WARNING - NEVER GET SERVICE FROM ISLAND DRY CLEANERS. My first and last time using this dry…read morecleaner. 2 pc suite was supposed to be ready from a 2 day turnaround. When I arrived my suite was not there. Said the driver was running late, I waited 45 minutes. When the driver arrived, my suite was not in the truck. I waisted 2 hours of my day going to pick it up. Next day I pick up my suite. The suite was half pressed the sleeves were missed during the press. I'm not understanding how this was missed. Lazy, Terrible customer care, no empathy, disrespectful, although I was kind and patient.

If I could give this sorry excuse of a business 0 stars, I would. We came in Wednesday 4/22/26, we…read moredropped off a winter jacket, and two scarfs. Young girl was kind enough and told us it would be ready Friday 4/24/26 between 4-7 PM. We showed up today to pick it up at 6:15 PM, gave the woman my phone number and last name she said she will look on the rack. I sat down for a minute, she proceeds to say "your clothes aren't here" I said "what do you mean they're not here" she continues "they're not here" WHAT DO YOU MEAN?! I dropped them off here Wednesday and the girl said they would be ready today! She said sorry idk what to tell you, they do drop offs sometimes on Saturdays but pick up isn't until Monday. I left extremely upset, very poor customer service. Before I left I went back in and asked for her name, her name is GLINDA. No apology, not a care in the world, extremely poor professionalism. I am enraged, she should have just said "it's done yet" instead of repeating "it's not here" and NOT explaining what that meant. I will NEVER use this sorry excuse for a business ever again and I'll make sure everyone around me knows as well. Disgusting care for clothing that has huge sentimental value to me for her to just say "it's not here", of course I freaked out, what do you mean it's not here!? She finally said it's not done, SAY THAT FISRT. Can't fix stupid.

I dropped off 3 casual shirts to be cleaned and pressed. When I picked them up it was $16.28 for…read morethe 3. When I asked for a printed receipt with the tax disclosed, I was told they did not have such! Then, when I got the 3 shirts home I was very disappointed. One was good but the other 2 were very poorly pressed and wrinkled. I don't think I can do business here at Lapels any longer. Very poor service!

This business can't take criticism and won't service you if you give them a bad rating for service,…read moreinstead they'll flag you in their system so that they can refuse you service.. I think this is called DISCRIMINATION! So, about a year ago I wrote a bad rating about this business.. After spending hundreds of dollars at this cleaners location they refused to honor a $5.00 coupon that was expired by a week, not to mention that they were not doing a good job with my cleaning and I was having to re-iron my shirts after picking up my dry cleaning.. So today I decided to give Lapels another shot at servicing my clothes. When I walked in I was asked for my basic information. The young lady at the counter stopped and went to get the manager. I asked her if there was a problem and she said something was wrong with the computer.. when manager came out he stated "you badgered us on a rating." I said no, I gave u a bad rating last year for your service but I'm here to give u another shot.. He then proceeded to look for my rating on his cell phone.. I again asked him if was going to service me and he said I'm looking for your rating first.. I then told him not to worry about it because I will take my business elsewhere and just give him another rating tonight.. So here it is.. I want to thank Emerald Cleaners in Fleming Island for their great customer service.. I will recommend Emerald Cleaners to all my co-workers and the men/women in uniform who utilize dry cleaning like I do..

Recently I brought my 58x56 tapestry to Martinizing for dry cleaning, which I have done in the past…read morewith Lapels and never had an issue. But when I picked it up it felt damp, when I arrived home I discovered my tapestry had shrunk & absolutely disfigured needless to say I cried. immediately returned & manager Pam, who was very sympathetic & said she would return it to see what could be down. In the meantime I emailed the company twice - no response. Although the tapestry was stretched it is ruined. This was the focal point of my home I am sick. It was obviously steamed not dryed as I requested.

I had been taking my laundry to Lapels at this location for 7 years. No problems. Since Martinizing…read moretook ownership the quality has gone down significantly. Shirts and pants often wrinkled. Three shirts damaged. I returned the shirts to them today and was told the holes in them were from moths. One golf shirt that had multiple snags was attributed to my negligence while wearing it. No way to prove anything, but it's the last time they'll get my business. Seven years, averaging about $2k per year. I'm looking for a new laundry now.

Debbie is nothing short of amazing. She is professional and very knowledgeable. As long as she is…read morethere I will continue to go there for all of my tailoring needs.

