I like working with Eagle. I've had "Scape Harm" and "Allsnake" among other bigger insurance brands before and wasn't happy with their services compared to their prices. And when I needed them they weren't there. One of the bigger places actually had armed guards and bullet proof glass when you went to hand over your title and receive what little amount they could wittle you down to for your totaled vehicle. If that wasn't telling enough what is? Sadly, many of the people that say "you're in good hands" seem to be in the business for one reason. To take and not to give. Eagle Insurance is my choice. It's a smaller company and I've never had an issue with them. Imho- Go with Eagle if you can. Brad , the renewal manager was amazing. He talked to me personally and through his efforts kept me as a customer. He deserves credit for that. I wonder how many other customers he has saved for Eagle. Hope this helps anyone looking for a great insurance read more

I had been a customer for over 10 years. For at least 3 years I have had an issue with the fact that when it is time to renew they first start with sending papers in the mail. Next I get an email. Then 3-5 calls and a text. 8x I am reminded to renew. As early as 8:30 am by the way! Lovely for people like me who work nights! After at least 3x (over 3 years) complaining about this (the last time telling them it is almost enough to discontinue using their service) I finally decided it was time to move on. I gave these guys chance after chance. They gave me 3 horrible insurance companies. American Alliance was the absolute worst company ever. Please yelp the insurance company they give you. If American Alliance was not the absolute worst company I have ever dealt with I may have overlooked that they disregarded my requests to not receive reminder calls texts and emails to renew and I may have overlooked they aren't open on Saturday and even overlook the fact they do not respond to emails. In addition to the fact they have neglected to send me an insurance card even after emailing them to notify them that I never received one. 1. Calls texts and emails repeatedly at early hours when renewal time comes 2. Does not respond to complaints 3. Does not send proof of insurance even after making them aware 4. Does not reply to emails. 5. Offers the worst insurance companies ever. 6. Closed on Saturdays read more

They are liars which are on your side until your vehicle is involved in an accident and not your fault. We specifically asked about uninsured motorists coverage for our vehicle when converting our policy from our mom who done business with this place for over 6 decades. Deceived and lied to about our coverage. Beware of companies such as this one. They place even no accident drivers and elderly with low rated, no moral or ethics companies that find a way not to cover your car, even if you are not at fault. I DON'T RECOMMEND AT ALL. You are better going with a higher level coverage companies if you want to be covered properly. DECEPTIVELY IMMORAL. read more

Amazing customer service and there are no words to say how wonderful our rep Fabian Martinez is. He makes it so easy to renew our policy and is always extremely helpful, polite and never fails to inquire if we have any questions. I love the customer service, the extra mile he goes through to provide me with the peace of mind of never letting my policy expire. Provides me with the documents straight to my email and even creates tabs for my required signature. How easy and convenient is that?!!! Talk about going above and beyond! Thanks again to our local agent Fabian Martinez for the great customer service and excellent insurance read more

I've always experienced excellent customer service from this company. Fast, courteous & efficient customer service representatives. HOWEVER...that being said, the actual problem doesn't lie with Eagle Insurance. The problem lies with FOUNDERS INSURANCE COMPANY, the actual company that provides the insurance to Eagle Insurance. I had a car accident last year (a surgeon driving with a suspended driver's license AND no insurance) hit me from behind and made me hit a brand new Infiniti. My car was dented, the guy in front of me had dents and I had to go to the ER. Founders Insurance actually had the nerve to want to give me a lousy $300 for my troubles. Ummm my ER bill alone was over a grand, let's not even talk about the quote from Founders' auto body shop. When I got an attorney, all of a sudden it was determined that the claims adjuster was new and didn't know what she was doing. Founders finally settled after my attorney threatened to take them to arbitration. Fortunately for me, my policy had then expired and I moved on to State Farm. Would you believe that the day after my Founders/Eagle Insurance policy expired, Founders actually had the gall to call me and ask me if I wanted to renew my policy??? GTFO!!!!!! If you are in a jam and need insurance in a hurry, sure go with this company. But if you wind up in a car accident, don't look for any big payouts-you're going to be looking at a few big headaches for the next couple of months, and possible time off from work going to court and/or arbitration. In my eyes, it's so NOT worth it. read more

