so i had an accident on September 20th and minor with the car, but big problems with the person is handling the claim!!! call never call back send emails!! he never returned the emails because he never received them!!! we have Allstate for our home insurance!! don't have problems!! but someb hit my car and all I asking is to pay the money I invested!! but he never received any bill and emails from me!!! this joshua alvarez need to be retreain !! adding a copy of his excuses!! he have a cell phone!! he can call but his excuse is Allstate phones aren't working properly. that's why he never returned calls. Very disappointed of Allstate insurance read more

Allstate - Auto Insurance Near Me - Northbrook, Illinois

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Worst customer service I've ever experienced. Signed up for homeowner's insurance 10 days ago and the policy is still in a "pending" state. Under my account on the website, it has said, "your policy is being processed. Please keep in mind that it can take up to 48 hours for your policy to appear online," for 10 days now! I'm supposed to close on the house in 4 days (2 business days), but I can't get a mortgage finalized until Allstate activates the policy, so Allstate is jeopardizing my home purchase. I've called customer service at least a dozen times, and nobody ever seems to know what's going on or what to do. I've been told "it should be done by tomorrow" multiple times over the course of 10 days. Today, I called Allstate 5 times and got hung up on every time after the robot put me on hold. If the policy isn't active by tomorrow morning, my mortgage broker is going to have to scramble, try to get an insurance agent he knows to approve and activate an insurance policy, and then try to get my mortgage finalized in a single day. I don't even know if that's possible. read more

I got flood insurance through Allstate. Apparently my mortgage company did not make payments on this even though they said they would. I got a letter saying that my policy expired two weeks ago. The so called phone expert you get when you call the 1-800 number needs some serious customer service training. First she insinuated the policy lapsed over a year ago despite what the letter I received yesterday stated. Then she claimed the letter was just a solicitation. Then she refused to take payment or reinstate policy even though I am only two weeks delinquent and the letter said I had a 30 day grace period. She didn't listen, didn't offer solutions and was generally rude. However , the other customer service agents have been great. When I was able to get a hold of my agent, I was able to reinstate my policy with great service. I will try not to call Allstate after hours as the level of service is not consistent. read more

BUYER BEWARE!!!!! i have NEVER filied a claim in over 20 years. File claim day after storm on dec 19. they tell me they cant get an inspector to my house till mid Jan. Roof leak cause of wind damage. I tell them I cant wait till mid Jan I live in NY and snow was already predicted over the next weekend. I had company tar up any problem areas in addition to multiple tarps. The come and inspect and say the tar was there from a previous faulty repair and theyre not liable. excuse me. i have the receipt from tarp company saying they applied tar. they decided tp pay some remidation fees to servpro but refusing to pay any replacement fees. In summation they assumed some responsibity....... Be careful they can also replace $60k cabinets with 10k cabinets and call it a day. Pay more and get Chubb or travelers if you have a nice home. jrdjr@dellyinc.com I am a REAL person in the middle of just nonsense. read more

Allstate - they still claim my hood flashing isnt the problem ....hahahaha - Auto Insurance Near Me - Northbrook, Illinois

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My son had an accident and Allstate is the other driver carrier. It has been determined that the other driver was/is at fault. Allstate has agreed to pay off the vehicle as of July 2019. Today is 10/8/2019, Allstate has not paid the bank. They've stated, "They are sending out the Power of Attorney". We have not received these documents and upon calling the 1-800 number to confirm the mail out date; they always cite the address incorrectly. I told the rep today, "Google It", I'm listed. Place the street number and 3 letter of the street name, it pops up. So why are you unable to get this address correct. Moreover, it's listed on the accident report. Please tell me what's the problem? Today, I contact Whitney Davis at 1-800-729-0130. She suppose to be the Director over Claim in my area. All I know is this experience has been unacceptable. Allstate refuse to extend the rental car and now apparently, they are refusing to pay off the car. Allowing us to obtain a new vehicle. I am very disappointed in Allstate. If you cannot do the job you stated please leave Georgia allowing a more qualified insurance company to come in and do the job. read more

