Allstate will not return my calls and they will not work with my shop on labor costs. My shop is charging industry standard rates for my area and Allstate wants to pay them even less than that. This leaves me with a bill that I should not have as this accident was totally not my fault. I was rear ended while sitting at a red light and, yes, my brake lights work. So instead of even trying to discuss this with me, they'd rather just avoid me. Yes, I could have gone to one of their partner shops, but that means settling for less that OEM parts. read more

My bill has always been paid on time and I have never let my policy lapse but when I call the automated line to pay my current bill over the phone each month I get a recorded message saying a cancellation has been recently sent out for non-payment, even though I am making the payment well before is is due. This is how you treat your clients? Do you think I want to hear that threat when I am making payments on time? read more

How can my awnings, screens, gutters and air quality for insurance repairs for a hail storm but not my roof read more

Allstate - Auto Insurance Near Me - Northbrook, Illinois

See all

I fortunately have not had to file any big claims. I liked the staff locally but I am not happy with their windsheild replacement policy. I no longer deal with an Allstate representative, but instead directly with safelite. Safelite handles the claim and trys to keep you in house. They tried to discourage me from using a dealership, that carried the correct windshield and sensors. From the very beginning safelite said I would have to pay for the windshield and then be reimbursed. They would not answer my question as to whether I would get a full reimbursement. They gave me their estimate of what they would pay and told me to get in touch with dealership to see if the dealership would accept their offer of payment. I also had to get them an estimate from the dealership. I was going back and forth with dealership and the Safelite. finally after I kept pressing safelite for an answer, they said it would be covered in full but not the deductible portion. They knew I was in florida and there are no deductibles with comprehensive on a windshield. They kept trying to steer me away from a dealership into their shop. My local Allstate office was of no help when I called they said to call safelite back. I am beginning to rethink my coverage with Allstate if they are contracting everything out now and I have to do the agents work with a claim and pay for the work and then try to get imy money back from them. I am not sure why they issued such a large increase recently while cutting back on service. read more

SO DISAPPOINTED & UPSET - After 40 + years of being insured with Allstate they are cancelling our homeowner's insurance because we are allegedly in a high fire zone. We have never filed a fire claim. As far as we can tell the entire state of California is a high fire risk zone. Are they pulling their business out of California? They had no problem taking our premiums all these years for the various policies we have with Allstate, multiple properties, our business, our 6 vehicles & umbrella policies. Lou called Allstate Main Office & was transferred to various persons including supervisors, and last talked with the license & service department. He was informed that nothing would change their decision & that our homeowners insurance cancellation stands. Obviously, we'll be taking all our insurance policies to another carrier since there is no loyalty on their end. So much for being in GOOD HANDS. read more

I see I'm not the only customer with issues. I signed up with Allstate because the representitive gave me a great price for my home, auto and camper. I paid a few months upfront for my auto just to find out I only paid 50% of the policy and still needed to pay the rest monthly. What sense does that make-I was also NOT informed that this was gonna happen. I was told I paid UPFRONT! When I called for clarification they could not even locate my camper insurance and was told I SHOULD be good-3 more calls later, they figured it out. Totally not acceptable. Moving on to my Home inspector-Stated I have tree limbs touching my roof- I do NOT. I told the agent my roof was old, this was not new news when I started the policy. But after inspection they told me I need to have it cleaned or replaced of the moss and non existing tree branches. Mind you, my roof is TALLLLL! i have no idea how to prove I don't have them touching without an extension ladder to take pictures. Now on my ap it states they have already canceled my home policy. It literally states on the ap the home policy ended 11/13/23-for moss?!. I do NOT know how it can already end in the future(?). Moving back to the auto policy, I keep getting email notification to get in my car and drive for the drive wise discount to be effective....I work from home...why do I need to leave to get a discount. Make it make sense. Overall DO NOT recommend with horrible company to protect you. They do NOT. read more

Should have stayed with Mercury. There was no issues. The times I used them. Allstate however. First claim. My wife was rear ended. Made a claim with Allstate. We have full coverage. When car was ready. The body shop informed me that I had to pay $1000 deductible. Were not at fault mind you. Allstate said we have to pay the deductible. Then they will get the deductible from other Insurance. And forward payment to me. Not to mention they informed me. That it is a lengthy process to get my refund?? Now this is the slap In the face. If the other party was uninsured or a hit and run. They would wave the deductible. This is a horrible way to treat your customers. So if your reading this. Now you know. Going back to mercury. Asap. read more

