This is the Worst Insurance Company I ever Had All State your in BAD HANDS I PAID a whole Year and after I had roof insurance they switched the paper work on their own talking about the roof doesn't look so good they try to tell us that after they took my MONEY THE WORST COMPANY EVER read more

Two bad experiences weeks apart with Allstate. One with home insurance: our neighbors tree was rotted and fell down into our yard and destroying the fence. Even though it was clearly the fault of our neighbors, Allstate said if we filed a claim against them and won, which we would, that it would count as a point against us and if we filed another claim within 5 years our insurance rate would go up 60%! Are you kidding me? That's the point of our home owners insurance and it isn't cheap! You're telling even if it's not our fault and we win in court it still counts against us? There's much cheaper options and I can say we'll definitely be switching insurance. Now on car insurance: I was in an accident on May 11, I was assigned Daniel Green as my agent handling my claim and I can say as of writing this review I STILL have not been contacted by him at all. I've called him and left voicemails at least 10 times, no callback. I only found out my car was totalled by calling the local office and having them look up my claim number, there I received the name and number for the total loss adjustor and was able to call him to get things moving along. I've been without a car, no rental, nothing done on Allstate's part from Daniel Green and it's bad faith at this point, if the adjustor wasn't helping get things taken care of and the in person agents hadn't been helpful at least getting me information on what was going on and who to reach out to I'd be taking Allstate to court. With Allstate, you are not in good hands. Go elsewhere for you home and auto insurance needs. read more

They jacked my rate up multiple times for no reason (no accidents, tickets, etc.) and not bother to tell you why. Then when you tell them you are not renewing, they still charge you and end up in collections! Total rip-off, poor service, not responsive. Worst insurance and agency I have ever dealt with. Buyer beware!!! read more

Please be aware of Allstate Insurance for auto and home. I switched over to Allstate about 3 years ago. I regret it and am in the process of switching over to another company. Here are the 2 reasons: 1. For my auto premiums, they have shot up over 25%. So for me and my daughter it is costing me over $3,000 a year. My daughter came out from work and found that her car was hit, while parked, by the snow plow company. She called Allstate to inform them that someone had hit her. The plowing company was apologetic and accepted responsibility and is paying out to repair her car; however, Allstate said that she filed a claim. She did not file a claim, she notified them to let them know what had taken place. Then I receive a letter in the mail saying that she filed a claim, when she did not. Allstate claim center was not willing to acknowledge that she did not file a claim. A representative calls me back, and I tell her that what is taking place is terrible and she hangs up on me. 2. My home owners premium has gone up over 50% and I have never made a claim on it. I would have expected a whole lot more. If anyone has a recommendation for an agent please let me know. read more

The claims department is terrible. I got denied renters insurance for a claim for a toilet and they say it was a sump pump. Will be taking them to court. It's the Principle. Get insurance with another company. read more

Allstate is absolutely the worst insurance company ever. I would never recommend them. They literally worked as hard as they could to steal from my 95 year old mother after a wind storm tore off her roof. It took almost a year to settle the claim. After their initial offering for less then 50% of what it actually cost to have the work done. Dozens of phone calls, spread sheets and hours of screaming at them on the phone. If I did not advocate for her, they would have victimized her. I would put them in the category of thieves, and thats being nice. read more

I have read a lot of reviews and didn't want to just go based off that because they have always been nice and honest with me until I filed my claim on my roof. I'm worried to continue my insurance with Allstate because I don't want something else to happen and then not have my back. We had a hail storm come through and the my roofing guy was amazed at the damage that it caused. Allstate sent out an adjuster to review everything we have claimed. He took pictures of everything. Tina Harmon was my Allstate contact for my claim. She gave me a call a few days later and stated she did not see any damage and the interior damage has been an ongoing thing and not sudden. So In conclusion they're not helping. Proceeded to close my claim when I mentioned I'd like to review everything . I got the report the adjuster made and I was shocked! So I called Tina back and confronted her on some issues I saw in general. She admitted to hail damage on my vent. Which I have recorded. Then proceeds to say it hit the vent but not the rest of the roof and it was just blisters. Be careful with Allstate. Hopefully this can be resolved. Thanks. read more

