On time, professional and pleasant. We were traveling with kids and a lot of luggage and pick up…read moreand drop off from airport and house was extremely smooth and easy.. Highly recommended.

We used Wheels Up Connection last weekend for my son's wedding. They came highly recommended and we…read moredecided to take a chance on them. Bill was the contact person and he was very quick to respond to any query I had. The online booking was easy and clear. Bill was quick to respond with prices and suggestions for pick up times (Traffic in LA!!!) We had multiple trips booked with them. All the drivers were prompt and courteous, the vehicles were all clean and comfortable!! We also had LAX pick ups and drop offs, and the drivers texted the passengers and kept in touch with them. Given the stress of planning a wedding, I am Really, really grateful that we used Wheels Up Connection. I will definitely use them in the future!

Unfortunately, my prior review of Edgar's service is outdated and no longer accurate. About a year…read moreago, I had previously contracted with Edgar to pick me up early in the morning for an early LAX flight. Not only did he not pick me up, nor answer my frantic calls, but made ZERO effort to explain what happened, let alone apologize. If I could give him zero stars, I would have.

I requested a quote from their web site's "contact us" about 4 or 5 maybe 6 days ago, no reply so I…read moremade other arrangements. It looks like they are still in business, go figure.

They were the most affordable option out of all the private transfers I looked into. I communicated…read morewith Sam by email and he was quick to reply. Our driver texted the evening before to confirm, and again when he was on his way the next morning. He drove a very large shuttle van with plenty of room for our double wide stroller and 3 pieces of luggage. If you request car seats, I suggest telling them the weight of your kids. I requested 2 forward facing car seats but our driver arrived with 1 forward facing car seat and 1 high back booster seat. Both my girls are under 35 pounds and the high back booster is for kids over 40 pounds so I wasn't very comfortable with that but we didn't really have a choice. I'd recommend they ask if the child weighs enough to use a booster before swapping it out. FYI they only take cash and they do not drive to/from Ontario airport.

My review is not for this company, it is for the shuttle at LAX that belongs to the airport.read more

Absolutely love using this service! Rich and his team always provide excellent service and go above…read moreand beyond. Most recently, I needed to use the service for a pick up from UCLA to home for my baby Bruin who wanted to come home for the Halloween weekend. While I easily could have went with Uber, Rich gave me an incredible deal that came out to the same as Uber. Our driver was Harry. Not only was he amazing, but he was completely reliable and most importantly safe. The car was spacious enough for my Bruin to bring home laundry to do at home. So if you have a college student who needs to arrange a ride home, Happy Shuttle is definitely the place to call. They continue to exceed expectations and their prices are affordable. Will definitely be using them again!

We booked this service because of all the five-star reviews, but our experience was the exact…read moreopposite. For our roundtrip airport transport, we confirmed twice over the phone that we needed a rear-facing car seat and a vehicle that could fit five passengers with luggage. The driver showed up without the correct car seat, and the car was too small for our bags. When we brought this up, we were told the driver "forgot." This created a stressful and unsafe ride for our baby. On our return ride, the same driver was over 20 minutes late, joked on the phone that "no one's coming," and when we asked for an ETA, gave no clear answer. When my elderly father expressed frustration, the driver threatened to leave us at the airport. This was deeply unsettling--especially since the driver knew our home address. After the trip, I spoke with Rich (the manager), who acknowledged both incidents were unacceptable and promised a refund and a free ride to make it right. Neither happened. It's not about the money--it's the principle. The broken promises and continued lack of follow-through make me feel we were lied to just to de-escalate the situation. I don't take writing negative reviews lightly, but this experience was unacceptable. This company may have good ratings, but if something goes wrong, you're on your own. I would not trust them again--especially if you're traveling with children.

Ronald was spectacular so nice so caring and most of all patient and very professionalread more

The party bus was comfortable and spacious. Cannot wait to…read moredo this again!! Andy was amazing professional and personable! The bus was comfortable and it made our event even more fun. We felt so well taken care of!! Thank you Andy

Well we made it to/from LAX alive and in time. I will say John was communicative and let us know…read morehow and where to meet, and let us know when he was on his way and if there were any delays. Otherwise, his driving was a little scary; we were picked up not super early in the morning (between 9-11am), but he looked like he was struggling and swerved 2-3 times to stay in his lane. The van was also pretty filthy on the inside; there were nut shells on the floor and didn't seemed it was cleaned for several weeks. I would not recommend especially if your family has any food or pet allergies.

