I had insurance with AllState when my phone broke. The battery died and it was not due to a drop or accident. I thought that I was lucky to have purchased insurance for my phone but I was wrong. First of all, their website was glitched which made it impossible to create an account to file my claim online. Finally I called and they told me I had to try my manufacturer first, even though the manufacturer's warranty only lasted 1 year and I sent them proof that I had purchased the phone over two years ago. Hours later they said they would take a look at my phone and all I had to do was pay the deductible of $130. My phone is old and I could almost just buy a brand new phone for that. I considered paying the deductible but eventually decided not to give this company another dime. They wasted hours of my time with their buggy website, emails, and phone calls. They kept trying to divert me to other companies and other departments, probably to waste my time and make me give up. After a lot of effort they finally admitted they could help fix my phone but only after I pay a ridiculous fee. My insurance plan was worse than completely useless. read more

You are NOT in good hands with Allstate. I have been working for several weeks to have my claim reviewed and finalized. Each step of the way, I have had to call Allstate to push the process along. Negligent employees have not gotten my claim taken care of in any reasonable amount of time. There is an issue with the system that Allstate has not resolved. It has been multiple weeks without having my claim finalized so that I can get my situation taken care of. I have had to call, on record, 10 times now - and still have not had the case completed. I don't feel that proper and fair process was followed - the adjusters for both sides worked for All-state in my case - and there's 0 evidence that each party had a proper and fair fight on the other's behalf. SLOW, UNFAIR, and NEGLIGENT. read more

I purchased a plan July 26, 2023. It says it takes 48 hours to be able to use the service, however I'm locked out of my car and they're saying my benefits are not available today... 8/2/2023. read more

Worst insurance company ever a representative terminated my auto policy for no reason at all and I've been driving with no insurance and all the representatives want to do is argue and over talk you and I e been doing nothing but getting the run around I DO NOT RECOMMEND ALLSTATE AT ALL read more

AllState has failed miserably on the first claim I have ever had to do with them. I had some wind damage to my home on 3/2/23 and so I submitted a claim on 3/3/23. After several setbacks, delays, etc. all on AllState's side(several supervisors and works at AllState even admitted as such); I finally received an estimate over a month later(on 4/11/23). This did not cover a full roof replacement and the owner of the contractor wanted to speak with the insurance due to them saying that a new roof is definitely justified and should be covered. AllState said that they would talk with them on it and the agent would still be over the claim. The owner and myself have been unable to get ahold of the agent or any supervisor on this, we only get voicemails and no call backs. They are obviously avoiding us and not doing their jobs... I would highly suggest saying away from AllState. AllState CEO has said "our obligation is to earn a return for our shareholders." and a former adjuster, Jo Ann Katzman said, "We were told to lie by our supervisors." read more

All-State is so grimey my policy started at $135 a month and they slowly crept it up to 220 a month mind you I have never ever crashed a car whatever you do go with Geico overall state for sure you'll be saving at least a hundred bucks a month and frustration this crap shaved years off my life read more

I reported my new address to my agent on 12/19 and was told by them that my premium would be lower with that new address. My address should have been changed on 12/19 - it needs to be changed and I need to be refunded for the difference I've had to pay on my premiums for these 7 months since I've moved. Allstate says that only the agent can fix this - he won't even correct an address and Allstate says no one is over the agents. That makes no sense. I want a new agent but apparently I have no way to request that except through the agent I want to change, who can't even change an address. Also, I'm paying for roadside assistance but the app doesn't work. No one can fix that either. read more

If I could leave less than one star for this company, I would. Allstate is by far the worst company I've ever worked with. I was in an auto accident, which the other party was found to be 100% at fault for, so I had to work with his insurance--Allstate--to get my car fixed. Allstate was super cryptic throughout the whole process, leaving me to ask them lots of questions (via email) which the agent then replied snarkily that "it wasn't that confusing." Um, sorry, I don't get in a lot of traffic accidents BRO. Also, the entire month it took of going back and forth to finally get my car fixed, the agent promised me many, many times that they would pay for all the repairs and not to worry and to just leave it between them and the shop. Well, I get the car fixed and am supposed to pick it up when the shop calls to tell me that Allstate won't pay. Long story short, I ended up having to pay $680 out of pocket, for an accident that I was in no way responsible for, and Allstate's response was along the lines of "sucks to suck." I have filed a claim with my state's department of insurance because it is FRAUDULENT to say you will pay for someone's car, have them get the work done, and then renege on that promise. read more