My advice to anyone is to never go with allstate, If I could give them a -0 they would surely score that, If you decide to cancel your insurance with them and go to another Carrier they do not even want to pay you back the difference what they owe you, Allstate sucks!!!! read more

Allstate is a joke and they don't email you back. The slogan they have is something they need to change immediately because you are NEVER IN GOOD HANDS. RUN from this company because they don't care about anything but taking money from customers and when it comes time you need them, they end up ignoring you. Perhaps it's why they have 1.3 stars. No surprise many are leaving this company because ANYPLACE IS A BETTER OPTION FOR YOU!!!!! They are so lazy at investigations and never call witnesses so you will lose if you have to pursue a case so, AGAIN DONT WASTE TIME GOING WITH ALLSTATE. I know they'll try to rely to cover themselves but it's to late since they ignored us when we needed help. read more

Allstate is not a good business. Management is completely out of touch with the needs of lower level employees and customers. They mistreat employees and make bad policies for customer. Would not recommend using their insurance and definitely would not recommend working there. read more

Our experience with Allstate has been surprisingly positive. I say 'surprisingly' because we've all heard the auto insurance horror stories, but our claim was actually resolved smoothly and in a fair way. A few weeks ago, we were hit by a young driver who ran a red light at a major intersection, hit us, then his car spun out and hit another car, which then hit another. A 4-car crash. The police were called and we found out he was arrested for DUI. Luckily, we did not have any injuries other than scrapes and bruises. But our car was totaled. Our claims process didn't start very well. You would think it was obvious who was at fault, however, the driver who hit us hired a lawyer for his DUI charges, who also tried to deny liability and claim injuries on behalf of his client. We didn't have a lawyer and we didn't have comp & collision, which meant our own insurance company wasn't interested in helping us in any way. It quickly became obvious that we were going to be on our own and at the mercy of Allstate's adjustors, so we braced ourselves for the worst. However, after our statement exactly matched the statement of the third driver involved, Allstate immediately accepted full responsibility for the accident. From that point on, it all went very smoothly. They offered a settlement for injuries (which we didn't even expect) and their assessor who came to look at the car declared it totaled and offered us a settlement amount that was on par with Kelley Blue Book -- on the high end no less. In other words, a totally fair settlement. We expected to get low-balled and have to haggle, but it wasn't the case. As soon as we accepted their offer, payment was made through same-day bank transfer. They also reimbursed our towing & storage bill in full. Shout out to Katie Jennings in Livermore, CA who was our Claims Processor. Also, her assistant, Casey, and the assessor, Peter. We couldn't believe how smoothly it all went and how everyone worked with us and was so helpful, even though they were the ones having to pay. Based on our experience, I can't say one bad thing about the Allstate Claims process. The experience has even made us wonder if we should be switching our auto insurance to them since they were actually nicer and more helpful than our own insurance of six years. read more

had Allstate in California it used to be good my agent was An Dang and Beyoncé and they where always extremely helpful and knowledgeable, The new agents now Marcos Cabezas was Very Rude an he didn't know shit no initiative to help at all! I told him I was taken of the Easy pay by mistake so I wanted to knw why that was and also why I had to pay the full price for new policy and not legible for monthly installments anymore. He pretty Much said cause I was taken off the easy pay for making an online payment now I had to pay the full balance for 6 months to renew Although I wasn't aware of that. to make a long story short he told me go ahead look for a different insurance it will be the same thing all insurances are doing this now an if you dont like it Cancel. so I did and I got another insurance the next day cheaper by 240$ and only 2 months pay up front and no hassle. (ps and I had the good driver discount at Allstate) smh. read more

I've been with Allstate for many years--more than 20, and have almost always had great service. Even when it wasn't great, it was very good. Prompt, courteous, and skilled service. read more

