Vic is the best! Around 15 years ago I started going to Altadena Watch Company and have never looked back concerning my watch and jewelry concerns. The customer service is impeccable and the quality of work is beyond expectation. Not only does Vic do great work servicing, repairing and cleaning jewelry but he also does some excellent custom work. He has completely rebuilt and restored watches for me, and he designed and made the engagement ring I gave my fiancé. If you want quality watches and jewelry, as well as excellent service, go see Vic! SupportAltadena! read more

Vic and his wife are amazing. They went to their store the night of the Eaton Fire to save the goods and valuables of their customers. Thankful their place is still standing as they will reopen. We will all rebuild and grateful for small businesses like Altadena Watch. Let's make Altadena great again! read more

This has been my "go-to" shop for watch, clock and jewelry repairs and honest and forthright jewelry appraisals for many years. Vic is a delight to work with, and I can highly recommend him. After the Eaton Fires, their customer base dropped off due to resident relocations. If you need a local, trusted jeweler or watch repair, please take your business to Altadena Watch. You will not be disappointed. read more

If your watches, jewelry or clocks need attention, look no further! The owner is experienced and always takes care of your needs. We are so lucky to have him here in Altadena! read more

Great Customer Service and replacement batteries for your watches very reasonable. Have been coming here for about 6 years. In addition to fixing and repairing your time piece you can also buy a cool one here as well. I like to support local shops and this one that gets a high rating because they always treat you right. read more

I received a watch for Christmas and took it here to get resized. Vic did it in less than a minute. Very nice honest man. Thank you

In the last 6 months I received some gold jewelry from my family and needed to get them resized or needed pieces to go along with them. I went to a jewelry shop in South Pasadena and didn't really like the interaction I had with their staff. They weren't rude, but it felt like I was just a number and that some of the things I brought in weren't big enough to work on. I stumbled upon Altadena Watch randomly and went into their store to see if they they could fix some jewelry I had. Vic and his wife Caroline were always so nice and friendly. Also pleasant on the phone and always fun to be around when you're in the store. They make you feel like family and like a person. Since finding them I only go to them. They have: - assessed my gold jewelry, - fixed 3 gold bracelets, - adjusted two of my necklaces, - fixed a pair of earrings, - made me a waist chain, and - fixed a watch Vic even made a duplicate leaf earring that my mom gave me from when she was a teen in Jamaica. He even put her initials on the original and mine on the duplicate. It looks so good! I seriously love this shop and will continue to go to them in the future. If you're looking for a great shop with lovely people, go here. read more

Altadena Watch - Watches Near Me - Altadena, California

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I've been to Altadena Watch twice now, both times were great. The owner is helpful, knowledgable and very quick to find a way to help the customer. I had purchased a watch band about a year earlier. The pin holding the band to the watch face had come out, twice. The second time I did not try and put it back in myself, so to Altadena Watch I went. Vic recognized me or better, recognized his work. Immediately set out to replace the pin and handed it back to me. I asked "How much?" "No charge" "No, really...how..." He waived me off. I was so grateful to find a business that stands behind its work. And he thanked me for bringing it back. Located in a little strip mall area across from an Arco gas station, parking right in front of the store. A gem worth seeking out. read more

Altadena Watch - Altadena Watch & Jewelry is a gem located in a small strip mall. Don't miss it! - Watches Near Me - Altadena, California

Vic is amazing! I don't think there is ANYTHING he can't do. Watches. Clocks. Jewelry. He does it all. Personally. He cleaned and fixed my winding, chiming mantle clock and took great pride in the precision and detail of his work. I watched him interact with customers, colleagues and friends each time I went in and really saw Vic's level of commitment, patience and pride. I would feel very comfortable taking Vic my timepieces any time. Trustworthy. My Altadena neighbors all feel the same. He is our go to. read more

