I'm not a bad review kind of guy... I'm really not! I try to see the good in things which is why I'm giving 2 stars, and not 1. This happened a couple months ago now but in needing more alterations done, I got annoyed all over again thinking about it.
I've been wearing suits to work for over 10 years now. When I put on my pants, I put my right foot in first, and occasionally it will catch the stitching on the hem at the bottom right leg. This can cause the stitch to come loose which requires that tiny little area to just be resewn. It's happened before, it will happen again.
So I walked into Vera's early on a Monday morning. I explained this situation, showed her, and was asked "Do you want to wait 10 or 15 minutes for this?". Pause here because this makes sense. A very simple fix should take little time and cost little money, right? I had to get to work so I said I'd pick it up later or the following day.
Fast forward to later that afternoon, and I went by to pick up my pants and there was now a younger lady manning the shop. To my dismay, the pants that I was told would take 10-15 minute were not done and she didn't seem to know when they would be. Okay... no big deal.
A couple days go by and I go to pick them up. As I'm being rung up, I see on the ticket $4 and change (or something like that) and I'm thinking that while I assumed it would be a quick, cheap fix, less than $5 is not bad, right? That was not the case. I was charged almost $30... ... for a 15 minute quick stitch fix... I mean... I'm pretty sure I could have figured out how to do this with a thread and needle.
I was a bit confused and so I questioned her. "That seems a little high?". She responded "No, this is standard pricing". I questioned her again and reminded her that she told me it would only take "10-15 minutes" (WHICH I DISTINCTLY RECALL SINCE SHE ASKED IF I WANTED TO WAIT WHEN I DROPPED THEM OFF). She responded by saying that she never said that and that in all her years nobody had ever challenged her on price. I was uncomfortable so I handed her my card. But why would I even make that up?! Unless she had a twin, she looked me in the face and called me a liar when she had her facts wrong.
Here's what I think happened. I think I was charged for what it would typically cost for both pant legs to be hemmed... and that $30 price range makes sense. But I had a stitch loose on only one of two legs. I'm not sure she even recalled the work that had been done and in her mind thought full work had been done on both legs?! I don't know but given my questioning, I think she could have looked into this a little further... Anyway, the whole experience was offputting.
I won't be going back. read more