This dry cleaner is AWFUL!! The staff is consistently rude to customers and, worse than that, they…read moreDO NOT have your clothes ready by the date/time promised. Most recently, I dropped off my wedding dress and the groom's shirt at one location, prepaid, and was rudely told that our clothes would be ready after 4:00 pm at their OTHER location. When I arrived at 5:00 on the designated date at the OTHER location, the groom's shirt was not there. The high school kid (who clearly had NO experience with customers) behind the counter gave me multiple stories as to why the shirt wasn't there. He was completely unapologetic and did not care that our wedding was in a few days. This is the 2nd time (out of 2) that Lapels failed to meet a deadline. Despite their high prices, their service is just TERRIBLE! Stay away from these con artists, and take your clothes to Dry Clean City, if you're in the Fleming Island area. B.Pace Ray

Excellent dry cleaning, friendly and on time service. I LOVE that all work is done ON SITE!read more

The level of experience and the two-day turn-around make this business a staple in my weekly…read moreroutine. Garments are always clean, on time and pressed correctly. I recently had a pleated skirt pressed, and the care taken to press it along the correct seams was evident. Wait time is minimal, and each staff member I've worked with has been accommodating and helpful! This family-run business will always have my business.

Had a pair of shoes cleaned. So clean, like they were store-bought all over again and for a good…read moreprice. Will DEFINITELY use again.

They were the first to respond to my online request. Alterations were done and ready the next day…read more Very satisfied.

They are located off of Loretta Road right next to a dog grooming center. Their prices if you pay…read morein advance are very reasonable. I believe they also do wedding gown preserving. Twice they have been to the dry cleaner twice. I've dropped off items that have a stain on it and neither time were they able to get the stain out. The second time they didn't even tell me they couldn't get it out. They just handed me my item and neither time did they give me any kind of a discount at all I get it. They still went to the work to do it, but when I specifically bring something in for a stain, if you can't get it out at a bare minimum, you should let me know that you weren't able to get it out. There was a third occasion I went to bring something into them - a cushion cover to a chair seat bottom- and he told me that he could not clean it because his machines could not basically handle the item something. It was a single chair cushion cover only.

They helped me fix my purse that needed repairs. The purse is very sentimental to me and they went…read moreabove and beyond to help me fix it and make sure it turned out amazing! Would highly recommend using their services!

Stay away! They lost my suit and tried to give me someone else's suit. Also, very bad attitude of…read morethe 3 employees that were there (I think 2 of them were the owners). Lastly, they make you pay upfront when you drop off your clothes, so if there is anything wrong they keep your $.

Do not bring your clothes to this cleaner! We had used the business (under old management) for…read moreyears - we began bringing our clothes and alterations to them now under the new management, and planned to continue. My husband brought in 7 suits and upon return one of them was not his suit. He returned the suit and the employee told him he must have given someone earlier that day his suit, and that he would try to find it. He was not able to find the suit, they called my husband and told him this must be his suit. They refuse to admit their error, and keep insisting this is my husband's suit. I've never seen such poor service. Don't bring clothes you want to see again here.

I wanted to give a shout out to 1-800-DryClean. We have been using their service for about 2 years…read morenow. They pick up and drop off our dry cleaning, at our house, twice a week. Last week we sent out most of my husband's suits not expecting to get them back for a week because of the holiday. Then the very next day we had an urgent need to get one of them back. I called the company and they were super sweet and brought all of this suites back that day cleaned and pressed! I'm VERY happy to recommend them!

This place is always convenient since they're open 24/7 and especially for their largest commercial…read morewashing machine for comforters and when you have a ton of laundry to do! It's very organized and clean inside with plenty of washers and dryers and rolling metal laundry baskets for customers to use. I just load my plastic Suds Above laundry card ($100 for the $5 Bonus #iykyk) at the card station and it usually only takes me a couple hours to wash, dry and fold my laundry. The folding tables are pretty convenient and the AC is nice during hot summer months. Great location.

Very clean, friendly staff. We had four FULL large plastic bins full of mixed laundry. (No…read morejudgement, heavily pregnant with twins) We used three of the large washers and one of the x-large. Two of the biggest dryers. Took us about 2 hours overall and maybe like $25. You have to use their cards which are super simple to reload and shows you the balance with every wash/dry. Highly recommend and will likely be back.