Altadena Watch - My clock Vic fixed. - Watches Near Me - Altadena, California

I had a screw fall out of the arm of my glasses. Thankfully, I had a backup pair. I checked the website and it said 'eyeglass repair'. We walked in, the store was clean and organized and Vic was behind the counter. He took less than five minutes to put the screw back in, even said how he did the repair and didn't charge me. Didn't CHARGE ME! You read that right! This felt like a family business that actually cares about the work they do and the people they help. We have a few more things to have done and we absolutely be bringing things to Vic! read more

Vic and his team @ Altadena Watch are a true neighborhood gem and a HUGE reminder to shop small. I've come in a handful of times a year for the last three+ years, usually for random maintenance kinda stuff (jewelery cleaning...inspection...resizing...soldering), and the experience has always been the same: excellent. Vic is a craftsman and he knows his stuff...he's also just a genuinely kind and pleasant human. I have even gone in there simply to seek his professional opinion on a watch I was thinking of buying. He always takes the time. I trust this shop. Thank you for always taking care of us! read more

Thank you so much! Came in with a tiny part on a broken cross chain. Got it fixed on the spot! I was in shock

Vic is the kindest, most generous and competent jeweler/watch repair professional that I've ever met. He can fix anything quickly and his prices are incredibly reasonable. I highly recommend taking all your jewelry and watches to Vic! read more

I was looking for a good place to take care of my time pieces that I have owned for many years. After an hour or so of searching. I was happy to finally have found this place. I patiently waited til they opened. Vic took care of my watches and fixed most of the issues I needed fixed with them very courteous and polite. I will return soon to have him see my automatic watch and see if we can have it brought back to life. Thanks again Vic read more

It's seldom you find a true artisan these days. Someone who takes pride in their craft, and is committed to excellence. I've been extremely happy with Altadena Watch and Jewelry Company. They're super-close to my home, which has been a lovely and convenient bonus. Vic is a terrific technician, and is always welcoming~ UNLESS you happen to catch him on a bad day. When a shop owner's personality so volatile that he hurls character assassinations at an established, polite and cordial customer, it feels pretty shocking. I've always been fastidious about keeping my belongings in pristine condition, so when I picked up one of my favorite clocks at his store that needed the movement replaced, I was surprised to notice a couple of scratches on the casing. I asked if they could be buffed out, and was told it wasn't possible. Vic apparently felt insulted I'd even suggested these marks weren't there when I left clock for service. He shouted at me, saying that I'd "wanted the work done for free," made his son Shawn refund the charge for service AGAINST my protestations, ordered me out of his store and commanded that I never return! To say this was an overreaction, is putting it mildly. All this occurred while I kept stating how much I valued him and his work~ in fact, I'd just recently sent a Thank You note expressing my deep appreciation for this man's expert craftsmanship! Upset over this conflict, I brought my clock back home and noted with surprise, its glass face was badly smudged. Who sends a customer's clock home this way?? I cleaned the glass and casing with Windex, which helped restore it to its original glory. On the flip side of my respect for Vic's skill, I believe that how we do Anything, is how we do Everything~ and I can't help but sense his rageful outburst with me, ISN'T just an anomaly. read more

Vick is the most kind and genuine person. I've been looking for someone to repair my grandmas rings and I haven't trusted to leave them with just anyone, that all changed when we stopped in to get my husbands ring sized. Immediately i felt so at ease with Vick and taking a look at his work I knew I finally found the right person who would care and honor my grandmas memory and her rings. I can't wait for the call saying they're ready read more

This guy is an idiot. I brought in a watch for a simple battery replacement. He fiddled with it for a few minutes and then told me to come back in a couple hours. I figured he had a job that was more pressing so I said okay. When I returned he said that he couldn't get the back of the watch off and returned it to me. There are four screws holding the back on. What kind of watch repair professional cannot remove four screws. Not rocket science. I took it elsewhere and had it done in less than 20 minutes. No idea what his problem is, but he lost good business from me as I have some older watches that need servicing. I will be taking them to the guy that knows how to open a watch. read more