One only gets insurance just in case you need it. I need my insurance now and am not getting good service. I had my car broke into on Wednesday morning and promptly filed a claim submitting photos through quickfoto claim. They state that they usually give you an estimate by the end of the same business day. As of Friday morning I had not gotten an estimate and contacted them to find out what is going on. They stated it had been reassigned as the adjuster was managing a number of claims yet they could not and are not expediting it with the new adjuster. They said they would try to have it by the end of business or by Monday at least. Monday is Veterans Day. I highly doubt with how all American it is in Texas that they are going to work on this claim on Monday. It's Saturday and they didn't complete the estimate which now means that I won't get an estimate until Tuesday at the soonest nearly a week after the incident. This process has added insult to injury. It's a violation having someone break into your car they have not been diligent in making it right by quickly processing my claim. Insurance is for when you need it they have shown that you don't really get that you promise of what you have paid for with them. I don't know what I've been paying them for. I need indemnity for the processing period. read more

Allstate, why are you delaying your decision for coverage for my insurance claim? You had TWO insurance adjusters come to our house with the same results: A busted pipe inside of our wall that is causing damage/mold. Why do we have to wait until Monday for a decision? Are we being treated in this fashion because of our zip code? I have two children, one with asthma, and her health will be compromised if we return to our home without fully resolving the problem with the mold. This is a serious matter and I will not compromise my family because Allstate is trying to figure out coverage. WHERE IS THE URGENCY?! read more

if I could give this company a zero I would. cancelled my homeowners insurance with this company. they waited a week to do it and then sent me a bill for 53 dollars. called them they said don't worry about it. just saw it on my credit report for non payment. you will truly regret buying insurance from this company. read more

If I can give no stars, I would. I've been a customer with Allstate for over a year now. I'm paying about $300 per month for my vehicle when I first signed up with Allstate in August 2022 I did it over the phone with the representative come to find out he entered my bank account information wrong I did call about this issue and I did fix the issue with one of the representatives and she also stated that that representative enter my bank account information wrong that's why I had two payments got kicked back and the Allstate policies says if you have two payments I could kick back you cannot have auto pay for 13 months. Obviously, this was a representatives fault issue not the customer issue but as a customer, I am getting punished and paying extra per month for a customer service representative mistake. Also my second issue with Allstate is they use a different address that I am no longer live at and use that address as my current address so I was paying additional extra which I still to this day. Do not know how they got that address. What the bad customer service and just bad in general I wouldn't recommend nobody going with Allstate. I just feel that all they care about is their money and that is it they do not care about their customers once so ever. read more

I've tried Allstate customer service and basically got the run around. I will be searching for a new insurance company

They screeed me over they even adjusted amount so yhe would not cover storm damsge do yourself a favor get someone who actually cares about you. 3 of their inspectors said storm damage. Did they listen NO they adjusted claim in their favor. 16 months sgo they inspected roof and told us to cut ttees . We did they then told mr we were covered black mold on sheetrock. Damage could have worse husband put plywood in attic you ate not im good hand w allstate. read more

The new process was so much easier. I called, got a text link and then went online filled out a form and then it gave me an eta and the service providers info. The eta was accurate and the service provider was great. Sucks to be stuck but when you need help I'm glad to know I've got someone dependable on my side. read more

Very good customer service. The guy that came out and helped us was extremely knowledgeable and saved us a lot of money on a tow that wasn't necessary. All in all a great customer experience. read more

So, my Uncle passed away and in his folder is an Allstate life policy booklet dated 1976 with an amended policy (same number with a -1 after it) dated 1995. 1995 has my name as a beneficiary after his mother passed away. Four dopes on the phone who hate their job have no information about it and no clue of what to do; and this is with his policy number, his name, his Social Sec. number. The fifth dope I called two weeks later gave me a fax number to fax the policy information, some sort of "research department". Two weeks later only crickets. Not even a followup that we are looking into it. I wonder how many policies of Allstate are conveniently lost or are unavailable to view? Someone is lining their pockets by not paying. read more

Full of BS..Someone hit my car and I had to do all the leg work. Had to file a police report to get this hit and run covered under Underinsured/Uninsured. I gave them the license plate number but not the state..Once I gave them the state info I received from the police department they had to do another investigation. This person had the same insurance and then I was told..they are denying liability but not coverage, what? Of course they are not denying coverage..they are insured by you,..Allstate. Now they want me to pay my collision deductible for something that is not my fault.. Canceling my plan with them. Joke read more

