Avoid at all costs. Deceptive and untrustworthy…read more The only positive point in our experience with State Farm was when they were pitching us the plans. From there is went downhill quickly. We signed up for Auto Insurance, Classic Auto Insurance, and a renters policy. After we signed the papers and paid the premium... 1st: we received a phone call from office stating that we did not qualify for a discount previously agreed too, the premium went up over $100 a year. This should have been enough and we should have backed out at this time. Bait and switch anyone? 2nd: at the time of writing and signing the policy my wife's Drivers License was expired. This was not a problem when they are taking your money. We received another call asking if it was expired and telling us we need to come in and show the new one. We had it renewed but did not get a chance to come in to the office, no time limit was set on this request. 3rd: One of the auto policies was sold to us as "unlimited mileage" and in fact we received a phone call stating that it was, in fact, a limited mileage policy. I double checked with the agent (name: Noe) that this was unlimited mileage before signing the paper. When I asked what the limit was, he could not tell me. I told him to find out and call me back. I called him three times, he was always not available, and never returned my calls. The fourth time I spoke with the manager. What Insurance company does not return your calls? why can't you tell me what the mileage restriction is? Why wasn't this disclosed at the time of the policy signing? She stated that she was sorry, the mileage limit was 2500 a YEAR. she did offer to change the policy to unlimited, it would ONLY cost DOUBLE the premium! no thank you I said. She said she would have Noe call me, he never did (surprise surprise). 4th: Today we get a letter from State Farm stating the policy is canceled because of an unacceptable risk, I turned right at a stop sign and got a ticket, and they cannot find ANY record of a VALID drivers license for my wife... She has a valid drivers license, they stated they cannot find it going through the secretary of state. I call bullsh!t on this. It is truly sad. We THOUGHT that going through a local business (or at least office) with local people working we were doing a good thing, and we THOUGHT that the policies we were buying were sold to us truthfully. In fact, the Agent was eager to sell us policies he either: -Did not understand and just wanted his commission or -Did understand it, sold us on a bait and switch, and tried to pull a scam. Either way it is crappy. When we sit down, I ask questions and you answer them, we agree, shake hands, and exchange money, IT IS DONE, OVER, the DEAL HAS BEEN MADE. Coming back to the table, changing the rules, and asking for more money is textbook slime-ball sleaze sales. Harsh but true. These are not PEOPLE I would expect anyone to do business with. I have friends that I discovered (after i paid) go through this office for insurance. They said the SAME BS went with them. I will be pushing everyone I know, meet, or otherwise come across to NOT USE STATE FARM for any insurance, anytime, under any circumstances. The ONE value you NEED in your insurance company is TRUST and these people deserve NONE. I will be going back to Progressive, the not local, internet based company that I TRUST.

If you need insurance this is the guy to go to. He's not your typical insurance guy just trying to…read moresell as much insurance to you as he can. He's personable, down to earth and comes across as really having your best interest in mind. What I like most is that the folks in this office are proactive. Once they sell you insurance that's not the end. They continually review your policies and will contact you when they feel there are opportunities to save money or provide better coverage. I've been extremely pleased with this business and as a result have gone back to them and transferred policies to them as well as bought additional insurance. You can't go wrong with these guys if you're looking for insurance.

I called and spoke to Terrence Ivers to get a quote. He happened to be busy at the time I called,…read moreso he took my info and said he'd call me back. Well he didn't. I tried calling back 3 different times and left 3 msgs. and still no call back. I guess he doesn't need anymore business, so he's not getting mine.

I have been with Terry Ivers at Allstate for nineteen years. He is a very good person to work with…read more I have been very happy as Terry has always been there to help me out when needed. I would recommend him to anyone looking for insurance.

I moved from another state and worked with Jonathan from this office. He worked his magic to get…read morebelow a competitor's rate to keep me with Allstate. Great communication, strategizing to get me the best rate without lowering my limits, fast and friendly... I am super impressed. They have my seal of approval.

Jonathan from this office is the best agent I've ever met!! I claimed a hit-and-run car damage. As…read moremy husband was not in town, I had to deal with all the hassles with body shop, additional inspection, rental policy etc. Jonathan helped to make everything easy and smooth. He is so efficient, reliable, and considerate. Thank you, Jon!

They are ALWAYS very responsive, professional, and timely…read more We have been with them for more than 10 years and only have the highest respect and admiration for their customer service and follow up.

Michael Pattrick and his staff were courteous, friendly and very helpful when I called to inquire…read moreabout a quote. They truly won me over.

If you are looking for an agent who always gets back to you and follows up when they say they…read morewill... If you are looking for an agent who knows their stuff and can answer your claims questions promptly and thoroughly... If you are looking for an agent who admits when they don't have the answers but it's more than willing to do the work to get them for you.. And, if you are looking for an agent who has your back and will work hard to protect your interests and property - Jason Dederich and his team are the agents you need! I have been with them for a decade and kept them even after moving 90 minutes away because I know they will always return my calls and emails so I don't need to be concerned with the ability to travel to their office. 10/10 recommend for service, knowledge, and trustworthiness.

