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Allstate Insurance : Mark Spinat

2.3 (3 reviews)
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Services - Allstate Insurance : Mark Spinat

Car and truck insurance

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Homeowner or property

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Wow! I cannot say enough fantastic things about Mach 5 Insurance Services! From the moment I first…read moreconnected with them, it was clear this wasn't just another insurance company; it was an experience defined by professionalism, incredible knowledge, and truly outstanding customer care. For years, I stuck with another broker in the Westminster area, primarily because it was a default recommendation from a real estate agent. That experience, frankly, was a nightmare. Our previous broker was unresponsive, and when our insurance company tried to block us from renewing our coverage, citing an "unlivable" roof (despite us having repaired it years ago and providing proof), that broker was the absolute worst to deal with. They wouldn't respond until our coverage had already lapsed and we had to scramble to find new insurance. To add insult to injury, they then tried to charge us for a renewed coverage we never agreed to! All that to say, when we finally made the switch to Mach 5 Insurance Services, it was a NIGHT AND DAY difference! Emails and phone calls are responded to incredibly FAST, which is a breath of fresh air. We worked primarily with Shannon, who is the office manager and hands down the most professional and competent insurance agent we have ever had the pleasure of working with. We love Mach 5 so much that we decided to switch the policies for both of our homes over to them, specifically requesting a change of agent so that everything would be handled by one office and with their team of honest and responsible agents. Even when it came time for our annual renewal, Mach 5 worked diligently with us to ensure we were getting the best bang for our buck. If you get the chance, I would recommend anyone and everyone to go with Mach 5 Insurance Services! They are truly exceptional!

Just got my homeowners insurance set up through Mach5, and the whole process was seamless. Shannon…read morewas amazing -- super helpful, patient, and honestly just a joy to talk to over the phone. She made everything feel easy and took the time to walk me through the details. Highly recommend working with her if you get the chance!

Progressive Insurance

Progressive Insurance

(16 reviews)

I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice,…read moreand the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience.

If I could give PROGRESSIVE INSURANCE negative stars, I damn would!! Absolutely the worst insurance…read moreexperience I've ever had!! Progressive has been completely unresponsive and careless throughout the entire claims process. We've called multiple times--no one calls back, no updates, no follow-through. It's like they disappear the moment they owe you something. I've been stuck without a car for months, all because Progressive is dragging their feet on sending a check to my finance company--and eventually to me. The lack of urgency, professionalism, and basic communication is infuriating!! I'm losing money every single day not having a car, and Progressive couldn't care less. There's no accountability, no empathy, and no transparency. This experience has been beyond frustrating and completely unacceptable. Do better, Progressive. People rely on you when they're already in a stressful situation--don't make it worse by ignoring them.

Allstate Insurance : Mark Spinat - homeinsurance - Updated May 2026

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