UPDATE: My Yelp! review and Twitter review brought a call from Allstate. I proposed someone from the executive office request CarMax reverse the delinquent reports. I was told it wouldn't work. 'What have you to lose in asking? It was Allstate's fault, help me!' E.S., a Co. executive DID call CarMax on my behalf. My credit rating WAS RESTORED. THANK YOU, Erin. It's work, but If you don't try, nothing happens. Escalate issues. Don't give up! My kids launched themselves and ended renting a place together. On their own , not knowing the hell ahead, chose Allstate for car insurance. I bought my daughter Carly a good used car; it was titled to me, but hers to drive and maintain. In her 4th year with the car, there was an accident and an Allstate adjuster determined her car a complete loss. A dollar amount was decided, and Carly, prepared to purchase a new car. Allstate's check took 6 weeks to arrive, & had both Carly's & my name on it? The bank sent it back to Allstate. TWO MORE MONTHS GO BY WITH NO PAYMENT (with Carly's finances a mess), I made the next call. The bottom line from Allstate was: THEY MIGHT HAVE TO WITHDRAW ANY PAYMENT! WTF? 'They don't insure cars titled to a parent, driven by their child?' Caveat to Parents who buy kids a car (titled to parents), be certain you're covered! And when I asked for real honesty re: intent to pay (what we ARE owed), the chances of denying ANY payment, the agent said, 'well it's possible there won't be payment, were still investigating.' Sorry so long, but here's point: read more

Allstate - ALLSTATE's reputation on the web confirms our experience. - Auto Insurance Near Me - Northbrook, Illinois

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the worst company ever! so bad my auto mechanic even warned me about them. I was hit by a commercial vehicle back in December and despite many cancellation request, they are still charging me for the total car. read more

I have been with Allstate for over 45 years and this past month Allstate has left a bad taste in my mouth, my son had an accident in Albany NY on March 3, 2026 due to black ice on the road. He called Allstate right away and had his car towed to the body shop, his car was at the body shop for two weeks without anyone from Allstate to look at his car to estimate the cost of the repair, after Many call by the body shop and my son they finally sent an adjuster And they sent my son a check for $1400.00 not the body shop which couldn't start working until they get the money now fast forward a little bi, the body shop called Allstate telling them the cost for repairs will total $4,500 not $1,400 so they had to resubmit to Allstate the full cost of repairs which was done on the 24th of March. Allstate didn't want the body sho to order new parts from the dealership instead they ordered used parts which the body shop has not received the parts and today is April 1st and my son has to return his rental car on April 2nd I try getting an extension for his rental from Allstate but was denied by Carl can't give you his last name but he is the manager of the claims department his reason was Allstate didn't do anything wrong. This insurance company has been going downhill the past 10 years very bad customer service will not fault but blame everyone els....so beware of this company read more

A real nightmare company for getting your claim paid by them when their customer causes the damage and is at fault. They are the worst car insurance company! Beware! Their website links do not work. They send emails links that don't work. The adjuster and her supervisor never call or write back. They make a lot of errors and never get back to you. This company is a nightmare from hell. Thank God I do not have them, but had to do a claim through them because their policy holder hit me. They low ball estimates and claims. They have to be the worst insurance company I have ever dealt with, now I know why there reviews are so bad on Yelp, Google, and most other review sites. The absolute worst car insurance company! Beware! State Farm and Geico have been always good to me. read more

The absolute worst company! So incompetent, they make so many errors in the claims and they are so non-responsive. All their customer service or most is outsourced in India or somewhere, they do not understand English. They are a nightmare to deal with, never call or write back, make tons of errors. Give low ball estimates for claims, and if you have damage from one of their customers, they treat you like dirt, never get back to you. Their adjusters are the worst, and their supervisors never call you back. This company is mediocrity at its worst for a big company, they make so many errors. I do not know how they can stay in business. We will have to report them to the BBB. Use Geico or a better company, Allstate cannot be trusted! They are good at damage control, they say the same thing to all people on all review sites, most have a bad review of them, BBB and Consumer Affairs they have thousands of bad reviews. They honestly do not care. Karma will catch up to them someday, God will win over their mediocrity, unfairness, games, unethical ways, and dishonesty. We would never use them again, recommend them, nor do a positive review for them. They are the absolute worst! read more

