cold calls. read more

I feel like we got tricked in signing the contract with this company. Before signing the contract, they told me I can cancel services whenever. But, when I called customer service wanting to cancel they told me there's a cancelation fee which they conveniently never told me about at the time of signing up. I will pay for that cancelation fee rather than stay with these dishonest people and I do not recommend anyone or any of my friends or family with these people. read more

I'm not incredibly impressed with this company. We have a no soliciting sign with the city code printed on it hanging near our front door, but they caught my husband outside doing yard work and managed to talk him into buying their service. After their first treatment we actually noticed more bugs in the house than normal, and their solution to treat ants was to put gross sticky gel around my windows so now I just have piles of dead ants stuck to my windows. We scheduled a free follow up to have them do another treatment. They didn't show up and they didn't call. So we called again and rescheduled. They came and planned on only treating the outside of the house, but I made them come in and treat the inside as well. It's been a waste of time and money so far. I've never had this much trouble with other pest control companies. read more

Wanted to express our pleasure with Donell today - he came by this evening and did a great job, listened carefully to our concerns and took care of the service visit in just a few minutes. Quick, efficient, and personable. A+ all the way today! read more

Gene came out for the first treatment today! He was very professional and gave me lots of information! I hope that this company can prove these other reviews wrong! so far so good! Christopher A. read more

Luc was out for our quarterly service. He stopped by the front door to let me know he was here and if I had any issues. When he was done he came back and told me what he found as a possible ant problem and addressed it before it became a big problem Todd B read more

Sandr p. This is the first time to use this service. But won't be the last. Anthony the service pro was very nice and polite. And did a very thorough job. I would have given a 5 star,but like I said it was the first time I used this service. read more

We are new Alterra customers with just two treatments under out belt. We called them for their free retreat service when our daughter saw a mouse in our house on Thanksgiving night. We set traps for several days on our own but had no luck catching it. Within seconds of explaining the issue, Lee identified exactly where the mouse (or mice...) were living. He set several traps and explained what to do going forward to prevent. He took additional measures that our two prior servicemen had not when retreating, and we were very pleased that he was going the extra mile for us. Lee gets 5 stars!!! My overall rating is 4 stars only because the prior two service men were somewhere between fine and good....but not necessarily great. We're optimistic, though, that our relationship with Alterra is going to be a long and good one. read more

We have been very impressed with Alterrra! It gives me piece of mind to be able to call when I see a bug or spider in the house and they come out free of charge to spray again. David was our last serviceman and he was very polite and very thorough. read more

Worst pest service! Signed up for the yearly plan, they came out in the in the winter right after a huge snow storm, with almost a foot of snow on the ground, and footprints only a one side of the house, claimed they performed their service and tried to charge for that. Do not use this company, they not only have a terrible product and service, their customer service and dealing with the company is even worse! read more

Just had the initial service done by Oscar Gordea. He did a great job of explaining everything he was doing and how the service will work in the future. So far so good. Impressed with the level of professionalism and service from the sales rep to the technician. Hope this great service will last. Was very impressed to see Oscar using a brush to knock down spiderwebs and other things from eaves and overhangs. Looking forward to a bug free life with Alterra. read more

I gave in and signed a contract when they came door to door one day. A week later we started seeing alot of ants. We called and they were very friendly. Said they could have someone out the next day. Donell arrived early in the time frame as I said I was on my lunch hour. He checked around for outside evidence of the ants. He listened to concerns and paid extra attention to the room that was having the most trouble. He gave extra treatments to use in the problem areas. He was very friendly and professional. As promised, the follow up visit was at no charge. So far, I've been pleased. read more

Total waste of money!! Foolishly signed up for a year contract with this company, big mistake. At $135 a quarter all they do is spend less then 5 min on the property tick some boxes on a sheet stating what they have performed and all they do is spray less then $1 worth of product around the doors. Do yourself A favor if they come knocking on your door, tell them to leave go to the store and spent $20 on ortho home Defense and spray it around your foundation every six months and you are golden. read more

We have Alterra spray quarterly, but they even come out, as needed, when little unwanted pests arrive. David just came out and did a re-service for ants after all of the rain this spring more than likely washed all of the previous treatment away. He was very thorough inside and out and found where those little guys were hiding. No more ants for us! read more