I was a long time all state customer for 40 years with local family business. I recently was dropped from my plan on my home owners policy. I am very loyal customer, I paid my bills on time with no claims. Yet, we were terminated due to our roof was getting near in end of life. We went with State Farm, we switched over my entire umbrella policy over. Allstate lost a large account over nothing, the part that pissed me off the most, you're not in good hands with Allstate. Shop around, there are plenty of business that can meet your needs. read more

Let me begin by saying I left from Nationwide of 20 years to switch to Allstate. I appreciate Allstate for their competitive prices, excellent customer service and their efforts to go above and beyond the expected to rectify issues. Thus far I've had the pleasure of speaking to Ms. Tyesha, Ms. Janeece from uninsured claims department to the claim handlers. Ms. Felicia Folarin (Maryland )my insurance agent is also vast to assist, it took her 2 mins to switch my policy to one that was I my budget. I'm not saying nationwide didn't do their job but this team at allstate makes me feel appreciated. I'm very please I switched last year and I highly recommend Allstate for some of the reasons I've listed. I actually feel like I'm in good hands with allstate Thank you from a very satisfied custome read more

I have been with Allstate for 12 years and this company has declined. I never give bad reviews until now. There was a horrible storm that came through and due to that I have a leak. They tell me there was only 6 shingles damaged. so where did the leak come from? The don't want to pay out a claim but they sure know how to increase your insurance every year! One star! losing me as a customer for sure! read more

Was paying every 6 months and traded my car in during that 6 months. I thought I was getting money back because I got out before the 6 months and when I cancelled the lady said nothing about me owing money or anything. Then they say I owe them money out of nowhere and since I didn't have the policy anymore basically everything was deleted and I couldn't even look into exactly when I last paid the 6 months or anything. They couldn't tell me any information either except the obvious that they tried to charge me again and it didn't go through. Never had such a bad experience switching policies with a company. WILL NEVER GO BACK. I'm in disbelief. read more

We have 2 homes and 4 vehicles with Allstate and have been customers for a very long time. After a hail storm in the area, our claim for a roof due to the damage has been denied repeatedly. Every home in our neighborhood has a new roof as a result of these storms. We have had 2 independent contractors look at our roof and agree that it has storm damage and needs to be replaced. It is clear that several other contractors think there was damage in the area and several other insurance companies agree as so many other roofs have been replaced. Allstate's procedure for roof claims involves them hiring an outside company to take pictures of the roof and submit them to the claims department - the local agent is completely removed from the process and the claims office is in a remote location. As a result, no one from Allstate ever has first hand knowledge of the nature of the damage. This has been an unnecessarily prolonged battle for what should have been a very easy approval - with no end in sight. Very disappointing. Only after this began did we learn that Allstate is notorious for denying perfectly appropriate claims and making the appeals process cumbersome and lengthy. We will be switching once this is resolved and will make certain people understand what they are signing up for when they consider Allstate. read more

The local agent Mr. C.F. and his Sr. Sales Associate in Mount Laurel, New Jersey have been reported to Allstate Corporation for poor and unprofessional customer service. My wife and I do not and will not tolerate being treated that way. Allstate Corporation has been contacted by email and my Yelp review is currently posted. I received no update to either my email or my posting after being told an investigation was being done. That was almost a month ago. We'll see if a reply is given or not. I will update my review accordingly. read more

I was driving in a shopping center parking lot when I was hit from the side passenger side. When I called allstate I was told their driver (the allstate customer) claimed I hit him. I have photos that prove that is impossible but they didn't care. Don't use allstate unless you want to screw over people and never plan to make a claim with them. Absolutely useless. read more

Allstate - His car. He qas parked and backed into me - Auto Insurance Near Me - Northbrook, Illinois