Some things to note in case it's a dealbreaker for your specific situation!…read more - The customer service line doesn't really feel 24/7. For example, I've called in regard to two different booked trips in the past month and only ever got through to someone once (out of about 6 calls total and one unanswered text). - They tend to switch drivers day of trip due to availability and timing which I can totally understand but if you're someone who gets anxious about switch ups like that - just something to note. - There isn't really a way to modify or cancel a trip reservation easily off their website. You'd have to call but as I've mentioned, it was tough getting in touch. However! The little chat function on the website worked pretty quick and they were responsive at first in helping. Then I got ghosted mid-convo bc I think whoever on the other side thought I was done with my questions/asks. - There is a 5% cancellation fee due to the company's bank? This is regardless of time before trip. There are other reputable car service companies that give full refunds for cancellations as long as it's at least an hour before reserved time. This company is cheaper than the ones I'm thinking of so there is balance there! But can get complicated, if like me, you're booking for business trip which is an expense but hard to expense a cancellation fee on top of a different res elsewhere. But also, I had one experience where there wasn't any issues with pick up other than the driver switch which had us confused momentarily. We got over it fast and was nothing but a hiccup! But again, if you're sensitive about things like that - just something to be aware of so that nobody is surprised.

I can't summarize enough how awesome Miguel and MAS Private Car Service were. I needed…read moretransportation for my parents to LAX and couldn't have asked for better. Not only was the driver (Ignacio) on time and super professional, but Miguel had messaged the night before to confirm the ride. I am so glad I found MAS car service and plan to use them again the future. It was an added plus that they all speak Spanish which was a huge comfort for my parents who have a Spanish language preference. The cost of service was on par with other car services but with the added benefit of a standout personal and professional touch. Thank you!

I'd like to recommend this company for your transportation needs. Miguel picked us up from…read moreLAX. Although our plane was slightly delayed, Miguel remained in constant communication. The pick up was seamless.

Peter responded immediately and was professional, kind and courteous. He helped me get my elderly…read moremother and two dogs from LAX to the Valley late at night with zero problems. He's a fantastic driver, and his vehicles are wonderful. Excellent service for the price! Have used multiple times and tell anyone that he's the best.

Booking with Peter for an airport transfer went way better than I expected. From booking to the…read morefinal drop-off, the service was flawless. The communication was excellent, the driver was impeccably dressed and arrived ahead of schedule. The vehicle was spotless, spacious, and extremely comfortable, not to mention he was able to fit 12 luggage's without an issue. This is a five-star service that will definitely be used again and is highly recommended to others.

Anthony was great , courteous on time, followed up on our flight status !…read more Will definitely recommend him and his company!

I contacted numerous shuttle companies to obtain a quote for transportation to LAX for a group of 9…read morepassengers, including adults and teenagers, plus luggage and one bass drum. I was quoted prices from just ok on the high end to WHAT!! Are you kidding? I was desperate and continued searching for other options here on Yelp. I found Airport Rides and read the positive reviews, so I requested a quote. Within two minutes of sending my quote request, I received a phone call from a gentleman named Anthony. I provided Anthony with pertinent information, including the date, location, number of passengers, luggage information, and return transportation details. Within 15 seconds, Anthony provided me with a round-trip quote, tax, and tip for his drivers, which was hundreds of dollars less than what other shuttle companies had quoted me for one-way transportation. I had to confirm three times during our phone conversation whether there were any additional fees, since his price was sooo much better than anyone else's. Anthony advised me that he was the owner of his new shuttle company and that, as a new business, excellent customer service and competitive pricing were the keys to its success. I agreed to the price, and Anthony directed me to please make the reservations on his website, which I did. Within minutes, I received my email confirmation and a follow-up phone call from Anthony, thanking me for the business and the opportunity to transport my family and friends. Needless to say, I am thrilled and grateful to Anthony for the GREAT customer service and for saving me hundreds of dollars.

The car is perfect and the communication goes thru wonderfully. Even though there's little…read moresituation happened during my return. It works out and they did perfect job for everything.

Definitely was different then a usual rental! Once booked they sent me instructions/videos on how…read moreto get to the car but never said I would not be engaging with anyone. So it was kind of weird not knowing it was remote, but kind of cool because we were able to fly out and go. Initially we filled out paperwork via DocuSign and only had to scan our ID's over. So this was a plus because we didn't have to wait in any long lines!!! Upon landing they gave us access to the vehicle and the option from two shuttles, we end up taking the Budget shuttle, and when we got off it was about a minute walk to the car. Now this is when everything became amazing. We were expecting a clean car but the Tesla we got was immaculate inside and out. It felt brand new but had 30k+ miles on it. It also came with full-self drive so playing with it before we left was fun. It was able to self-park and came to us when we used the summon button! You got to try it, we scared my mom later in the day jejeje. It drove well, and we were able to go to San Diego and back without any issues. We did have to charge up twice but it was only $27!!!! Talk about bang for your buck!!! Their team was also very responsive when we had question's about charging and how returning the car works. So that was a plus! They also allowed us to change our drop-off location towards the end. Originally we were suppose to return the car to the Glendale location. However, they let us drop the car where we picked up at. As well as use the same shuttle to return to LAX. I think the only place they could have done better was the parking. Upon return all the spaces were filled so we had to wait a few minutes until someone left to drop the vehicle off. Also they were sold out of strollers/car seats for the little ones. Outside of that we had fun in their vehicle!! Overall really happy we found them, and we will definitely be using them for future rentals!! They were professional, and the process was smooth. I definitely recommend them if you need a car!!!