This is a terrible insurance company to work with. I was hit while parked in a parking lot and because the insured did not call them back - they state there is no evidence?! Convenient for the insured to just ignore inquiry? I guess I'll need to call the police for a simple parking lot ding. I would think they'll be thrilled about that. I've already spent hours trying to get my truck fixed. They are happy to suggest I can just call my insurance to have them take care of it. Despicable. read more

Got a policy because I was moving and my vehicle hadn't ever been on a road trip. Second day 5:30 AM started out and the battery light came on [alternator quit] so I called Allstate. The woman that took my call tried to help and after an extended call figured out where I was. Then it it went bad, received several text messages saying they were looking for a provider. By 8:30 I had been looking for other help and found someone. Called Allstate back to cancel the call and the man that answered said he couldn't find my request for service!!! They might be able to help you if you're in a metro area but don't hold your breath if you're middle of nowhere on a Sunday morning. read more

I filed a claim with Allstate and they assigned it to someone who was out of the office for two weeks. Their voice mail would not take messages and their phone prompt for immediate assistance stated no one was available and then hung up. This was the worst customer service ever. Do not use Allstate. I expect there is a reason they are going out of business. DO NOT buy anything from Allstate. They do not pay their claims. read more

We though Allstate was a decent home insurance company until it was too late. If you have hail damage an older roof they will pay you Actual cash value instead of replacement cost value, like quality insurance should. This was never explained to us when we took out the policy years ago. Don't be another victim! read more

Its a shame the lowest review I can give is 1 star when this company doesn't deserve even that. I was in a car accident in the middle of June 2022, and for the first 3 weeks, All State had my car sitting in a tow yard accruing storage fees. The representative that was assigned to me, Santiago Castro, flat out ghosted me for a week with no communication, didn't respond to my phone calls, my emails, nothing. I got his supervisor involved, James Shearl, and he has only contacted me twice by email. Once to say after 2 and half weeks that my car had been moved to a free storage facility, and that an appraiser would contact me after looking at my car. Everyone with insurance, especially full coverage, top dollar, everything coverage, would hope that their money is going towards speedy resolution. It hasn't in my case. All State is now screening my calls and will not respond to me on Any platform. My car isn't drivable, I'm a 100% disabled veteran who has appointments I have missed because of All States inability to do their job. I hope that with this review, someone higher up sees it and it lights a fire under their ass to get going with my claim. I can't believe I pay $162 a month to these clowns! For Anyone who works at All State that has any kind of authority, please address my claim. I've had a body shop ready and waiting to take my car in if it can be fixed, and I have someone to buy a new car from if it cannot be. All I ask is that you quit siphoning my loss check so I can make one of these two options happen. Also, the employees contact info are Santiago Castro - (336)331-0635 (Supervisor) James Shearl - 336-331-0758 This is awful service and I hope in reading my yelp review that some good comes from this, and some consequences fall on these 2 negligent employees who will not make contact with me. read more

Worst insurance company ever! I will never recommend them to anyone. They charged my bank account for a payment when I don't even have insurance with them and then refused to refund it. They are rude and greedy. Stay away!!!! read more

What a joke, but they did make me laugh! "Billy," a customer rep, stated that "Once an Allstate customer, always a customer." I lol. The following is an email I sent to my mom's agent after she was canceled. May 19, 2017 Mr. Gonzalez, I am writing this on behalf of my 88 year old widowed mother. I am just disgusted once again (we had a bad experience with Allstate years ago, and we have never used them since) at this company's immoral actions. My parents have been loyal Allstate customers their entire married life. My poor father died about 4 years ago, leaving my mom to have to take over all personal business at 83 years old. We thought we could count on their loyalty to this company being repaid in kind. How wrong we were. Because there was a freak fire in the Phelan area, my mother's policy was canceled, and it became very difficult to procure new coverage. My parents, in all of these years having their autos and homes insured with Allstate, have never had any kind of major claim. When my mom needed to be in "good hands," this is how she is rewarded. Good hands my foot! Allstate has been acting in bad faith for years, and getting away with it. And just as an aside, the fire did not ever endanger her home. She was never required to evacuate her home, neither voluntarily nor mandatorily. Her home is NOT in a high risk area. A little research would have been in order here. Allstate is just a fair weather company, and one that absolutely cannot be counted on for the very thing that premiums are paid for over the years. Shame on this practice! I intend to post this complaint on Facebook and contact the BBB, as well as look in to other available options. I'm sure your company is too big to care about the few things people can do for a remedy, but I will do my small part to expose how unreliable this organization actually is. Maybe contacting a few local news organizations would be an option. I am writing this in anger, so I hope it is coherent enough for you to get the message. ALLSTATE IS HORRIBLE! Show quoted text read more