Rude on the phone and messy claims department I would give this company ZERO stars if possible! 1st: Car broke on the Interstate, they send a "link" that doesn't work. Someone on the phone hangs up in the middle of the call. Got towing company myself. 2nd: sent in claim, they misread the date as expired. Sent explanation with original receipt, and they day they didn't receive the letter. Sent everything again (address confirmed!) but they even didn't receive that second letter! Cancelled membership. read more

My wife and I had the unfortunate incident of having a sewer line in our condo break in the wall behind our kitchen sink. Our kitchen was flooded with sewage all the way into our living room. Water is one of the most damaging things that can happen in your house and when it is sewage, it is so much worse. We tried our best to soak up the sewage, but we had a laminate floor and liquid came up between the seams on every step. We needed help! I called the Allstate claim line and one of the first questions asked was if we needed help and I said yes. They said that help was on the way and we'd have a call from an emergency water cleanup team within 2 hours. We were way in over our heads and this was such a relief to our ears. 2 hours later we got a call, but not the one we were expecting. Allstate called back and said that no one was coming. I asked why and they said until responsibility for the damage was established, they wouldn't be sending anyone. I needed to upload the HOA's covenants and insurance policy and they would be assessed on Monday. This was Saturday and my kitchen is covered in sewage. Every minute that went by was causing more damage as the sewage soaked into the subfloor, walls, and swelled the laminate & cabinets. I had no choice but to rip up the flooring and do my best to get the sewage sucked up. This was horrible and nasty work that I wouldn't wish on anyone. Monday comes and nothing. No call from Allstate, no e-mail, no update in the online claim center. Midday I call my local agent and ask for help. I'm asking what to do, what to document, when an adjuster will be out. They're more or less helpless as it is being handled by a claims team in Kansas City. Tuesday morning comes and I finally get a call from a water recovery company that says they'll be coming out near the end of the day. I and my wife continue to strip the soaked kitchen and take pictures along the way showing everything. By the time they arrive with a crew everything is out of the kitchen down to the subfloor. They look around, snap a few pictures, and test for how wet things are. Yup, they're wet and all they can offer at this point is to leave a dehumidifier with the warning that Allstate has authorized no payment to them, so the bill is mine. I call and leave messages for the claims team, but no response until Thursday morning. Claim denied. What? No adjuster has been there, I have provided no pictures to Allstate and nothing more beyond the initial claim. I protested, how could they come to this conclusion with no inspection. The person on the phone stated that they looked at the pictures from the water recovery company and determined it was not a covered claim. The rationale was that there was some mold behind the cabinets, so the water damage was an ongoing condition and the flooring was already damaged before the flood. I argued that there was no mold on the laminate, under-layment, floor, or subfloor and I had the pictures to prove it. She wouldn't accept the pictures and said that an adjuster would have to come out to inspect. Great! Send them out. Ok, they'll be there in a week. Can you imagine what it would be like to live with a kitchen soaked in sewage for nearly 2 weeks? I begged them to come out sooner, but she refused. I told them that I couldn't be without a kitchen for that long and had to continue to work on the kitchen as we had to have a place to live. They said there was nothing they would do and the schedule is the schedule. I agreed to the appointment, but told them that all there would be left to look at then would be pictures. She then summarily closed the claim. I escalated to her supervisor and he was no help. He said the claim was already closed and would not be reopened because I refused to allow an inspection. I told him that was a lie and I would meet the adjuster, but there would only be pictures to review by that time. He said that was the same as refusing. I asked if this had happened to his own home, would he leave sewage soaking for 2 weeks while waiting for an adjuster to show up? He said no, but that was what he was asking me to do. My local agent assessed my pictures and agreed that the mold and the water damage were two different incidents. He escalated and tried to have the claim reopened, but after a full month, the response was if the damage couldn't be inspected, the claim would remain closed. I'm not as upset about the claim denial as I am the lack of service that I thought I was paying for. I always justified paying the higher premiums for Allstate because if something big happened, they'd be there to help. The only thing the "good hands" at Allstate are for is collecting your premiums. Prior to this incident I had been an Allstate Homeowner customer for 25 years and had never had a single claim. This is how Allstate treats their long-term customers, look for other reviews with similar stories. I won't be a customer for much longer. read more