I have an ancient vehicle. It is a 1996 Saturn that has seen it's better days come and gone. I was not looking for full coverage or anything special. All I needed was basic, run of the mill, ordinary liability insurance and I REFUSED to pay a lot of money for this needed insurance. I recieved dozens and dozens of quotes and these guys were the best hands down. They beat the second place company by about $10 per six months. Everyone was really friendly and helpful and got me covered quickly read more

Lets face it, if you grew up in the 80's, you'll bond with anyone instantly over those commercials with the girls in tight, high waisted jeans, proclaiming, "OH look at those LOW rates!" How I relish in watching an obviously male Eagle take a squat over their car and hatch an egg with the baby eagle popping out, holding a paper quote in its beak. You know what? I'm not mad at Eagle for possibly not providing the best coverage you can get; but after being derailed inappropriately, and unfairly by a semi-major auto insurance company, I'm happy to take Eagle until the other insurance agencies are ready to behave and charge me without discriminating over my 4 accidents in 22 years. I know what I am getting into and I am happy to get what I pay for under these circumstances. Major insurance companies could learn a lot from what Eagle is providing here. I am not overspending money for coverage I know is being extended to others for a much lower rate. Insurance is exactly that. You pay out of your wallet for someone to take care of you should you be in an accident. That agency shouldn't judge you for going through a rough time. You need protection during rough times. That's why consumers are really getting insurance. You don't only protect people because you know nothing ever happens in their life. How does that make any sense? Cheers Eagle! I'd rather get what I pay for; instead of overpaying for something I shouldn't have to, and treatment I do not deserve!! read more

PLEASE PLEASE PLEASE go anywhere else for car insurance. These people are so incompetent. And yes i should have known what i was dealing with and spent the extra money to have better insurance but I never expected to need my car insurance as i haven't been in an accident for so many years. When you do actually need your company you will see how horrible they are. The "supervisor" Fred is horribly rude and disrespectful he must pass that on to Francisco. These people are no help and are just down right rude. It is not my fault that you hate your life and chose an unfortunate profession have a bit of empathy or compassion. read more

Brad at eagle was always responsive but I did tell him I wanted a new insurance company when my term was up. Some chic with such a heavy accent has called me three times to renew my policy. I can barely understand her message. This was a complaint I had with founders. I informed him of this and that I emailed brad asking for a card on July 30th when i realized i never got one in May. Novemebre comes. still no card but remember to email me to renew when I told him I wasnt renewing. read more

Eagle insurance agency has the best customer service. Very polite and knowledgeabe. They know all their products and never try to trick you into getting something you don't need. Everything can be donne via email and it is very quick and convenient. I highly recommend their services. read more

This place is absolutly wonderful. They don't have the feel of a major corporation (because theyre not) and they treat you like family. bottom line you can NOT get insurance as cheap as this place for the same amount of coverage that you can other places. I called around to about 8 different companies before deciding to RETURN to eagle because NO one can beat their price. customer service is also a very big deal to me and theres is WONDERFUL. they worked with my ex husband and i when we were late on payments, never canceled our insurance and were always polite. I had them for a year, wrecked my car and didn't renew the policy and then I bought another car that was a lemon, lost the car and my money RIGHT after purchasing insurance. I was forced to cancel the policy due to my situation and eagle worked with me and waved the cancelation fees because of my situation. This place is just the best. i will always reccommend them and go back to them only for insurance. read more

Best Car Insurance Buying Experience Ever! Eli was very thorough and got me the best deal I've seen in years. I'm very happy with the service and price. Thank you! read more