Never get Allstate insurance. You are not in good hands. I paid Allstate for 8 years over 1200 dollars per year. I had auto and homeowners insurance, with no claims that was my fault. We had really bad storm in the Midwest a couple of weeks ago and my roof started leaking. It had never leaked before. I filed a claim and it was partially approved. They didn't pay for the roof, but they paid for the water stains on the ceiling. I advised them that the water stains came from the roof leak. They advised me that the roof was installed incorrectly, so they are not paying for it. I paid them 8 years for a roof they were never going to cover. I ask why they didn't tell me that 8 years ago. I paid them over 13,000 over the course of 8 years. The adjusters were very rude and the hold time is extremely long. Allstate Is a fair weather friend . Beware, especially homeowners insurance. read more

Allstate is unethical and arbitrary in its settlement of Claims. A person insured by Allstate backed into my car on Dec 16, 2019. Allstate Insurance is liable for all ordinary and necessary expenses to get the car repaired. Allstate assigned claim # 000572092914B02 and came to my house, took photos of the car, and provided an estimate of $487.06, which is inaccurate. I obtained 5 estimates. All but one were considerably higher than Allstate's estimate. I incurred 38 Miles at $.575 (source IRS) or $21.85 to obtain the estimates. I kept a complete record of the mileage and destinations. Allstate used my estimates to increase the amount of the estimate and the damages allowed, but refuses to pay the mileage. Allstate is responsible for all ordinary and necessary expenses of getting the car repaired. Had I not have gotten additional estimates, Allstate would not have had the data necessary to compute the correct amount of the repairs. Therefore the mileage to obtain the estimates is an ordinary and necessary part of the costs of repair. The car has been repaired, but despite several requests, Allstate refuses to pay the amount for the mileage incurred, $21.85. They state the reason is that it is not in accordance with their rules. Any auto insurance policy by nature covers all ordinary and necessary costs to repair the auto. They owe me $21.85. read more

Absolutely. Awful. People are unhelpful. The phone "disconnects" constantly. No one will call you back so you have to wait on hold again until someone else answers. The hold times when calling are ridiculous, forty five minuets wait almost every time you call. Never had a wait time less then thirty minuets. I was rear ended by an AllState driver and they are not paying for a rental car for me. Not only that but because of COVID-19 they will not send anyone out to look at my cars damage. They had me send in pictures of the damage and gave an estimate of what it would cost to fix my car. The estimate is two-thousand dollars less than what it cost to fix my car and they are telling me I have to pay the rest when the accident was 0% my fault I was stopped at a light and rear ended. I feel like they are talking down to me and believe I am dumb because I am a young driver. Just know you are far from being in good hands. read more

I have had Allstate motor club for over 30 years. They have saved me more times than I can count. Unlocked my cars. Fixed my tires, towed my cars. I doubt know what I would have done without them. When my kids got old enough to drive, I put them in it too which gave me peace if mind. I highly recommend them. read more

We had a hailstorm and Allsate came out and the guy told us we had hail damage but he was not supposed to tell us. We called a roofing contractor and they agreed we had hail damage. Allstate sent me a letter rather quickly denying my claim and telling me my claim was closed. I asked to speak with his manager and From the get go it ended up being a wild goose chase. They told me they did not have the 2 estimates my roofers sent them. They said they did not receive the photos of the roof please send more. They then told me the pic were blurry. I called another Allstste number and asked if she would look at the pics and tell me if they were clear and she said yes they were clear.I also called that number because these different adjusters told me they did not have any estimates from my roofers. I asked if they could look for the estimates and she found both and I asked if she would send them to the adustor she said she would. Talked to the adjuster the next day she said she did not have estimates . I called the other number and they put me intouch with manager and he said he had them. After all this they tell me it is not hail damage just wear and tear. Even though their own roofer told me it was hai damage. read more

