I have been to the business four times to pick up altered pants and they still are not done. They have had my pants for over two weeks. Once I get them back I will never use this place again, no matter how good of a job they do. read more

Great service! Requested a suit be done in 2 days. The service was fantastic, turn around time outstanding, and customer service made me feel like family. read more

Took my Navy dress white uniforms in to get patches put on and dry cleaned. It was fast and was quality work. Will be back.

1. Missed the due date/time twice on same item. (Poor) 2. Gave me back a wrinkled suit jacket. (Poor) 3. Tailoring skills (good) 4. Friendly (good) 5. Unapologetic about being late twice. (Poor) read more

Don't go here. Unprofessional and unacceptable customer service and substantial lack of integrity.

They missed the pick up date because they forgot about it, even when I picked it up a day later. They did offer me a $10 rebate which was nice, but they were not apologetic about it. I even had a rude hate note attached to my dress when I picked it up!!! The tailoring skills were good but I was disappointed by the lack of professionalism in result of my hate letter. Also, on another occasion, my sister's dress was lost for an hour there when she went to pick it up. I would not go back there. read more

She did an excellent job on my daughters prom dress, she is very busy so give her the time to do it and she does a great job.

Truly sad that my jersey was ruined and the owner didn't do the right thing. Dropped off my jersey to be altered on a Saturday. I needed to wear this the following weekend for an out of town event. I asked if it could be completed by the following Friday at noon - she said yes but that she would have to charge me a rush charge. I agreed and paid the whole amount right then. Arrived on Friday at noon and she had not even started on it and asked if I could come back in an hour. At that moment, I should have said no and just asked for a refund, but instead I agreed to give her the hour to complete the job. It wasn't until we were on our way out of town that I saw that the alteration was nothing like what we agreed upon. I called her to ask what happened and why she didn't call me first before doing something different and she said she is very busy and had other bridesmaid dresses that needed to be altered. My jersey looked ridiculous and was unwearable. Never once did she apologize for not completing the job on time OR according to our original agreement - she just asked that I bring it back to see what she can do. I brought it back on a Tuesday and called the following Tuesday to confirm it was done and again she had not even started on it and said it would be ready in an hour. I gave her another opportunity to right the wrong but once again, she failed. A good business owner would have apologized and fixed the mistake asap - she did neither. Needless to say, I told her not to bother for fear that she would further ruin the jersey in her haste to get the job done after having it in her possession for 15 days. read more

This was the worst experience I have ever had getting alterations. Not only was the store completely unorganized the owner couldn't find my wedding dress during the first fitting. She finally found it after searching the whole store. The owner was also very unpleasant and always seemed like I was an inconvenience to her rather than a customer. Seeing this is the most exciting event of my life I was shocked at the overall customer service experience. The final day the dress was supposed to be ready it wasn't and I had to come back two days later due to my work travels. Keep in mind this was an international wedding so this just added more stress to everything. The final day I went to get the dress it was put in the incorrect bag and I requested it was out in the black bag that it came in so my fiancé didn't see it during our travels. Not to mention that bag also had the veil. Low and behold they didn't keep anything together because the store is an absolute disaster so I opened the bag in Spain when we arrived and saw my veil was missing. I didn't open it before hand because I trusted it would be in MY BAG. I also live with my fiancé so didn't want to risk him seeing my dress while he was home. I am now fighting to get my veil back. Please do yourself a favor and save the troubles and go somewhere else. It was an awful experience and really not the way any bride wants to feel during the most exciting time of her life. read more

Never again! Takes on way too much work, doesn't have time nor manages her time to complete things on time as scheduled, and was unable to complete complicated alterations for a bridesmaid dress. Every time I came by for another dress fitting for further alterations, she was in the back doing the alterations at the last minute, knowing well that I had an appointment with her...this happened with all 4 of my dress alteration/fitting appointments. On picking up the dress for the wedding, she had her husband in the back steaming the dress at the last minute, and was hemming the sleeves on another dress I had there. She knew I was coming that day...scheduled 2 weeks in advance! Threw the dress in a bag and was just trying to get me out of there. I ended up having to get all the alterations redone at the hotel the day before the wedding. read more

Never ever again! Ms Kay had my wedding dress for over 3 months, my MOH dress, MOB dress and my rehearsal dinner dress for over 2 months and the result was abysmal. All she had to do for the wedding dress was add straps and a bow and remove a modesty panel then send it to be cleaned. I gave her 6 weeks to do so and not only was it not done but after an additional 9 weeks it still wasn't done right. My aunt fixed it the day of the wedding. Ms Kay never did anything to my MOH and rehearsal dresses and had the audacity to ask for more time 10 days before the wedding. The MOB dress needed the most done which was still only raising the hemline from the waist and taking in the hips. My biggest mistake was giving her the extra time back in July. She raised the hemline and took in the hips but it looked horrible and my mother refused to wear it. Took it to another seamstress hoping it could be fixed but the seamstress said she needed more time than we had because the dress was done completely wrong and the stitching was way overdone. My mother found something in a department store last minute and I had to buy another dress for my MOH. I took the MOH and rehearsal dresses back without ms kay doing any sewing to them and now that I'm asking for a refund (have been for weeks now) she's charging me a fitting fee. I will never ever again trust anything to this woman. Seriously not even a simple hem on a pair of slacks. read more