This is one of the worst insurances I've ever had to displeasure of dealing twice as a non customer of dealing with their customer hitting my car. I have a rent pending auto claim with them now, due to their customer driving at a high rate of speed, and losing control, according to a eye witness! And speedily hit a tree on my company's property, drugged the tree, the tree hit my co-worker's car and she then hit the back of my parked car, and knocked my bumper clean off! She tried to flee the scene but thanks to her getting a flat tire, and the eyewitness she was stucked, and was nonchalant about the whole thing, the police took 2 hours to come and take the report. AllState is stalling the incident due to allegedly not being able to contact the customer responsible for hitting my car. So it's in limbo and pending, and I sent pictures and now I'm waiting for the delayed police report to be ready! I'm currently trying find a lawyer that will sue AllState and it's customer, so anybody know a attorney that will take on these kinda cases please email me I'd appreciate it. And I'm filing a small claims case against their customer to get her license suspended because she doesn't need to be driving on the street and not taking responsibility for the damage she caused to my car, and fleeing the scene of a accident. I'm encouraging my sister who has AllState insurance to change and I'm helping her look for a more responsible insurance company, because I am not in good hands with AllState! I'm going through their stall tactics, representatives giving different statuses on the claim, pay for your own rental car and they say they'll reimburse you ( And this on a claim that your customer caused the accident), It's so bad until their like dealing with someone that doesn't have insurance. And yes I join these many other people that have expressed their bad experiences with AllState. I wish I could have given them zero stars, but of course I couldn't post this review and warn others of this awful insurance and let them know you are not in good hands with AllState!!!! read more

Was an Allstate customer 11 years for Home, 4 cars, and an Umbrella Liability all of which cost me about $4500 per year. So all together I paid them about $50K during that time. My daughter had 1 claim for a fender bender which they paid $1,100, otherwise I was claim free. One night I was driving on interstate highway in a remote a remote area, pitch black sky, and my car engine light came on. I pulled over and read my owners manual while trucks flew by at 80 MPH scaring the heck out of me. I got out of the car and walked away from the interstate and called Allstate Roadside Assistance. They took forever to answer and then I was on hold 45 minutes while they tried to find a tow company to come rescue me and tow my car. The Allstate agent finally got back on phone and said "we can't find anyone that is willing to come tow your car, sorry". I was in shock...I told them I was only 20 miles from a nearby city and certainly they can find a tow company in the next town...the allstate agent replied "well we tried but you have your cell and our connection is good, I would recommend that you try searching on your phone for a company that will come out at night to help you out". There was a long pause and then she said "is there anything else I can help you with?" Allstate basically abandoned me in the middle of the night when I was paying them for "emergency roadside assistance". I then called 911 and the 911 operator gave me the number of the towing company they use and I called them and they came out to rescue me and tow my car. They were very nice and basically said they don't accept Allstate calls because the money Allstate pays is too low. Fast forward about 8 years later..I had some smoke damage from our fireplace when it developed a back-draft overnight and filled the entire house with smoke. I called a company that does smoke damage mitigation who quoted $9000 to clean the home to remove all smoke odors and suggested I file a claim with my insurance company. The company said, this type of claim is covered by most insurance companies. I filed a claim with Allstate who denied the claim and the adjuster said "smoke is not real damage since its not physical damage". I argued and she was persistent. Since it was not covered by insurance, my wife and I spent 5 days sanitizing our home, wiping down every surface in the home, hired a carpet company to steam clean carpets furniture and curtains, and then rented a special device to sanitize the air. We spent $5000 to do the work ourselves. A few days later (after we finished getting rid of the smoke ourselves , the same Allstate agent called to say "I'm sorry, your policy actually does cover smoke damage and we can cover that for you". Thanks alot Allstate...so much for Good Hands...I paid them $50,000 and the only times I needed their help they were worthless...so much for the "your in good hands with Allstate". Today I changed insurance companies and cancelled my Allstate home, 4 cars, and umbrella liability policy. The cost was a little bit higher..but what is the point in paying for insurance with Allstate when they won't take care of you when you have legitimate claims. I feel like I wasted $50,000 paying them premiums all these years. read more

