In the words of MD University's most infamous sorority sister, "tie yourself down to whatever chair you're sitting in, because this review is gonna be a rough ride".
First of all, I am admittedly not a frequent dry cleaner patron, so I'm not entirely sure what I should be expecting, but from the perspective of a young professional, here are my issues with this place (in no particular order):
1) The store hours are 9-6. Seriously? Know your market. Most people who work day jobs start before that and get out after that. It's my understanding that most dry cleaners are open until at least 7. I'll blame my own lack of attention to the store hours posted on the door but when I dropped my clothes off it was basically monsooning outside and I had other things on my mind. The lady who took my clothes (on a Saturday) told me, "Pick these up Monday any time after 5". I assumed that meant I had more than an hour after they'd be ready to get them. False.
2) When I spend $46 at the cleaner for less than a quarter of a load of laundry, I expect unicorns and puppies to jump out of my plastic dry cleaning bag (which by the way did NOT happen). Holy cow, seriously?!
3) I had one dress shirt with a very easily repaired ripped seam. Mind you, trip #3 (3rd day in a row I've been to this place in case anyone's interested) was to pick up this shirt they said "wasn't ready" on Tuesday (trip #2) when I picked up the rest of my clothes. I'll try and break this down for people who have never seen a sewing machine. This would literally require 1 straight seam about 1/4" long. Apparently they're letting their elementary school student intern at their shop because that's who did this repair...or so it appears.
Not that Miramar Cleaners will notice my lack of patronage since I probably get dry cleaning done once a quarter at most, but I will absolutely not be back. read more