Submitted a quote online and Fabian called me 2 mins later to follow up. Got a quote and setup in 15 mins. I helped my cousins get insurance since they are new drivers with no previously driving history, Eagle's rates were by far cheaper than the big companies. read more

I am impressed with Eagle as an honest and reputable company. I mistakenly thought I needed SR-22 Insurance as mandated by the state for 3 consecutive years. Turns out, I only needed it for one year but I had alreday re-newed and paid for the next years 2012-2013 before finding this information out . I figued there was no way i'd get a refund and would have been happy with just a little money back. A lot of firms may have made me jump through a lot of hoops before refunding the money but, Eagle simply required a written statement from the State and they refunded the full amount They are honest and easy to work with- nice people there - even though i got a little testy with them, they were still nice and professional. I will buy insurance from them in the future and reccomend them read more

Quotes were easy to obtain and straight forward. The staff is polite and commutative. They have been around for a long time.

Horrible customer service. Especially with their so called supervisor Fred. This company claims they will find you the best rates, but it's lies. You're better off taking some time and shopping around your self. read more

The absolute worse Insurance company ever, First off I was a client for 4 years of Eagle and without incident , that being said due to Murpheys Law my insurance plan ended and being broke i knew i would be able to renew till the end of the month, but i got into an accident two weeks after my insurance ran out (bummer) and they would not even help me i was willing to renew that same day but no go. Secondly I renewed my policy and then went on to buy a new car and switched companies to State Farm (which was just as bad) sent them a fax, called and an email about discontinuing my policy and guess what I received a bill!! WHAT?! Fred said he would take care of it but i was still charged for 3 months even though i called 4 days after renewing my policy. i should have gotten it all back. Needless to say the worst insurance company, ZERO feedback until i saw the charge back on my CC bill. read more

When it comes to Car Insurance l can honestly say Fred Ricks has been the most personal efficient amazing agent l have had the pleasure to call for my insurance. He has been my agent for over 15 years (at least) and has always been friendly, cordial and super honest. At times, l have even come to his office as l feel he is also a friend. I feel comfortable and safe to know there are people like Fred handling my car insurance. I always go back to him. l always wait for him and quite frankly, will never switch anywhere else because of Fred. I have had State Farm insurance people calling me for reasonable quotes, but its all the same at the end. I love my insurance guy and that is all there is to it. If you want a car insurance policy quote and you have questions and or concerns this is the guy that you want to talk to. His extension number is #724 (I also can assure that the staff generally speaking are very good when it comes to customer service. They also have docu sign (online document app) which makes things soo much easier. You have your insurance in half hour via email and hard copies in the mail. They take payment upfront or monthly payments. I highly recomend for your insurance needs. read more

In the past things have been ok but for cheap insurance you do pay for what you get. I renewed my insurance on Friday, paid on Friday and it's Monday and no insurance card! I've emailed two times, called and was transferred to someones voice message. REALLY??? If I get pulled over in the City of Chicago I'm sure to get a ticket, the police is not going to care if I'm waiting on a representative to put one together. It took me to leaving a message that I would request a refund and go to another provider to actually get them emailed to me. They can do better read more

Cheap ain't always good. You get what you pay for. I just had the worse experience I could ever have from the customer service all the way down to discovering that we did not have the SR22 that we asked for when we bought a policy. The first rep put us on hold for 10 minutes; the second rep told us that he didn't know why the SR22 wasn't "added"; and the manager came onto the line as if he was just coming out of a sauna and wasn't ready to help anyone. Being honest, we were a little hot at discovering we did not have the insurance we were told we needed and then having to stay on the phone for such a long time before the manager was put on and may have said some things we should not have. I would not recommend Eagle to anyone! read more

DO NOT use this company!! I had auto insurance with them and they charged me for a service I never agreed to or signed for! They wouldn't refund my money so I had to go through the BBB. Save yourself this headache and go through a reputable company such as State Farm. I switched to State Farm and they are 1000x more professional than the people over at Eagle. read more