I signed up for the Allstate Roadside Assistance through AAR{ and it has been an absolute nightmare. Immediately after signing up and trying to establish a password, I saw that things were not going to go well. Trying to deal with customer service was extremely time consuming and difficult and i just wanted to cancel figuring that I didn't want to be stuck on the road and having these difficulties. When I finally got to someone that said they would cancel my account. he simple didn't. When I asked about the refund. he just hung up. Turns out they didn't cancel my account and certainly didn't issue a refund. They are now lying to my credit card company. Avoid at all costs because any interaction with them after they have your credit card info will be costly and time consuming with no services rendered. read more

El Camino needed a fuel pump installed. Towing showed up at appointment time and brought it to my shop. Driver was courteous and respectful of my classic. It showed up to the shop without damage. Driver requested that my air bag suspension be lifted to its highest setting as no to damage it taking it off the tow truck. read more

Didnt have many issues at first other than my insurance never going down after 6 months. whatever, i can keep paying it. but then for my final payment, i decided to take off the four other drivers i had on my account. well that made my insurance skyrocket to $500. this would make sense other than my roomate, who has the exact same insurance took off his drivers and his insurance went DOWN $100. now three days before im expected to pay the $500 im scrambling to find new insurance that isnt gonna charge me out the ass. this is a terrible company with backwards rules and logic. no wonder i had never heard of them until i was looking to be my own policy holder before 18. read more

My daughter bought a 2021 Dodge Durango, RT in September 2022. She got into an auto accident November 30, 2022. The car was hit from behind and pushed into another car in front of her. The car was towed into a body shop called millennium 3000 in Elizabeth New Jersey. we had it towed to them, because in the past we used them for minor body work so we thought they were reputable. They had the truck for 3 1/2 months. we kept calling the body shop and went numerous times. They kept giving us the run around. We called AllState, Allstate says it usually takes that long. finally after 4 months we go to pickup the truck. We noticed defects on the truck on the front & rear bumper they were not flush and none of the emblems were on the truck. The owner of the body shop told us to bring it back in a week & he will straighten everything out. The next day She went to Long Island and broke down. The truck leaked out all the transmission fluid so she had to have the truck towed to a mechanic shop who fixed it for $500. When she got it home we kept calling and texting the body shop the body shop ghosted us and never responded to any of our texts. Again we called Allstate for help they did absolutely nothing. You think they would try to reach out to the body shop. The AllState representative who was very nasty with no compassion told us that it is not their problem. It is your problem. You brought it to that body shop Bring it back. We told the representative they will not respond. We told them how are we supposed to know That this would happen that's why we thought we have insurance we be covered. Then my daughter noticed the Airconditioner didn't work. She ended up bringing it to the dodger dealer where she bought it. They took the front bumper off and called us in to show us the results. Nothing under the the hood was repaired the air conditioning coils were bent & broken from the accident and never replaced. The transmission line was bent and never replaced the bumper was the same bumper they just puddied it up & bonded it back on to the truck. There were no brackets holding it on. The dodge dealer called the body shop the owner answered & said he would take care or it. We never heard from him again. We called AllState, Allstate said to bring it back to the body shop. The Dodge dealer said the truck can't be driven & the body shop can't be reached. My lawyer said that Allstate should have given us the check for the repairs 1st. If we had the check we would've never accepted the truck or given the body shop the check until it was complete. but since they didn't Allstate should pay for the repairs & go after the body shop. Allstate said they will only pay for the front bumper brackets. The dodge dealer told Allstate It is the original bumper there is nothing to put the brackets to that's why the body shop bonded it on. My daughter has been making truck payments & insurance payments and has nothing. How can she pay for the repairs she is out thousands not to mention over $5000 in car rentals. Allstate said they will not pay for anything so now she is stuck with the 2022 Dodge Durango that can't be driven. Months before we got the truck back we called our Allstate insurance adjuster numerous times to see if we could bring the truck to another body shop. We never got a returned call. Now it's not their problem. If they would have returned our call we would have had it towed to another location. After 3 months of calling they tell us that's normal wait time. That's was B.S. You would think Allstate would try & reach out to the body shop. Nothing!! We went with Allstate because we thought we be in good hands. We were wrong! We are very disappointed with Allstate. Why do we pay for insurance. So any body shop can do this & get paid by the insurance & the consumer is left holding the bag. Allstate adjuster should have checked the vehicle out before it was released. Shame on you Allstate. read more