Review of Allstate Claims Adjuster Rudolph Campbell I had an extremely frustrating experience with Allstate claims adjuster Rudolph Campbell. He was scheduled to call me at 8:00 a.m., then texted saying it would be 8:30 due to a meeting. Instead, he called at 7:45 a.m., which felt intentional so I'd miss the call. During our conversation, I explained that I understand Allstate must issue payment within five business days for undisputed claims, but also that the law allows them to hold the payment if the policyholder requests it. I asked them to hold it, but Rudolph insisted on wiring the funds, which I declined. It felt like an attempt to rush the claim and quietly close it, even though I am still disputing key parts. Allstate refused to cover $1,650 in storm damage to my back fence. We paid out of pocket to fix it. They also incorrectly listed the number of windows in my home and are only covering 4 of the 10. I received a letter requesting more information, and Rudolph had no idea what it was about. He repeatedly talked over me, showed no empathy about my health, and hung up when I raised my voice out of frustration. If this is not resolved, I will be filing a complaint with the Texas Department of Insurance as well. Allstate is happy to take your money but does everything it can to avoid paying legitimate claims. I will not do business with Allstate again and do not recommend them. read more

Always believed they were one of the best - until it came time to have a flood claim paid. Save your money and your peace of mind and insure elsewhere! read more

Don't recommend crappy money greedy a?? People wanna charge high dollar for canceling insurance we never used all cause the car we had the transmission was going on so we returned it no fault of ours so why pay 4 insurance on something we don't have and now there sending bills I'm not paying to cancel something I never used you should be paying me reimbursement for not using it shelter did there way better read more

There is nothing that this company could do to improve, but I will go ahead and leave my review because I think it's important. We got into an accident in our 2013 Honda crv. It was the other guy's fault. We looked up the numbers for the identical car and the identical condition as ours as requested by Allstate. We were given $2000 less than what the car was worth. We contacted all state and they told us to send in more pictures with the numbers so we found them all for the exact same car 2013 CRV Once again they told us they were only giving us 9000 and the car was worth 11,000. We went through misery with this company. Nothing was done right. And now when I'm starting to get over it and walk away with $2000 less I get our six month premium. It has the wrong car on the premium. It has the old car. I called Allstate today and went through hell with their AI after 20 minutes of misery with the AI I then got a hold of someone else in customer service and they couldn't do a thing to help me. In fact the girl just said oh well I'm gonna have to connect you with someone else so I got mad and told her forget it. I was gonna try to reach somebody in the corporate office, which does not have a phone number, You cannot call the corporate office. Don't use this company unless you're asking for a lot of headaches. read more

Bs company! Liars and thieves. We bought this insurance because we have solar. They knew this. Our roof was totalled and they refuse to pay, stating our roof us too old? Um, it was brand new in 2012 and only 9 years old when we found All-State! They REFUSE to pay for the panels! Wth? That's why we bought All-State. Nowhere...NOWHERE does it state they will cover everything BUT the roof! Stay clear. Pay for a reputable company. Pay for one who will honor their word and coverage. Next step is a lawyer. I recsll my dad having to fight them too..over a roof! Do NOT purchase Allstate. Youre not in good hands! ​​​ read more

I believe the numerous one-star reviews that Allstate has received from the Better Business Bureau (BBB) should serve as a serious warning to any potential customer - avoid this company at all costs. Not only do they engage in bait-and-switch tactics, but when they create problems ( which in my case they acknowledged were caused by them) they still refuse to make things right. Given the sheer size of this insurance provider, I'm both amazed and baffled by how poorly they operate. My personal experience transitioning from their acquired brand, Esurance, to Allstate was nothing short of horrible and completely unprofessional on their part. They are more than happy to take your money, and have even withdrawn additional funds from my bank account without notice or explanation, but when you try to contact them to understand what's happening, you're met with silence or indifference. Way to go ALLSTATE...Way to bank another negative review from a customer who has moved on from your nonsense! read more

1.3 stars sounds about right. National General Insurance has been acting in bad faith in regards to a POLICY issue and the adjuster and the supervisor responsible have been terrible about this as has the POLICY SERVICE Dept which the supervisor keeps referring to as the Sales Department. Going to file a Bad Faith claim soon and report to state regulatory agencies if this keeps up! read more

I'd give a zero Star if i could, Just know that you're certainly NOT in good hands with all state home insure. By Far, the worst we had to deal with. On top of dealing with a water damage, we had to deal with lack of assitance,and poor communication from the claim adjuster Sannyta Lim. Save yourself the hassle and get you a decent insurance,and not All state read more

