Overbearing shark salesmen who harass unbearably. Andrew the self proclamation General Manager is arrogant, ignorant, rude, short-sighted and appalling. I've complained about him to corporate Kia and went to Kona Kia instead. Buy a car at Hilo Kia at your own risk! Kia Kona is awesome with professional, respectful employees who go above and beyond to help make the car buying experience nice and not a nightmare like Hilo Kia does. Kona kia is like a whole different company because Hilo Kia manager Andrew has hired and trained his salesmen to be jerks like he is. read more

Let me start off by saying I am a first time car buyer. I showed up at the lot not knowing what to expect. I was afraid that the moment I stepped foot on the lot, salespeople would have smelled my inexperience and pounced on me like a lone baby gazelle that stumbled upon a pride of lions. I was pleasantly surprised when our salesman, Ray, took the time to explain the process of purchasing a car and explained what to expect. I was even more surprised when Ray was able to set me up with a brand new car with payments within my budget. I feel he really went above and beyond to make sure I was satisfied and confident in my purchase. I am very proud of my brand new car and will definitely go back to Aloha Kia and Ray to purchase my next car! read more

Do not get a car from them , unless you like to be lied too! Gave us their word that wed have a good running vehicle,7 months later the car is giving issues. Go get a lemon at aloha kia hilo. More than welxome read more

Philip and Andrew have taken care of us once again! Time for a new car and the only place we even considered was Aloha Kia Hilo. We already love our new Forte5. Thanks for all your hard work helping find the right vehicle for our needs and our budget!!! read more

Amazing service here, they stayed after closing to help us get the best deal possible on our dream car. The salesperson we worked with was Frank McGregor and he is hands down the most professional and knowledgeable salesperson I've ever had the pleasure of working with. Never once did we feel pressured to make a deal we didn't want, and he went above and beyond to make sure that we were completely satisfied. Give this man an award or a raise! There was no nonsense with him, he was very cordial and made the car buying experience a 5 star one. He showed me that he really wanted to earn our business and did everything fathomable to accomplish this. He was very honest and went above and beyond to make sure we were completely satisfied with our experience at the dealership. We drove out of there in the car of our dreams (Kia Stinger) and it was all thanks to Frank and his managers. Keep up the outstanding work over here, I will always refer people over to purchase a car from Aloha Kia! I also got a chance to meet the service department led by Tyler, they seem like a great bunch of honest guys. I look forward to bringing my dream car there to get work done for my car service needs. Thank you Frank, Tyler, their managers and everyone at Aloha Kia! read more

The Aloha Kia team is the best! They helped convince me (what I really needed) to get a new used car and made it possible. They gave me the deal I wanted and could handle. I love my car and it was the best decision I've made in a long time for myself. I also take my car in regularly for servicing and the automotive team treats me very well every time. They follow up, are respectful and so far everything has been affordable and straight forward. I really appreciate the Aloha Kia team and would not want to go anywhere else at this point for auto service needs or when I decide to purchase my next car. I will definitely send my family and friends there to see Weston! Mahalo Aloha Kia you have really made my life better! read more

