I wasn't going to write a review about my experience, but my friend has since had 2 similar…read moreexperiences here so I feel like people should know. I am extremely hesitant to bring my car to a mechanic shop normally because my dad typically fixes my cars for me. I wanted to give him a break so that is what lead me here. A little over a year ago I brought my car in for a horrible noise it was making. They diagnosed it and over $1,000 later I got the call my car was fixed and ready. As I was driving away, the same very glaring and obvious noise happened even before I left the parking lot. I called and let them know it was still making the noise so they had me bring it back the next day. I went on a drive with one of the mechanics so I could make sure they knew what noise I was talking about. They kept my car, put some oil/lubricant on a few things, and said good to go. Again, my car made the noise as I drove out of the parking lot. I called again to tell them it was still making the noise and I was told, "I don't know what to tell you, your car is old and we could spend years looking for what is causing the noise." And that was it. No offer to try to figure it out and I've now spent the money I barely could afford as a single mom and my car is not fixed. And I don't have the additional funds at the time to take it elsewhere because I spent it with them. Here I am, over a year later and the car is still making the noise because I'm nervous about trying at another mechanic. My friend over the past year has had two very similar experiences where the initial issue was not fixed at first and she has had to go back. She had to pay for the non-fixes and again for the going back to actually get it fixed. I have no doubt the work they did on my car was done properly, however it was not the right work or the fix for my issue. The employee even said he thought what they replaced looked like it had already been replaced before (like it was not the original part). I feel like that should have raised a flag that maybe it wasn't the part that needed replacing. I would use caution when considering going here.

Always a good experience - they know what they are doing and good with communication.read more

Ryan was amazing, very patient and informative. His team was very professional and have great…read morecustomer service. They did a deep dive into finding out what all was needed for my son's car and even gave him a list of things that needed to be addressed in later time. We just went in for an oil change. Needless to say I will be going back in the near future

Dropped in after my truck had some issues driving around town, the guys were super friendly and…read moreimmediately took my truck in to have it inspected and gave me some options for my repairs. I am really glad they were in the area to take care of my issue and concerns.

Super friendly staffs, got everything I need and the inspection is very detailed that you can see…read moreeverything. Plus the place is nicer than most car shop. Awesome service and will definitely come back when needed.

Professionals from top to bottom on vehicle service, and the customer service is excellent; they…read morealways kept me informed of everything.

Great customer service at fair prices. Edgar was nothing but honest and helpful. He helped me get…read moremy rear differential leak sorted without any headache.

My tire blew on the freeway and they stopped to help me change the tire and get out of the heat. So…read moreappreciated and very thankful. Talk about integrity and caring about the people you don't know. I think it starts there. Thank you very much for the assistance today.

After replacing motor mounts we were told the water pump was leaking and needed to be replaced…read more I started to get quotes and Kaylee got one to us quickly. We went with them and scheduled the service which the turn time was matched, explanation of repairs was detailed, and cost was very competitive. We will continue using them for future repairs as very pleased with this shop.

Wow! This is my new mechanic. I am blown away by his service and value…read more I brought my teenage son's 2015 Hyundai Accent in that wouldn't start at 10:30 AM and Joe and his crew had it fixed by 3:30 PM. Initially, he explained the possible problems that might be occurring and informed me of an engine recall on my particular model. (A fact I had not leanred over many visits to dealerships through the years.) When they later got around to diagnosing, he patiently explained the situation and that it just started up repeatedly without fault. He said that I could come pick it up. Not wanting an unreliable car, I solicited and took his expert suggestion that it was likely the fuel pump. He had to have it delivered and I casually mentioned that I was hoping it would be ready for my son to drive it away after school at 3:30 PM. He indicated at it'd probably be more like 5 PM, which was still a fast turnaround. I got his call at 3:30 as I was picking up my son from his school and preparing to drive him to his job. Underpromise and overdeliver--that's the mark of a great mechanic! The part and labor was very reasonable: under $600. My son said it's like it's a new car so Joe's expert suggestion was exactly right! Joe's got all my future business.