I was hit march 11 2020 by joerg bahrke who is insured by allstate insurance company . joerg bahrke was found at fault at the scene and on Florida Traffic Crash Report #89224524 by officer C Fowler badge #13047 allstate is refusing to settle my claim and is dragging their feet. I call and get put on hold and then no one comes back to talk to me about claim. all I want is my car repaired $1400 from local repair shop in ft myers..thats it..no medical bills..just my car repaired read more

Most dishonest, disorganized, disrespectful insurance company we have ever dealt with. Beware. They will do everything possible to avoid paying what they owe you, and will pass the buck endlessly until you burn out and simply switch companies. I imagine their stock has done quite well. read more

I have insured my classic car with Allstate for decades, and I'm appalled at their poor customer service. The car's windshield was broken while it was in storage, and I had some questions about the coverage. I called the customer service number (888-393-1497) at corporate HQ in Chicago and spoke with Marianna. She couldn't answer my questions, so she referred me to a claims examiner named Chris who cut me off. I was frustrated with corporate customer service, so I called my local agent here in St. Louis, Kathy Bialock. The person who answered couldn't answer my questions, so he suggested that I call the "glass network" (800-636-4527). I called the number, and the person with whom I talked was clueless and told me to call my insurance agent (the one who referred me to the "glass network" in the first place). Out of desperation, I decided to go ahead and actually file a claim via the Allstate web site. After I input all the information they requested, the screen told me that I could not complete the claim online, and that someone would call me. About a half hour later, I got a call from a Safelite representative named Ashley, who put me on hold so she could call the shop and verify my appointment. While I was on hold for several minutes, the Safelite phone system automatically transferred me to another representative who knew nothing about my claim. To her credit, Ruby took my information (for the FIFTH time today) and promised to call me back in a few minutes. She did, but now the shop manager wants to speak to me about the availability of the part for my classic car, and he's currently in a meeting! This is the first claim I have filed on my Allstate car insurance for decades, and I'm very disappointed in their performance. I will probably not renew my policy when it comes up. Perhaps you should consider going elsewhere also. read more

After several years of steadily increasing premiums despite zero claims, I finally got quotes from other comparable agencies. I'm sorry I waited so long. I just cut my auto insurance premium in half for the same coverage. Allstate also makes their customers confirm in writing that they really want to cancel. My homeowners renewal is coming up in a couple of months and I've already written my cancellation letter because I'm sure they'll be no more competitive with this quote than they were with the auto policy. If you're with Allstate put some money back in your pocket and go with someone else. read more

WORST customer service and communication in the insurance world. Allstate made it impossible for me to get a rental after their customer hit my car, was 100% at fault and ticketed. Allstate refused to provide a reservation # to enterprise rental therefore enterprise couldn't bill me at the Allstate rate...Allstate makes the customer pay out of pocket for rental and then reimburses the customer only 19.95 a day but REFUSES to work with the rental company to get the Allstate rental rates. Thus, leaving the customers to pay full price and only being reimbursed a fraction of what they paid...even after their customer was the one at fault. Further, the claims adjuster doesn't answer phone, voicemail is incomprehensible AND is full, so messages can't be left. This company is absolutely ridiculous...pray you NEVER have a Collison with any ALLSTATE customer. read more

