Great prices, Good Quality, Swift Service & Never had a Problem! Tell them Ron sent you cause I'll…read morebe there tomorrow!

NOO! The manager "George" here is awful, his employees agreed. My 160$ pants were somehow ruined. I…read morewas given the phone to speak to him and he was incredibly defensive, blamed me, and wouldn't let me speak. Do not come here.

WARNING - NEVER GET SERVICE FROM ISLAND DRY CLEANERS. My first and last time using this dry…read morecleaner. 2 pc suite was supposed to be ready from a 2 day turnaround. When I arrived my suite was not there. Said the driver was running late, I waited 45 minutes. When the driver arrived, my suite was not in the truck. I waisted 2 hours of my day going to pick it up. Next day I pick up my suite. The suite was half pressed the sleeves were missed during the press. I'm not understanding how this was missed. Lazy, Terrible customer care, no empathy, disrespectful, although I was kind and patient.

If I could give this sorry excuse of a business 0 stars, I would. We came in Wednesday 4/22/26, we…read moredropped off a winter jacket, and two scarfs. Young girl was kind enough and told us it would be ready Friday 4/24/26 between 4-7 PM. We showed up today to pick it up at 6:15 PM, gave the woman my phone number and last name she said she will look on the rack. I sat down for a minute, she proceeds to say "your clothes aren't here" I said "what do you mean they're not here" she continues "they're not here" WHAT DO YOU MEAN?! I dropped them off here Wednesday and the girl said they would be ready today! She said sorry idk what to tell you, they do drop offs sometimes on Saturdays but pick up isn't until Monday. I left extremely upset, very poor customer service. Before I left I went back in and asked for her name, her name is GLINDA. No apology, not a care in the world, extremely poor professionalism. I am enraged, she should have just said "it's done yet" instead of repeating "it's not here" and NOT explaining what that meant. I will NEVER use this sorry excuse for a business ever again and I'll make sure everyone around me knows as well. Disgusting care for clothing that has huge sentimental value to me for her to just say "it's not here", of course I freaked out, what do you mean it's not here!? She finally said it's not done, SAY THAT FISRT. Can't fix stupid.

I dropped off 3 casual shirts to be cleaned and pressed. When I picked them up it was $16.28 for…read morethe 3. When I asked for a printed receipt with the tax disclosed, I was told they did not have such! Then, when I got the 3 shirts home I was very disappointed. One was good but the other 2 were very poorly pressed and wrinkled. I don't think I can do business here at Lapels any longer. Very poor service!

This business can't take criticism and won't service you if you give them a bad rating for service,…read moreinstead they'll flag you in their system so that they can refuse you service.. I think this is called DISCRIMINATION! So, about a year ago I wrote a bad rating about this business.. After spending hundreds of dollars at this cleaners location they refused to honor a $5.00 coupon that was expired by a week, not to mention that they were not doing a good job with my cleaning and I was having to re-iron my shirts after picking up my dry cleaning.. So today I decided to give Lapels another shot at servicing my clothes. When I walked in I was asked for my basic information. The young lady at the counter stopped and went to get the manager. I asked her if there was a problem and she said something was wrong with the computer.. when manager came out he stated "you badgered us on a rating." I said no, I gave u a bad rating last year for your service but I'm here to give u another shot.. He then proceeded to look for my rating on his cell phone.. I again asked him if was going to service me and he said I'm looking for your rating first.. I then told him not to worry about it because I will take my business elsewhere and just give him another rating tonight.. So here it is.. I want to thank Emerald Cleaners in Fleming Island for their great customer service.. I will recommend Emerald Cleaners to all my co-workers and the men/women in uniform who utilize dry cleaning like I do..

Had a pair of shoes cleaned. So clean, like they were store-bought all over again and for a good…read moreprice. Will DEFINITELY use again.

They were the first to respond to my online request. Alterations were done and ready the next day…read more Very satisfied.

Debbie is nothing short of amazing. She is professional and very knowledgeable. As long as she is…read morethere I will continue to go there for all of my tailoring needs.