We changed insurance companies Dec 27th 2024.We are due a refund of 700.00+ and still haven't received it.We are being told its a technical glitch, wait 10 days,wait 10days,wait 10days.Now we have to inconvenience ourselves and get a lawyer. read more

"Are you in bad hands" should be the slogan! STAY AWAY they are the wrost insurance company to deal with when it comes to a claim. Absolutely the worst communicationor should I say 0 communication until I blow up there chat and still don't get a call but when I call them theyre like oh I was about to call you. oh yea it's been 3 weeks like come on get a life and do what is right. read more

Zero stars. After being a policy holder for decades, they decided to "terminate" our auto policy on the due date, saying they never received payment. No grace period. Their payment processing center takes many days to process the payment even when paid 2 weeks before due date of bill. So they tried to get my senior mother to double pay or pay a minimum to keep the policy current. When I called the bank which said the check cleared, their local agent acted so surprised that she couldn't swindle my mother of more money. They just sent her a letter of termination of her auto policy dated July 11, 2025 with her check, saying they refused her payment she sent on June 17, 2025 for a due date of June 28, 2025. The termination letter received on July 21, 2025. Unethical. Local agent in Santa Maria, CA, said we should have sent the payment to the local office??????? Her billing statement is sent to Texas to Allstates payment center. They terminated her in December in 2024. Then on June 28, 2025. They never notified us until July 21, 2025 that the policy was terminated. read more

I have been trying to close my account for over four hours now and no one will even recognize me. The worst AI system that I have ever seen, plus I can not talk to anyone with in the US read more

I have been a customer for over 9 years. I have had an auto policy and had no claims. I was in a major accident where my vehicle was declared a total loss. SERVICE HAS BEEN POOR! SUPPORT HAS BEEN AS SLOW AS A TURTLE! I was in the hospital working through red tape trying to get my car towed! My accident occurred before noon.The tow truck from the insurance company refused to deliver my car to the repair shop I requested and therefore left it! An Esurance tow provider did not pick up my car until a week passed! The value offered for my vehicle is BELOW wholesale! The car rental ENDED BEFORE I WAS PAID FOR THE LOSS!!! These words are on their website: "Insurance shouldn't be painful" "Let's be honest. Insurance can be painful. And complicated. And too expensive. But guess what? It doesn't have to be. So we're working hard to change all that. Because we think customers deserve better. After all, we're here to protect you so there's less pain if something bad happens. NOT to create more pain in the process." DON'T BUY THIS LIE!! OUCH, TOTALLY PAINFUL!! read more

I give them one star because you can't do a review with zero. Had a bad experience with Marsha Moody who use profane language (the C word) when I caught her in a lie re: whether or not water damage to my home was covered. Another agent said it was -- Moody who handled my policy said it wasn't. read more

you are NOT in good hands with this very unethical and incompetent company. website and software don't work. I've had very bad experiences with this company over claims and them losing paperwork. Never again. read more

I was in a car accident with someone who had Allstate. I am two months pregnant, and they refused to pay the claim. Terrible company to have would not advise customers or even if you need insurance to get insured by allstate. Go to Statefarm please! I do not recommend ALLSTATE RUN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Terrible Company. Live chat points me to customer service phone number which is only open on Sat and Sun!?? Then the phone support sends me to live chat. I need to talk to human! WTF. Their App updates everytime I open it. Barely functional. They literally make it impossible to get help and want you to do everything yourself. FUCK THESE PEOPLE. THIEVES. read more

It's been hell. We were in a wreck August 11 2025. It was the other persons fault and they had insurance.From the beginning we went thru communication problems with the adjusters. We were told to send comps comparable to our car. The comps were for the exact car,miles and the model numberEX-L. We were offered 2,000 less so we said no. We sent more comps proving our car was worth 11,500-11,700. We were told 9,800 which included deductible. We gave up. They then wanted the title which I drove a one hour drive to drop off to the title company. Their directions to email it were way too hard so we hand delivered it instead. Then we noticed we only got 8598.00 instead of 9300.00. So now we're told we have to find another car and send them the bill of sale and they'll reimburse the rest. We never knew any of this due to Kristina in adjustments and her lack of useful communication. So now we've sent the bill of sale and Kristina says the 600 plus will be put into our acct. as we're wondering " why 600?" It was suppose to be 702.00. Lord knows what excuse they'll come up with. Kristina's boss Alexandra in adjustments told us on the phone that she was going to call us in fifteen minutes. NO CALL. Trust me folks you are not in "good hands" with this company. From the beginning we had the screws put to us. The sad thing is the other guys company paid for everything so why all the problems. I love to charge Allstatefor my stress from doing their job. Disgusted. read more

