Outstanding customer service. Vic goes out of his way to help you each and every time. This watch/ jewelry shop really takes care of his customers. Would recommend him to everyone. You won't regret doing business with Vic. If I could give them a 10 star I would!!!! read more

Vic adjusted 3 of our watches. He has excellent Customer service. His store is clean. Go see him if you need Jewelry Repairs or need to purchase something unique jewelry pieces from him. read more

3 stars, grade C, sadly passing. As much as I wanted to like this place, the guy there was super friendly, I can't give them an A rating. I brought 3 watches in for battery replacement. First of all, they charge double for battery replacement saying they are Swiss batteries, which I just took begrudgingly. 2 of the 3 watches were fine, no issue. The third one was working when I walked out but then stopped. I brought it back the next day and the nice man changed it out again. However, when taking it home, it stopped again. I was baffled thinking possible maybe my watch actually broke mysteriously without me knowing as it sat on my bedroom dresser. Sad, since it was a gift from my late mother, I decided to give it to my aunt to take it to her trusted watch/jeweler guy, elsewhere, to take a look at it. Turns out the battery they put in here twice was the wrong battery, and thus stopping the mechanism. I understand maybe an honest mistake the first time, but it should have been caught when I brought it back. It's a good thing, I took it elsewhere. My aunt paid her watch guy half the price for the new battery, but sadly he threw the other one out so I couldn't take it back. I am down $21 for that incorrect battery not to mention the hassle and let down. read more

I dropped a pendant necklace - a beloved piece of costume jewelry - and the front panel broke off. Recently I decided to get it repaired but made the mistake of going to another repair shop in the area, where they "fixed" it with crazy glue. Needless to say, that was the wrong kind of glue, and fixed it definitely was not. But Vic at Altadena Watch knew exactly the right repair and worked his magic within an hour. So grateful for the wonderful customer service. I would recommend anyone go here. Very glad to have such a great business in my local area. Thank you so much! read more

The guy told me the earrings I purchased were 18K gold, they were 10K gold. He quoted me a price for the earrings, and when ringing up my purchases, he added $5 dollars more to the earrings. I ended up bringing them back for a refund. I purchased a watch and then the band broke not even a month later. I won't be back. read more

This place will keep getting my business because the people and service are wonderful. I first went in to get a watch fixed, and they noticed that the diamond on my ring was about to fall off. They were right! Had they not caught that, I may have lost my diamond. I just went back in to get a watch fixed because I'd dropped it, and they did that plus cleaned my ring, free of charge. It's this kind of customer service that will make me go out of my way to give them my business. It feels like a sweet family-run place, with pics of their kids all over. read more

I was so excited to see the banner that we were having a watch company open up in our town! I was given a beautiful Citizen eco-drive watch that needed several links to be removed for a better fit. Vic the owner did this in under 5 mins. I was pleasantly surprised at beautiful jewelry he has displayed in cabinets (at very nice prices)! I spotted a few pieces I'm interested in purchasing for myself and as gifts. Vic said he will have more display cabinets up soon as well as business cards. Very new biz. Fast, friendly and convenient. Support our local small businesses in Altadena! read more

I brought some old watches my Dad left me in to see if they could be sold/fixed. I met Vick who was very nice and looked inside each watch to check them out. He was extremely polite and respectful. I will be sure to come back the next time I need a watch repaired or inspected. Thanks Vick! read more

This owner is amazing. Bought a chain here and he offered to steam clean anytime in the area for free. Now that's customer service! He can get you anything you need gold or gold plated. Took my movado watch here and he was able to fix it right away. read more

Vic was awesome! I brought him a few watches To replace the batteries. He was Reasonably priced which was much appreciated. While doing so in a timely manner he also replaced the seal on one of the watches at no extra charge. He was polite, friendly and I'll use him again for jewelry repair. read more

Vic was really nice and helpful. This watch shop is highly recommended. Thanks for fixing my watch so fast Vic

Thanks Vic..! Got my battery replaced in my fossil watch quick and easy. He even saw that the pin in my fastener was a bit weak, so he replaced that as well..on the house..! read more

Welcoming from the moment you walk through the door. Kind, friendly, skilled professionals, Vic and Shawn are ready to take on all your watch and jewelry repair and servicing needs. Want to partner with them and design a new bracelet, necklace, pair of earrings or ring for you or a loved one? They will gladly take the project on and work with you to create the end product you envisioned. Size rings, replace watch bands or batteries or even stones in a setting--they can help you with it all. No job is too big or small generally speaking, but on those uber rare occasions when they can't help you but they know a fireman can, for instance (like when one needs to have a stainless steel ring cut off of a swelling finger), after giving it an honest try, they will refer you elsewhere where you can be helped. Come to think of it, that incident was a good while ago--Vic probably has the necessary blade on hand, so he can help other pitiful souls who find themselves in that position now...would not be surprised.) Customer service is foremost. Their generous spirit shines through in every communication. A true gem in the community. They truly have made my day on more than one occasion. Altadena--we are so lucky to have them. read more

