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    Alterations by Heidi

    4.2 (73 reviews)
    Closed Closed

    Services - Alterations by Heidi

    Clothing alterations

    Clothing mending and repair

    Alterations by Heidi Photos

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    Stitched the faux fur into the fabric...the little things matter.
    Matthew C.

    We swore by this place; read my last review for reference. I've personally sent a dozen people to her these last few years, and have spent hundreds of dollars on suits and pants and coat alterations. But I cannot recommend this place to anyone anymore. In summation, me and my wife were abruptly and personally denied service by, Heidi, as paying customers walking in with a bag full of pant hemmings to complete. Heidi, looked at us in her lobby, commented that she'd recognized us, then told us in so many words that she could no longer help us with anything ever again. She'd attempted a zipper replacement of a winter coat of my wife's a few months before, failed at replacing it well; when asked to fix it, she attempted again, then failed again. We asked for a refund to repair the coat - she'd possessed for many months - somewhere else, and she agreed to the refund. A few months later, we'd decided to give her a second try with these hemmings, and were stopped in the doorway and dismissed. Not very professional, and not our fault. I dropped the coat off in the spring for a replacement of the zipper that had failed by it's own volition. She charged around $40 to replace it, but said it was tough to do. She took the money, so I assumed it could be done well. Months past with no word. When we finally inquired about it, she said it was that day coincidently done. We retrieved the coat to find the cinching ribbon had literally been sewn into the crooked mating of the new uneven zipper. We obviously asked for the cinching ribbon to be freed, and the crooked zipper be made straight. She agreed to fix it. When it came back, the crooked line was better, but still crooked; additionally, the external buttons no longer lined up at all, so the external flap wouldn't clip together anymore. All of this can be seen in the photos of the current condition of the coat she'd felt after a second attempt was done well - to this day, the coat is unwearable. Obviously, a third attempt wasn't possible with such seemingly poor quality control, so a refund was in order to stop the cycle of failures further ruining our coat. She complied to a full refund, and many months later when we'd decided to give her another try, we walked into her shop to rudely and unprofessionally be dismissed as previous problem customers. We were banned it seems - for her having wasted our time twice over many months, her having ruined our coat, and her having been compelled to refund the money for a job never completed to a standard degree of acceptability I would assume anyone would expect. This is how it happened. I wouldn't revisit alterations by Heidi again if I was paid to. We loved going to, Heidi. She literally saved the day with my wedding alterations. Literally. Such a strange and unfortunate turn of events. But, this is how things happens sometimes...I'm a fool for thinking history and rapport meant anything at all. All business around here it seems - no frills. A semi-functional quid-pro-quo, lacking entirely the communal color spectrum of old-world dealings between makers and buyers that gave the trading of money for services it's ever-fleeting warm luster. Cold money on the table. That is all.

    Amber M.

    Originally rated with 5 stars I had to drop this rating after my alterations failed during the wedding I was in. By failed, I mean that it ripped on the area that was taken in and showed in photos. Not just that but it tore on the side as well. Not how I wanted photos to look for the wedding. Rated two stars because she was friendly and accommodating but I am pretty upset about this happening.

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    2 days ago

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    5 months ago

    Alteration was too short by 5 inches and they would not fix it for free. Poor customer service.

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    6 months ago

    They are simply fantastic. Good prices and she is very nice. Nothing has been late ever.

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    2 years ago

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    6 years ago

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    8 years ago

    Needed a zipper fixed and she got it done very quick! Great service and extremely nice woman.

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    Page 1 of 2

    Ask the Community - Alterations by Heidi

    Review Highlights - Alterations by Heidi

    I needed a dress hemmed in a short amount of time, and Heidi delivered with quality.

    Mentioned in 2 reviews

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    People searched for Sewing & Alterations 2,267 times last month within 15 miles of this business.

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    Men's Wearhouse

    Men's Wearhouse

    (56 reviews)

    $$$

    My fiancé made an appointment for a fitting at 1pm. We walked in on time, and were standing behind…read moreanother couple. After a bit someone came and asked all of us in line how they could help, we told them we had an appointment for a fitting and the employee led the entirety of the line to the rental section (even though we weren't wanting a rental; as our first time ever being here, we didn't know this is where we were going). We waited in line to be helped, somehow ending up 3rd in the rental line. After waiting for a bit the couple in front of us left (guess they got tired of waiting?), and eventually it was our turn. The gentleman that helped us was wonderful and helped answer our questions and get my fiancé fitted. Biggest problem: as were were waiting I glanced around the store and there were 5 employees standing together talking/chatting. The two employees working the rental station were working their butts off to help the 4 people in that line while the others were just chatting. It seemed they just wanted to push the work off on someone else so they could talk and/or play on their phones.

    I truly cannot imagine that any customer service or sales training of the sort is being conducted…read morehere - besides one guy actually saying hello and asking if I needed any help while assisting others. I walked in to look at a back up white dress shirt for my wedding on 10/3. Yes, I have may have broad shoulders and might not look like a extra slim when wearing a t-shirt, but those are the only styles that are tapered enough to not look extremely boxy around the torso. As I am looking in the extra slim area of the store, a lady comes over without even saying hello and says "uhh those are extra slim. We have slim and classic over here." Interesting way of greeting a customer for sure.. I let her know that I have been measured and have nice shirts from past events, but I wanted something else in case my current custom shirt was not in good shape after dry-cleaning, and I have recently been measured at Michael's where I got my suit. She stated that she was going to get a slim for me to try on (NOT extra slim like I was looking for or that I wanted). I go back and wait for her to bring out shirts that have obviously been tried on by others and she says, "I brought you a classic fit too in case that doesn't work." Well, the slim did not work AT ALL. It legitimately looked like an XXXL on me. Either she picked the wrong shirt, or their fitting is abhorrent - with that being said, she did not bring what I ACTUALLY asked for which was extra slim. I obviously did not try on the classic fit, and simply walked out. The lesson learned is that there is no reason to shop here unless you absolutely need something TOMORROW and off the rack with no tailoring is your only option. There are too many great choices around the city that will care about the customer's experience and provide them with options that actually make sense.

    Alterations by Heidi - sewingalterations - Updated September 2026

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