If you are looking to buy or sell a home, Barb is truly the person you want by your side. We…read morehonestly could not have asked for a better person to guide our family through such an important and emotional process. From the very beginning, Barb made us feel like we were her only clients. She was always five steps ahead, always prepared, and somehow always had an answer before we even knew we had a question. We never felt lost, forgotten, or out of the loop for even a moment. What meant the most to us was knowing that Barb genuinely cared. We never felt like we were just another transaction. She went above and beyond for our family in more ways than we could ever list. From day one, we felt that she had our backs--and she proved it over and over again. One moment that really stands out happened the day before our final walkthrough. We had an issue with our hot tub, and Barb immediately jumped into action. Within an hour, she had someone at our house, and the problem was fixed that same day. Our walkthrough went perfectly, and we closed on our home the very next day. That was just one of what feels like a hundred things she did for us. Her communication was truly incredible. We never had to wonder what was happening or what came next because Barb was always keeping us informed and prepared. She did what she said she would do, and she did it without hesitation. Knowing we could completely trust her took so much stress out of the process. Buying or selling a home can be overwhelming, but Barb made us feel supported, protected, and cared for every step of the way. We are incredibly grateful for everything she did for our family and would recommend her from the bottom of our hearts to anyone looking to buy or sell a home. Thank you, Barb, for everything. We will always be grateful that you were the one who stood beside us through it all!

Barbara helped us sell our first home back in 2021, and when we moved back home to Hawaii in 2024,…read moreshe was right there by our side helping us find a place to call home again. My husband and I were searching for a home where our family of six could truly grow. We knew we didn't want a cookie-cutter house, high HOA fees, or something far away from everything. We wanted a place we could make our own and have room to expand over time. We know we weren't always the easiest clients, but Barbara stuck with us through every step of the process. After looking at countless homes, getting outbid, backing out of escrow, and honestly feeling discouraged about whether buying in Hawaii was even possible for us, Barbara never gave up. With so much patience, hard work, and encouragement, she suggested we take a look at a home that wasn't even on our radar. The moment we walked in, we just knew. A gem like that doesn't stay on the market for long, and somehow, it became ours. Over the years, Barbara has watched our family grow and has truly become like an aunty to our kids. We're beyond grateful for everything she's done for our family and will recommend her.

Alana is amazing she willing to be there for your tenants.. I love you renting from her for the…read morelast 4 years

My Ohana and I wanted to give a quick and big shout out to Shellz...we been a tenant for long time…read moreand they been nothing but the best! Always available, professional and solid! Mahalo

For those looking to sign a lease through them -They make you pay for pest control and a move out…read moreclean before your lease is up! Totals to about $450-500. If you do not provide them receipts, they take it out of your security deposit. $6/month to use their app to pay rent. The house was FILTHY when we moved in, we spent about a hundred hours working on it throughout the year and it still felt gross. They painted over roaches, rat poop, every light switch. There was a 1/2 in thick layer of grease and grime on the stove, the floors were caked in dirt. Then we spend all this time making the house liveable and we have to pay someone to do a move out clean on our own dime.

The Honolulu Management team got on our radar through a mutual family recommendation. We have used…read moretheir services to manage our property 4000+ miles away from our current residence. They are very professional, quick to respond to inquiries, and the best part, only contact you when it is necessary. We couldn't be any happier and more at ease leaving our property to be managed by this team! When we moved 4 years ago, we left our property in the hands of the Honolulu Management team. They are very understanding of our concerns of our property, but also respect our decisions when it comes to increasing or maintaining rent prices based on the market value. These discussions are always professional, keeping the renter, the team, and our financial needs as the core of our talks- Ensuring we are not over pricing but also being cognizant of Hawaii cost of living for our renters. We have had a total of 3 families rent our home in Hawaii since we moved to the mainland 4 years ago. For those who own, you know how stressful upkeep is on a monthly, semi-annual, and yearly basis. Renting your property adds to that stress, because as the landlord you are responsible for any fixes and damages that need to be done while your home is occupied. Of the 3 families that rented, all communication ran through the Honolulu Management team. Within the 4 years, we have had issues from repainting, patching, cleaning, A/C repair, water leaks, Appliance replacements, and the annual property checks. Through all these issues, the team handled all the logistics, communicating to us only the financing required and or approval of work orders. Let me tell you, that I'm more than glad having this team look out for my property while we are 4000+ miles and 4 time zones away! The cherry on top is that they use reputable vendors for work orders that need to be completed on property. It's great when invoices are transparent with a list and pictures to confirm issues. Their working relationship with these vendors also provides a quick response as needed, allowing our renters ease of mind when in need of a fix like plumbing or appliance repair. I firmly believe the price we pay to utilize their services to manage our property is money well spent on this team. If you are looking for a team to handle the management of your property, then look no further because they can do it all!