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After 23 years of paying my bills on time and in full, Allstate tried to deny my hail claim. I was forced to hire an Independent Appraiser to verify that there was extensive damage to my roof after Allstate repeatedly tried to dismiss my claim. I had to spend $1100 to get them to "settle" my claim, although they still refused to repair all of the damages. Allstate will not repay me the $1100 even though I certainly consider it a loss-related expense. After all of that, we decided to end our relationship with Allstate. We changed insurance providers to Texas Farm Bureau effective 5/11/23. We switched our home and auto policies at the same time. We communicated this with Allstate at the time. Allstate sent me a refund for the unused portion of my home insurance as we switched during the coverage period. Today, in the mail, I received a collections letter. Allstate has now damaged my credit score for what seems like spite. I don't know how it can be done, but I want the collection notification against my credit removed immediately. I have worked hard for years to maintain a +800 credit score. I pay my debts on time and in full. I would also like Allstate to repay my $1100 related expense. I have sent them copies of the invoice and never received a reply. read more

Horrible company !!!! Not even 1 star first of all you will get automated system, that you will not be able to get thru to a live person,if you do get thru it will be a customer service call center off shore where they struggle with English!!! Going to the dept of CA insurance is a waste of time they will only protect the insurance company of bad service !!! Also if you don't know the company is know longer taking new customers in the state of California, I am actively looking for another insurance company. Stay away from bad service !!!! If I could give0 stars I would but yelp requires @ least 1 to post . read more

I was hit by a all state customer . she was flying they a red light. Her fault she was ticketed . i would not recommend this company to anyone . the accident April 4 and still not done. The adjuster nasty . run . all of this is corporate read more

Not even one star. Do yourself a favor and go somewhere else. This company is a scam. They do not pay for car rental, rather do reimbursement and then try and not pay you back. Terrible people, terrible company. Should be shut down by for insurance fraud. ALLSTATE IS THE WORST INSURANCE COMPANY IN THE WORLD! read more

Allstate Roadside assistance was a terrible experience. We locked our keys in our Travel Trailer...called Allstate and they said they would send someone out within a few hours. No one came or called so we had to spend the night in a motel. Someone called the next morning and said they would be there in 2 hours. We waited 3 hours and called them back and they hadn't even left. They then said they would be there in 2 hours which they were. When they arrived they said we had to pay them $500 to open the door. It took them 5 minutes to open the door. We paid it and then submitted the invoice to Allstate a month ago and we still haven't seen our check. Terrible experience. If you are smart, don't waste your money on this company. If I could select zero stars I would, but I'm required to give at least 1 star. Jack read more

Never purchase insurance from allstate. You will never be in good hands. I was in a car accident on November 19th 2022. In 10 days, it will be 1 month since my accident and my car is still not fixed. I have been tossed around and I have spoken to 3 different incompetent allstate agents. The 1st idiot put my claim in Ohio but all my information clearly says Chicago even stated that I was driving in Chicago. The 2nd genius didn't do anything and the 3rd knucklehead is lazy... all she does is complain that no one will call her or give her what she needs. read more

My car was hit while It was parked. i filed a claim to all state. I was asked to provide them with two estimates which I did.unfortunately, I was only compensated for half of the repair amount. I asked why , they simply told me that what they think the repair will cost .I do not recommend all state and I do not think you are in good hands shame on all state.... read more