Went in and spent several hours (between two different days) speaking with Mr. Dederich on…read moreswitching over our 'family package' HOME and AUTO insurance from American Family Insurance to State Farm in West Chicago. Jason went over every detail with us, which included a very minor fender-bender which my mother was involved in in February 2014. The accident was so minor that no police reports were filed nor no "fault" was determined for either party. The damage to our car was very minimal, but yes, our insurance did pick up the repair cost. We have ALL PRINTOUTS from these discussions with Jason and his other staff - he was fully aware of this event, and he told us his numbers and quote were still 'solid'. Jason gave us our rates, which actually seemed too good to be true - they were VERY reasonable. They were much lower - compared to our previous insurer - for almost everything. Again - he stated to us that these indeed were the correct numbers and prices, so naturally we all agreed to them. * We must also mention that @ two weeks previous, one of the other office staffers from this location gave us the SAME EXACT rates on paper. Hence, why we eventually set up an official appointment and met with Jason in person to 'confirm' those rates. This should disprove any notion that we just walked into the office on a whim, and were quickly given "ball park estimates." The following day (the same day we had scheduled to walk in our check to Jason), he left us a message on our answering machine stating that "he had made a mistake" and that our rates were all now magically going to cost more due to this small accident in February. Surprisingly, the rates for EVERYTHING ELSE (3 of the 4 other cars, AND including our homeowner's insurance) seemed to also be higher. Normally, we would understand higher rates might be the norm for just the automobile that was involved in an accident, but everything else - including the home rates?? We must stress again that Jason was fully aware of the small car accident just two days previous and he basically said verbatim "that would not make a difference" and we had the printouts to prove these quotes and numbers. Jason now said that he was sorry, but the rates he had promised us were no longer valid "because of the car accident." We also noticed that our homeowner's insurance deductible - which previously was set at $1000, had mysteriously been changed to $1800. Of course, homeowners rates obviously are in no relation (and shouldn't be) to automobile rates and the small fender-bender mentioned above. Not only that, but the new rate for the 'higher deductible' plan was now MORE money than our previous insurer? A. Who toyed with these settings, and B. why would the rate be more for a higher deductible? Whether this was an honest mistake by Mr. Dederich or the age old salesman "bait and switch" tactic really doesn't matter - this was not good business etiquette and State Farm lost a substantial client in us. What probably concerned us the most was that Jason seemed to not even care about the lost business opportunity - if it was an honest mistake, he made no attempt to even say, "hey look guys, what can we do to at least try and get/keep your business?". Based on all of this - we cannot recommend this State Farm, and this is nothing personal towards Jason. A place that turns down business of a client for 5 cars and homeowner's insurance? That's a pretty good customer you'd want to try and keep in the door, you'd think. We must mention that we would have been - OVERALL - saving @ $20 with the new rates from this State Farm (only 1 of the 4 cars was still a bit cheaper) - but that's a far cry from the near $200 savings we were originally quoted. However, based on everything that transpired and the fact that we had near impeccable service from our American Family Insurance for 4+ years - we feel it is worth the extra $20 to just stay with them - and have peace of mind. ** (We have changed our review from 1-star to 2-stars, because of Jason's reply which seemed sincere. We try to be fair and forgiving people, and we accept his apology, as again this was never anything 'personal' towards Jason.. However, please still heed the above information, as that still remains accurate.)

While Bill has retired the new agent has maintained the office staff and the transition has been…read moreseamless.

I've been with Bill's office for years. He and his office staff are the absolute best. If you care…read moreabout high customer service, this office is for you. I have added and removed coverage as vehicles have changed - all with a simple phone call. Any claims I've had including a big claim for storm damage to our house have been handled promptly and efficiently. They are wonderful.

Neil is an excellent State Farm agent. Having worked with many other agents over the years, Neil…read moreexcels in great customer service. His office staff is warm and caring as are they extremely knowledgeable professional and attentive. There is a significant difference between Neil and his office and other agents.

I have been with Neil for 11 years. He has always been a professional in every sense of the word…read more We review policies and prices every so often which I greatly appreciate. He and his team reply to emails and phone calls quickly to expedite information. If you call the office and it's closed you do automatically get sent to a 24 hour help line to speak to a live person. Thank you Neil.

We have worked with Jerry for several years and have always been completely satisfied. Jerry has…read morealways taken the time to answer our many questions and we have never felt rushed. He has always made sure we understood our options and would answer our questions thoroughly. Jerry truly wanted to make sure we understood the full scope of any policy changes. Jerry is professional, knowledgeable and a pleasure to work with. We have recommended many people to Jerry and will continue to do so!

Jerry and his team went above and beyond explaining health insurance options for my company. Since…read morethis was our first policy, we had lots of questions and Jerry took all the time necessary to make sure we had the answers needed to make informed decisions. I'm glad we found Spectrum and will continue calling on them for excellent. Highly recommend!