Very communicative and great customer service. Our technician was great and got rid of our pest…read moreproblem quickly!

Being a homeowner means you have a list of things that never ends: upgrades, repairs, and routine…read moremaintenance always keeps us on our toes. This week's task was handling a potential infestation of rodents. Oh joy! Nothing like having your home be a home for unwanted critters, and, well, eww. Roberto showed up on time, even messaging when he was on his way, listened to my concerns, and took a look around our basement. I was relieved to find out that it did not appear as if we had a big problem, or at least as big of a problem like I had feared, and that he would look outside as well. Once outside, Roberto inspected the house and found the likely point of ingress for mice. It made total sense because the gap in the siding coincided with where the soffit for the ductwork is in the basement. He gave me quotes on the services that were available, ranging from quarterly visits to a one-time sealing of the house, and then gave me some ideas on what I could do to handle some things myself. The service charge was $99, and if you sign up for one of their quarterly services or another one of their offerings, then that service charge is rolled into part of the overall fee. I was super-pleased with that part of the arrangement and I look forward to utilizing their services. Very responsive, easy to set an appointment, and a relatively thorough inspection, all in the span of less than an hour. Great experience!

Can't come out when they say they will. Won't schedule for the correct time. I've called multiple…read moretimes and they still can't get things right.

avoid this company! I have called them so many times and was told different things. Their plan and…read morebilling is so confusing. They couldn't even explain it to me. their explanation kept changing. I would not recommend or ever use again!

terrible experience. they came out and the service itself was fine but then they took it upon…read morethemselves to continue to come out unscheduled and automatically charged me. initally were told we would get a refund since it wasn't something we scheduled and then when the 10th business day arrived with still no funds back they said they canceled the refund because they didn't charge the full amount in the first place. so basically if you want thievery go for it.

I've cooled on Mosquito Joe over the years for two reasons: chemicals and cost…read more First the chemicals. The way our old neighbors driveway sat by ours, it just collected huge pools of rainwater and became a breeding ground for mosquitos, so we had to try them out years back. It worked and admittedly it was moderately effective, at least for a few days after spraying... but I noticed how they said their chemicals are safe for kids & pets, but also were like "DO NOT let your dog out for a few hours after we spray!" How safe is it then? I know it would be dryer later and not as potent but that gave me pause into how safe this spray could really be. Then there's the bees. If I come across as some sort of granola hippie here, then, well you are right (although more of an oatmeal guy than granola). We know bees are important and it would appear this stuff ravages not just a few bees, but colonies of them. My wife grew a native garden, and we had so many bees around -- that pretty much put the kibosh on having Mosquito Joe out at our place. They do offer an all natural solution, but I guess my question is, if that works well (and at $71 bi/weekly, yikes) then why don't solely use that? Why nuke up the ecosystems throughout all the neighborhoods unnecessarily? I really do think the cost, or at least what they quoted us yesterday, is outlandish. I'm outside so much I count the yard in my home's square footage, but I don't think paying $1,000 per season (April-October) to keep mosquitos away is worth it.

Ely is wonderful! Very thorough and does an excellent job. He is great and does a nice job…read moreeverytime he comes over to spray

Efficient service that's affordable. The people that come out are knowledgeable and friendly.read more

well folks, this is the 1st installment of two. These folks were courteous, prompt, polite and…read moreprofessional. They answered texts and phone call quickly. answered all concerns. provided a good quote for services and had availability in their scheduling on short notice. what more can you ask for in a pest service. I spoke with Lisa and their manager and was reassured with our concerns. I hope to follow up,with the results of the treatment and services after completion. mind you, I reached out to 2 or 3 other local competitor. the experience, cost(s) and overall interactions were "NOT" as described as above.

Planet Pest did a great job getting rid of spiders and pests. I've had them come out twice and I've…read morebeen happy both times. Thanks

Very, very good work. Noel and Nick Hendricks did the job at my place. They were very good in…read moreexplaining what they were going to do, the effect each type of insecticide/pesticide had on the bugs and how often should different areas be treated. This was a very good team. I would highly recommend them.

If I could give no stars, I totally would. This company preys on the vulnerable and the elderly!…read moreThey bullied my aunt into signing a contract when she only wanted a one time treatment. After making the contract payments for a year, they called her and told her that she was late in paying her bill, which she is the most religious person in paying bills, and she could either pay them $200 or she would be placed in collections. She argued with them about canceling her contract and they then went ahead and charged her over $650 after she got off the phone, which prompted another phone call. They then negotiated the cancellation fee down to $350. This is not a good practice for a business and taking advantage of people on fixed incomes is giving scam artist vibes for a big business.

Update I have changed my satisfaction record with this company. I had bedbugs. They came out with a…read morecontractor company to do a heat treatment. The person that came out was not even at my house for seven hours. So the treatment was not effective. I still have bedbugs. I paid $4000 for a service that was not done correctly. Their inspector was supposed to come back out in a two hour window Never showed up. They want to send another company out to do it again. I have no extra storage in my modular home so I had to rent a storage unit. They want me to do it again and won't cover the charges this time. Not going to happen and saying that me moving stuff out of the house like I was instructed to is what is causing the bedbugs because those items weren't treated. But I was instructed to move those items out of the house so they are not damaged. Very unhappy with this company now $4000 down the drain. Do not use Orkin. They will not stand by their work. All over the website it says that there will be a follow up inspections for bedbugs never once was contacted. They only want to blame me for doing the prep work that they told me to do.

Orkin has been great!! Our tech Harry Bazarian does a great…read moretime every time!! He is always so knowledgeable and friendly and helpful!! We are thankful for him

I asked American Pest Management to come out because of a very bad mice problem we are having…read more Someone came out and sealed some entrances around the home, as well as put up some bait traps in the garage and the exterior of our home. It cost $300, and they did not do anything inside. They said that they would recommend monthly follow-up visits for more $$, and they are scheduled to come back next week to check the exterior of the house. They also recommended putting up our dog food bowl and trimming the hedges in the back yard to be further from the house. We completely these things. We still have mice. And I am unsure how worthwhile this service is? I will wait and see if there is any improvement after this next visit, and will update my post afterwards.

This is a business built on integrity! I called because of tiny bugs near outside our window wells…read more Luis explained that they could exterminate, but that the bugs would come back when it's rainy season. He explained the bugs are harmless and will go away when it's drier. He was thorough in assessing our situation over the phone and recommended we just watch and wait. If we need any pest control in the future or know of anyone who does, I'll definitely recommend American Pest Management!

Have called twice and they operate an out of US call center. Can't even talk to an employee. The…read moreperson lied and said he was in KC and then told me to find another company. What a horrible first experience with this company

Terrible customer service. Subscribed for over a year . Caught the mouse ourselves with a personal…read moretrap none of theirs worked. During the second year called to cancel services and was told we would be charged $200 for every one of our properties on the account. Essentially paying for all the services without receiving any services. Also I could not remove my card on file.