On June 20th, 2021, an EF-3 tornado touched down in Naperville and tore through to my location in Woodridge, IL. The wind reached 140mph and damaged 400 homes in my neighborhood. We were all devastated and looking to our neighbors for assistance. It was a difficult time for our neighborhood and families. We all immediately called our insurance companies who are supposed to help and assist in times like these. Like the Allstate advertising says: "You're in Good Hands with Allstate". That was June 20th. Today is October 25th. I'm not in good hands it seems. In fact, many of us have slipped through those fingers in those "Good Hands". The reason I show the time difference is because I use the "Good Hands" company: Allstate. Allstate has not recognized the tornado and the damage which is caused as a problem. They have scheduled inspection after inspection with the contractors that I have hired to assist with getting this claim completed. Allstate has, on multiple occasions, not shown up for the inspections that they have scheduled themselves. They have not called me back, been evasive and generally unresponsive or just plain disinterested. Most of my neighbors have had the same experience with Allstate as I have. They are treating us like we are trying to get something for free. We are not. We are looking to have our homes fixed because we have insurance and supposed to be in "Good Hands", right? So, here I am on October 25th, 4 months later waiting for a new roof. And, what happens when we get a big rain? Since the roof is not fixed as it should be months later from a Tornado, I am now getting major leaking into our house. There is leaking into my front roof where it is causing damage to my home, furniture and living areas. Allstate could have helped with the roof. I have always paid on time and been a loyal customer. When I needed them to help and use my insurance for what it's intended for, I have been shuffled from one department to another. From one Person to another. From one computer voice to another in the Allstate computerized phone system that is designed to frustrate you so much that you hang up and forget about the claim. But I'm not forgetting about the claim. I'm going to hire an attorney and organize my neighbors who were involved. I've already contacted many of them and they are ready and willing to join me after I've said enough is enough of a big company not living up to their promises. You can't just take our money and ignore your promises. Thankfully, have resources both legal and non-legal to make sure we aren't taken for granted. I am also going to be contacting as many media outlets as possible showing how many people were affected by Allstates damaging decisions they have made after a devastating event. We won't be bullied or mistreated by a company that obviously doesn't care about their customers. We are not just numbers on your spreadsheet; We are people who need assistance and are hurting. We need you to live up to your advertising. We won't go away. We won't be bullied into forgetting about this. We will make noise until you do what is right. If you want to help, use your "Good Hands" to lift us out of this mess Allstate. Be the company you say you are in your highly polished advertising. Or, this will be the worst advertising you can imagine. read more

My roof is 60% damaged and my Allstate policy says that if they can find a matching shingle that they will only replace those shingles with the same shingle. It is called "wear and tear" and they do not cover that. My roof is over 16 years old so all of my shingles have completely faded so they want 60% of my roof to be black and the rest to be grey. I would recommend you not getting your homeowner policy with Allstate. In addition, they tried every single tactic possible to deny the claim. This has been going on for over 6 months and only because I would not give up on every single road block they tried to do to me. And again this is the continued bullying that I am receiving from Allstate. They write on the comment to contact them and I did immediately and they responded with the following: "Thank you for your information. We've escalated your concern. Someone will be reaching out to you directly." It is now 7/2 and still have not received any follow up from anyone at Allstate. read more

I have a motorcycle insurance and towing policy through Allstate. Yesterday my bike broke down. out. After calling Allstate towing for 6 hours I could not get anyone to tow me home. I had to pay a stranger $100 to help me. Today after visiting my Allstate provider Brian Van Eerden office at 8243 US 301 in Parrish, Fl I got an admission that this was not right. However they offered me no solution. Would not fund my $100 and and just said we can't help. If you thinking of getting Auto or bike insurance Insurance bear the above in mind. There are other companies that will support you in what you are paying them to do. read more

I needed a copy of my recent flood declaration, never got one. I chatted with Allstate and got nowhere with a rude agent. She gave me a flood dept number to call. And told me where I can register and open a new act to access my docs. I went thru they're process to register with allstate and when I was sent an email to finish the registration, the continue button DID NOTHING!!! MORE WASTED TIME ON A MALFUNCTIONING BUTTON. so... I called the Allstate flood dept. 'Antonio' was useless and had me on hold for 5 minutes while he tried to transfer me to a licensed Agent! I was On the phone for 16 wasted minutes total! The Allstate licensed agent got on the phone and found my policy BUT CAN'T LOOK AT IT, SEND IT OR ANYTHING!!! BOTH THE AGENTS ON THE PHONE WERE WORKING FROM HOME! AND USELESS. I am going to get my insurance needs from someone who knows what they are doing and cares about their jobs. read more

ALLSTATE REWARDS PROGRAM IS HORRIBLE. Can't even get magazine subscription out in a timely manner. Supervisor at Allstate told me I was aware of TERMS + CONDITIONS. Nothing but excuses for a deficient program. read more