BIG FAT ZERO FOR "rating" monday april 23rd i was at work and Taylor was hanging out with her friend in downtown hilo. while they were down there our car stalled out so they had it towed to Kia. they reached there with the tow truck guy, filed whatever papers they had to, gave the key to OUR car to the Kia people and then left after a little while after. tuesday april 24th the following day Kia kept giving us the run around about our car and what's wrong with it. saying the steering wheel is outta line then our tires being flat then them saying they had to order new parts for our car and when we asked what's wrong they say "oh. not too sure. waiting for the mainland people to get back to us" but they "ordered" new parts? so obviously we were irritated cause we both had to call outta work cause we didn't have another car to drive. so taylor's grandma calls them talking to them (obviously upset) come to find out that our gas gage was outta line and our car was empty thats why it stalled out. wednesday april 25th Kia calls taylor while im at work to tell her they can give us a loaner car in the meantime while they "fix" our car but we couldn't get it until today cause grandma's car was in the shop and i was using the only other car we could borrow to come to work. TODAY thursday april 26th we leave home and get to the Kia dealership in hilo (where we bought our car) so taylor goes inside while i sit in the car cause its raining to grab the keys for the loaner car and she texts me that our stuff is missing. so i get outta the car and i walk in there and i asked the first person i see "wheres my stuff? who stole MY stuff outta MY car?" and he went got his manager and his manager had the NERVE to say taylor "didnt lock the doors" so someone could've gone in and stole it. then says "maybe your tow truck guy stole it" then he goes to say "oh then maybe it was a homeless person cause thats been happening a lot around here lately" while insisting the whole time that his coworkers and employees are angels and would never do such a thing so it isnt them. then the manager has the NERVE to say "well maybe you forgot what you left in your car cause this is how we got it" at this point we're standing there looking at this guy like really? we're NOT idiots. we KNOW what happened its obvious because 1. the car was dropped off in the FRONT of Kia on monday. even if taylor didnt lock the car our car automatically locks itself after 5 minutes. those idiots had to take it to the back where it was today so OBVIOUSLY they moved it and was in our car last. 2. if your gonna blame a "homeless" person for "breaking-in" to our car then explain why there wasnt ANY scratch marks on ANY window or door? any signs of forced entry? unless this "homeless person" was houdini there is NO WAY in hell our car was "broken into" 3. if the car was left "unlocked" then either a WORKER gave someone our key, made a copy of our key, the windows were left open, the doors were left open, or houdini got into our car cause like i said our car automatically LOCKS itself and it was last used by the people at KIA so we told him what was missing and i know common sense NOT to leave valuables in the car but we didnt expect for it to be THIS long at the dealership and for literally EVERYTHING in our car including the stuff on our side doors to be stolen WHILE ON THEIR LOT IN THEIR CARE. taylor's laptop and charger, my purse that had my W-2 and birth certificate, BRAND NEW ninetendo switch, our mod and liquids, ALL our clothes down to our UNDERWEARS (and yes theres underwear in our car cause we just did laundry) our deodorants, axe spray, febreeze, our extra shoes, hats and our mail was taken. ALL of it. and for the manager to keep INSISTING it was a homeless person i looked at the stuff that was left and it was the beach chair, a backpack that was EMPTIED (it had all of taylor's brand new clothes from merie monarch), a blanket and a pillow. i stood there and told myself there was there was no way a homeless person would steal EVERYTHING BUT a blanket and pillows. so we called the cops. filed a report and when the cop asked the manager to see the surveillance he goes "oh um i'd have to call my boss and have them try and get ahold of it. it might be 3 or 4 days until we can get the actual footage" blah blah blah making excuses after excuses while STILL insisting him and his employees had NOTHING to do with any of this. now we sit on our butts and HOPE the cops actually do something about it. but i PROMISE you over my dead body will we EVER do business with Kia EVER again. they are a bunch of lying, stealing, sick people. *and yes this is also a learning lesson but really? we TRUSTED these people but get this in return. DISGUSTING. read more

I will never ever buy a car from aloha kia hilo again. I brought a used car from them and two days later it started leaking oil so I called and told them and the service center guy told me there was a previous oil leak and when I asked I'd they had fixed it prior to me buying the car he didn't say one word. So I made an appointment to bring it in the following day but then it didn't want too accelerate so they told me to bring it in and they would fix it. We had to tow it cuz our didn't accelerate after first gear. Well we picked it up a couple days later and that same day the clutch went out. So I called Kia and b***hed. The general manager called me the next day and told me that it was the clutch spring. So I told him I didn't want the car and I just wanted my money back because they said it was a reliable car for my family but it keeps breaking down so I do not want it. He told me he had to call the owner. Well a couple days later he called me and told me that the clutch was burnt out and it was my fault. I only had the car a couple days. Than he said there is no law in the state of Hawaii that dats he has to refund my money. The sale clerk who sold us the car didn't even want to show us the service reports but we brought it in good faith on their word that it was reliable. Never will I buy a car from kia again!!!! Shady shady people work there. And they aren't there to help the customers, they just want our money!!!! read more

They ripped me off day one. Promised free service for first 2 years; then the Manager who made the promise reneged and denied promising the service. Every service visit I got overcharged and when I showed them things that weren't working with the new car they looked for ways to deny the repairs; multiple times. They are 100% shysters and I will never buy or lease from them again. read more

I bought a used car, and the experience couldn't have been better. Andrew, the manager, Ray and Joanna gave "used car salesmen" a good name. They sent a car to pick me up in Leilani (30 minute drive) and gave me a loaner car when the car I bought had to be shipped from another dealership on Oahu. Andrew managed to get the financing, even though it was a low amount. It is a 14 year old car, but is astounding my friends by how good it looks inside and out and how well it works. read more

Picked up new soul from there and there was a huge scratch on the fender. Idiot salesman tried fixing it with a touch up pen. Stay away from there and stay away from sammy. Also had issues when we took it in for them to try and fix it they damaged the taillight and had to fix that. Still have a huge scratch on the fender and they dont seem to care about fixing it. read more