I would not use Allstate insurance at all. They are a scam just to make money on you. Let me tell you my situation. My mother passed away in July 2022. I went to cancel her homeowners policy since she no longer owns the home and it was sold. I could not even do this with the death certificate, or the affidavit showing the transfer. All they could do was put the policy on non-renewal and expected the payments to continue to be made until September 2023 !!! every other company let you cancel things with a death certificate seems kind of shady to me. I would think twice about using this company for any of your insurance needs. read more

Allstate sucks , they put what they want you to have in the system after you sign up and sign papers , they lie about sending you emails about you account, the guy Will sound like he was eating something while talking to me , very rude and unprofessional, I would never suggest All state , I would drive a flinstone car first read more

Rip off. High cost for minimal coverage. I left them because my first renewal rose $20/mo. My second renewal rose an additional $40. My monthly payment more than doubled in one year. "One reaps what one sows". Goodbye Allstate. read more

Allstate is a very bad insurance company. Allstate is where you are in bad hands, do not let fool you by telling you that you are in good hand. you will how bad they are when you have a problem and put a claim. read more

My Allstate woes, I have a client who sells Allstate so due to my loyalty I have carry Allstate. Insuring three properties , vehicles, trailers, and small business, for 20 years. Latest fiasco, two storms roll through Cincinnati, first claim on roof damage, I was told by Curtis Cook, to buy a tube of glue and to glue shingles down ??? A few days later said shingles come down in another storm, blew across my truck . All of my neighbors have new roofs ( covered by their insurance). We were told by inspector with Hancock Claims, (Jared Long), if we had been a customer for 40 years instead of a meer 20 it would have been covered. They did shell out money to fix damage to my truck though. Client is retiring and I am shopping. Thanks. read more

Love Allstate! I was a AAA member for years but noticed that their response time was getting longer and longer, so I switched to ALLSTATE (I also use them for all our car and home insurance needs). On three occasions when I needed the roadside assistance, the response time was very fast and all the people involved in the rescue were very professional and efficient. I HIGHLY recommend them!! read more

WORST SERVICE EVER!!! Had an emergency and needed to take my car to the dealership before the service center closed. I called for towing service at 4. I got a notification saying they were on route and would arrive at 5:30-6:00. It already seemed crazy to me that it would take that long but I had no choice so I waited. It was already 10 past 6 when I called again, they said it would be another 30 minutes. Another hour passed and nothing, I received a call from the towing service saying they were barely on their way and if I still wanted to tow my car. (Seriously!?) They told me it would be another 15 minutes. Time passed again and nothing, I called to cancel. It is just ridiculous that we are paying for such horrible service. I am canceling this service. No wonder they have horrible ratings. read more

well, to start with , I thought it would be good insurance since I was buying it thru Costco, to place a warrenty on my HP laptop, I spent over 500 dollars so that made me qualify for the insurance allstate offered, it was two years spills, on the computer, breaks, from dropping and any defects. It seemed all well, until I had a claim, It was quickly assessed and qualified for repair, I asked for a lable that could be sent to my address ( I didn't have a printer to create the label myself)and they sent one out promptly, I waited the amount of time they said it would take(ten days, because of covid and slower postal .. I even waited an additional twelve more days, it never came. I contacted them and they propmtly sent another one out to me , a month went by, It never came , so then I started asking to please give me a tracking system , which they said was not possible. Since it had been my fifth attempt at getting the label to send for repair, I asked to speak to a supervisor since I thought they would surely want to know how this could happen .I got absolutely no satisfaction upon reporting this to their superiors, still waiting another ten days!!!I hope this review helps others . read more