One of their customers backed into my vehicle, and I had to go through so much for them to do what they were supposed to do and to get my car in and not have to pay for a rental because they want me to pay my deductible and I get paid back I don't think so. I didn't do any damage to somebody's car. The damage was done to my car. And then they tell me to take it to one of their places because they're the best and then 100% warranty on all parts. So I took it to Gerber auto collision in Round Lake. Worst mistake I've ever done ,my car was done horribly and they're still trying to fix stuff and I don't even want to take it back to them to get fixed. I should've gone to McMahon auto! Allstate is a shitty insurance company that makes you go through hoops when their clients fuck up and ruin somebody else's car. And send you to unqualified places. read more

This is the most UNETHICAL and CROOKED company ever!! I have been their customer for home and auto for a few years and never had to use them for a claim. Well a few weeks ago I was on the expressway and someone's tire flew off...hitting my car...besides visible damage to my bumper and grill- most of my electronics that are in the center dash were messed up immediately! Heat and AC going on and off on their own, backup camera pitch black, radio not functioning correctly etc. Long story short, the claims department is awful. I'm pretty sure they are trained to get out of covering damages on claims. The claims staff were rude and not helpful. They wouldn't follow up on things. . They wanted to fix only the damage to the grill and bumper even though I took videos IMMEDIATELY after the accident of the issues I was having with my electronics (they were date and time stamped and I sent them to Allstate). I'm out of about $600-700 that they refused to cover. What is the point of having insurance that is not going to cover the extent of your damages when they occur?!?! All I wanted them to do is to make me whole again! Just awful. I will be reporting them to the BBB and making sure the words gets out about how terrible this company is. I spent so much time and energy dealing with this awful insurance company! The entire process was one disappointment after another. read more

Horrible, I purchased Allstate short term disability through my workplace for safety precautions , think they would pay what my salary was while out of work. First off the paperwork is very daunting and time consuming. They send you through the hoops by summiting through multiple companies , by this time you are already deeply in debt and on the verge of bankruptcy. Then upon all paperwork being received, there is five to ten day waiting period upon approval. Then they disclose how much money you will receive which is only 40% percent of your monthly salary. Anyhow 45 days have gone by with still no answers. Don't waste your money on this plan . just put it in savings for a rainy day Occurrence like this. read more

All state is the worst company ever. Very shady practices. Had very large hail damage my roof. I have pictures of the hail. Inspector said yes, hail damage and claim would not be a problem. Well Allstate must of not liked that answer and denied it. We have water leaking in the house. They sent people from Texas up to Illinois and came out very angry, and ready to deny the claim. Did not look at the whole roof, did not go into the attic to see the damage. Was told hail doesn't damage roofs, but then wanted to give like 1,000 dollar to fix the ceiling from the water damage, but not acknowledging it is coming in from the roof, and it will happen again. I will be filing a complaint, with the BBB, and Illinois Department of Insurance. I will also be calling my lawyer. I think I might call the news as well, this is not a new practice for them which I have been finding out! read more

Have been an Allstate customer for MANY years. But, with their inflationary increases, it's time for a CHANGE!! Auto and Home new renewal rates add up to almost $700/yr. It's not like I am driving a New Tesla or own a $500K home. Contacted agent, and it's like, Oh well; just let us know when you would like to cancel. Believe me, It will be SOON!!!!! read more

An electronic check was provided and with more than sufficient funds. it was rejected twice for no valid reason. called service and they said it is active and will be switched to direct mail. But instead they terminated and the customer lapsed. This is so bad, no warning no message saying payment needs to be made. And there is no one to call to address the issue. This is appalling service. read more

Subbrogation, losers, no representation.Just insurance company working against you! This industry is a casino. House always wins!.You just keep paying because you are mandated. If you suffer a loss. You pay and keep paying. Pay for drivers who are not insured, but get licensed in the state. Try to collect on uninsured. You have to get a !awyer. Try to collect on a legitimate claim, how dare you. We will raise your rate or cance! You read more