Lee came to our house yesterday upon request. We have been seeing some small ants in different areas of our house. We have been under a contract with pest control for a few years now, so I was a little surprised to see anything. I looked outside my home and found one very active ant trail going into the house. I told Lee about it and he said he would treat it with some bait and some other treatment. He said he would look around the rest of the house just to be sure. Wow, he found 22 different ant trails that he treated. He really went above and beyond to spend that amount of time to try and really help solve this problem for us. Kudos! I guess time will tell on if the thretment worked or not, but I feel tons better knowing what he found and treated. read more

Lee was very helpful and explained the services he was going to perform. I am very pleased with the service and know that if I call because I see pests, they will come out to spray again. read more

I feel like I'm a fickle reviewer, but I am a firm believer that if someone redeems themselves, they deserve that acknowledgement. First of all, we called 4 or 5 times to cancel our service but never were able to speak to an actual person and never received a call back. So, when the serviceman showed up today for our quarterly service (more than a quarter since last service), we were surprised and my husband explained to them that we had cancelled our service. We agreed to go ahead and keep the service as one last chance of redemption. I explained to the tech the issues/concerns we had after the last visit and he explained why we experienced the ants and apologized for the lack of attention we received during that visit (different techs). He was very polite and like Gene, our first tech, explained exactly what he was doing and what it would do. I gave 3 stars because I'm not ready to forget the previous service, but if we can get consistent service like Josh provided, we will keep your service. read more

I have been exceptionally happy with this service since signing up just over 2 years ago. Lee makes a constant point to go out of his way to mind our home and dogs. He doesn't leave until the job is done. We had been with All Ridd pest control for years of unhappiness till Altera and Lee came along. read more

Thanks to Juan for being kind, courteous, and arriving with a great attitude. We have been using Alterra for over 1 year. They have been good about keeping up with our visits and are always very courteous when they arrive. We definitely appreciate them knocking on the door to let us know that they are here doing their job. This morning Juan arrived with a smile and completed the job in a timely and efficient manner . read more

The service was awful. They made the bugs worse so bad that by the time we hired someone else to replace them they had to remove 14 wasp nests from our back porch. In addition, the billing and office staff seemed completely incapable of handling an account that paid for two separate locations. I have been very unhappy with this company overall. read more

Have a "No Solicitation" sign on the front door. Just answered door with Alterra rep standing there wanting to sell pest control services. This is clearly a violation of Overland Park Municipal Code Section 5.64.020. read more

They really do the "hard sell" if you engage with one of their door-to-door solicitors! I told him multiple times I was not interested. He refused to hear me, and just kept trying to convince me I need their services. I understand needing to make sales so you can get paid, but when I tell you I'm not interested, you need to let it go. If I need pest control, I will call a company, but probably not this one, based on my interaction with the sales rep. You have to wonder about a company that pushes its sales staff to hard sell to potential customers. read more

I have a no soliciting sign on my front door. I pointed it out the salesman who came to my door and he said "I'm not soliciting, I'd just like to talk to you about signing up for pest control services. Four of your neighbors signed up and I can get you a great deal because I'm in the area". We then went back and forth about the definition of soliciting and I directed him to leave. I called the office in Kansas and had someone tell me that he has the right to knock on my door because my sign only said "no soliciting" and didn't give a code number for my specific city. I called the city and the non emergency police number and verified that was not correct. I called her back and provided this info. THE VERY NEXT DAY the same young man came to my house again. He said "I'm here because your neighbor signed up with us and I can get you a great deal on pest control services". I pointed to the sign again and said " I have this sign here for a reason". His response "Your neighbor had the same sign and I got her a great deal". Needless to say, I don't recommend this service. read more

I will save a phone call do not call these people there is no communication, people get fired it's a MESS. I tried to be nice about stopping the service got a call from the so called manager saying to call him back when I had already called the office. They sent a second person out and I told him the same thing I do not need this waste of my time. He called the office and gave me the manager's name called him immediately he wasn't in the office this is CRAP! I told the girl this was enough I wasn't going to call back I quit the service period. I wasn't yelling but I was stern she said I didn't have to yell and I said I wasn't yelling but I could if she would like to hear the difference. Again a Company that has no concept on communication or service! read more

My service guy Dylan Combs was great! Arrived on time, friendly, professional, clean and even left extra traps for us. Great company!