I used them last year dropped them due to incompetence. Was hit by another driver since I had minor damage they decided to put it my fault so this liar could get his car repaired. Since mine was under the deductible I paid for my repairs. read more

Got into my first accident in 15 years. It took Allstate 13 days to ask if there were any injuries. To top it off, they also kept telling me the year were trying to get this resolved "as the other driver was in a hurry to get his car fixed." Call me crazy, but I paid my premium for the last 15 years so that Allstate could take care of me. Very disappointed and will probably not be renewing after this service read more

THE WORST! I've been a customer for many years. At time of renewal, I contacted Allstate Motor Club (AMC) questioning cost of my membership and wanting to add additional family member. All their customer service reps are in India/language barrier a huge issue. Poorly trained and incompetent. -questioned why my renewal cost was more $ than stated renewal price at website. Rep couldn't explain, but offered me a better price (why didn't you just charge me that advertised price to begin with?)? Requested to add my son/household member and received new price. Fine, so far. -new cards came in mail, no card for my son. Call to AMC. Reviewed changes and agreed upon price of renewal. Told card would be coming, confirmed price. Card never came. -On annual renewal date, AMC charged my credit card a much higher amt than I was told 2x by AMC cust. serv. reps. Called AMC on 2/21/22. Recorded message first states open 7 am central time but at 8:30 eastern they are closed. -Call later and now they are closed for the day (President's day, really, motor club closed???) C/B next day and s/w a rude rep. Explained that I had called previously x2 and that price I was being charged in $50 more that previously stated. Rep. was rude, incompetent and I asked him to cancel my policy. He said he would but was prorating. I argued that they were closed yesterday and that I attempted to cancel but couldn't and that the amt charged was different from agreed amt. Not matter. He wouldn't budge. I have now had to file a dispute w/ my credit card to dispute charges. INCOMPETENT, DISHONEST, BAIT AND SWITCH. STAY AWAY. read more

Fast, professional service! I have been very happy with this service. I have had no problems with Allstate Motor Club and will continue my membership. read more

Very good customer service. I love that they keep you informed about when the service provider will arrive. And I like that they make sure you are safe. read more

I called Allstate to get a Quote on a Mobile home I told the agent in the beginning of the call but I was calling about. After 30 minutes and taking all of my personal information she says oh we don't ensure mobile homes in Delaware. How do you not know what products your company sells!!!! That was a wasted 30 minutes of my time read more

This company in a word, sucks!! Buyer beware. This company begged us to join them when the going was good. However, my husband and I unfortunately got into an accident, which costed the company a lot of money. I thought they would just total the car, but it was their choice to fix it. Shortly after that, a deer ran out into the road, not our fault, under NY State law. Well, this wonderful company dropped us because they counted the deer accident as a loss, as well. NOT RIGHT!! Do not, under any circumstances take Allstate as your drivers insurance because you will be dropped at in a nano second. I know others who had this insurance and were also dropped. Moral of the story: They want your money, but don't want to pay out!! read more