This dry cleaner is AWFUL!! The staff is consistently rude to customers and, worse than that, they…read moreDO NOT have your clothes ready by the date/time promised. Most recently, I dropped off my wedding dress and the groom's shirt at one location, prepaid, and was rudely told that our clothes would be ready after 4:00 pm at their OTHER location. When I arrived at 5:00 on the designated date at the OTHER location, the groom's shirt was not there. The high school kid (who clearly had NO experience with customers) behind the counter gave me multiple stories as to why the shirt wasn't there. He was completely unapologetic and did not care that our wedding was in a few days. This is the 2nd time (out of 2) that Lapels failed to meet a deadline. Despite their high prices, their service is just TERRIBLE! Stay away from these con artists, and take your clothes to Dry Clean City, if you're in the Fleming Island area. B.Pace Ray

Recently I brought my 58x56 tapestry to Martinizing for dry cleaning, which I have done in the past…read morewith Lapels and never had an issue. But when I picked it up it felt damp, when I arrived home I discovered my tapestry had shrunk & absolutely disfigured needless to say I cried. immediately returned & manager Pam, who was very sympathetic & said she would return it to see what could be down. In the meantime I emailed the company twice - no response. Although the tapestry was stretched it is ruined. This was the focal point of my home I am sick. It was obviously steamed not dryed as I requested.

I had been taking my laundry to Lapels at this location for 7 years. No problems. Since Martinizing…read moretook ownership the quality has gone down significantly. Shirts and pants often wrinkled. Three shirts damaged. I returned the shirts to them today and was told the holes in them were from moths. One golf shirt that had multiple snags was attributed to my negligence while wearing it. No way to prove anything, but it's the last time they'll get my business. Seven years, averaging about $2k per year. I'm looking for a new laundry now.

I had two dress with pockets ,one dress shirt, one blouse and two pair of pants just to paint the…read morepicture for you. The dress pockets were balled up and the dress wasn't pressed well, the pants weren't pressed well either . My husband was disappointed in his shirt. I've never sent something to the cleaners and have to iron it once I got it home. I will never use this Cleaners again.

Okay. So I waited to get my clothing back from them before reviewing. I noticed them because I…read moreremembered seeing them when we visit Miya Sushi which is right next door. It's in a convenient spot that I pass daily. I dropped off some long overdue dry cleaning Monday morning. Men's dress shirts and slacks. Some of which were from my sister, who has a puppy that sheds. The lady greeted me right away and added my info into the system because this was my first time here. She gave me a slip/ reciept and said they would be ready Wednesday AM. Not a problem because I didn't need them right away. So I didn't get around to picking them up until Wednesday PM. She checked my reciept and pulled out all of the items. She wrapped them in plastic wrap for the transport home. She pulled one of the shirts and mentioned a stain on the arm. I had forgotten all about it. She asked if I would like it cleaned again. I declined because I remembered it was red fabric paint that my nephew had gotten onto my son's sleeve by accident. I gotten most of it off but fabric dye is tricky. That's probably not coming out ever. I paid my bill and headed to my husband who needed a shirt. He grabbed his white shirt that he had forgotten to mention he spilled coffee on. Which was still visible. I guess she overlooked that one because I would have had them reclean that one. I didn't notice until I got home that the dark shirts from my sister still had puppy fur on them. I used a fabric brush to clean that up. Overall, I am okay with the work. I would have liked a little more effort on their part even if they would have added more $ to the end bill. (I usually go to another dry cleaner but they are out of the way- they always took care of things that I might have forgotten to mention before. They would even call if they felt extra services needed to be done.) I have a few more things I need cleaned but I am on the fence if I should return here or go oit of my way to the other place.

I have been to the business four times to pick up altered pants and they still are not done. They…read morehave had my pants for over two weeks. Once I get them back I will never use this place again, no matter how good of a job they do.

Great service! Requested a suit be done in 2 days. The service was fantastic, turn around time…read moreoutstanding, and customer service made me feel like family.

Dropped off some suits to be cleaned. I was met with a smile from a woman in the back pressing…read morepants as I walked in, and very quickly attended to by a grandmotherly woman named "Soon". I inquired about the price of cleaning my items, and was given a breakdown. Not the cheapest in town, but I have learned that in most things you get what you pay for, so I brought in my items. 4 jackets and 3 slacks came to 30 bucks, but they'll be done next day (Saturday), so I can't really complain. All in all, the interaction was quick and easy with no frills like some places. They also have a drive through, and the lot isn't that hard to get into if you know how to pull a "u-ee". I'll update this review once I get my items back, but it will most likely stay the same or maybe they'll earn that 5th star, who knows. --Update-- So I picked up the items today and have zero complaints. Everything was clean, intact, and well presented. No missing buttons, weird creases, or missing items. 5 star experience, if you ask me. I will patronize this place again.

Dropped off several shirts and a pair of pants for cleaning. When I came back, they told me they…read morelost my pants and simply said I would have to go buy another pair myself. I asked if they were going to reimburse me for losing my clothing, and I was told no. Mistakes happen, but the way this was handled was extremely unprofessional. Very disappointing customer service and no accountability for lost items. She is a sweet old Lady but people suck sometimes.