Justin was right on time. He was very friendly and professional. Even allowed my kids to tag along with him while he worked.

As others have stated in their reviews, I have a "No Soliciting" sign below the doorbell. However, that did not stop the two sales reps that showed up yesterday. Seems like these guys would be trained that they are in violation of an Overland Park city ordinance. On the other hand, maybe they are. Bottom line for me - I'm not buying anything from someone who shows so little regard for potential customers. read more

Don't get roped into using this company! The guy that came to my door promised all kinds of treatments that have not been delivered. They over promise and under deliver. The guy that came out for a quarterly service was here for less that 10 minutes. The time before that they treated right before a torrential rain storm and told me that the granules don't get washed away by the water. Really? Oh and they scam you into signing a contract and when you tell them to cancel (for sub par work) they inform you that you owe them $199.00! When they come knocking on your door (and they will) don't answer it! read more

Donell from Alterra is always very thorough, respectful and helpful! We are so glad to have this company's service. Being a bit more south seems more buggy than our previous homes, so we really use this service and they are pretty easy to get a hold of and schedule ad hoc appointments. Katie G. read more

I just signed up and Alissa came out today to do the initial service. She was super friendly even though she had to wait 15 minutes for me to get there. She did a great job of explaining what they do and how it works. She warned me that after the first spray, there will be more bugs as the treatment pushes them out of their homes and it takes about 7-10 days for them to all die out. Even though they follow up in a month, she assured me that they will come sooner if I feel there are too many bugs coming out of the woodwork. I am excited for the service as, like most people, don't like little creatures in my home. I am sure all their reps are friendly but I hope I get Alissa for my future services. - Jenna W. read more

Third quarterly treatment by Alterra and they continue to do a great job. David was at my house this morning, right on time. Listened to my instructions and followed through with my requests. I know I could hassle with pest control myself - but why when these folks do it so well? Talva P. read more

Alterra always does an exceptional job. Professional staff who spend time to listen to concerns, take time to treat correctly, ensure safety, and provide convenient scheduling. Lee continues to do an exceptional job. read more

The office on Monrovia doesn't answer their phones. Nor do they get a msg to the service tech. We have had to have them come out 3 times since March....We never had this trouble when we lived in Missouri. read more

This is the worst company I have ever used. you call them all you get is a answering machine and if they call you back which has only happened twice. The spray they use for spiders must be water or food for them because it has NEVER WORKED YET! I have also had them spray for fleas and they multiplied instead of no fleas. They was so bad you could not walk outside without several getting on you. If you are smart then you will not use this company. Oh by the way they also will keep telling you that you have to finish the quarter service or you will have to pay the canceling fee. this is the most rip off company I have ever use. they have came to my house so many time to kill spiders and they have webs outside and well as inside. Have one run over your face and see how you like it.....!!! DONT USE THESE WATER SPRAYERS! read more

Dylan did our retreatment today and did a great job. He went the extra mile to treat several areas and I haven't see the ants since. I have been very happy with their service this past year. read more

I signed up for 1 year and have been very dissatisfied. I have been trying to cancel the service, but no one is listening. I've written three e-mails with no response. Now they have scheduled another visit. HOW DO I DISCONTINUE YOUR SERVICE?????? read more

Josh T. was really professional and took the time to explain the scope of service and was thorough in explaining how the products work.

I ABSOLUTELY DO NOT, I repeat NOT recommend this company. Their service tech has treated our property perimeter twice and there have been more spiders AND cock roaches inside our home since. LIVED HERE 2 YEARS AND HAVE NEVER HAD ROACHES BEFORE!! When I called to cancel I was told the initial service was reduced from $199 to $39 and that in order to cancel I'd have to pay the difference which is $160. This is ridiculous since the initial service was no different than the second "treatment". I'm angry that I even agreed to use their services......it would have been a lot less expensive to buy bug spray from a Home Depot or Lowes and spray myself!!. It's unfortunate there are businesses like this that rape consumers. read more

Trying to get a hold of Alterra to pay my bill and I can't get through on the phone....sounds like a fax number AND I tried to sign up for an account online and my bill doesn't have any of the info they're requesting I put in to sign up! Very irritating and all I'm trying to do is pay them! read more