I am so happy I didn't throw out my favorite heels when the sole came off of one. I took the shoes…read morefirst to another shoe repair who told me they couldn't fix it. I thought I should at least try out another. That's where Custom shoe repair comes in. The owner said he could do it and he did an amazing job! Beautiful work replacing the soles of my expensive heels.

The handles on my purse were pulling of the bag of my purse. I stopped in and asked if they could…read morefix my problem. He said he could and had it repaired in five days. The best part is you can't even tell my purse has been repaired. I'm a customer forever now.

Had a pair of shoes cleaned. So clean, like they were store-bought all over again and for a good…read moreprice. Will DEFINITELY use again.

They were the first to respond to my online request. Alterations were done and ready the next day…read more Very satisfied.

He refused to fix the bottom of my boots because someone had tried to fix them before.... that…read moresomeone being me. The day they broke i put glue on them to be able to walk the rest of the night. As I was trying to explain this to him, I was rudely interrupted and he cut me off just to say NO!

They did a great job repairing the soles of one of my favorite pair of shoes. The shoes were ready…read morewhen promised.

Walked in this morning to have a pair of shoe heels replaced. The bell chimed so they knew a…read morecustomer entered. No one came to the front. I waited and said hello. There was a man in the back working on shoes and yelled that I needed to wait. I knew this shop would not be good because of all the negative signs in the store I guess based on interactions with customers. They state they are moving to another location, but they won't do well anywhere if they ignore customers standing right at their counter. I walked out and will find another place to go to for this shoe repair.

Do not go here, it's a scam. I had them fix my LB and they messed them up. They originally…read morecompleted the job half way and the shoes broke (the heel spilt and the red bottom add ones came off) after 2 uses. I went back to have them refix it and supposedly they have a "new owner" in the past year (but I was just here couple months ago) and refused to honor it. Asking for me to pay again full price. They were very disrespectful and kept making up excuses. I tired to show them my old receipt from my CC but then they came up with another bogus story of 30 day warranty.

Wrong hours online, on door and on paper in window. Phone disconnected and drove over 3 times in…read morelas 2 weeks, never open.

NEW Owner !! New Owner !! New owner !!…read more Chris is the owner !! Nina works here too The bomb.com Bring anything and they can help ! He is the guru So many years of experience Has an employee with 80 years of experience He helped me with my purses , shoes that were 2 sizes too big , satin shoes everything !! Very honest Shoe accessories! Shoe products to prevent damage !! So nice and helpful ! Support small !!! Support local ! Shoes purses belts wallets jacket briefcases All leather and suede goods !! Check out their social media ! Giveaways !!! #supportsmall #supportlocal

I was looking for a facility that could accommodate the requirements for a military uniform. I…read moredropped off my dress blues and they were cleaned and pressed as well as you would expect from the Navy base. For pleased for $7

Love the quality of services they provide. I would recommend them to anyone. Plus they have a great…read moreturnaround. I don't have to wait long and they notify me when my clothes are ready.

Always a friendly face when you walk in, & they do such a great job on my shoes! I typically get…read morethe heels replaced or repaired from "escalator damage". Service is prompt, too!

To say I am disappointed is an understatement…read more In September 2025, I entrusted Atkinson's with my mother's crocodile purse--one of the very few items I have left from her, and something I intended to preserve and pass down to my daughters. I was quoted $200 to treat the leather and repair a single loose seam. Completely reasonable for something this meaningful. What followed was nearly seven months of zero accountability. I was told Nadine would call me to review the repair plan. She never did. Not once. I returned in December and again in February. Each time, I was told it would be handled. Each time, nothing had been done. Not even started. Michael, who was consistently kind and professional, apologized repeatedly and did everything he could on his end. Unfortunately, he was clearly left to manage a situation that was not his responsibility. This failure sits squarely with ownership. After months of waiting, I was eventually told to contact Charlie, the owner. I called multiple times. He was never available. No return calls. No follow-up. No ownership. When I finally returned in person, I was shocked to learn the purse had now been "worked on"--except instead of being repaired, it had been made worse. What was once a single compromised compartment is now a completely unusable bag. Both compartments are affected. No clear explanation was given--only that it "cannot be fixed." After nearly seven months of delays, broken promises, and complete lack of communication, I was handed back a sentimental, irreplaceable item in worse condition than when I left it. I left in tears. This was not just poor customer service--this was careless, dismissive, and completely unacceptable handling of something that was clearly communicated as deeply meaningful. The reality is, they are the only cobbler in town--and they act like it. No urgency, no accountability, and no respect for their customers' belongings. Thank you for ruining something I can never replace.

Amazing service! He repaired the heel quickly since i needed the shoes by Thursday…read more He saved me time and no stress. I will be bring my shoes here for repair.

DO NOT COME HERE! Brought my LV purse to get fixed. I asked when it would be done and he said, I'll…read morecall you. Then I asked... do you have a time frame.. same answer "I'll call you:" then I asked . Will it be done this week or next and he said... I told you I'll call you but it might be. When I called 2 days later about it he said it would take 6wks and that he said that. I told him that's to long and I'll come pick it up. Then he said you can but you won't get a refund. So no refund, no service and he said it's my fault for his language barrier. WTF

Pants hemmed, wide legged, delicate fabric. Expeditious, perfect alterations, user friendly. A bit…read morepricey for me, but totally worth it

We had an odd request to sew patches onto a backpack and the owner accommodated us with top-notch…read morequality sewing. This is the type of work that keeps customers coming back.