Bad bad company to deal with. Totaled car nit my fault. Weeks of the run around. They dropped the ball and failed to issue a payment and cut off my rental. Bad customer service. Bad local agent Brandon Clifton. He wouldn't even get on the phone and talk to me. Jerk for a claims adjuster Jake Rice. Just a complete bad experience. read more

This is a general review of Allstate not of any particular agent. This has to do with their customer service quality online. I recently moved to another State from where my auto policy had been originated. I needed help updating address and coverages. Bottom line is the Allstate Chat representatives apparently work from home and when a customer logs in to chat Allstate must train their chat reps to offer as little help as possible. I had thought the rep. I was working with was handling my request and he eventually came back and actually said to me "why are you still on this chat"? "I'm going to cancel your policy"? to which I responded ok. He never did this, he simply ended the chat. I watch a lot of college football and always thought Allstate would be "good hands" I recommend Progressive. Easy to do business with and seem to appreciate their customers time. read more

Allstate insurance inspected one of our clients home. All they allotted for significant hail damage was 9 turtle vent and 2 window screens. The funny thing is Allstate allotted .10 of a pickup truck to haul off the debris. Can anyone help me to find 10% of a pickup truck? It's scary... this could happen to you. By the way, for some reason, Allstate loves to throw out the wear & tear issue. Doesn't matter that the home was just built in 2017. You will be lucky to get a reinspection. Even though Allstate missed multiple items, they refused to come back to the property to make it right. We were told by Allstate's representative that they are only required to inspect once and if Allstate decided to come back out, it was because of the courteousness off Allstate. Really, I mean it, really? What about you screwed up and missed many hail impacted items and you want to ensure that Allstate grants the insured a thorough inspection. Nope... DENIED BECUASE A 5 YEAR OLD SHINGLE IS CONSIDERED WEAR & TEAR. Do you realize where this is going? From the day the shingles were installed, they can be considered to have wear & tear, which is denied in a policy. Texas, be aware, be frightened, this could happen to you. read more

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Absolutely horrible my mother has a condo and had another unit that flooded.so now they are attempting to give her the runaround - they want her to do all the work what the heck, they have a Secretary call my mother to tell her the adjuster or the agent will call her at this time and place and then it never happens. Then they tell her it's her job are they paying her I highly doubt it ... all it is is a money grabbing scam with Allstate don't use their contractor and they slightly accuse you of fraud yes fraud because you have a contractor you trust .. again they don't get a kick back and boom you lose ... please do not purchase Allstate they may start with a low price then Jack it up and you receive shit service Reply to business owner; Have her email for what more of the same negligent and horrible service - I gave the email to her but she is so disgusted by the service she has received she will be cancelling her homeowners and car when this is all over .. nice job your agents DONT provide!! read more

An Allstate policy holder hit my wife's car. They did NOT cover all the rental car fees for a car of equal proportions! I will never do business with this company and will exclaim it to all to know! Very bad experience! PERIOD!! And the business I'm in I will defer all I know not to deal with them..I promise! read more

The Inspector of AllState seems to serve nobody, no contact, no texting and no email for my high concerns. I did talk to the representives who also didn't interest in my concerns. All my five time conversations with them had no note, thus, I was required to repeat over and over again my questions. Their app only showing my case was closed. Perhaps, the most interest in them is sent me many emails to have my car repair. My case no. 0709537xxx read more

Worst experience. Communication with the adjusters are horrible. My contractor cannot work on my house unless the adjuster responds and this is 2 week with no response (This is the adjuster who physically came out) Prior to this the adjuster that was on the phone didn't respond for 2 weeks and my upstairs flooded. I dealt with 2 people for the same claim. This is just BS. My hotel stay is not my house. They got me one with a kitchen, but I can't cook the same won't a 4 ft kitchen and no stove. I'm washing my clothes at home bc they are not paying for it. I email and text daily for someone to call me and nothing. My contractor worked on my house 10% and this has been since August and it's December. Makes no sense. read more