This is such wonderful family owned business. They are so kind and generous. I always take all of my watch and jewelry repairs here because they are so sweet and reasonably priced. I purchased a watch from here as well and they have helped me maintain it and all of my other watches so well. The jewelry they have in there from Vic's own design are lovely as well and look like they are such nice quality. This is the kind of place that becomes your go to. They are quick and give great advice. I took a ring in there once with tiny diamonds - a diamond fell out and Vic advised that I not replace it because the gold was too soft and eventually the ring would lose another diamond. That advice saved me money and I am so grateful for his knowledge and honesty. He is the best I've found. read more

This is by far the best watch repair shop and jeweler. I had my ring turned into a beautiful pendant here and it turned out gorgeous! I've had my Cartier and Rolex serviced here and it has been a millions times better than when we have gone to Cartier or Rolex. The owners are so so kind and talented. I trust them and admire their expertise. Thank you for taking such good care of all my friends and family jewelry and watch needs ! You guys truly are the BEST! read more

Incredibly nice man, didn't even charge me to shorten my necklace! Kinda strange hours so check before but definitely worth it!

I found this business on Yelp and was impressed with many positive reviews. Now I see why. Vic is helpful, friendly and not out to gouge you. I needed a few repairs totaling about $50 and he treated me as if I was spending 10 times that amount. He's a little further to drive than places in Pasadena but not by much and worth going "the extra mile". . Just be aware he opens at 11:00 am. Thanks, Vic! read more

See Vic. I called today and got voicemail. Left my name and number. Vic called me back within 20 mins. Invited me to the shop and i went over about 90 minutes later. He greeted me by my name even though we've never met. Super nice guy and nice shop too. I needed to have links removed in a new watch i received. We talked while he did the work and I enjoyed the visit! Did a great job and for a very fair price. I doubled it because it's worth supporting local business - especially when they really earn it! Will be back with more work. Highly recommend!! read more

I used to live here in Altadena I moved away 3 years due to the way 3 years but I still come to this place because of the fact the owner is a very honest man does not overcharge you does honest work... I live now in Glendora but I still come to this gentleman because honestly is always the best policy and quality of work speaks for itself read more

Needed a location to fix my gold chain in a timely Manner and of course Yelp never disappoints. Fixed and cost effective. I love Altadena and the family owned businesses so I'd used this place again! read more

I haven't written a yelp review in years, but I had to write about this experience. I was looking for jewelry repair recommendations in an Altadena Facebook group and Vic's name came up more than a few times. I had to check it out for myself. WOW! As soon as I walked in the door you could see that he prides himself on customer relationships. There were 2 others in the place and it felt like they were regulars, but it turns out it was their first time there too. He was so kind and polite. I needed to have my engagement ring stone tightened and my wedding band had a crack in it. He offered to repair it and clean it in under an hour. I wasn't in a rush, so I came back the next day to get it. It's stunning. Hasn't looked this good since I got it 11 years ago! I had forgotten that customer service could be like this. Who would think jewelry repair could be such a delight! read more

Vic is the best! Always eager to help and answer our questions and repair our cuckoo clock. And he always greets us with a smile. Great business with wonderful customer service. read more

This place is fantastic!! I have been driving around with 4 broken chains in my car, trying to find a place to repair. Finally googled for an answer! I had actually noticed this store for the first time earlier this week, which probably triggered my search. Altadena Watch and Jewelry came up, and had a good rating---which turns out, is well deserved. Brought in my broken chains at 9:45 am (note: their hours showed they open at 10:00 am, but the super pleasant man working said he was there, so he opened! What a novel idea). He said all 4 would be ready by 2. Sure enough, they were fixed, and for a fair price. I know I have more jewelry in need of repair. So thrilled to have found this hidden gem. read more