I've had fraud issues with a woman using my address. Today, an All-State offer came with this woman's name. I called the agent, Chris Okeleye, attempting to explain the situation, but he refused to listen to me and started screaming at me almost immediately. He claimed her name with my address showed up on a list he bought. That would only happen if there's some fraud this woman is committing Obviously, he's either too stupid to understand my request or he's in on the scam. Either way, I would stay away from an idiot or con artist. read more

Clinton Woods is and was so disrespectful. He says he has been reaching out to his client that hit my car i found out he lied He got upset because i kept calling him. I have only one car and i can't get in or out my driver side of my door so yes i want to know what's going own with my case he never ask abot my injuries Then i ask for his Supervisor he said he wasnt in i said well give me his phone number he said i will connect you no i want his phone number. Then he also said he had left numerous messages with his Allstate clients wife for him to return his call about the wreck . My piont is if he hasn't called you back in 3 days what make you think he's going to call you back .My point is im here with no car due to your Clients negligence and but Your being rude and disrespectful to me like lm your client and i hit your car .I dont understand how Allstate or anyone else. Very unprofessional read more

They suck in every way. They gave me a false quote twice and told me everything went through and half an hour later they called me and said my insurance went up. DON'T get Allstate if you want loyalty and trust. read more

While other companies let you cancel with just one phone call. Not All State! They pass the ball around & also make you fill out form & required other documents even after you've already positively ID'ed yourself to them! read more

So I got hit by an All-State driver on Oct4th and they said they will call me back in 2 days they never did, I called them Oct 14 someone said they will call me back and they haven't yet.. I'm very disappointed in this company and your not taking this serious enough for me ,my car was fine until an All-State driver hit me from behind ...thus could of never been statefarm , they would of had some one I hit in a rental car and a shop to take their car too...I'm just not happy with how you handle business , well at least I know what insurance not to get read more

I had the most horrible experience with ALLSTATE...very much NOT EXPECTED when motto is You're In Good Hands. Let me clarify. My experience was with the agent Marva Jean Baptiste and assistant Asia Powell of the Lawrenceville Ga office. After searching for new insurance after lapse in coverage I reached out. Mrs Asia quickly assisted with discounts like autopay, drivesafe, and bundling. She recommended I complete a new Bill of Sale with her to dismiss the lapse of coverage to obtain best quote. She quoted me 196 for deposit and mthly pay for auto and renters coverage policies. She emailed and advised me to complete new BOS with new date and my policy and quote would be done. Of course I accepted and the emailed policies, Insurance info and took my money. When I noticed the AP was set to take out an additional 100+ more than quotes. I was furious, I called agent Mes. Baptiste for answers. She had absolutely NONE for me, I asked was she my agent and why she couldn't help me, she stated that my policy writer, Ms Powell could better assist, she new nothing and could only transfer me. When connected with Ms Powell, she couldn't help as well, after about 3 phone calls, she started texting and blamed the underwriting team. I asked why she had me do a BOS if it wouldn't help, she stated the underwriting team has the final word, and although they accepted her BOS, they still saw the lapse of coverage, which made the payments go up, all she can do now is see how she can further discount it. She then texted that she can only get it down by 15bucks, which was still 85 more than originally quoted. I felt that the quote, service, advice, and recommendations were ALL UNPROFESSIONAL, not proving to be in good hands. She then text that all she can do was have her manager give me a call, when I asked for cancellation and refund. Now, my agent Mrs. Marva Jean Baptiste wants to talk and chime in, after she told me there was nothing she can do to help. I told.her if she couldn't help then, there's no need to now. I didn't want to hear anymore lies, excuses, or explanations about how they misguided me, lied, and planned to steal my.money and overdraw my account, being dishonest about their quote. She got more upset and more attitude with me because I didn't want to listen anymore. I asked for her superior, which she denied access. I repeatedly asked for cancellation and how long it would take for refund. She wouldn't answer me, only wanted me to NOW hear what she had to say. I asked would I need to call the corporate office for ALLSTATE, she replied, Please Do. I disconnected and called corporate office of ALLSTATE, where I got professional customer service by a Mrs.Elisia, who listened to my concerns, apologized on the company's behalf, and helped me with my cancellation, full refund, and a survey for my experience. Which I gladly filled out, because as a member of society, I want my community to know about these companies don't deserve our hard earned money, keeping them rich, by just giving us our behinds to kiss. Let's make a change, and put our money where it matters. With companies they can respect and give back to us just as much as we keep their businesses alive and well. Thank you Elisia. Mrs Baptiste and Mrs Powell, NEVER AGAIN.. if you get paid to do a job...DO IT WELL...OR RESIGN... read more