If I could rate this company less than zero I would. This is a fraudulent, unethical company. December 11th 2018 I called Allstate's 800 get a quote number and spoke to a agent named Logan. After Logan gave me such a great rate on my home insurance saving about $500 a year on my Home and car insurance rates.The policies on my cars was about $70 less with Allstate. Allstate Agent entered a lot of fictitious information in the computer and gave me a lowball rate to get me to change my policies to Allstate. I gave Logan all the information about my home. I told him it is about 2200 sq ft tri-level with 5 steps from the lower- garage level and 7 Steps from the kitchen, living room area to the bedrooms: the lower two levels are brick veneer with stone in the front, upper level is frame. I told him the basement was a daylight basement with a wall of windows 4 ft from the floor on one side. He insisted it was 1400 square feet, two-level home, a split-level according to the public records. I described everything about my property; the size of the property, the fencing, porch, everything. He gave me so many discounts that allowed me to have such a great rate including automatic pay for my checking account which was an additional $72 discount. Logan explained If I paid with the credit card or a check that discount would be removed. So I gave him my checking account number with instructions not to take the money out until December 28th since my policy was not due until the 29th. Lo and behold he took over $2,200 out of my checking account on the 12th of December. He also asked me to fax the Defensive Driving certificate to him. I did and requested him to call me when he received it. I never received that call from Logan. I started receiving messages from Joseph Rehonic Allstate company Hoschton GA 30548 (Winder) threatening to remove the discount if I didn't send in the certificate. That was the first time I realized that I was put with a company 66 miles away from my home in College Park Georgia. I called Logan about it. HE never returned my call. I finally got the secretary who said that the certificate was in the file. After that it was just one message after another threatening to remove a discount for some reason or trying to get me to sign up for something else. I finally wrote headquarters with a complaint and requested to move my policies to an Allstate 4 miles from my home. Feb 25, 2019, I received the letter from Allstate headquarters stating after the home inspection, I owe an additional $730.34 on my homeowner's policy from December 29th 2018 to December 29th 2019. They also increase the square footage to my home to over 2,500 square feet by adding the garage as part of the living space and overestimated the replacement value of my home to almost a half a million dollars from the original correct $304,000 replacement value. Logan put all the wrong information in the system intentionally to get my business from my original insurance companies. Logan wrote that my home was a one-story 1400 sq ft concrete block home on a slab with no crawl space. Plus, a lot of other fictitious information. The home inspection came back with almost the exact information that I had given Logan. Had Logan put that correct information in the system, my quote may have been $1,651.86 for homeowners insurance and I would not have changed to Allstate. I tried to call Allstate at the number that's on this statement, 1 800Allstate to have them pull up the conversation tape that I had with Logan and to find out all the things he had put in that original quote to get my business. I also wanted to cancel my policy with them. The 1-800Allstate phone number is not a number you could talk to anyone. It's a recording trying to sell HEALTH ALERT SYSTEMS and other things including roadside assistance.Then it disconnects when you do not want those services . No one comes to the phone to talk. I could not cancel my Allstate policies last night. Be aware of Allstate Insurance.. Now I have to try to get my money back. I purchased insurance with Geico for auto and home. Now I have two insurance companies until I can get my Allstate insurance policy cancelled. read more

There was a local hail storm recently that damaged our roof and needs replacement. All the other homes in our neighborhood either have had their roof replaced or in works to have it replaced. Every house except ours. We filed the claim a few days after the storm and have been going back and forth with Allstate for 3 months trying to get approval for a roof replacement. The roofer has come out 3 separate times to provide necessary photos for claim approval. This roofer has completed other homes in the area and has had no issues with the other homes. The only issue here is Allstates stubbornness and unwillingness to work with us to have our damages repaired from a hail storm even though they have been provided photographs supporting replacement under their own claim standards. The adjusters have been extremely rude and have made it clear that they do not care about us or our claim. We are not in good hands. read more