Come on people! Wouldn't you think that after 19 GLARING 1 STAR REVIEWS in two years that just maybe Allstate would have responded to a few of them and state their case??? Little did I know that when I posted the original review on this site two years ago that so many other folks have had the same HORRIBLE experiences that I had. Every insurance company fails to get it right once in a while, but Allstate is missing the boat way too often. From price gouging to poor customer service, Allstate is coming in first in all of the wrong categories. Shame on you Allstate, I will never forgive you for what you did to prolong and lie about my mothers' claim that took over 10 months to resolve only after I made dozens of calls and getting hung up on by supervisors in every department I called. The last manager I finally came into contact with was shocked to find the files he needed had been in her file for the past 7 months. Had I not taken no for a dozen times, she would still not have been paid today for an accident that had her unoccupied parked car hit by a drunk driver that had been arrested at the scene with witnesses. The funny thing is that they stood by not being able to get the report, but it was I that sent them the arrest and police report that had been in their files for 7 months!!! There are a ton of insurance companies out there, and I'd be hard-pressed to find one worse than Allstate..... read more

Terrible customer service experience. Julia sent a quote for liability only on my 5 year old car after I filled out an interest form online when I wanted/need comp coverage. Comp coverage was double the cost of liability, $881 every 6 months! More than I pay now. She "forgot" what time it was and did not call at 1pm like she said she would, too busy eating lunch. I had to call her, got an assistant to shag her. A really unprofessional experience, you will NEVER get my business, not ever! Avoid Sue Kempfer agency! read more

This is not a legit company, it should be illegal what they do. They outsource their customer service to an outside country. Every time you make a phone call to them, the rules change in terms of verification, one person asks for just the name and policy, another asks for everything and more. To obtain your own personal information from them when switching companies, probably would be allot easier through the FBI, than through these "good hands". My new insurance asked me to get a declaration copy from "good hands" stating that I previously "had" a policy. "Good hands" sent me an encrypted file that I could not open with or without an account, with them on the phone. Went to their office during business hours, no one is there. Called them again, this time the guy said, "since you're not with us anymore, we cannot give you this document", because somehow, it will be equivalent to a proof of active insurance. Been with them for 5 years, no accidents or violations, insurance premium was going up consistently, even when I drove 3000 miles in a year I still paid for all 12000 because they refused to change it. I was also forced to buy life and renters insurance because they told me it was their policy and that I cannot have auto insurance without renters and life insurance. Their departments do not follow the same company rules and the entire company does not collaborate with other companies for ease of information transfer when switching companies, which means there is utter neglect towards customer satisfaction. Good Hands? They look like Empty Hands to me. Missed one payment, received a letter with large bold text threatening me that my registration with be suspended and my license will be suspended, which is pretty much a life altering occurrence in my case. I get all that, but what if I was in a hospital or in a coma, shouldn't the first letter be a well fair check instead of, "we will ruin your life if don't get 300 bucks from you ASAP". Good Hands? Their logo is self explanatory. Two empty hands reaching out to you. Sometimes you need to judge a book by it's cover, lately more often than not. read more

I had locked my keys in my car, therefore I had none of my important information including my Allstate card. I was able to get the Allstate MC phone number off of the internet. I had just gotten off of work after working 12 hours and being awake for 15 hours. I was tired and anxious. I called Allstate MC and informed the staff members of my ordeal. They were empathetic and kind, allaying my anxiety. In less than 30 minutes a young man from POP A LOCK arrived and unlocked my car. He was kind and professional. He didn't even ask for a tip as some do. I had stated to him, Thank you I cannot tip you because I don't bring money to work. He stated "I am not looking for a tip my concern is to get you on your way! Get some sleep have a good day!" I was really grateful to the staff of ALLSTATE MOTOR CLUB. I will be a lifetime member!! Peace read more

Worst customer service. It's like your employees have a forth grade reading level . You even asked if I was a member . What a joke and so are you . I switched because you have horrible customer service read more

Allstate did not cover all the cost of the work I had to have done for me while in rehab. I was rear ended by an Allstate client. If you have a claim against Allstate get a lawyer. It cost me $1750 in documented out of pocket payments for trusting thieves. read more