Mercie has been my friend, my sister, my landlord and my boss. She plays by the rules and is VERY…read moreclear in what is expected from you as a tenant. (she did not play favourites with me). She pays attention to detail, is fair, and ALWAYS pleasant. To those of you who speak ill of her...you didn't follow through on the expectations of the contract that is in CLEAR type (no fine print) that YOU SIGNED, that you should have read over again, along with her helpful to-do list before you checked out! If you can't do it right, hire someone who can. Keep in mind, Mercie didn't write the contract...it's a general RENTAL AGREEMENT used by most rental agents throughout the state...and YOU signed it, so stop whining.

Mercie is so amazing! always helpful and answered all my questions! would definirely recommend when…read morelooking for a place to rent. thank you so much Mercie!

He can mix friendly with professional. Its amazing how he finds balance between the two…read more We were his tenants for a year and during that year, he made everything easy and comfortable for us. Im planning on starting my own rental portfolio and I definitely would Darren to be my manager too.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

We dealt with Camille in looking for a rental property , after being accepted and receiving the…read morelease agreement. There were contradicting clauses in the contract that we questioned with Camille regarding deposits and refunds. Which she agreed was incorrect. At that point her whole tone in the conversation changed as she did not want to correct the contract and tried to put us at risk of losing our deposits. When we followed up the next morning we were told she rejected our application. It was a blessing in disguise, but be very careful and read your contracts before signing. No integrity what so ever. **Watch out for all hidden clauses.

It clearly doesn't take an ounce of decency to run a brokerage in Hawaii. Faith and Corinne are the…read moreabsolute trash of the industry. Their business plan is simple: Step 1: Smile, appear decent, make friends. Step 2: Take money Step 3: Ignore phone calls, text messages, not answer any requests. Step 4: Profit. They should be absolutely ashamed of their sleazy practices.

I initially found my apartment with Island Realtors off of Craigslist. The landlord, Jan Kim who I…read morewas contacted by was easy dealing with upon me viewing; filling out an application with, and later moving in to my apartment located at 1420 Alapai St #403. Based off the initial showing alone with Jan, I had no interest in looking elsewhere because I loved the way the apartment was presented to me and the way I was treated. I enjoyed and loved my short period living at Alapai while stationed at Marine Corps Base Kaneohe Bay; my neighbors I dearly miss. Now living on the mainland (Chicago Illinois), I often tell others about my neighbors I had in Hawaii because they watched out for me while living in this apartment, and sometimes brought over food to me during the holidays. My neighbors were truly my initial experience of the aloha spirit, and educator of many things on-and-outer island. Another great thing about my apartment at Alapai was the beautiful view I had outside of my lanai; I had views of the sunrise and sunsets along with Friday evening fireworks at Waikiki. Honestly, if I were ever to move back to Honolulu, I would not hesitate to look up Island Realtors again due to my experience with while being stationed in Oahu. Thomas G

After reading the fine print of their rental application posted on the website, I realized all the…read moreproperties managed by Island Realtors are not pet friendly. Sure the individual listings may vary, but the posted application says otherwise. Just an FYI for those of us browing their website's extensive list of available listings. Dont miss out on the small details!