I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

I'm so impressed with JG's ability to match a new leather with a VERY worn cushion that was, quite…read moreliterally, held together with duct tape! From a reasonable quote, to a fair estimate that saved us money, to the custom leather repair, I'm so glad we were encouraged to give JG a call! We were so close to sending this couch to the dump, but here she is in her restored glory! JG patiently listened to us describe the color and worked to find the right one for the job. Highly recommend!

Two dresses and a tie were $45 to clean. The dresses were not noticeably cleaned and the stain I…read morehad pointed out on the tie was still there and completely unchanged, leading me to believe that these folks kept my clothing for two weeks and did nothing with it except take my money. The attendant just shrugged when I pointed out the stain on the tie when I picked things up.

I've been spending a lot of money here for months, and the service has just been okay. But then…read morethey destroyed one of my $100 shirts and the owner won't even call me. Done with them forever.

Peggy, the owner of Custom Alterations, has EXTENSIVE and DIVERSIFIED experience…read more Peggy's experience includes pageant gowns, bridal attire including bridal, bridesmaids, flower girl, mother of the bride, evening gowns. and everyday attire. She can make and/or remake any anthing! QUALITY!

Peggy at Custom Alterations is a true talent! She and Courtney can make your wedding dress dreams…read morecome to life! I came to her with a dress that I purchased very impulsively. My dream dress was long sleeve lace, yet I purchased a strapless plunging neckline dress with floral appliqué. I tried it on every day for a week hating the dress more with each try on...then I called Custom Alterations for a hem and take in, she answered and swiftly got me on the schedule. When I arrived at my appt I basically let her know I despised the dress and wanted to give it a complete makeover. I thought she was going to tell me I was crazy especially coming to her LESS THAN 8 WEEKS BEFORE MY WEDDING...but she was confident and totally up for whatever I wanted to do! I told her my long list of things I wanted to change and shared many Pinterest photos with her, and she emailed me an invoice later listing all the changes I wanted with pricing. She was transparent about pricing, timeline, and the dress's limitations...really great communication!! She created sleeves including buttons, loops, and straps for attachment. Removed, recreated, re attached and hemmed my skirt. And she recreated the bodice and added lace. I came to her really upset with the dress I purchased and left a few short weeks later with the dress I envisioned myself in. It looked absolutely amazing and nothing like the original dress at all. I love when someone has a talent they are passionate about and do that thing really well. And that is Peggy and her team at Custom Alterations. They are true artists and witnessing their creations was inspiring! Plus Peggy's amazing customer service as a business owner was remarkable. Very friendly and personable. Here's some before and after photos!

Newer owner and/or management, not for the better. I originally gave 4-stars but now down to 3 as…read morea result of numerous times (at least 4-5 now) where my request of folded work shirts along with regular hanging shirts when dropped off resulted in all hanging shirts, they've had to redo them at least twice and other times I just made do but next time will result in my departure as a customer. The front desk workers aren't at fault as I see them clearly marking "fold" from "hang". Do better!!

Way overpriced. Just paid over $11 to launder a shirt for crying out loud. Beware and get a price…read morein advance.

Ariana did great work for my wedding dress that needed some serious attention to the fit and a…read morebustle! I feel absolutely blessed to have a dress that fits like a glove! Thank you for your attention to detail and making my dress look amazing.

From the owner: Bring your dress dreams to life with the perfect fit!…read more From bridal alterations to custom gowns and accessories, I can help bring your dress dreams to life. My clients call me the dress fairy godmother because my studio is where the magic happens for you. My approach to fitting is to offer a space where your body is never wrong. Regardless of your shape, size, or age, I can help you feel amazing on your big day. Come and see me in my professional studio building. I am licensed and insured