Ever since I found this shop this year, I have been a repeat customer for watch repair and battery replacement. Their prices are good and Vick is professional, courteous and knows his stuff. Not to mention he is always welcoming and friendly. Two thumbs up for Altadena Watch! read more

Took a recently purchased, extremely fantastic vintage Seiko in to be serviced. The Altadena Watch folks did a great job. However, a few months later the watch starting running fast. I took it back and they fixed it free of charge, keeping it for an extra week to make sure it was running tip-top. A testament to their commitment to customer service. read more

I was looking for a watch shop to change my battery on one of my watches. I spoke with Vic on the phone initially and he was so nice and friendly that I drove a little further to try him out. When I walked thru the door, I said, I know you.... He serviced my Rolex a few years back when he was at a different place. I knew I was in good hands... We always chat and Vic takes his time and doesn't rush you. Even if he is just changing a simple battery, he makes you feel like your business counts. I have brought in some of my old jewelry before and he cleans it for me and doesn't charge me. He does great work and is very honest and kind. I highly recommend Altadena Watch Company read more

My Samsung Gear 2 was missing a screw on the detachable band. I walked in and they hooked me up in like 60 seconds and I was on my way. Didn't even charge me. Will definitely be taking business back to Altadena Watch Co.! read more

This place is my go-to when jewelry shopping. There was a watch I wanted to get my boyfriend and lo and behold they had it! One of the employees there, Shant, was very kind and helpful with my purchase. Both him and the owner have great customer service skills. Besides that, the store is clean, looks nice, and they have a great selection of jewelry, especially watches. Highly recommend!! read more

I usually don't like to go into jewelry stores because I'm always skeptical about their motives and feel like they just want to make money off of me. However, the second I walked into this place to get a watch for my boyfriend, the customer service was almost unbelievable! Time and time again I choose to come in here because I trust that the owners really recommend the best and give great prices. Don't trust me? Go in yourself and see! read more

Amazing place right in the heart of altadena, took care of my watch in minutes for the low! My invicta watch was too big for my wrist, he made it smaller for only 8 bucks! Well worth it, highly recommend it. Quick fast and easy! Best costumer service!!! Go there now, what are you waiting for!!! Hurry up!!! Did i mention he knows a lot of about watches!! I believe his name is shawn or Sean lolol great guy!!! read more

Vic is an AMAZING jewelry repair man!! I needed my infinity diamond wedding ring sized up a size and a half (an infinity ring has channel diamonds all the way around, there is no space between the two rows of diamonds that wrap around the ENTIRE ring). He said "no problem!". I was skeptical that he'd be able to size it with out a flaw and/or missing diamonds. But Holy Toledo! He added four diamonds with the same cut and clarity and I cannot TELL where he added them. The ring is perfectly smooth and now I can wear my sparkly wedding band which I hadn't worn in almost a year because it was too small. Thank you Vic!!! I am now a loyal costumer and have taken several pieces of jewelry there to be fixed and sized. I have also purchased watches there because Vic makes every effort to guide me and offer me an incredibly reasonable price. I can't say enough good things about this business. Don't take me word, friggin walk in and talk to the guy! He's a delight. Enjoy! read more

Altadena Watch - My beautiful wedding band which I can only wear because Vic fixed it!!!! - Watches Near Me - Altadena, California

Owner, Vic, is very personable and is good at what he does. Good service, good value. Excellent watch repair!

I went here last week with a new Citizen, gift me as a Christmas gift. I had very little idea how to set it or even work the band. Vic spent the time with me to get me straight, set it up, all the while knowing he wasn't going to charge me for the service. I handed him an older watch that I thought needed a battery. He popped it open, cleaned out the dust, reset it and handed it back, again no charge, working like new. The stock in the store is fabulous, including new pocket watches, for those so inclined. His store is clean, his knowledge is obviously impressive, and his prices seem very competitive. I would go here in a second for anything watch related. read more

Vic is helpful, knowledgeable and friendly. I used to live nearby, which is how I found this shop. Even now that I've moved away, I continue to come back because Vic makes it worth the trip. He consistently exceeds my expectations at a fair price. read more

I am so glad that I found Altadena Watch and Jewelry on Yelp! I was looking around for a jeweler who could solder charms onto a bracelet and when I called, Vic was so nice and quoted me his price for the service. He is definitely very reasonable; after calling a few places, I found that he was the best price in town! When I came into his store, he was so friendly and his turn around time is so quick!! Other places were going to take 2 weeks and he said he could get the job done in a few hours! When I came to pick up my bracelet, he needed to redo one jump ring because it still had a sharp edge, and replaced the jump ring and soldered it on the spot! Vic did a fantastic job and I will definitely be back when I need more work done! read more