I can say I have had many horrible experiences with Allstate. First being with milewise, I regularly got charged twice a month even after being reassured that if I switch to unlimited milewise I will only be charged for exactly 1 month. If you're not familiar with milewise they have a dashboard that keeps track of usage and when the current balance will run out, by 20-24 days (at best) I somehow ran out of my unlimited mileage. I was fed up and asked to switch to the traditional plan which I had previously been quoted $181, which was now up to $224 I made sure to request that I had roadside assistance which leads to my next issue. Back in April of 2022, My kids somehow managed to lock my keys inside the car while it was running and they were outside of the car.... I called for roadside lock out assistance (which is apparently a 3rd party) and for an hour received texts saying its taking longer than we expected to find anyone in your area, were working hard to get you your rescue. About an hour after the last text I hadn't heard anything and got on online chat due to the lack of getting anyone to answer. They replied with, well you do not have roadside assistance and will be required to pay up front for your services which can be reimbursed by Allstate (I had roadside assistance plainly stated in my policy coverage) they made me call someone else who made me pay $89 up front before they would even send someone, which according to my texts messages they had already been searching for someone to send, so it was 2 hours before they even tried to send help (thank God I was at home and not on the side of the highway with my 4 children) after paying they assigned me to 3 different companies before anyone actually arrived (6 or 7 hours later, mind you my car has been running this whole time, and I ended up barely having enough gas to get to the gas station by the time I received help) the person who finally arrived was incredibly rude and treated me like he was superior to me. I asked for him to send a receipt for reimbursement because the people who set up the assistance said they could not give me a receipt for reimbursement that the person who had given services had to give me the receipt. As of the end of May I still had not received a receipt from Anyone. Tried calling allstate, could not get answers and kept getting passed on to multiple representatives who all claimed that they couldn't help me, told me I needed to call the company who provided services to get a receipt, so I did. He belittled me about not being smart enough to realize he wouldn't have a receipt for me because he got paid a considerable amount less than what I paid up front. Back to calling around Allstate and not getting an answer, no one could help me or would help me. I spent hours on phones and online chats and the issue still to this day, August 3, 2021 has not been resolved. FF to July, my husband and I were having financial difficulties and he had just switched jobs so we were late on our payment. I paid the month of July 2022 on the 26th. I explained the situation about Jobs and how it would be difficult to pay the an additional 224 on top of the 196.91 I had just paid and requested payment to be pushed off until the 15th since you're able to adjust payments online. They said, absolutely not, and if you do not pay the other 224 by the 2nd your policy will be canceled. I told them that with my excellent payment history and time with the company should be a reason for them to work with me when I'm asking this one time for assistance, they refused. Upon deeper investigation by the agent I was chatting with, my policy was already listed as canceled. So if I did make the payment it would not have mattered anyway. Mind you my policy was supposed to have been canceled yesterday if they did not receive my payment by 11:59 pm on Monday the 1st. I told them on the 27th I wanted to cancel my policy, I made arrangements for a new insurance company to take over on the 31st. I reminded them again to cancel my insurance policy on the 31st. They sent me confirmation of canceling my services. I suspended payment on the 31st, and woke up this morning to them having taken out the money even though I went in a suspended my payment. I again got online saying I had already canceled my account and suspended pay so why were they charging me. She said "oh well, it shows your cancelation for services set to the 3rd (which is today, so why was I charged) she canceled my policy again and sent confirmation again. but as a result of what they did, my bank account is negative. I absolutely will not ever use this company again. I have had 18 whole months of nothing but bad experiences. read more

I called Allstate roadside service at 11:39 and didn't receive a call back from a tow company until 3:15 pm, leaving me stranded at a 4 way stop sign, wasn't able to drive or push car. Sheriffs dept. showed up about 2:15 and called a tow company to remove my car from the road as it was unsafe being at the bottom of the hill. I tried to contact the 1st. tow company assigned to me by the Allstate roadside service and only got automated text or a message that the phone voicemail box was full. Cancelled that one and Roadside service assigned another but meantime the tow company came that the sheriffs ordered, the best tow company around (Complete towing & recovery) The 2nd. tow company called me 1 1/2 hrs. after it had been cancelled at 3:00. I called Allstate roadside service because I felt I would receive good reliable service and I had trust in them. I would give them a negative 10 all the way around in communications and service, was a horrible experience. Would definitely not recommend. read more