So many bad stories about Allstate. Seems like they only want your money and when it comes down to getting your claim for an accident that wasn't your fault. You have to hop through obstacle courses just to get it. The agents seem lazy where they would transfer your calls all the time. Because they don't want to deal with you. I had a run-in with a car insurance agent. I went online and search for a quote for a new car that I've got. After getting multiple calls from different agents from different companies. After finding the right price. I signed the deal with one. Afterward, I was still getting calls from different insurance companies. I politely stated that I have currently found one already. They in turn said that they will take my number off their call list. Now about Allstate. I was driving and got a call from one of their agents. I answered it through my car's Bluetooth. I politely told them the same thing. This guy actually said " Whatever and hangs up." Well, Good thing I didn't go with them. BTW I had them before and they put me through hell. That's why I didn't bother going on their site to get a quote. read more

Long story short...Had a tree uproot and fall through house back in May when a Tornado hit my town, went through one room, through hallway and into the master bedroom, ripping electrical down, pushing ceiling through in all three rooms including cracking ceiling in hall and master bathroom and flooding garage ruining workbench and all insulation. Allstate sent out a mitigation company to remove damaged/ wet sections of house THEN ALMOST 3 WEEKS LATER....All-states adjuster Nathan Clark finally came out to inspect- spent maybe 20 minutes looking at damages. Claimed to have only seen damage in one room, and also that the main electrical supply line that was pulled down by tree is only 110V and that my house does not have 220(every house has 220 at washer/dryer), as well as he mis-measured back side of house... the adjuster on the phone side of things Rasha Maxwell agreed with his findings, and would not send a second adjuster when recommended 3 months ago shortly after initial approval for NEARLY 40K LESS THAN QUOTED to bring back to pre-loss condition(yet they paid the tree guy 17k without batting an eyelash, but wont budge on dwelling repair...?) Now here we are in October, a New adjuster has been assigned for reasons unknown to me and he has agreed to send another field adjuster out to re-assess the damages now that the roofing and structural repairs have been made and siding is back on the house(which they only approved portions of...). Bottom line is they are going to Nickle and Dime you every chance they get, and they are not out to help their customers. only to save money On a positive note- Joe Adacchio my agent has been very supportive in trying to get this all resolved, but not having any luck working with their joke of a Claims Adjudication Team read more

See all

I would give Alstate zero stars if I could.  I have had Alstate Insurance since 2008.  Home and Auto.  Several years ago a storm damaged my roof and water leaked in and damaged the ceiling.  Alstate Claims Adjuster stated there was nothing wrong with my roof.  Had to pay out of pocket.  In 2022 an ice storm damaged my roof.  I did some research and found out Alstate pays Hancock as a thrid party to do inspections to deny claims.  Hancock has less than a 2 star rating with BBB.  I requested an alternative to Hancock and was denied.  Hancock stated there was no damage to my roof and my claim was denied.  I would advise you to find a better insurance company if there is such a thing.  You are NOT in good hands with Alstate. read more

if I could give zero stars I would, but 1 is the lowest. after switching to a new company when I bought my home allstate canceled my policy as per request. the company did not notify of any payment required on phone, email, or the app. months later I am still trying to dispute a collections claim that is now on my credit report. I have contacted with no reply from all state. this company's practices are terrible and customer service is no help at all. I would not ever recommend anyone using them for insurance. oh and when I had them they increased policies with no notifications prior that an increase was coming. read more

I have to say ((BUYER BEWARE)) ESPECIALLY if you are purchasing a business policy!!! We just found out; and it took us weeks of trying to reach anyone to find this out, but our business policy never covered ANYTHING for the past 20+ years! After we finally reached someone to look at it, who had to reach someone, who had to reach someone else. THEY WROTE THE POLICY WRONG AGAIN!!! We canceled and got a different companies help because we couldn't reach anyone about the new policy being wrong too. Wrong addresses listed again. Though we went over and over it, sure it would be right this time..... wrong again! THOUSANDS of dollars spent and never a days coverage. I'm shocked they didn't even have the DECENCY to write the new policy with the correct business address or give us a number to reach someone and WILL NOT call you back. It's crazy.....Please be careful guys! read more