Great service, fast, and friendly I came here one morning to get my watch band replaced. I brought my own watch band so all I needed was someone with the tools to do it. I arrived 5 minutes before their listed opening time, but the door was already open and the open sign was on, so I went in. The guy came out and helped me right away. I was charge $15 to replace the watch band. I needed 2 links removed which cost an additional $8. Total, after tax and everything I walked out after paying a little over $24. The total process took about 5 minutes. I am very happy with the service, but I think its very expensive for what was being done. I had already removed half of the old band, but the pin on the other side was damaged and I didn't have the right tools to remove it. So I paid $15 to get 1 pin removed, and then slide the new watch band in. I then paid $8 to remove 2 pins and pull out those links, I would have done that myself at home, I just didn't have the time, so I paid for the service. read more

I went in with a bent and disconnected bracelet and wasn't sure it was fixable. The owner within minutes fixed it as much as possible and connected it. This guys a legend highly recommend this spot ! read more

This man is the real deal, I took in 6 broken necklaces that needed new clasps, re-drilling of clasps, some welding, and new loops. Needless to say I thought my fake jewelry was a pile of trash! Until I walked into his shop. This man took care of every single one of my 6 necklaces for the teeny tiny total price of $10. Vic, I cannot thank you enough for finding a solution for every challenge each of my necklaces presented. He literally drilled one of my chunky necklaces to make sure the new loop was strong and secure. He made miracles with each piece and he has found a customer for life. Thank you! read more

Altadena Watch - 6 broken necklaces all repaired for $10. Thank you Vic for bringing them back to life, you found a unique solution for each one. - Watches Near Me - Altadena, California

Great service, I went in to get my watch sized, they took care of it pretty fast. I also plan on getting some jewelry fixed as well. Good people, great shop, 5 star service. read more

Appreciate support this local business. not only did this gentleman replace a band and a few batteries , he offered holiday advice. Thats priceless! the service was quick accurate and he explained storage features on my pieces. I recommend to visit this establishment in north Pasadena/ Altadena. read more

Vic is great at his business. He has greeted me by name since my first visit, he searched high and low for part to repair my vintage West End Watch Co. watch, and really went the extra mile at every step to make sure I was very pleased with his service and my watch. I really wish all business experiences were this thorough and friendly. read more

This shop is amazing, family run and dang good at jewelry! My wife needed her wedding ring repaired and Vic did such a stellar job. I was so impressed we came back to have my ring crafted from scratch. Again, a flawless work of art! They're really personable and it warms my heart every time I've been here. 100/100 recommend this business. read more

Great Place & lovely Service. He fixed my sons watch fast and for a good price, had great recommendations for my jewelry and the best conversation. Wonderful real people business read more

They were so nice when I came into get two batteries and so helpful too. I plan to bring in my good watches for them to clean and make sure are working well. It's nice to find honest shop owners who went above and beyond for a customer. read more

I love this small local watch shop. They are very knowledgeable and very trustworthy. I recently went in because my self-winding watch is not keeping good time. They suggested several things to try before investing in a new condenser for it, and told me what it would cost if that doesn't work. It's wonderful to have a good watch shop right here in Altadena. Please support them so they can stay in business! read more

Ring had a split but had no clue where to take it. Luckily I found this place! Super nice and fast service. I would totally bring any of my jewelry back here again if I ever need in the future. read more

This is by far the best watch repair I've ever been to! They are so knowledgeable and friendly, and I was honestly blown away by how fast they were able to take care of my request. This is the only store I will ever take my watches to for any reason!!! read more

This is a small mom and pop store in a small shopping center. But don't let the size let the size of the shop fool you!!!! These guys are top notch artists when it comes to repairing AND crafting Jewelry. Without question, these guys are the best when it comes to watch and jewelry repair. I've taken a number of items to them that I thought could never be repaired, and yet they have managed to address even the most complicated issues. A few years ago, my father passed away, and I found an old watch of his that I had given him when I graduated from college. The watch was pretty banged-up, and I was certain that it would never work again. But these guys got it running, and even managed to polish it up. They also performed an amazing job mending a necklace that my wife broke. Additionally, they have a number of items for sale (old watches that they have restored) AND they can even custom make jewelry. If you have an important piece of jewelry and need to have it work done to it, THIS is the place to go for personal service from someone who will hear and understand your concerns. read more