Feels like walmart/sams are conning their customer by selling this ridiculous protection plan, not worth it as they will make to shed blood and tears to claim any protection that you have for your product. The agents sitting on the other side have the mindset of everyone lying to them for the claim. Never in a million years again i am getting this protection plan especially for all states from sams /walmart read more

My mother has never missed a payment. However when her health was bad and her account was fraudulent. Allstate charged her 4x her payment, then we went called back to tell them that was wrong. They said we'll its a payment day, we can't cancel or suspend it. They will charge you an arm, leg, and some blood. DO NOT GET INSURANCE HERE. THEY WILL BLEED SICK AND INFIRM PEOPLE DRY!!!! AND THEY CLAIM THEY ARE NEVER WRONG!!! read more

Why is Allstate so bad? Delay, deny and defend claims. Allstate consistently and unreasonably delays paying claims to force its policyholders to give up, totally denies valid claims or offers a lower amount than what should actually be paid, and unfairly defends claims that should have simply been paid or settled. They go fishing to increase your rate customer service rep , rude will not transfer calls to any one with a solution to your problem and if you get hit by their client they find every reason not pay stating that they are unable to contact their client even after three months. NEVER USE THIS COMPANY. please Never read more

Allstate - when you you are failing ,you have to number #1 at something ....those hands need to be washed, before anyone gets in it - Auto Insurance Near Me - Northbrook, Illinois

I recently changed to Allstate Insurance. We only had insured our cars for six months, when they sent me the next charge for six more months. Our premium went up 25% in cost right out of the gate. I called in and got no joy. Someone explained some complex method of "lowering" your costs involving apps and such, but the real issue is that raising rates, especially on a new customer like that is really quite unprofessional and frankly, greedy. It's not cultivating good customers. We are older, have never ever claimed on our home and haven't really claimed on our vehicles in twenty years or so. We don't drive long distances. We take good care of our home and vehicles. Why do this? read more

I was hit by someone who failed to yield the right of way about 4 months ago. The agents in Mark Goodson's office in Enterprise AL as well as the Allstate adjusters and litigation teams quickly took care of my car's damage and also made sure I got my $500 deductible back. All I really had to do is provide the police report and give statements as to what happened so very little work on my end. Everything went very smoothly and quickly and very professional. I have tried almost all other insurance companies out there in the last 35 years to include 23 years of military service and Allstate by far is the best most efficient and professional insurance company I have found for my home owners, 2 vehicles and an offshore fishing boat hands down. I highly highly recommend switching to Allstate! insurance not just because they are read more

Update: We have gone from bad to worse! Here we are 8months after the initial claim with no resolution. We have gotten a public adjuster, filed a Department of Insurance claim, and things just keep going downhill. After requesting a new claims adjuster at Allstate, which we received (Lance Yamasaki), it's as if he's even newer and more clueless than Carmen. This guy denied coverage on the loft area which was where the incident occurred AND they have already paid out some on. Seriously?! Oh and not to mention he's now asking for pictures showing the area.....pictures they received long ago. It's as if no one at Allstate communicates and nothing is streamlined. Are they not reading the file in its entirety?! Are they not capable of doing the job efficiently?? @Allstate you should be ashamed of yourself and the incompetence of your employees. This is adjuster number 3 for this case and NONE of them have even met expectations. #nevergowithallstate read more

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After three months, I still do not have my Polestar 2 repaired due to withholding payments from Allstate. My estimate shows it is a 3-day repair job. Jordan Brown, the Allstate agent, sent out a letter to me on October 6, 2022, saying that his company is "...working to get you reimbursed," but he had sent the letter by mistake, and my policy did not cover reimbursement from the at-fault pedestrian that damaged my car. Allstate continues to be unprofessional, sending letters that mislead. read more

Allstate - This is the letter Jordan Brown sent me. He later said this letter is not true, but he sent it. - Auto Insurance Near Me - Northbrook, Illinois

Worst customer service and experience ever! The website never works and the employees have no way of helping you!

The absolute WORST insurance company. They raised my sons home insurance to $3,700 a year and is causing him stress due to his mortgage going from $1300 a month to over $2100 !!! Rip off company !! Totally insane. Even Rocket Mortgage could not believe what they did to my son. Needless to say, he is going with a DECENT insurance company now. Negative stars for AllRipoff... read more

Horrible experience the last time I needed roadside assistance l. It took about five hours in a major city (downtown SF) and it took about an hour on the phone, two hours in, to get them to uncancel the call they shouldn't have canceled. read more