I have had Allstate insurance for many years and never made a claim. In April, my roof was damaged in a hail storm. I submitted a claim, and it was immediately denied by Faith Stevens, whom they assigned to the claim. This person speaks very poor English, and is very difficult to understand. She refused to answer questions and was argumentative about everything. She really admitted I had hail damage to gutters, down spouts, and window screens, but insisted there was no damage to my shingles. I don't know how that's possible. I was finally able to speak with her supervisor and requested someone else review this case. He refused and she continued to deny my claim. I also attempted to speak with my local agent(Pisani &Associates) but they would not even return a call after leaving them a message. The customer advocate department was no help and the claim was indeed denied because the shingles were old. They weren't old when I started paying on this policy 15 years ago. Do not give these people your money or think you're in good hands. You are not, and they will not help you when the time comes. read more

The fact that we are in a covid world right now.. and i am sure a lot of folks are NOT driving nowhere fun like taking kids places, driving into work shopping, visiting and doing things that require you to drive your vehicle like putting your CAR on the road. I paid ALLSTATE in full for my 6 month premiums and they had nerve to send me a bill for NOT allowing them to take my money out of my bank account, because i paid the bill in full with my credit card! BUT.. because I choose not to pay monthly and allow them to charge me $150.00 they charge me 89.00! What a f.. rip off. I am out! Just the fact that you don't give a d.. that people not driving and you being greedy bast..s!!! your a rotten company! read more

BEST! I am confused about previous reviews. We felt like we were "In Good Hands with Allstate" right from the start after an accident that totaled our sailboat. The local agent and the three claim adjustors we worked with could not have been more helpful and fair. Their website makes it easy to upload documents and communicate with them. And, most importantly, they paid even more than we were expecting. We have had our cars and houses insured with Allstate for many years and will keep it that way. read more

I'm fuming right now. I just got off the phone with Allstate Insurance regarding a fender bender my little white car suffered when my daughter dropped my son off at the airport back in November. Holiday traffic, super congestion and a car pulled out of the space in front of my car, next to the curb, my daughter took her foot off the gas and the car started to slowly roll forward when another driver sped up to grab the space and sideswiped the front of my car. Allstate determined she was 20% responsible for the accident. Huh??? Because she could have honked or something to warn him before he hit her. After going over the facts, as did my insurance company, I determined she was not able to do anything except watch as he hit my car. Allstate has a 'pocket adjustment' system where they make a determination of fault based on photos and statements. If the adjuster is incorrect, too bad. They don't really have a good process to go back to the adjuster. I'm refusing to accept their offer and this little case is going to arbitration where they will wind up paying far more than the amount I'm disputing in their 20% responsibility. Because of how this little claim is being handled, I will never do business with Allstate again, am canceling my own policy with them and will speak poorly about them in the future. read more

NEVER use Allstate. The only reason they get a one star because we can not get any lower. I went online and got a new policy on Saturday. On Sunday I went a bought a new car and tried to add it to the policy Allstate created a new policy for the new car instead of adding it to the one I started on Saturday. I paid the down payments for both policies. When the person they call an agent JEFF BECK in ELK GROVE, CA, that they assigned me called and spoke to my wife on Thursday he was very rude and accused us of purposely creating 2 policies then stated we had to pay a third down payment for a new policy that would combine the cars. I spoke with the bad agent and he then accused me of the same thing. I stated I did not chose to do this that Allstate did it and I did not choose him as my agent. He then got nasty with me and said that he would hang up so I can talk to the call center. read more

I spent my entire day trying to bundle my policy with Yulonda Evans and Liz Drennan. They gave me a quote, price, I agreed and then they took the money out of my bank account. Then I saw a different number coming from my bank so I called back. I was then told that they couldn't insure the income property because it needed a 2014 umbrella policy. Funny out of 4 agents no one knew this. It was implemented 6 months ago. Even the person with the name on the office didn't know. Then Liz had the nerve to get rude with me because I asked for the corporate telephone number. Don't waist your time or money. read more

I would stay away from this insurance company. We have had two claims on our roof in the past 6 months. Both times the adjusters that they sent out were nothing but liars and did not report the true damage that had been done. It is no wonder that Florida has the highest rate of customers filing lawsuits against the insurance companies. This is what we had to end up doing to try to get a fair settlement. read more