It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

Omar is a conscientious employee who is respectful and takes his responsibilities seriously! He…read morealways does a good job.

I've been a customer of simple pest management for several years, but I wanted to take a moment and…read morethank the team for being available and being so professional at helping take care of my home & my business. They have been able to help me with almost every pest problem from insects, fruit flies to rodents. Chris is my favorite tech, and I always appreciate his attention to detail when he's here. He's extremely friendly and personable, but completely professional at the same time.

I hired The Pest Experts after using the Projects feature on Yelp for the first time. I wanted to…read moresupport a smaller company since there are so many out there. The initial setup fee was pricier than the bigger companies, but I did ask them if they could match or beat it. They didn't do either, but they did lower it a bit, which I appreciated. They did express concern that I would cancel my quarterly contract after the setup, which I didn't. Carlos is the technician who comes out to our place, and I am so thankful he is bilingual so he can communicate with my parents. He is always very helpful and explains everything he is doing, and what we can do in case other pests come up (since we initially reached out just for ants). We have now been with The Pest Experts for about a year, and I can't recommend them enough!

Only used them for a consultation but feel compelled to write a review because of their top notch…read moreresponsiveness and honesty. They were able to schedule someone right away and Carlos was very thorough and thoughtful with not upselling us. We had found rat droppings in our attic but haven't heard or seen any rats, and he confirmed that the droppings were old and while we can do a few preventative measures, there isn't much of a problem. Will absolutely be using this company again for any pest related needs!!

I had rats. I no longer have rats. The team is super friendly and helpful. They went above and…read morebeyond with traps and closing off entry points. They were attentive and the price was worth it. Reasonable for sure. Would use again and would recommend. Shoutout Eduardo and the boys! Not an easy job.

Really easy to set up an inspection, they were very on it with communication, and the inspection…read morewas easy and smooth. For a stressful situation, they made it great. No pushy or slimey sales tactics and honestly just an overall great experience.

Sean the owner personally took my call, and explained how the whole process worked. He set me up on…read morea recurring monthly service and got me scheduled same day. The price is so worth it to take care of all my pest issues.

Garbage. 1st and only service, terrible. They blamed new web options as to why they didn't apply…read morethe CORRECT service. Didn't clean webs as claimed. Then caught attitude when I was unhappy with the service. For the finale.. told me to fuck off and hung up.​

I had done some research on options for termite pest control. Green Flash was rated highly, so I…read morerequested an onsite inspection. Eddy Gomez came over and, after the inspection, confirmed that termites were active. I had previously used another company, which concerned me because, for whatever reason, their inspections had missed this activity. I also had another termite company come out and received their pricing. Green Flash was the last company I had inspect the property, and they provided the best option along with a reasonable price for the work. It wasn't cheap, but it was fair and reasonable based on the other bids I received, and there were options. I had read many of the past reviews and can say my dealings with the office managers (Amy & Wendy) went well. In addition, I received emails and text messages as reminders of the scheduled date and instructions required for this appointment. On the scheduled day, my doorbell rang promptly at 7:00 a.m., right at the beginning of the 7:00-9:00 a.m. arrival window. The project manager, Kyler, arrived, and two other gentlemen soon followed to begin the work replacing termite-damaged wood and then fumigating my attic. My neighbor even commented on how Jorge and Dave were just knocking out the work. When my wife came out later to see what had been replaced, she couldn't even tell because of the quality of the work these men provided. Everyone was easy to speak with and answered all of my questions. In addition, there wasn't a piece of wood or a splinter left anywhere around the house after they were finished. By 3:30 p.m., everything was completed, and I was given instructions on what to do if I had any further questions or encountered any additional termite activity. I'm glad I did my research and found Green Flash. I would recommend them to anyone who reads this and is looking for termite inspection and treatment services.

I am giving Green Flash 2 stars based on a severely rushed recent inspection and the poor quality…read moreof their past repair work. Recently, I had them come out because I suspected termites in one of our rafter tails. To their credit, they correctly identified that specific spot as just fungus and didn't try to oversell me on treatments I didn't need. However, their inspection was incredibly brief. They spent only a few minutes scanning the house, didn't check the attic at all, and gave us the all-clear. A couple of days later, I had a second company come out for another look. They spent almost an hour doing a thorough inspection and found a severe termite infestation in a different rafter tail that was almost entirely hollowed out. They spotted the signs right through the paint. Green Flash completely missed this. On top of the missed inspection, the wood rot repairs Green Flash did for us 5 years ago (costing about $1,200) have both failed and need to be redone. They spliced a rafter tail that is now loose, and it turns out they miscut a replacement barge board on the back of the house. To cover up the bad cut, they glued a scrap piece of wood over it, which has since detached and is currently hanging off the board. Bottom line: They failed to do a thorough termite inspection, and their carpentry work doesn't hold up. I highly recommend getting a second opinion on their inspections and hiring a dedicated specialist for any actual wood repairs.