Auto Clubs provide roadside assistance and many other auto travel related services. I was a member for years, till I recently CANCELLED. Their customer service is horrible! You get a foreign representative that you can hardly understand, unless you request an American agent! They owed me a refund of $80+ dollars..They said they issued a refund to a Mastercard that was on my account, and they did that arbitrarily without first contacting me. That card was closed over 1 1/2 years ago, and no longer exists, and that's where they say they issued refund. It is impossible to issue a refund to a closed account. They told me it is IMPOSSIBLE to reach someone directly in the billing department. The representative I spoke to on 8 different calls said they sent a escalated message to department & to call customer or email. They NEVER did, & I don't have my $80 refund!!! HORRIBLE BUSINESS PRACTICES! read more

i just called allstate for a quote... if you are married both cars have to be insured by allstate... i was calling for me not my husband.. he has insurance very happy with it... just me.... why... don't go with then... very very very rude. read more

you are not in good hands with allstate...called and called both local and national phone lines. no return calls. automated voicemail with no options to speak to an agent read more

They are a great company and the people that's associated with them are polite and respectful.

Have been a customer for over 20 yrs. Average service. This time, they went above and beyond. So happy for my membership.

terrible service, Slow service, computer menus and recordings that take forever, agents that try and get you to not make a claim. when you make claim they dont get back to you. read more

horrible company. They canceled my insurance out from under me without telling me. A auto payment that worked for two years on time every time did not go thru so an unknown reason. I asked them what happened and they came back with all different answers. The tech person said must have been a mistake when THEY had to manually change all the payment info on my account. No email nothing. I had no idea it was even canceled. milewise was really silly also. Ended up costing just as much as a regular plan. They totally gaslit me on everything I said and was trying to get resolved. complete bs. Go somewhere else when looking for insurance. since this also happened I have been dealing with massive identify thief problems. I see no other way how this could have happened after this issue randomly appeared. again HORRIBLE and the worst customer service thru out the whole company. Robert Mack was my agent in nj. Disgusting man. Emily, CRS373 - is that even a really person?? Never answered phone. she did a corporate investigation?? horrible service. Did not care about anything that happened. The tech people were helpful on the phone. Wish i recorded the conversations because they told me.. "weird we never sent you an email about cancelation or a payment did not go thru" and "we had to manually change your card information in our system. must have made an error on re-entering it." - thanks for saying you guys did that because allstate said.. "that's impossible" but that is ILLEGAL!! FRUAD. read more

If you have Allstate insurance - Don't hit my car! A kid about 18 in a sports car shoots out of his parking space and hits my drivers side door as I am passing behind, already almost past him. Clearly not looking where he was going. Clearly not yielding when backing up as stated in state law. Clearly at fault. We exchange information. My heart sank when he showed his insurance card for Allstate. At that point I should have called the cops. My bad. The next day I call their claims person. I already knew they would low-ball any estimate. But the person - the most hostile female I have ever tried to deal with - claimed I was 50% at fault. This would go nowhere so I hung up and called my State Farm agent. I had collision on the car, so they could deal with Allstate and subrogate. I wrote up the details of the incident and took my car in to their claims center. I left with a check for what I considered a fair amount, less my deductible. About two months later I received a State Farm check for the deductible, meaning the Allstate driver was determined at fault and they ended up paying more than I would have initially settled for. And you can bet that kid and his parents' insurance got swiftly cancelled. But for all the customers and victims posting here who have been screwed over by them, I can assure you that they treat their employees just as badly. Maybe worse. I worked at their home office in Northbrook, the one whose address is listed above, for a few years. I was a naive accountant, just out of college. It was the worst. They pay as little as they can get away with. There is no training. No advancement. When jobs opened up at higher levels, they always bring in people from the outside. Just a miserable, stagnant place to work. But even that, at the home office, was better than working in their regional offices, like the one was in Skokie IL that was well known as a sweatshop. Long hours, grueling conditions, low pay. I guess I can understand (somewhat) the miserable attitude of that claims woman I talked to. They are evaluated based on how little they can get away with on paying claims. And certainly not to promote the image and service of the company. Finally, when I did work at the Allstate office, the co-workers I got to know well acknowledged that they, like myself, had State Farm for insurance. That is the ultimate testimonial direct from insurance industry insiders. I have had State Farm for many decades now and the few incidents I have had have been handled quickly, fairly and painlessly. I have had the same agents for many, many years. They leave when they retire. Stability counts. And despite all the television ads, insurance rates are all roughly the same. One may be slightly higher than another depending on risk profile, but as always quality and service are what matter. So, after all this, if you are still foolish enough to use Allstate - STAY WAY FROM ME AND MY CAR! read more