The staff at Grease Monkey provides an outstanding service and they cared for my vehicle with the…read moreutmost top quality detail

There are honestly no words to describe how incredible and outstanding Grease Monkey is!!! As a…read morefemale, especially! They are so honest and never try to take advantage. I literally feel safe coming here knowing that the mechanics will tell me everything wrong with my vehicle, and what really is important to get done, and what can wait. I highly recommend Grease Monkey.

Clipped my tire turning a corner this morning and called 'After Hours Auto & Truck' based upon…read morerecommendation from my insurance company (as their service had a backlog of about 2-3 hours). I spoke with Louis on the phone and within 40 minutes Christian was on-site changing my tire. He had it done in less than 10 minutes, and I was on my way. Again, Thanks Christian and Louis. I appreciate it!

I debated whether to respond to the frivolous lies After Hours Auto and Truck posted in reply to my…read morereview. . The truth will prevail! Let me break it down lie by lie. EXCUSE ME, I meant *line by line: 1. The 15 minutes call could have been a lot quicker if I ya'll could tell me what is included in that inspection. I dont think ya'll could have given a straight answer if your lives depended on it! 2. I was not comfortable paying the entire bill when I couldn't get a straight answer of what I was exactly paying for. However, I offered to pay half the night before and half after the work was finished. 3. If you recall, the whole point in getting a mobile mechanic was because I just started a job and I had a meeting in the morning with my director. Which I was very clear on calling ya'll back ASAP after the meeting. Ya'll agreed and decided to make the appt and set expectations that the work would be done. Saving best for last! 4. When I called afterwards to find out nothing had been done. I was scoffed at for asking, "so how do we proceed from here?" the reply, "ughhhh, were busy now." And then silence. There never was an offer to come back out later or even another day. So I think the one truth throughout the entire response from After Hours Auto ans Truck: I told them I am leaving a review of my experience. Guess they took that as a threat. When in reality my intent was to warn others of the awful experience I had with Afrer Hours Auto and Truck. If you treat people right then you wouldn't have to worry about someone leaving a review! It's just bad business. Customers should be warned of yet another unprofessional mechanic!

Honesty and integrity always honest and does not try to add…read moreon unnecessary services. Eric and Mandy are nice as well

The hunt for a mechanic is always stressful for me. Had my last for near 20 years. He retired…read more Found this place Ron help and the reviews sounded very good! That's what brought me in.Happy to say they are all right. Eric and his crew and wife made us feel exactly the same. Two vehicles were worked in and the experience felt personal. Again! Hallelujah! Thanks guys. We will drive many extra miles for your personal service model and honest business practices. Thank you!

Brought in my Toyota Tacoma from another shop. The other shop installed a Clutch slave cylinder and…read moresupposedly bled the new cylinder. Picked it up from the other shop and they try telling me it was my transmission. So I called a different shop and they recommended Dave Sheppard. Got it towed here and they discovered it was not bled properly and the pushrod for the clutch was not adjusted. Dave and his shop got it fixed and I didn't need a transmission. Dave looked over my Tacoma and recommended new valve cover seals, a carrier bearing and while it was there I asked him to do an oil change. It felt great knowing Dave found that first issue and fixed what the other shop didn't fix, so I went ahead with the other services knowing my Tacoma will be in great hands and a reasonable price. I really appreciate Sheppard Automotive getting it all taken care of very quickly. It's hard to find a shop and an owner who is honest as Dave is. If anyone is down in Phoenix and you're looking for a great shop. If you want something done right the first time, then this is your go to shop.

Sheppard Auto Repair is a repair shop you can trust will do the work correctly, in a timely manner…read moreand feel confident you are getting it done at a great price. I can't say enough good things about this place or the owner. From my first conversation I could tell Dave was a trustworthy individual. Will definitely be returning and recommending to all my friends and family!

Terrible customer service. He does not respect appointments and can be horribly rude.read more

Jim is very honest and respectful, which I appreciate. He was thorough in breaking down the pricing…read moreand explaining what/why work needed to be done, as well as what should be handled sooner rather than later, and what could be put off longer. Fair pricing and just all around one of the best experiences I've had with a mechanic.