After using another commercial exterminator for years, their service went up 4x. It was really…read morecostly. I asked my neighbor who they used and they recommended R&D. We decided to try them out and have had them for a year ?? I lost track. Isaiah, our technician, always texts me to let me know when he's coming so we don't let out the dog for a couple of hours or so. He always checks to see if we have any issues that need to be taken care of. If I have any problems, I text him and he asks if I need immediate service or he just makes note so when he makes his call, he knows. I really appreciate his level of service and besides that, he's just a nice guy!! Thanks Isaiah!!

We've been using this pest control service for a few years, and they've been very good. They are…read morenot the cheapest, but our pests are controlled :) - and they come between services if suddenly we get spiders or something. Isaiah is very nice too - he's our regular technician. Thanks, R&D!

Here's a polished Yelp review you can post:…read more I recently discovered I had a rat problem in my backyard and reached out to several pest control companies for estimates. Unfortunately, a couple of them seemed much more interested in upselling me than solving the actual problem. Then I found Countywide Pest Pros, and working with Jeff was a completely different experience. He took the time to assess the situation, recommended an affordable solution that addressed the issue at hand, and never once tried to sell me services I didn't need. I really appreciated his honesty and straightforward approach. Jeff was also incredibly responsive and was able to come out within just a couple of days of my initial call. If you're looking for someone who is knowledgeable, trustworthy, reasonably priced, and focused on helping rather than upselling, I highly recommend Countywide Pest Pros.

We recently moved into our new house by the canyon and was immediately met with a ton of ants in…read moreour primary bedroom. We tried using Terro ourselves for a few days and weren't seeing much improvement. Reached out to Jeff and he was able to drop by immediately the next day to apply treatment. He was extremely knowledgeable and let us know where the ants were coming from, how he plans to treat it and also identified specific preventative measures like replacing some ant attracting plants. The very next day we didn't see a single ant in the house!

Pardon me while I rave a bit. I have never, and I mean never, had a service professional or…read moretechnician in ANY line of work provide the superior service that I received today from Bobby Ruiz of Eliminite Termite Services. Needless to say, the discovery of dead termites (and a few live ones) on my bedroom windowsill sent chills up my spine and initiated my Yelp search to find just the right company to handle this "crisis" in my home. Eliminite Termite Services was among those I considered, and I was immediately impressed that the company is environmentally-friendly, requires no tenting and uses products that are safe for people and pets. Their excellent reviews sealed the deal for me, so I called for an appointment. Gary, the personable GM, came to my home, performed an initial inspection, offered his professional assessment and recommendations to address my situation, and scheduled a complete inspection and treatment appointment. Bobby Ruiz received the assignment and I couldn't ask for a more knowledgeable, skilled and detail-focused professional to handle the job. His enthusiasm for his chosen profession and the pride he took in performing his various tasks were apparent. His communication and customer service skills were outstanding and he was thorough when explaining the termite conditions he saw and the remedies he proposed, as well as in answering the various questions I had along the way. He dedicated himself to the job at hand and treated my house as if it was his own. Bobby clearly demonstrates what it means to be a valued employee and Eliminite should be proud of how well he represents their company. I am confident in the results of his work and will definitely contact Eliminite Termite Services in the future if the need arises.

Had a great experience with this company in responding to my request for termite elimination…read moreservice. I contacted them thru Yelp and got an immediate response . Gary came out and provided a quick and fair estimate for the treatment. The price was in line with other quotes I had received, but Gary's knowledge and experience are what set him apart from the rest. I scheduled a time to have the work done. Nicole was efficient and courteous in getting the paperwork to me to get the process started. Bobby completed the work and was very professional to deal with. I also asked for an estimate to fix any wood that was damaged and Dillon handled that with ease. I am very happy with the results and service. I give them my highest recommendation.

I used Jake and his team for termite tenting and was pleased with the decision. We knew we had…read moretermites for a while but were delaying the tenting because of the life disruption. Yes, that part wasn't fun (bagging up everything), but Jake and his team made it as easy as possible. They showed up on time, kept us informed and walked us through the process. Jake came to our home a few times because we have a unique situation with a granny flat on the property with underground conduit. He was a barely more than our cheapest estimate but he uses his own long-term team and had far more knowledge and experience. Whatever you do, don't work with anyone using day-labor since there is far more likelihood for theft. We had a great experience with Jake and would go through him again.

Jake is an excellent pest control professional. We met him through the owners of our previous house…read moreand he did such a good job we basically never had to think about pests. So when we noticed an ant problem at our new house this year, he was the first person I contacted. Jake was able to come out right away, took care of the ants in the house (have not seen one since that day) and began treatment to prevent future issues. I have such peace of mind now knowing I won't have an issue with this again. His pricing is very reasonable and absolutely worth it. He's a pro: efficient, reliable, and knowledgeable. Highly recommend.