We have motor home, cars and motorcycles. We travel with confidence that if we need help, we will get it! No worries! read more

Contacted Allstate in regards to my roof which is in poor condition. The roof has lost 72 shingles and it was installed in 1997. They sent out a contractor to assess the damage and stated that they would not replace the roof. I contacted my agent who then submitted a request for the reversal of the decision with no luck. This is even after he provided the age and the fact there was no way to fix it with out damaging more of the roof. Now there is such a thing as a "brittle test", in which someone attempts to lift the shingles on the roof without damaging the surrounding shingles in order to replace missing shingles. Did their contractor do this, NO! He spent over 1 1/2 hours walking around on the roof. I have had several reputable contractors who have stated that there is no way you can replace the damaged of missing shingles without damaging the ones around it. Here is the real kicker, I have a $5K deductible and wouldn't you know it, Allstate estimated repairs at below $5K, hmmm imagine that, just below $5K! I have been with this company for many years with my auto insurance and they have had the policy on the house for 10 years with no claims. "Your in Good Hands" what a bunch of BS. If you have Allstate do yourself a favor find a company who will be there and take care of your issues. They would sooner wait until more damage is done to the roof and perhaps the inside of my house, and then what? They will try to weasel their way out of paying for that too? One thing you can bet on, I will let everyone know exactly what Allstate is about, and how they do their customers wrong. More to come, this isn't over yet!!! read more

I have to sue them to get replacement value for my car, otherwise they are unwilling. I hope they don't take it to the point where I have to start seizing assets, but I have my doubts. I'm willing, paperwork going to the court now. read more

Pays claims fast. Having a good experience with an insurance is about as rear as finding a unicorn...They're not the cheapest insurance but the coverage is the best. I have platinum coverage and it has proven to be the best insurance I have ever had by far. That new car replacement is real. They gave me the retail value for my 2005 vehicle that had 226,000 miles. Wow. Totally unexpected and pleasantly surprised. I thought it was worthless but Allstate came through. Thanks Allstate. read more

Do not do business with Allstate Insurance on any level. I had a collision with a deer on December 11th, 2021, and that is when everything went to hell in a speeding bus. First, the roadside assistance that I pay additional money didn't arrive for over four hours. Next, the claims adjuster provided me a lowball estimate to which they stated they wouldn't pay, because I only had liability although the police report directly stated the collision with the deer was not my fault. They did stated it did not matter that it wasn't my fault, and I should not have followed the advice of their salesperson when I purchased the policy. I then took the vehicle to a shop that provided a repair estimate of $8,362.26 which was more than the overall value of the vehicle. I then chatted with multiple agents that provided me the same, old story. I'm sorry there is nothing we can do although we took your money for months knowing the repair costs were more than the vehicle's value. Each agent stated I understand your frustration, but there is nothing we can do for your liability policy. PLEASE, PLEASE do not purchase any policies from this company. I'm confident I'm not the first person that they have done this to, but I'm going to try to make myself the last. read more

I don't know why I keep giving this company opportunities. I've gotten a few quotes, they're always twice as much as everybody else. And this particular office of which I will not mention north of Denton, TX sent me a letter saying they could get me homeowners insurance for $384. When it came right down to it, that $384 became 3500. When I mention that to them, they just said: "oh the 384 was just to get your attention." That's false advertising and borderline illegal. Next time I want to get low balled, I can go to a trashy used car lot. read more