Every time I needed anything done, bracelet fixed, ring cleaned, or purchased jewelry, Vic has been nothing but professional and very helpful. He is super kind and always willing to go above and beyond for my jewelry needs. He is knowledgeable in his specialty and always ensures you leave satisfied.. I would recommend anyone to come and get their jewelry needs met at Altadena Watch!! read more

I just want to say that I am so happy I met Vic and Shawn today. They were highly recommended on our neighborhood site and many people were very happy with them. They are extremely nice and helpful and Shawn did a great job on a very heavy bracelet. It was done quickly and very well. I will definitely be taking more items there in the future and already have asked Vic to help me with a jewelry project which he agreed to do which I have been putting off for a long time. read more

This is an excellent place to replace those watch batteries. The mall shops that do repairs and replacements were costing more than my watches. Altadena Co., They are fast and friendly and 5th battery is free!!! read more

Vic is the best! I needed a watch sized for my son and Vic did it for me in less than 5 minutes! He is super helpful and my go-to for all of my watch repairs. He also does jewelry! read more

Excellent and reasonable prices for all brands of watches which includes, Tissot, Seiko, Citizen,e.t.c....Plus free estimate to check on watches and jewelry's. Altadena Watch Co. is my 1st and only choice for my watches and jewelry needs. read more

I read reviews on Yelp and decided to try this place out. Consider me another satisfied customer! I needed someone to retrofit a new stone into an old ring of mine. Vic not only did a fantastic job with the new basket for the stone but he finished a day earlier than expected and was reasonably priced. Both he and his son are knowledgeable and friendly. I will definitely be coming back here to get rings cleaned, watch batteries replaced and stones replaced when I need to. read more

Mr. Vic is so sweet...and fast! I've been coming here since it opened and they now have a loyal lifetime customer in me. Reasonable prices, quick service and professional-what else can you ask for? read more

Fantastic, fast, efficient, polite and affordable. Vic And staff are ace, they cleaned some silver necklaces and they look sparkling brand new. Thank you! read more

After visiting 3 watch stores who couldn't help me, Vic got the job done quick and fixed my watch. Amazing customer service, super friendly staff, and great craftsmanship! Highly recommend. read more

Vic repaired an Apple Watch screen that Apple said was impossible. I knew better. I've been using Altadena Watch before they even came to Altadena Altadena. When they were in Old Pasadena, they were my go-to place for repairs. When they moved East, we followed them. But when I started using Apple Watches, I relied on Apple, until some Apple Geniuses told me my cracked screen was impossible to repair. They were wrong. Thank you, Vic. read more

I know I can always depend on Vic for any watch repair or replacement needs. My watchband was falling apart - I needed one that matched my purse. It took him 60 seconds to find it, and 3 minutes to replace the old one on my watch! He gave me a great price, and is always friendly. read more

Excellent service, very nice people. My wife keeps raving about her pleasant experience with this shop. We'll absolutely come back for all our watch and jewelry needs. read more

Went in about a half hour after it opened on a Saturday. Interesting collection of clocks, watches, and jewelry. Some of the jewelry looks antique. I went for a watch battery for one I haven't worn in many years. It was fixed quickly. I waited about 15-20 minutes only because there was a person ahead of me. Total charge was a reasonable $14. I don't give it 5 stars because it is located in a mini mall--difficult to enter and exit and difficult to find and get into a tight parking space. I was in luck as someone was just pulling out when I arrived. I never like to shop where ample parking is not available. I didn't know til I got there what a squeeze it would be. Still, I'll probably go back as I can see that the watch will need a new band soon and the man gave good service. read more

I ordered a watch from Altadena Watch, and didn't receive it. So I got in contact with Vic. I explained, to him what happened, and I hadn't received my order. He told me, "oh I'm sorry, I will be glad to help you". He took care of my order and gave me a tracking number. "Great" I received my watch, and it was the wrong watch. I spoke back to Vic, and we talked, he told me, don't worry. He said I, will take care of it. He gave me his number, and said if anything went wrong, please call him. Well I did receive the correct watch, very pleased. I was so impressed, with his attitude. His professionalism at its best. This man can teach a class, on customer service. The reviews does matter. Thanks Mr. Vic read more

FABULOUS!!! I stepped into the shop with 2 necklaces and one pendant. I was greeted with a warm, "Hello, how can we help you?" I showed the 2 necklaces to Vic, and he assured me that there would be no problems fixing them. While he worked on the necklaces and the pendant, I went back home to retrieve 6 watches that needed batteries replaced. Vic replaced the batteries in a hot second. He and his wonderful assistant helped me bag everything up and I was out of there. Fast! Friendly! Fantastic!!! Linda C. read more