This criminal organization has stolen my car. My brother and I used them for auto insurance because of a multi-car discount. Recently, my car was totaled. One if their adjusters ADVISED ME to take settlement money and get a new car. My car was TAKEN and a check for $3000 was sent out...and then RETURNED. My bank account was over $1000 overdrawn because of this. I come to find (after hours and hours and hours of trying to talk to someone) that because my dad's name was on the title of the car and mine on the insurance policy, they don't want to pay me. WHY DID NO ONE TELL ME THIS WHEN I GOT THE POLICY? They have now stolen my totaled car and refuse to pay me for it. DO NOT UNDER ANY CIRCUMSTANCES USE THIS CRIMINAL ORGANIZATION. YOU WILL BE ROBBED IF THEY CAN FIND A WAY TO DO IT. read more

Called for a tow around 12:30pm waited 3 hrs never showed. Called again and they said another 120 minutes a different company was coming. They never showed either! Called again and the third company never showed 4th either! Finally drove my car to the shop leaking transmission fluid like crazy at 6pm. I'm canceling today and have already joined AAA! I'm still so mad and I feel cheated!! read more

Allstate didn't honor the price they gave me for a quote on auto insurance. They said if I paid in full I would get a discount and I paid that quoted amount prior to my policy due date. Now they want more money because they I didn't qualify for the discount. They are dishonest and would gladly lose a customer over 50 bucks. Take your business elsewhere!! read more

loathe this company! worst people ever to handle a claim! They told me several times I would be covered for a rental. When I called to find out how to utilize that and was told I had been misinformed. So now I am just SOL for weeks. There was no empathy no care just, " you were misinformed! I still have not once spoken to the person handling my claim. The customer care agents are rude as fuck, as if you offended them by calling. I will be switching the second I get a chance! read more

do not use , agent Sunny Singh. this person will not stand behind you when needed. never did he get my deductible back, in fact i dont even think he tried or put emphasis on it. this agent here in fresno ca cancelled my auto ins due to to lack of payment,not true. HIS OFFICE NEVER EVEN ONCE ATTEMPTED TO CALL ME ON MY CELLPHONE TO INQUIRE ABOUT PAYMENT. anyways , i will be dropping allstate very soon, i called up customer service . i said i didnt want to deal with this punjabi anymore and they still set up my auto bemeftis with him. furthermore when i wgined out to him on the phone. he tokd me " he looks like your having too many problems , go look someplace else" reason why i said to allatae customer service, ' do not set me.up with this agent' allsate still did , savage! they said you dont quaiify for renter s ins, somemome elae within allstate informed me my renters ins is on and they took payment for it. ALL STATE , I DONT FELL LIKE I AMN GOOD.HANDS, BUT YOUR GOOD ENOUGH TO GET MY $187 PAYMENT EVERY MONTH. ALL STATE YOU NEED TP SYNCH UP. INS COMMISIONER SHOULD KNOW ABOUTTHIS DEAL. DONT YOU THINK? read more

If you would like to be valued as a customer and expect your claim to be handled fairly and correctly dont do business with AllState. Their recommended collision shop Collision and Calibration in Florissant reattached broken parts reattached new bumper crocked as well as causing additional damages after a 3 month delay in doing the repairs. AllState stood by this poor work and blamed their customer/insured when poorly attached work started to fall apart. No guarantee on the work. AllState shouldn't be business. They are awful and crooks. read more

I would avoid Ryan from AllState. He stuck me with an over priced and sub par auto insurance policy. Plus they have many hidden cancellation charges that buyers are not informed about when buying a policy from them. I wasted $170 dollars for using their worthless policy for FIVE days only. Rather use progressive or geico. DO NOT RECOMMEND. read more

Allstate offered us a decent quote on house insurance, but then they ubruptly increased the price by $500 within only a month without warning; so we had to fire them. read more

Allstate will not return my calls and they will not work with my shop on labor costs. My shop is charging industry standard rates for my area and Allstate wants to pay them even less than that. This leaves me with a bill that I should not have as this accident was totally not my fault. I was rear ended while sitting at a red light and, yes, my brake lights work. So instead of even trying to discuss this with me, they'd rather just avoid me. Yes, I could have gone to one of their partner shops, but that means settling for less that OEM parts. read more