CPV has been our HOA's management company for a few years, and we are so happy. Before CPV, we went…read morethrough multiple companies, and were always disappointed. CPV is the first company that delivers on every front, and their staff is so kind. Our manager, Aaron L., is exceptional. He is very knowledgable, experienced, resourceful, efficient, proactive, responsive, and a pleasure to work with. Their fee is quite fair and competitive. Personal, competent, consistent service. Highly recommend CPV!

This is our home owners association. I pride myself with following rules and guidelines. I first…read morereceived a violation that was not even for my house. I had to get that corrected . I complained about people parking in front or by my home and I was told to go hunting for where they lived so they can address the fine. I received a current violation without warnings. They stated I received two courtesy letters which we never received. The letter received already assessed a fine. Our neighbors and neighborhood doesn't follow any of our guidelines. People still park in the streets and by our house all the time. Trash cans never get put in back yards and stay in front of peoples homes. Garages are still used for living spaces . I got a fine for tree branches hitting our home. For a company that prides in customer service has ineffective communication with home owners who actually follow the rules but there are homeowners that continue to have non maintanced yards and trash bins in front of their yard.

Our A C was shaking the house and eventually not cooling of course, when it started to get into the…read more100 degrees. The app is a little vague, but it still got us a maintenance call ASAP Excellent work, a respectful and professional HVAC man was sent. A C is working, the shaking has stopped, and the smell has disappeared. Very happy.

Absolutely the WORST mgmt company EVER. I live in Ahwatukee... they will promise you ANYTHING just…read moreto get you to move in. Prior to move in we made a list of 22 items requiring repair including a large dent in our stainless steel refrigerator. We submitted a list via email and were told we would be contacted in a week by maintenance to take care of our problems. Six phone calls and 2 months later maintenance arrived... NOT to fix the items ... just to meet. Another 2 months and 10+ calls and maintenance arrived. We were then told some of these items were "cosmetic" (like our fridge). Other examples: the gate lock to our pool was frozen... took 3 mos to get repaired. Memorial day weekend the only access we had was if we got a child to climb over the gate. IH has paid informant living on-sight. They routinely serve you violation notices for minor infractions. The worst is vehicles that are violating parking. They will RANDOMLY give multiple tenants notices that their car is illegally parked ... the SAME notice goes out to numerous individuals for the SAME violation. Neighbors talk. One day four of us held the SAME parking violation notices. The craziest thing was no mailbox access for months. We were told by invitation homes we had to contact the post office to obtain a mailbox key... so we did again and again, for months we picked up our mail from the post office. Finally we got the PO Manager to DRIVE to drive to our place and open the bulk mailboxes. Written on the inside was "NON POSTAL". After 3 months of picking up our mail at the post office we were now back to square 1. At the postal managers suggestion ... I purchased a new lock and now we finally can get our mail. Had I not taken the initiative we'd still be picking up our mail. Turnover at IH is atrocious. You never talk to the same person. Do your best to lease at any other development than one managed by IH. We are stuck in a lease for another 15 mos.

I had the pleasure of staying on 11311 Lisbon Dr…read more a beautiful home with luxurious rooms and accommodations. remarkably maintained and a quiet neighborhood. thank you Victor!

My wife and I booked this property through VRBO and it is managed, rather poorly, by Elite Vacation…read moreRentals. The property is the Strawberry Cabin - Fire Pit, Fireplace & Pets on VRBO and AirBNB. I fully expect to get trashed for leaving this review as Brenden Hesser attempted to intimidate and he threatened me when I told him I was looking forward to sharing my experience. While this is a cute home, it is not what is advertised and it is not being well maintained. The fireplace never worked correctly and this is you main heat when it's cold (it is a gas fireplace) when the handyman came out to "fix" it, he told me the reason there is no flame is because the glass of the fireplace is filthy on the inside and, unfortunately, there was no way for me to access this to clean it and he did not. The TV didn't work and needed service by the handyman. The cabin is also not remote like the description suggests. The location is nice, it's just not what is in the description. It is a nice sub-division not a remote getaway in the woods. We were also without water for about 2 hours on our second day. The handyman said they have been servicing the water throughout the development all week but no one thought to tell me that prior to booking. The towels also smelled so badly that I had to wash them prior to using them. I plan on reporting this to VRBO and other agencies to hold Hesser accountable and make sure people know what they buy. Realtors in AZ are held to a higher standard. I am thankful Visa protects my purchase. Now I suppose I wait for the promised retaliation.

Ronald was extremely responsive and made the entire process seamless and easy. He answered all my…read morequestions quickly and made everything very straightforward. I highly recommend Mark Brower for their professionalism and excellent service.

Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.

We have trusted Marsh Management with our rentals for over 20 years, so I admit that this review…read moreis long overdue. Marsha, the original owner, Dennis, the current broker-in-charge, and their entire staff have conducted business with honesty and integrity. They have always been quick to communicate/resolve issues (repairs, tenant/HOA concerns etc.) in order to maintain the good condition of our properties. This is a benefit to our tenants (some that have been with us for over 15 years) as well as us. I appreciate all they do, and would recommend them without hesitation. Thank you Marsh Management!

DO NOT RENT FROM THEM AND IF YOU ARE A HOME OWENER DO NOT USE THEM (Unless you are ok with them…read moremaking money off of your tenants). We rented with them for 1 year, We had a few repairs that they needed to fix and while they were responsive, WE PAID for all of them. The most recent problem is that when we have moved out they sent us a charged for $325 for cleaning the apartment (it was a two bedroom apartment that was CLEAN!). They claim that since we forgot some stuff in a cabinet and the vents were no spotless they had to clean it again, It would have taken a cleaner 10 minutes to do what they claim we missed. Before we left paid for the carpet and tiles to be professionally clean and that was NOT ENOUGH, they had to hire somebody to charge $325 for cleaning 2 sports! Also they sent us an invoice from a cleaning company, I called the number and the lady told me SHE DID NOT CLEAN OR GENERATED THAT INVOICE. Dealing with them is a nightmare. Out of our $2000 deposit they took $400+ with vague charges, like the cleaning and "Tenant Charge" for $75. I CANNOT STRESS ENOUGH, DO NOT RENT FROM THERE IF YOU CAN AVOID IT!

We've had many rentals and this was the worst property managment company I have ever used. The…read moreturn over in this company is frequent, the communication is poor and the lack of follow up led to damage of rental property. If you are considering having them manage your property please reconsider.

We have been tenants in one of the homes that the Firebird Housing PM team manages for almost three…read moreyears and they have provided our family with timely support when needed. When there is a maintenance request, it is usually taken care of within 48 hours. There have been several over the years, but they were right there ready to support! The most recent support was given by Nelle, and team, to work with us and the landlords to figure out a way to make the rent payments as we fell on hard times financially. Everyone was understanding and willing to support, while treating us like humans. Life happens, and they were willing to negotiate different methods to get through this time. I am proud to say that we are back on our feet, and Nelle, and team, played a major role in that effort!

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

I lived in a community that is handled by this company and have been very happy since they switched…read moreto them. Any calls or e-mails that I send are answered by someone very fast. I attend all of the HOA meetings and very happy to see that the manager is interested in what owners have to say. I don't know if I could do this job. If your thinking about switching to a new management firm consider contacting Pride.

Terrible communication and very unprofessional especially Sue. I was very disappointed by the lack…read moreof caring for the people in the community.